Total 43 job vacancies by Websparks Pte. Ltd.

As a Business Development / Sales Executive at Websparks, you will play a critical role in driving the company's growth and success. You will be responsible for identifying new business opportunities and building strong client relationships. You will either support or lead persuasive approaches and pitches to convince potential clients to engage Websparks for their digital experiences work.

Roles & Responsibilities:

• Identify and pursue new business opportunities and accounts.

• Respond to business inquiries from customers, clients, and team members promptly and professionally.

• Develop and manage a robust sales pipeline.

• Build and nurture relationships to identify sales opportunities within assigned accounts.

• Prepare detailed and compelling proposals after understanding customers’ requirements and deliver persuasive presentations.

• Participate in tender submissions as needed.

• Coordinate with stakeholders to follow up on tenders.

• Perform account servicing and business development activities.

• Support the Business Development department in various tasks.

• Leverage industry knowledge, applications, and product expertise to find and close opportunities.

• Ensure smooth handover of information to the Project Team once a project is awarded.

• Perform any other duties as assigned by management.

Requirements:

• Diploma/Degree in IT, Business, or related fields.

• Familiarity with current technologies, tools, and platforms used in web and app development.

• Preferably with experience in software solution sales.

• Experience in handling government agencies’ accounts is an added advantage.

• Proficient in Microsoft Office and web-based solutions.

• Excellent interpersonal and communication skills.

• Strong client management and account servicing experience.

• Self-driven and independent, with the ability to work collaboratively in cross-team efforts.

Why Join Us?

• Be part of a dynamic and innovative team that values collaboration and professional growth

• Enjoy a supportive work environment with opportunities for career advancement

• Benefit from unique perks and a positive company culture

Call to Action: If you are passionate about driving business growth and want to be part of an innovative team, we want to hear from you! Apply now to join Websparks and make a significant impact on our success.

As a Business Development / Sales Manager at Websparks, you will play a pivotal role in driving our market presence and achieving financial growth. You will build key customer relationships, identify business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions. You will lead persuasive approaches and pitches to convince potential clients to engage Websparks for their digital experiences work.

Roles & Responsibilities:

• Lead the preparation of compelling bid documents and proposals
• Research potential clients, existing and new markets, products, and services to identify new business opportunities
• Identify new business opportunities to grow revenue, diversify business streams and strengthen market position
• Collaborate with the Implementation Team to ensure seamless project handovers
• Perform any other duties as assigned by management

Requirements:

• Diploma/Degree in IT/Business or related fields
• Familiarity with current technologies/tools/platforms used in Web and App Development
• Proficient with Microsoft Office
• Experience in handling Public Sector accounts is an added advantage
• Familiarity with software development and project management is advantageous
• Excellent interpersonal and communication skills
• Strong client management and account servicing experience
• Independent, yet able to work effectively in a cross-team effort
• Self-motivated and capable of setting clear and meaningful goals

Why Join Us?:

• Be part of a dynamic and innovative team that values collaboration and professional growth
• Enjoy a supportive work environment with opportunities for career advancement
• Benefit from unique perks and a positive company culture

Call to Action: If you are passionate about driving business growth and want to be part of an innovative team, we want to hear from you! Apply now to join Websparks and make a significant impact on our success.

Description:

· Assist in the in-depth analysis of the business requirements and IT solutions specifications

· Provide analysis to support the development of proposed solutions and assist in preparing the proposals

· Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

· Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

· Keep proper documentation of detailed specifications and solution enhancements

· Document and manage any change in requests of projects and calculating the associated costs

· Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

· Escalate any issues to relevant team members for resolution

· Run user training sessions

· Assist Project Managers in project matters

Job Requirements:

• Degree in Information technology or any relevant discipline
• Strong written, interpersonal and communication skills
• Planning Experience
• Stakeholder Management, Negotiation & Communication Skills
• Experience in CMS
• JIRA/Confluence experience

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

Key Responsibilities

• Perform threat modelling and establish threat profiles to identify, assess, and remediate application security risks.

• Review application architectures, APIs, and cloud environments to ensure compliance with security best practices.

• Conduct security testing using SAST tools such as Fortify-on-Demand, SonarQube, and similar solutions.

• Track, manage, and remediate security vulnerabilities through timely patching and mitigation activities.

• Work closely with development, DevOps, and infrastructure teams to integrate security controls into CI/CD pipelines.

• Conduct security awareness training and provide security advisory support to project teams.

• Ensure adherence to security standards and frameworks such as OWASP Top 10 and OWASP ASVS.

Requirements

• Minimum 4 years of experience in software development, application security, and/or cloud computing (AWS preferred).

• Strong understanding of web and mobile application security, API security, and related technologies (REST, SOAP, SSL/TLS).

• Experience in threat modelling and application security risk assessment.

• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.

• Hands-on experience with security scanning tools such as Fortify-on-Demand, SonarQube, or equivalent.

• Good knowledge of security best practices and secure software development lifecycle (SSDLC).

• Strong analytical, troubleshooting, communication, and stakeholder management skills.

• Ability to work independently and collaboratively within cross-functional teams.

Preferred Qualifications

• Relevant certifications such as CISSP, OSCP, AWS Security Specialty, AWS DevOps Engineer, or equivalent.

• Experience working in Government environments.

• Experience with Government Commercial Cloud (GCC) environments.

As a Business Development / Sales Executive at Websparks, you will play a critical role in driving the company's growth and success. You will be responsible for identifying new business opportunities and building strong client relationships. You will either support or lead persuasive approaches and pitches to convince potential clients to engage Websparks for their digital experiences work.

Roles & Responsibilities:

• Identify and pursue new business opportunities and accounts.

• Respond to business inquiries from customers, clients, and team members promptly and professionally.

• Develop and manage a robust sales pipeline.

• Build and nurture relationships to identify sales opportunities within assigned accounts.

• Prepare detailed and compelling proposals after understanding customers’ requirements and deliver persuasive presentations.

• Participate in tender submissions as needed.

• Coordinate with stakeholders to follow up on tenders.

• Perform account servicing and business development activities.

• Support the Business Development department in various tasks.

• Leverage industry knowledge, applications, and product expertise to find and close opportunities.

• Ensure smooth handover of information to the Project Team once a project is awarded.

• Perform any other duties as assigned by management.

Requirements:

• Diploma/Degree in IT, Business, or related fields.

• Familiarity with current technologies, tools, and platforms used in web and app development.

• Preferably with experience in software solution sales.

• Experience in handling government agencies’ accounts is an added advantage.

• Proficient in Microsoft Office and web-based solutions.

• Excellent interpersonal and communication skills.

• Strong client management and account servicing experience.

• Self-driven and independent, with the ability to work collaboratively in cross-team efforts.

Why Join Us?

• Be part of a dynamic and innovative team that values collaboration and professional growth

• Enjoy a supportive work environment with opportunities for career advancement

• Benefit from unique perks and a positive company culture

Call to Action: If you are passionate about driving business growth and want to be part of an innovative team, we want to hear from you! Apply now to join Websparks and make a significant impact on our success.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

General Requirements

• 4 years of experience in driving impactful digital products in a government environment
• Able to communicate well, with strong conviction in the Government’s mission and good user management skills
• Experienced in running major projects with strong management skills
• Able to think of the big picture while being able to deep-dive into details when required
• Comfortable being hands-on and going onsite (e.g. project sites) if required

Responsibilities

• Drive business outcomes by taking ownership of a product from end-to-end (problem definition to release and continuous improvement)
• Interview stakeholders and users to understand the problem space and define problem statements
• Craft proposals to justify resource allocation and secure funding
• Define success measures and set up dashboards to monitor progress
• Identify hypotheses, develop product strategy, and devise initiatives to drive product outcomes
• Create product roadmap and work with the team to ensure timely achievement of goals
• Work with designers and software engineers to develop, test, and release products
• Measure outcomes and continuously iterate the product to drive improvements
• Engage with and support users to drive product adoption

GIS / Spatial Skillsets

• Familiarity with GIS platforms such as ArcGIS Server and PostGIS
• Own the GIS data product roadmap, prioritizing ingestion and harmonization of geospatial data from multiple divisions, with clear governance and access models
• Translate user needs into requirements for data pipelines, metadata, quality controls, and map-based visualization features; align stakeholders across GIS, data, and UX teams
• Ensure deliverables support planning, analytics, and decision-making

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

General Requirements

• 4 years of experience in driving user-centric insights and improve citizen service journey experiences within a government environment.
• Able to communicate well, with strong conviction in the Government’s mission and good user management skills
• Experienced in running major projects with strong management skills
• Able to think of the big picture while being able to deep-dive into details when required
• Comfortable being hands-on and going onsite (e.g. project sites) if required

Responsibilities

User and Citizen Insights

• Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing

Data Analysis and Communication

• Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders

User-Centric Ideation and Problem-Solving

• Facilitate workshops and ideation sessions prioritising user needs
• Apply design thinking principles to creatively solve problems and envision innovative solutions

Customer Journey Mapping and Experience Design

• Create customer journey maps and other artefacts to communicate research findings
• Collaborate with cross-functional teams to develop a vision, strategy, and plan to address key pain points in the customer journey
• Apply research insights to design seamless and engaging customer experiences
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products

Performance Measurement and Improvement

• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement

Methodological Expertise

• Keep abreast of the latest research methodologies, tools, and industry trends in UX research and service design
• Ensure methodological rigour in all research and service design activities

GIS / Spatial Skillsets

• Conduct user research with government data users to understand GIS workflows, needs, and pain points related to maps, dashboards, and data discovery
• Design intuitive map interactions, dashboards, and data discovery experiences; create service blueprints and user journeys that improve usability and adoption
• Collaborate with product, GIS, and engineering teams to prototype, test, and iterate interfaces, ensuring accessibility, inclusivity, and consistent data storytelling

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

About the Role

We are looking for a highly skilled DevOps/Software Engineer to join our SHIPHATS platform team, responsible for building and maintaining the shared developer platform that powers our organizations software delivery pipeline.

This role is ideal for someone who has strong hands-on experience in cloud infrastructure (Azure and/or AWS), networking, and DevOps automation, and is passionate about enabling development teams to deliver software efficiently and securely.

Key Responsibilities

• Design, build, and maintain cloud infrastructure and networking components across Azure and AWS environments.
• Manage and enhance our central CI/CD tooling ecosystem (e.g., GitLab, Nexus, Nexus-iq, SonarQube, etc.) to support product teams across the organization.
• Implement automation for provisioning, configuration, and deployment using tools such as Terraform, Ansible, or similar.
• Monitor, secure, and optimize CI/CD pipelines and cloud infrastructure for performance, reliability, and cost efficiency.
• Collaborate with security, networking, and application teams to ensure seamless integration and compliance with organizational policies.
• Troubleshoot and resolve complex networking and infrastructure issues impacting the CI/CD platform.
• Contribute to best practices and internal standards, helping to evolve the platform with scalability and maintainability in mind.
• Contribute to the success of our Northstar / DP Programme.
• Mentor junior engineers and provide technical guidance to other DevOps and development teams.
• Support enquiries in general in relation to platform.

Requirements

• 4–8 years of experience in DevOps, Cloud Infrastructure, or Platform Engineering roles.
• Strong proficiency with Azure and/or AWS — including compute, storage, networking (VPCs, subnets, VPN, routing, firewalls, DNS).
• Hands-on experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.
• Good understanding of CI/CD pipelines and toolchains — experience with at least one enterprise-grade platform (e.g., GitLab, Jenkins, Azure DevOps).
• Solid foundation in Linux administration, containerization (Docker, Kubernetes), and network troubleshooting.
• Familiar with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, ELK, CloudWatch).
• Scripting or programming skills (Python, Bash, PowerShell, or Go).

Good-to-Have Skills:

• Experience managing multi-cloud or hybrid environments.
• Familiarity with Vault, SonarQube, Nexus, or similar developer platform tools.
• Exposure to OIDC, SSO, and identity management in CI/CD or cloud contexts.
• Understanding of DevSecOps practices, compliance, and governance in CI/CD pipelines.
  

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

General Requirements

• 4 years of experience in supporting the development of scalable, data-driven products in a government environment.
• Able to communicate well, with strong conviction in the Government’s mission and good user management skills
• Experienced in running major projects with strong management skills
• Able to think of the big picture while being able to deep-dive into details when required
• Comfortable being hands-on and going onsite (e.g. project sites) if required

Responsibilities

• Design, develop and deploy data tables, views and marts in data warehouses, operational data stores, data lakes and data virtualization environments
• Perform data extraction, cleaning, transformation, and data flow management
• Design, build, launch and maintain efficient and reliable large-scale batch and real-time data pipelines with data processing frameworks
• Integrate and collate data silos in a scalable and compliant manner
• Collaborate with Product Managers, Data Architects, Business Analysts, Frontend Developers, Designers and Data Analysts to build scalable data-driven products
• Develop backend APIs and work on databases to support applications
• Work in an Agile environment that practices Continuous Integration and Delivery
• Work closely with fellow developers through pair programming and code review processes

GIS / Spatial Skillsets

• Familiar with GIS platforms such as ArcGIS Server and PostGIS
• Able to use spatial Python libraries such as GeoPandas and Shapely
• Build scalable geospatial data pipelines for ingestion, transformation, storage, and quality checks from multiple government sources
• Implement data cataloging, metadata, lineage, and security; optimize storage and performance for GIS analytics (e.g. PostGIS, data lakes)
• Provide reliable data services and contracts to support downstream GIS analytics and front-end visualizations, collaborating closely with GIS and frontend teams
• Apply data validation, cleansing, reprojection, metadata, and data lineage for geospatial data
• Design enterprise geospatial data models, schemas, pipelines, and services; build or configure web map services and front-end visualization components
• Ensure data quality, standards compliance (ISO 19115/19139, OGC), governance, and operational reliability of GIS data assets

• 2-year contract, renewable
• Hybrid work arrangement
• Government project

Background
The NEA Hawker Centres Management System (HCMS) is an intranet-based web application integrated with an Internet-facing Digital Services portal, Hawkers Online (HO). Together, these platforms enable the NEA Hawker Centres Group (HCG) to manage stall tenancy operations and support its business processes effectively.

Role Overview
As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation's most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

• Strategic Leadership & Stakeholder Engagement
• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.
• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.
• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.
• Business Analysis & Solution Design
• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.
• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.
• Perform gap analysis and develop actionable roadmaps for solution design and implementation.
• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.
• Documentation & Communication
• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.
• Establish and maintain requirements traceability across complex project lifecycles.
• Communicate risks, dependencies, and progress effectively to diverse stakeholders.
• Testing & Quality Assurance
• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.
• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.
• Champion defect management frameworks and continuous improvement in agile testing practices.
• Data Analysis & Insights
• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.
• Use data-driven insights to inform solution design and enhance citizen and business service delivery.
  Collaboration & Mentorship
• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.
• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We're Looking For

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related fields.
• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.
• Experience in consulting, software development, or solution design is advantageous.
  
• Strong track record in Agile, product-centric environments.
• Experience with Government Technology Stack and Microsoft Azure environments.
• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.
• Expertise in requirements elicitation, documentation, and management for large-scale projects.
• Proficiency in BPMN, UML, and enterprise architecture frameworks.
• Working knowledge of AI tools and concepts.
• Advanced data analysis skills with proven impact on strategic decision-making.
• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.
• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.
• Background in project or product management is a plus.
• Proven ability to mentor and manage multiple priorities effectively
• Extensive experience designing test strategies, plans, and suites.
• Expertise in manual and automated testing for web, mobile, and API services.
• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).
• Strong track record in leading agile development environments.
• Proactive, resourceful, and self-motivated with a strong drive for excellence.
• Quick learner who thrives in dynamic environments.
• Passionate about innovation and delivering measurable business outcomes.
• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.
• Strategic thinker focused on value creation and impact.
• Senior-level certifications (CBAP, PMI-PBA, IIBA-AAC, or equivalent).
• Expertise in data visualization platforms (Tableau, Power BI, etc.).
• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.
• Strong understanding of cloud technologies, enterprise architecture, and modern application development.
• Proven success in leading public sector digital transformation initiatives.
• Proficiency in design thinking, service design, and user-centered design methodologies.
• Experience with performance testing tools (JMeter, Gatling, k6, Locust).
• Hands-on experience with complex case management systems and enterprise-level implementations.
• Background in vendor management and procurement processes.
• Demonstrated ability to drive organizational change and process improvement.

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

This role serves as a key liaison between stakeholders, technical teams, and business units leading complex business analysis initiatives, identifying solutions, to improve processes, enhance operational efficiency and support decision-making through data driven insights.

Key responsibilities

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints
• Analyse complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation's strategic goals

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science or related field
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
• Strong proficiency in business process modelling, requirements engineering
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
• Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
• Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
• Excellent stakeholder management and communication skills
• Expert knowledge of business analysis methodologies and best practices
• Excellent documentation and technical writing abilities
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Ability to quickly learn new domains, technologies, and methodologies as business needs evolve.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

RESPONSIBILITY

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements.

EXPERIENCE AND SKILLS NEEDED

• Strong Business Analyst experience
• Preferably have experience in hands-on configurations of ServiceNow
• Willing and prepare to have some hands-on job scope such as configurations on SaaS/ COTS products like ServiceNow
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

Role Overview

As a Project Manager for Digital Transformation, you will lead and coordinate complex technology initiatives focused on modernising websites and CRM systems. You will be responsible for managing end-to-end project delivery from initiation through closure, ensuring successful implementation of AI-powered customer experience solutions and digital platform transformations. Working closely with product managers, technical teams, and business stakeholders, you will drive project excellence by establishing clear governance frameworks, managing risks, and delivering projects on time, within budget, and to specification.

Your primary focus will be orchestrating the transformation of legacy CRM systems into modern AI-powered solutions and overseeing the development of internet-facing applications, including knowledge management systems and self-service platforms for parents and educators.

Key Responsibilities

• Project Leadership and Governance Establish and maintain comprehensive project governance frameworks for website and CRM transformation initiatives. Develop detailed project charters, scope statements, and work breakdown structures that align with business objectives and technical requirements. Lead project steering committees and provide regular status reporting to senior leadership and stakeholders.
• Cross-Functional Team Coordination Manage diverse project teams including product managers, developers, business analysts, UX designers, and vendor partners. Facilitate effective collaboration between headquarters and schools, ensuring clear communication channels and accountability frameworks. Coordinate with procurement teams for vendor selection and contract management activities.
• CRM System Migration Management Oversee complex migration projects from legacy bespoke CRM systems to modern AI-powered SaaS solutions. Develop comprehensive migration strategies that ensure data integrity, system integration, and minimal service disruption. Manage proof-of-concept and proof-of-value initiatives, coordinating testing phases and stakeholder feedback collection.
• Website Development Project Management Lead projects for transforming legacy systems into modern internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Manage development timelines, resource allocation, and quality assurance processes whilst ensuring compliance with government security standards and data governance requirements.
• Risk Management and Quality Assurance Identify, assess, and mitigate project risks throughout the project lifecycle. Establish quality gates and acceptance criteria for deliverables, ensuring solutions meet user requirements and performance standards. Develop contingency plans for critical project dependencies and potential disruptions.
• Stakeholder Management and Communication Maintain strong relationships with business stakeholders, technical teams, and external vendors. Facilitate regular project meetings, workshops, and training sessions. Ensure clear communication of project progress, issues, and decisions to all relevant parties.
• Budget and Resource Management Develop and manage project budgets, tracking expenditure against approved allocations. Optimise resource utilisation across multiple concurrent projects, ensuring efficient allocation of team members and vendor resources. Monitor project financials and provide regular budget reporting.
• Change Management and Training Develop and implement change management strategies to support user adoption of new systems. Coordinate training programmes for staff transitioning from legacy systems to new platforms. Ensure smooth handover from project delivery to business-as-usual operations.

Essential Requirements

• Minimum 5 years of project management experience with demonstrated success in delivering complex technology transformation projects
• Proven experience managing CRM system implementations and migrations, preferably in government or public sector environments
• Strong knowledge of project management methodologies including Agile, Waterfall, and hybrid approaches
• Experience with website development projects and internet-facing application delivery
• Demonstrated expertise in managing vendor relationships and procurement processes
• Understanding of AI implementation projects and proof-of-concept management
• Knowledge of government data governance, security protocols, and compliance requirements
• Experience with change management and user adoption strategies for technology transformations
• Excellent stakeholder management and communication skills with ability to influence at all organisational levels
• Strong analytical and problem-solving capabilities with focus on risk identification and mitigation
• Proficiency with project management tools and methodologies (PMP, PRINCE2, or equivalent certification preferred)

Preferred Qualifications

• Experience with Singapore Government Tech Stack and Whole-of-Government technology initiatives
• Background in education sector or public service digital transformation projects
• Knowledge of AI and machine learning project implementation
• Experience with knowledge management system implementations
• Understanding of cloud technology migrations and SaaS solution deployments

Key Competencies

• Strategic project planning with strong attention to detail and execution excellence
• Leadership and team management skills across diverse technical and business teams
• Risk management expertise with proactive problem-solving approach
• Adaptability and resilience in managing complex, multi-faceted transformation projects
• Strong organisational skills with ability to manage multiple concurrent initiatives
• Commitment to continuous improvement and project management best practices

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

• Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.
• Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.
• CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.
• Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.
• Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.
• Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.
• Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.
• Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams