Total 2,780 Others level Legal / Public / Security job vacancies

Role Overview

You will create, deploy, maintain, and troubleshoot WAF policies across F5 ASM and cloud platforms (Azure / AWS), acting as the organisation’s primary defence against web-based threats.

Working closely with development and security teams, you will design protective controls tailored to specific applications, reduce false positives, and continuously mature the organisation’s protection posture.

Key Responsibilities

WAF & Application Security

• Configure and manage F5 ASM and cloud WAF policies (Azure / AWS) for new and existing web applications

• Review vulnerability findings and develop WAF virtual patching solutions to rapidly mitigate risk

• Monitor and analyse activity logs to detect malicious traffic and indicators of compromise

• Work with developers to implement protective controls customised for specific applications

• Interpret web protocol data to determine source, intent, and risk level of threat agents

• Review WAF usage and define improvements to mature protection policies

Vulnerability & Firewall Management

• Manage the end-to-end vulnerability lifecycle — assessment, reporting, and stakeholder remediation engagement

• Execute firewall change requests and resolve connectivity issues arising from firewall policies

• Provide preventative maintenance and rapid troubleshooting to ensure infrastructure and application stability

• Apply understanding of routing, NAT, ARP, and tools such as tcpdump to trace and resolve data-flow issues

• Review vulnerability scan output and assess where WAF configuration can be used to mitigate attacks

Operations & Reporting

• Utilise SIEM platforms to create custom security reports and operational dashboards

• Prepare regular reports including monthly firewall / WAF log reviews and rules reviews

• Participate in technical design activities to identify infrastructure impact and ensure sound architecture

• Create and maintain technical documentation — network diagrams, policies, and operational procedures

• Support daily security operations and assist in audit event collection and reporting

Required Experience & Skills

1.Network & Infrastructure Security

IPS, WAF, Load Balancers, Network Firewalls (e.g. Palo Alto)

Network security fundamentals and data flow technologies

Mainstream OS familiarity across a wide range of security tools

Understanding of routing, NAT, ARP, and packet analysis

2. Application & Cloud Security

Application security concepts and web application technologies

Security vulnerability scanning and assessment methodologies

Cloud security experience (Azure / AWS WAF configurations)

Full understanding of the application project lifecycle

3. SIEM & Audit

Proficiency in SIEM platforms with custom report / dashboard development

Experience with audit event collection and reporting toolsets

Vulnerability management processes and stakeholder engagement

4. Soft Skills

Proven analytical and problem-solving abilities

Self-motivated, detail-oriented, and collaborative team player

High integrity, strong communication skills, positive demeanour

Ability to research emerging IT security issues and products

Certifications

A recognised security qualification is preferred. Suitable certifications include:

F5 CTS-ASM

CISSP

CISM

ISC2

CEH

PCNSE

Facilities officer is the person in charge of operating and maintaining the buildings and grounds of an organization, corporation, institution, or any other entity that has significant physical property.

Oversee just one large building and the property on which it is located, or they might be in charge of a campus that has many buildings and extensive property.

Responsibilities, including:

• Maintaining and repairing buildings and equipment • Overseeing custodial and security staff

• Ensuring that the lighting, heating, air conditioning and ventilation systems are operating properly to provide good working and/or living conditions for occupants

• Supervising the design and upkeep of the facilities grounds and landscaping

• Updating and maintaining the telecommunications and computer systems

• Adhering to and improving health and safety standards, and

• Planning for and overseeing major renovations and new construction.

Design Engineer (Civil & Structural) - LTA Project

• Industry: A1 Main Contractor - Korean MNC
• Office is near Jurong East MRT, Singapore
• Site is at Jurong East MRT
• 5.5 Days 8am-6pm / 8am-12pm
• Salary: $3,500 - $6,000 + Bonus

Summary

• We are seeking an experienced Design Engineer (Civil & Structural) to support major LTA MRT projects, work closely with the Design Manager and project teams to ensure timely, accurate, and compliant design throughout the project lifecycle.

Requirements

• Degree in Civil Engineering or related discipline.
• Minimum 5 years of engineering experience.
• At least 3 years of experience in civil & structural or architectural design for LTA MRT projects.

Job Description

• Assist the Design Manager and oversee the overall progress of design works on site.
• Manage drawing submission schedules in line with planned construction progress.
• Coordinate and review all design matters with LTA, authorities, consultants, and subcontractors.
• Provide technical solutions and offer design advice to internal teams.
• Manage and control design deliverables related to BIM, Technical, contractual, and cost requirements.
• Review subcontractors' shop drawings to ensure compliance with the design specifications and project standards.

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Education / Experience:

 Diploma / Degree in any related fields

 Experience in SI environment has an added advantage

 Min 1 year relevant working experience

Job Description:

 Maintain good and long-lasting relationship with our existing suppliers and sourcing for new suppliers

 Obtain quotes from different suppliers according to BOM specifications

 Assess quotes and compile a detailed assessment of cost breakdowns

 Provide suggestion to improve sourcing process & to generate a better ROI (Return Of Investment)

Skill sets:

 Highly motivated and outgoing

 Strong negotiation skills

 Meticulous in details

 Sound time management and organizational skills

About the job
As a Legal Counsel within the Bank’s Legal Department, you will operate in a high-octane environment, facilitating the day-to-day structuring and implementation of a broad range of legal strategies. This role is designed for a seasoned professional with experience in Financial Institutions (FIs) and is capable of balancing technical legal precision with the commercial realities of a digital banking ecosystem.

You will work directly with senior legal professionals to provide regulatory advisory on complex procurement, lead negotiations for intra-group transactions, M&As, and oversee the legal framework for product launches and strategic partnerships.

Role & Responsibilities

You will represent the Legal team in bank-wide projects, collaborating with cross-functional teams (Product, Data, Tech, Risk, and other control functions) to build a robust control function. Your core responsibilities include:

• Strategic Advisory: Provide high-level legal support to the Bank and its regional affiliates, ensuring alignment with both local and regional regulatory expectations.
• M&A & Corporate Transactions: Lead and assist in corporate exercises, including M&A activities, strategic investments, and joint ventures/ collaborations within the fintech and banking space.
• Commercial Negotiation: Draft, review, and negotiate complex transactional documents, including tech procurement (SaaS/PaaS), partnership agreements for digital ecosystems, and sophisticated intra-group regional service agreements.
• Digital Banking Focus: Advise on the legal nuances of launching and scaling digital banking products, specifically regarding information technology, data protection (PDPA), and intellectual property.
• Dispute & Risk Management: Manage legal disputes and provide guidance on corporate governance, ensuring the Bank’s interests are protected in contentious matters.
• Innovation & Automation: Identify and implement legal technology solutions (AI-based tools, document automation) to streamline the legal workflows.
• External Counsel Management: Liaise and coordinate with external law firms, ensuring cost-effective and high-quality delivery of specialized legal services.

Job Requirements and Qualifications

The ideal candidate must be a commercially-minded lawyer who has successfully transitioned from private practice to an in-house environment.

• Education: Bachelor of Laws (LLB) or equivalent from a reputable university.
• Professional Qualification: Admitted to the Singapore Bar (or equivalent common law jurisdiction).
• Experience Level: 5 to 8 years of Post-Qualification Experience (PQE)
• Minimum of 2–3 years of in-house experience, specifically within a Financial Institution (Bank, MAS-regulated entity, or Fintech).
• Proven track record in M&A and general corporate/commercial law.
• Deep familiarity with tech-related legal issues, including data privacy and IP.
• Previous exposure to the regulatory landscape governing banks in Singapore.
• Adaptability: Success in thriving within "VUCA" (Volatile, Uncertain, Complex, Ambiguous) environments.
• Collaboration: A team player with the ability to influence stakeholders across different business units.
• Communication: Exceptional drafting skills and the ability to translate complex legal risks into actionable business advice.
• Mindset: Self-driven, meticulous, and motivated to go the extra mile in a fast-paced, growth-oriented setting.

[Your Next Opportunity]

Are you detail-oriented and passionate about corporate governance? As our Corporate Secretarial Senior Executive, you will play a key role in supporting the Head of Department and Managers in ensuring corporate compliance and managing secretarial responsibilities for a diverse portfolio of companies.

This role offers an opportunity to be hands-on with corporate secretarial work, internal services, and external liaison tasks at the corporate level.

[Your Role & Responsibilities]

• Handle a portfolio of local private limited companies and branches of foreign companies with minimal supervision.
• Manage all corporate secretarial work related to your portfolio, including preparing necessary documents/resolutions, BizFile submissions, updating statutory registers, and liaising with clients.
• Liaise with and advise clients on company formation, annual compliance, and ongoing company administration matters.
• Liaise with Registered Agents for the incorporation of offshore companies.
• Maintain and update companies’ statutory registers, filing specific resolutions with the Company Registrar of various offshore jurisdictions, ensuring compliance with statutory requirements.
• Provide guidance to Corporate Secretarial Assistants.
• Perform related ad-hoc assignments pertaining to the role.

[What We Are Looking For]

[Education]

• Diploma or equivalent corporate secretarial qualifications.

[Skills & Experience]

• 2-3 years of corporate secretarial experience in the Corporate Services Industry or related field.
• Experienced candidates will be considered for a senior executive role.
• Strong knowledge of corporate governance and compliance regulations.
• Excellent communication and interpersonal skills for effective client engagement.
• High level of integrity and professionalism when handling confidential matters.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with corporate secretarial software such as Viewpoint is an advantage.

[Traits]

• Meticulous & Detail-Oriented: Ability to multi-task, organise, and prioritise workload efficiently.
• Independent & Responsible: Capable of working autonomously while maintaining integrity.
• Collaborative &Client-Centric: Strong interpersonal skills to liaise with internal and external stakeholders effectively.

[What We Offer]

• Professional Growth – We value commitment and provide opportunities for professional development, industry exposure and professional memberships.
• Competitive Compensation – Structured salary package with annual reviews, discretionary performance bonuses and a fixed bonus.
• Flexible Work – Hybrid model with remote options giving you autonomy while ensuring productivity.
  

We regret to inform that only shortlisted candidates will be notified.

[Your Next Opportunity]

Be a part of the Corporate Secretarial team who work closely with and assist the Head of Department (“HOD”) to independently provide Corporate Secretarial services to clients. The incumbent will also contribute to the development and implementation of the Corporate Secretarial strategies as well as management of the Corporate Secretarial team, facilitation and activities with the Company.

[Your Role & Responsibilities]

• Handle full spectrum of corporate secretarial duties including but not limited to acting as named secretary for a portfolio of clients, company incorporations, preparation and review of directors’/ shareholders’ resolutions, liaising with Registered Agent for incorporation of offshore companies, opening of bank accounts, etc.
• Onboard new clients in accordance with policies and procedures
• Ensure compliance with statutory and regulatory requirements including adhering statutory filing deadlines
• Organise and co-ordinate board meetings and preparation of board papers for clients
• Attend board meeting of clients, writing of minutes, etc
• Strong attention to detail with the ability to work efficiently and accurately as well as the ability to follow up on pending items in a timely manner
• Liaise with cross-department colleagues and external parties such as other corporate secretarial service providers, accountants, auditors, notary offices, bankers, etc
• Lead and manage a team of corporate secretarial executives / assistants
• Involve in staff recruitment, mentoring and development activities
• Guide and train team members to enable them to carry out their roles effectively and efficiently
• To identify and highlight potential risks to HOD and recommend/take appropriate actions
• Any other ad-hoc duties assigned by the HOD

[What We Are Looking For]

[Education]

• ICSA qualified Chartered Secretary or equivalent related qualification.

[Skills & Experience]

• At least 5 years of relevant Corporate Secretarial working experience. Prior work experience in a corporate service provider and understanding of Trusts will be advantageous
• Experience in public unlisted entities and non-profit organisations will be a plus
• Good knowledge of relevant provisions of the Singapore Companies Act and Practices, AML/CFT requirements of registered filing agents, ACRA Bizfile and e-stamping
• Proficient in MS Office Skills and familiar with Corporate Secretarial software such as ViewPoint is an advantage
• Possess excellent communication, interpersonal and time management skills
• Ability to work effectively in a team and build team rapport with a willingness in sharing knowledge
• Ability to work independently, multi-tasking and meticulous

[Traits]

• Leadership & Mentorship: Ability to guide and support junior team members, fostering their professional growth.
• Client-Focused: Strong communication and interpersonal skills to build and maintain lasting client relationships.
• Regulatory & Compliance Expertise: In-depth understanding of statutory and regulatory requirements, with a proactive approach to risk identification and mitigation to ensure clients’ ongoing compliance.

[What We Offer]

• Professional Growth – We value commitment and provide opportunities for professional development, industry exposure and professional memberships.
• Competitive Compensation – Structured salary package with annual reviews, discretionary performance bonuses and a fixed bonus.
• Flexible Work – Hybrid model with remote options giving you autonomy while ensuring productivity.

We regret to inform you that only shortlisted candidates will be notified.

Responsibility Category

1.Full Set of Accounts : Manage Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), bank reconciliation, and month-end/year-end closing.

2. Construction-Specific Billing :- i)Progress Claims & Billing: Prepare and submit progress claims and final accounts. ii)Retention & Omissions: Monitor retention sums and back charges.

3.Project Cost Management :- i) Project Costing: Track job costs, work-in-progress (WIP), and project budgets. ii) Variance Analysis: Compare actual vs. budgeted costs with project managers.

4.Compliance& Reporting:- i)Statutory Reporting: Prepare and file GST returns, corporate tax (ECI/Form C), and comply with IRAS/CPF regulations.
ii) Audit: Liaise with external auditors and prepare audit schedules.

5. Cash Flow & Administration:- i) Cash Flow: Manage daily cash flow, working capital, and bank facilities. ii) Admin: Perform general administrative duties and maintain filing systems. Process staff salaries and worker’s payroll

Key Responsibilities:

• Serve as the primary point of contact for clients and maintain strong relationships
• Understand clients’ legal needs and coordinate with lawyers to deliver appropriate services
• Support business development by identifying new client opportunities
• Prepare proposals, engagement letters, and fee quotations
• Follow up on client inquiries and ensure timely responses
• Coordinate meetings, appointments, and legal documentation processes
• Monitor client accounts, billing matters, and payment follow-ups
• Maintain accurate client records and case-related information
• Assist in marketing activities such as events, networking, and client outreach

Location: Changi AIrport
Salary: $2,800 – $3,600 per month
Working days: 4 days work 2 days off OR 5 days work 1 day off

Responsibilities
• Manning of static/access control points
• Checking of passes and other documents at static/access points
• Screening and checking of all personnel and vehicles entering and exiting the premises
• Patrolling and guarding client’s personnel and properties
• Operating metal/explosive detectors/x-ray machines at checkpoints
• Issuing of visitor/contractor pass in exchange for their identification cards
• Attending to alarm activation
• CCTV Monitoring
• Responding to incidents such as unattended bags, etc.
• Maintaining records of all incidents
• Checking of boarding, staff, and valid entry passes

Benefits
• Full-time: Attractive salary package – Up to SGD3,600*
• 12hrs shift work (can be rotating or perm)
• Joining bonus up to $3500*
• Yearly Increment*
• Fully sponsored WSQ certified security training
• Comprehensive medical and dental benefits, etc

Overall Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project. This is a 2-year direct contract position.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualifications/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE, min CCNA
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and profciency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Strong experience with automation tools: Ansible, Python - Automate in operation / project work before
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.

The Snr Security Officer is able to handle safety and security issues in the day-to-day operations. He/she must protect company’s assets relative to theft, assault, fire and other safety issues. He/she is also responsible for the security, safety and well-being of guests, employees and premises.

Primary Responsibilities

Manages the Control Room and daily routine assignments by Security Manager (SM)

· Visitors/Guests/Contractors Management. Verifies the ID of all visitors, guests and contractors of their visit and issue pass before entry

· Key Management – To record and issue departmental keys to the colleagues after verification. To acknowledge and record when the keys are returned

· To report and document all incidents in the Security Management Occurrence log

· Handles telephone enquiries in a professionally manner

· To record and take pictures of all Lost and Found Items surrenderred by colleagues or guests in the lost & found form and handover to Housekeeping

· To assist in evacuation

· To assist in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.

Carries out static duties

· Front Office – To ensure a peaceful environment, greet guest coming / going out of the hotel, to report and take action where required

· Main Driveway: ensure orderly traffic flow, advice drivers of unauthorized parking to park at designated car park and to report and take action if there is disturbance.

· To conduct checks on unauthorised parking, advise driver to park at designated car parks, to report and take action if there is disturbance.

· Loading Bay: ensure only authorised vehicles are allowed to park in the loading bay.

− To ensure smooth traffic movements in the loading bay.

− To ensure the vehicles are parked in an assigned parking lot.

− To ensure no obstruction cause to other vehicles using the loading bay.

− To verify the identities of all contractors/workers using the loading bay.

· To respond to any emergencies within 3 minutes or less.

Patrols hotel grounds and building

· Hotel patrolling for crime prevention and report of any incidents, disputes disturbances or properties left unattended.

· Perimeter patrolling to ensure that the hotel`s exterior walls are not vandalised or damaged, ensure street lamps are in working condition.

· To respond to any emergencies within 3 minutes or less.

Duties & Responsibilities

• Draft, review, and negotiate contracts, agreements, and other legal documents for local and regional operations.
• Provide legal advice on corporate, commercial, and regulatory matters.
• Support compliance initiatives, including antitrust, anti-corruption, and data protection.
• Assist in managing litigation, arbitration, and dispute resolution processes.
• Collaborate with internal teams and external counsel to mitigate legal risks.
• Stay updated on regulatory changes and advise on implications for business operations.
• Ad-hoc duties as per required.

Requirements

• Bachelor’s Degree in Law
• Admission to the Singapore Bar is mandatory
• Min 3-5 years in law firm/ as a legal counsel, preferably in an international business environment.
• Strong knowledge of contract law and regulatory compliance.
• Knowledge of maritime law, trade compliance (including economic sanctions), M&A or industry-specific regulations.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Senior Civil Engineer

Main Contractor, Civil projects (LTA)

Primary Role

Responsible for advanced Planning, designing, integrating, installation, rigging and lifting equipment, including management of contractors and vendors

Responsible for supervising and assessing the set-up of all project components, manage all aspects of an engineering project, prepare schedules, communicate with clients, project progress.

Key Activities

1. Provide guidance and direction to civil engineering staff, ensuring their compliance with applicable regulations, standards, and codes
2. Oversee and regularly review engineering processes and resources to maximize efficiency and productivity
3. Develop plans for new engineering initiatives, including investigating new technologies and developing plans for new project implementations
4. Required to be analytical and precise, in order to explore alternative solutions and analyze feasibility of plans
5. Work independently and to coordinate closely with internal and external stakeholders to implement new processes and technology, to offer innovative solutions to customers
6. Design, communicate and implement an operational plan, Create and maintain cost estimates for projects and programs
7. Identify, develop, and gather the resources necessary to complete the project. This may include preparing engineering standards, designs, and work specifications
8. Developing project schedules, budget, and forecasts; and selecting materials, equipment, and external contractors
9. Liaise with other operational areas in the organization (engineering, design, drafting, technical) to secure specialize resources and contributions for the project
10. Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team
11. Set priorities, allocate tasks, and to meet projects targets and milestones, ensure smooth authority submission.
12. Solve technical issue such as drawing discrepancy, site condition changes, verify plans, drawings and quantities for accuracy, raise RFI when necessary;
13. Ensure accuracy of setting out, levelling and site surveying and all materials used and work performed are as per specifications;
14. Liaising with project consultants, architect, subcontractors, supervisors, planners, quantity surveyors and the general workforce involved in the project;
15. Support Project manager to liaise with the local authority (where appropriate to the project) to ensure compliance with local construction regulations and by-laws;
16. Liaising with clients and their representatives (architects, engineers, and surveyors), including attending regular meetings to keep them informed of progress;
17. Overseeing quality control and assist safety department to achieve health and safety target on site;
18. Preparing method statement, daily weekly and monthly report;
19. Ensuring all site inspection and record as per client/developer requirement
20. Ensuring all testing and quantity inspection are carried out as per contract requirement.
21. Analyze and resolve engineering problems and demonstrate effective skills in oral and written communication

Requirements

Min 6 years experiences in Civil, infrastructure projects

Bachelor degree in Civil engineering, PE board recognized

YOUR NEW JOB

As a Network Security Resident Engineer, you’ll be embedded onsite to support and deliver Fortinet-based network & security solutions within a large BFSI enterprise environment.
You’ll handle design validation, deployment, optimisation, and troubleshooting across complex routing (BGP) & SD-WAN setups.
This is a 12-month contract role (renewable).
Deployed onsite to client premise, that might require standby/weekend support occasionally.

WHAT YOU’LL BE DOING

• Deploy, configure, and optimise Fortinet network security solutions (SD-WAN, firewall)
• Work on complex routing environments (BGP, OSPF, WAN architectures)
• Support solution design, validation, and implementation activities
• Build and maintain configuration templates and automation scripts (e.g. Jinja)
• Troubleshoot network and security issues, including escalations
• Perform testing, integration, and system verification
• Maintain technical documentation (design, configs, runbooks)
• Provide knowledge transfer and ongoing support to client teams

WHAT IS NEEDED FROM YOU

• Strong hands-on experience in network security &enterprise networking (7+ years)
• Deep expertise in routing protocols (BGP, OSPF) and WAN environments
• Strong experience with Fortinet technologies (FortiGate, FortiManager, SD-WAN)
• Experience with scripting/automation (e.g. Jinja, templating)
• Experience in design, deployment, and troubleshooting of network solutions
• Strong problem-solving and client-facing communication skills

WHAT WILL MAKE YOU STAND OUT

• Experience in large enterprise or BFSI environments
• Exposure to MPLS or complex multi-site network architectures
• Experience in managed services or vendor deployment roles
• Strong documentation and structured delivery approach