Responsibilities:
- The responsibilities of the Support Engineer are as follows: Contribute to the handling and resolution of incidents.
- Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
- Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
- Contribute to the implementation of developments to resolve the incident.
- Contributing to the unit tests and writing the documentation relating to the changes made before going into production. Contribute to the respect of commitments/SLA's
- Contribute to the respect of commitments in terms of deadlines and quality of provided work.
- Assist the RUN teams in production
- •Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
- Assist the RUN team with requests for training/technical consultation.
- Provide training for the RUN teams
- Contribute to network improvements and carry out the regression tests.
- Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.
- Help to draw up on-call schedules
- Respond and deal with incidents outside working hours.
Key Requirements:
• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum of 3 years of professional experience in Payment domain
• Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Phyton, Oracle Data Base….)
• Hands-on experience in incident management
• Proven results-oriented person with focus on delivery
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units
• Ability to work under high pressure and provide clarity in confusion situations
• Location Singapore
Regret to inform you that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275