Total 6,965 Others level Information Technology job vacancies

Key Responsibilities:

Key skills:
Open API, Microservices, Java, Oauth, JWT, Swagger, SQL

Technical Delivery & Systems Analysis

• Own Corporate Banking channel (infinity program and projects) requirements→ solution design → integration → testing → rollout.
• Produce engineering ready specifications:
• API specs (REST/JSON), OpenAPI/Swagger definitions
• Microservices interface contracts, event schemas, callback payloads
• Sequence diagrams, state machines, mapping specs, error models

Define end to end orchestration flows for:

• Pre-Payment initiation, acceptance, expiry, rejection
• Entitlement and Auth Matrix lifecycle events
• Template, Past Payment, Bene Master

Specify robust pre processing logic:

• Customer/account validation
• Entitlement and authorisation checks
• Funds availability
• Limits, thresholds, duplicate suppression
• Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components
• Payment initiation microservices
• Validation & entitlement services
• Fraud/AML adapters
• Core banking and ledger integration patterns

Integration & Platform Engineering

• Design integration between:
• Payment Hub / RFP Orchestrator
• Payment gateway
• Core banking, ledger, AML, fraud
• Use existing microservices blueprints for:
• Error propagation and code mapping
• Schema validation and transformation
• Event lifecycle management
• Callback patterns and async updates

Quesscorp Singapore Pte. Ltd
Reg No- 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Job description:

• Handle end-to-end recruitment including job postings, screening, interviews, onboarding, and exit interviews.

• Manage HR systems, employee records, and ensure data accuracy and statutory compliance.

• Administer payroll, attendance, and employee leave records accurately and timely.

• Process foreign worker matters including WP, SP, EP, visas, insurance, bonds, accommodation, home leave, and repatriation in compliance with MOM regulations.

• Prepare and manage employment documentation such as contracts, appointment, promotion, transfer, disciplinary, and termination letters.

• Administer company insurance, licenses, and medical/dental insurance claims.

• Handle employee relations issues including grievances, counselling, and disciplinary actions.

• Coordinate training, induction programmes, and statutory training requirements.

• Liaise with government agencies (e.g. MOM, IRAS, BCA) including IR8A and surveys.

• Plan and support staff welfare and recreational activities.

• Perform other HR and administrative duties as assigned.

Requirements:

• Diploma or Degree in Business, Human Resource Management, or related field.

• Minimum 1 year of HR generalist experience.

• Proficient in Microsoft Office applications.

• Positive and proactive attitude with good interpersonal skills.

About Aurigin

Founded in 2001, Aurigin designs, develops and delivers smart automation equipment and solutions to semiconductor and electrical manufacturing customers. Our systems, such as our flagship BGA ball mount equipment, are installed globally and help produce complex semiconductor devices that power everything from our daily lives to the next frontier of intelligence.

Responsibilities and Duties

• Design & develop high precision & high-speed machines using CAD tools.
• Test and evaluate design.
• Conduct experiments methodically, analyse data and interpret results.
• Identify, formulate and produce effective solutions to emerging problems.
• Evaluate final product’s overall performance, reliability and safety.

Requirements

• Bachelor’s/Master’s Degree in Mechanical/Mechatronics Engineering and preferably with design experience in similar equipment / machine / automation engineering environment.
• Good aptitude and strong interest in machine design.
• Robust understanding of core concepts including mechanics, kinematics, thermodynamics and materials science.
• Creative thinker with strong analytical and problem-solving skills.
• Accurate and strong attention to detail.
• Good communication skills.
• Applicants with demonstrated relevant experience will be consider for senior appointments.

Key Responsibilities

• Lead and perform end-to-end Software Development Life Cycle (SDLC) activities, including design, development, implementation, testing, deployment, maintenance, and documentation.
• Design, develop, and deliver high-quality, scalable, and secure software applications to meet business and operational requirements.
• Architect and implement robust backend systems, APIs, and microservices using modern frameworks and best practices.
• Manage the installation, configuration, customization, and deployment of enterprise applications, software services, and cloud-based platforms.
• Develop and optimize database schemas, queries, and integrations across multiple database systems.
• Ensure application performance, scalability, reliability, and security through code reviews, testing, and monitoring.
• Troubleshoot, debug, and resolve complex technical issues in development, testing, and production environments.
• Collaborate with cross-functional teams to gather, analyze, and refine user requirements and translate them into technical solutions.
• Drive and support DevOps practices, including CI/CD pipeline implementation, build and release automation, and environment management.
• Work in air-gapped or high-security environments, ensuring compliance with security and operational standards.
• Participate actively in Agile methodologies (e.g., Scrum), including sprint planning, stand-ups, and retrospectives.
• Mentor junior developers and contribute to technical leadership, best practices, and continuous improvement initiatives.

Requirements

• Minimum 6 years of relevant software development experience in enterprise or large-scale systems.
• Strong proficiency in programming languages: Java, JavaScript, SQL.
• Hands-on experience with backend frameworks such as Java Spring Boot and/or .NET / .NET Core.
• Solid experience with database technologies: MongoDB, MSSQL, Oracle (data modeling, performance tuning, query optimization).
• Experience in designing and developing RESTful APIs and microservices architectures.
• Practical knowledge of DevOps tools and collaboration platforms: GitHub, GitLab, Azure DevOps.
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes.
• Familiarity with cloud platforms and deployment models.
• Experience working in Linux/Unix environments and scripting (e.g., Shell scripting).
• Knowledge of message queues and streaming platforms such as RabbitMQ or Apache Kafka is an advantage.
• Exposure to Big Data technologies (e.g., Hadoop) is a plus.
• Strong understanding of secure coding practices and application security principles.
• Experience working in Agile/Scrum environments.
• Excellent problem-solving, analytical, and communication skills.

Location: Tampines

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Job Purpose:

Hands-on experience with knowledge of full spectrum of accounts

Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1)    Perform full spectrum of Accounts Payable and fixed asset function for several legal entities including invoice posting

2)    Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3)    Work closely with other functions to proactively manage and resolve payment and invoice issues effectively and efficiently

4)    Prepare month-end reconciliations and journals

5)    May be in-charge of China Entity Reporting

6)    Assist Snr Accounts Executive in month end closing

7)    Assist in-country compliance with government regulations including external audits and tax returns

8)    Any other ad-hoc tasks from management

Additional responsibilities:

a)    Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.

b)    As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Key Knowledge:

a)    Accountancy in Diploma/Degree or equivalent certificate

b)    At least 2 years of general accounting experience is advantageous

c)     Candidates are required to read and write Chinese as candidate will be in charge of reporting for China Entity

d)    Has prior working experience with China accounts will be preferred.

e)    Knowledge of VAT/GST and withholding tax is advantageous

f)     SAP Business one experience will be advantage.

g)    Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

h)    Positive working attitude with a high level of initiative

i)     Good interpersonal and communication skill

j)     Meticulous, able to work independently as well as in a team

k)    Work requires willingness to work a flexible schedule.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Fellow-%28Computer-Science%29/32571-en_GB/?st=D6600C8B411B3E89EE81FF80048283A0B614DF26

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for the position of Research Fellow in the Department of Computer Science, School of Computing. The School of Computing is strongly committed to research excellence in all its dimensions: Searching for fundamental results and insights in developing novel computational solutions to a wide range of applications, building largescale experimental systems, developing theories and policies for effective management of information systems in organizations, and improving the well-being of society. We seek to play an active role both internationally and locally in the core and emerging areas of Computer Science and Information Systems.

The Research Fellow will work with the PI in AI Security.

Job Requirements

• Have a strong background in AI security.
• Have very good programming skills.
• Have a Ph.D. degree in computer science or a related area.
• Published papers on top-tier conferences as the first author.

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are on the lookout for a Squad Lead to join our company who is well-versed in Agile processes and practices. You will provide strong technical leadership for the squad. You are proficient in facilitating collaboration and open communication, promoting creativity and accountability, and removing blockers where necessary. A servant leader with bold gumption and a ‘We Can Do It’ creed will describe you perfectly.

Key Responsibilities

• Be accountable for the technology direction, oversee adherence to technology, SDLC, and Agile standards and policies, and promote a culture of continuous improvement
• Drive technical improvements in the SDLC and automation frameworks, coming with a technical background in Backend development, Frontend development, or Mobile development.
• Be accountable for team productivity, quality, and delivery in accordance with timelines
• Plan and orchestrate the execution of tasks while functioning as an individual contributor
• Manage resource allocation and prioritization effectively
• Mitigate risks and remove impediments that impact team cohesion or project timelines
• Monitor progress, highlight issues encountered, flag potential roadblocks early, mitigate risks, and manage issues appropriately.
• Stay on top of delivery efficiency and unblock any impediments to the technical delivery for the team
• Review and approve PR’s of the development team, maintaining vigilant and effective code quality
• Champion scrum principles, ensuring scrum activities remain effective and purposeful
• Coach and empower team members, encourage growth and knowledge sharing, facilitate continuous improvement, and build team cohesion
• Mentor team members through constructive feedback and inspire them to achieve optimal performance
• Manage backlog through timely feedback with the team
• Coach, motivate, and drive the delivery team with technical leadership and vision.

Prerequisites

• 7+ years of experience in leading technical teams.
• Experience in a software development role, delivering high-quality applications.
• In-depth knowledge of industry standard best practices and full SDLC, and proficiency with Agile methodologies.
• Substantial expertise in full-stack development technologies in frontend or backend, tools, design solutioning, and familiarity with Agile methodologies.
• Possess software architecture and design skills to guide the development of solutions that are secure, scalable, and reliable enterprise applications delivery.
• Excellent written, verbal, and presentation skills
• Foresighted behavioral attitude for effective delivery management
• Hands-on experience and close to the modern technology stack
• Proven ability to manage competing priorities in a fast-paced environment.
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• A solid team behind you: great people who love what they do
• A fun and fast-paced culture that promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops, and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.

Aleph is an equal opportunity employer, and we work in an engaging, collaborative environment where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards future solutions.

Please apply via this link - https://beex.breezy.hr/p/b6b7275b897f-robotics-autonomy-software-engineer

BeeX is seeking an experienced and innovative Robotics Autonomy Software Engineer to join our fast-growing deep-tech startup.

WHY JOIN US?

We're pioneering the world's most advanced Hovering Autonomous Underwater Vehicles (HAUVs) and Autonomous Robotics-as-a-Service (ARaaS) to safeguard critical underwater infrastructure in the maritime, energy, and defense sectors while drastically reducing carbon emissions. The industries we serve needs new ways to overcome their current challenges, and BeeX is delivering exactly that.

Creating anything new is very hard. To achieve this, we need outstanding people. At BeeX, everyone is united by enthusiasm for bold innovation. Our multi-disciplinary team thrives in dynamic environments, driving transformative advancements globally.

What you can achieve at BeeX depends on what your goals are. By joining our fast-growing startup, you will be exposed to different aspects of Deeptech, from design to commercialisation. Join us to make a meaningful impact on the world!

If you thrive in a dynamic, fast-paced environment and are excited about using cutting-edge robotics to make a meaningful global impact, we want to hear from you.

What You'll Be Doing (Job Scope)

You will be working on the core autonomy stack for our HAUVs. You will report directly to the Software Lead and frequently collaborate with hardware and operational teams.

• Develop mission-critical and safe autonomous mission planning software.
• Develop perception and fusion algorithms utilising sensors such as monocular cameras and Sonar/Multibeam.
• Train deep learning models (e.g., semantic segmentation networks) for the detection and tracking of targets to enable advanced robotic maneuvers and intervention.
• Implement optimal path planning strategies to ensure efficient inspection coverage, adhering to standards like CSWIP 3.3U/3.4U.
• Develop middleware drivers to link hardware with the robotics software stack.
• Mentor and guide junior engineers in achieving their technical outcomes.
• Test and debug robotics algorithms using Software-in-the-Loop (SITL) simulation.

What We're Looking For (Desired Qualities & Skillsets)

We are looking for an outstanding individual who is united by enthusiasm for bold innovation and has a proven background in complex robotic systems.

• PhD/Msc in Computer Engineering or Computer Science.
• Proficiency in C++ and Python within a Linux environment.
• Extensive experience writing code for complex robotic systems and familiarity with the Robot Operating System (ROS1) framework.
• Proficiency in the usage of Deep Learning frameworks such as Pytorch.
• Experience with 3D computer vision techniques.
• Experience with SLAM for localisation methods and various path planning algorithms.
• Experience with sensor and actuator hardware integration.
• Testimonial of 2 other engineers who have worked with you

Remuneration & Benefits

We are committed to recognizing and rewarding outstanding talent.

• Market competitive salary.
• ESOP / equity participation.
• Growth opportunities aligned with your direct contribution to the company, not an arbitrary corporate ladder.
• Healthcare support
• Support for skills upgrading/learning credits
• Special access to industry events.
• Well-stocked pantry with great snacks

Please apply via this link - https://beex.breezy.hr/p/b6b7275b897f-robotics-autonomy-software-engineer

Mobile App Testing & Review Specialist – Job Description

A Mobile App Testing & Review Specialist is responsible for testing mobile applications and reviewing their functionality, usability, and overall performance before and after they are released to users. The main goal of this role is to ensure that apps are working correctly, free of major issues, and provide a smooth and positive user experience.

In this role, you will test different features of mobile applications on various devices and operating systems. This includes checking navigation, buttons, forms, login systems, performance speed, and overall user flow. You will follow basic test instructions or scenarios to ensure that each part of the app works as expected.

A key responsibility is to identify and report bugs or issues found during testing. This includes problems such as app crashes, slow loading times, broken features, display errors, or incorrect app behaviour. You will document these issues clearly, including steps to reproduce them, so that developers can quickly understand and fix the problems.

Another important part of the role is reviewing app updates and new features. Every time the app is updated, you will re-test key functions to ensure that improvements have been successfully implemented and that no new issues have been introduced.

The Mobile App Testing & Review Specialist also provides feedback on user experience. This includes sharing opinions on how easy the app is to use, whether the design is clear, and whether any parts of the app may be confusing for users. This feedback helps improve the overall quality and usability of the app.

You may also assist in writing simple test summaries or reports that highlight key findings, including tested features, issues found, and overall app performance. These reports are shared with development and product teams to guide improvements.

Attention to detail is very important in this role, as even small issues can impact user satisfaction. Good observation and communication skills are also essential when describing problems clearly and accurately.

Basic understanding of mobile apps and how they function is helpful. Familiarity with testing tools, spreadsheets, or bug tracking systems is an advantage but not always required.

This role is suitable for individuals who are detail-oriented, patient, and interested in improving mobile apps through testing and feedback. It can be done remotely or in an office environment depending on the company.

Job Summary

Conduct pre-release testing for mobile applications, coordinate rollout schedules, and ensure network-related features operate correctly to deliver high-quality telecom or app products.

Responsibilities

• Perform thorough pre-release testing of mobile applications to identify and resolve defects before launch
• Coordinate and manage rollout schedules to ensure timely and smooth deployment of app updates
• Verify and validate network-related features to ensure proper functionality and user experience
• Apply knowledge of Android and iOS platform differences to tailor testing approaches and troubleshoot issues effectively
• Utilize QA/testing experience in telecom or app environments to enhance product quality and reliability

Required competencies and certifications

• QA/testing experience in telecom or mobile app environments
• Understanding of Android and iOS platform differences

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a Sales Consultant be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Salary: Basic + Commission

Responsibilities:

• Craft and submit compelling proposals, price quotations, and tender responses, driving successful sales outcomes.
• Explore and secure new business opportunities in interactive and experiential technology solutions, serving sectors such as marketing, events, exhibitions, and retails
• Design client-centric solutions that enhance user experiences and foster long-term loyalty.
• Collaborate with internal teams to ensure project delivery aligns with client goals and expectations.
• Coordinate with external partners and vendors to implement innovative and high-impact projects.

Requirements:

• Experience in multimedia, marketing, events/exhibition or technology industries.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Automation Test Engineer (Playwright / TypeScript)
12-Month Renewable Contract

We are hiring an Automation Test Engineer to join a fast-paced, Agile environment, working on modern web applications with a strong focus on automation and quality engineering.

This is a great opportunity for someone who enjoys building scalable automation frameworks and working closely with cross-functional teams to deliver high-quality products.

Key Responsibilities

• Develop, execute, and maintain automated test scripts using Playwright (TypeScript)
• Design and enhance scalable automation frameworks to improve test coverage and efficiency
• Drive SIT and UAT automation aligned with business and functional requirements
• Collaborate closely with developers, product owners, and stakeholders to understand user stories and define test scenarios
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) and contribute to overall test strategy
• Ensure stability, reliability, and continuous improvement of automation suites
• Support CI/CD integration and help streamline testing within the delivery pipeline

Requirements

• 3+ years of experience in software testing with a strong focus on automation
• Hands-on experience with Playwright using TypeScript
• Solid understanding of test design, test frameworks, and automation best practices
• Experience working in Agile/Scrum environments
• Strong requirement analysis skills and ability to engage stakeholders effectively
• Exposure to CI/CD tools and automated pipelines is a plus
• Experience with Salesforce testing is an added advantage

We are a Semiconductor Equipment company with our product outreach including global leaders in their industry.

We’re looking for individuals who have a passion for innovation, problem-solving, and cutting-edge technology.

If you're ready to turn your ideas into reality—and maybe even your name into a patent—we want to hear from you.

Our high precision machines are built, tuned and tested in house before shipping out.

You are responsible for the beginning (Preparation) & ending (Pre-Shipment) stages. You will get to learn more on Windows OS, IPC, motor controllers,drivers, barcode scanners, vision camera and more.

Responsibility and Duties

Preparation:

• Prepare the software driver& application versions required in a PC; which is the heart of the machine.

• Once a system is firstlypower up, configure its controllers & Drivers.

• Check through all theInputs/Outputs, correspond to sensors & actuators.

• Check through all the motoraxes, perform necessary tunning.

• Able to troubleshoot on thecomponent level.

Pre-Shipment:

• Backup machine data.

• Perform antivirus scanning.

• Update setup procedures& user manual, if changes were made.

Skill Requirement

• Higher NITEC or Diploma in Mechatronics / Electrical / Electronics / Computer Engineering or its equivalent

• Programming experience indotnet C# is a plus.

• Good hands-on knowledge andinterest in self improving job knowledge.

Salary commensurates with experience, skill set and qualifications.

About Us:

Ericsson is a leading telecommunications solutions provider, delivering innovative network technologies and services to top operators and enterprises worldwide. We pride ourselves on our expertise and commitment to helping our customers achieve success through cutting-edge solutions. 

About the Role: 

We are seeking a highly skilled and experienced Mobile Core Network Solution Architect to design, develop, and implement innovative solutions that support our next-generation mobile network infrastructure. The ideal candidate will have deep expertise in mobile core technologies (4G EPC, 5G Core, IMS) and a strong understanding of network architecture principles, ensuring robust performance, scalability, and interoperability. 

Key Responsibilities: 

·       Lead the end-to-end architecture design for mobile core network solutions including EPC, 5G Core, IMS, VoLTE, and related systems. 

·       Analyze business and technical requirements to propose optimal network designs. 

·       Develop architecture blueprints, solution documentation, and integration plans. 

·       Collaborate with engineering, operations, and vendor teams during solution implementation. 

·       Ensure compliance with industry standards (3GPP, ETSI) and regulatory requirements. 

·       Evaluate new technologies and vendors to enhance network capabilities. 

·       Provide technical leadership in troubleshooting complex network issues. 

·       Support capacity planning, scalability strategies, and service performance optimization. 

Qualifications & Experience: 

·       Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 

·       Proven experience (typically 7+ years) in mobile core network design and architecture. 

·       Strong knowledge of 4G EPC, 5G Core SA/NSA, IMS, VoLTE, VoWiFi, and related protocols. 

·       Hands-on experience with network virtualization (NFV), containerization (CNF), and cloud-native architectures. 

·       Familiarity with vendor solutions (e.g. Ericsson, Nokia, Huawei, Cisco) and OSS/BSS integration. 

·       Understanding of network security and resilience best practices. 

·       Excellent problem-solving, analytical, and communication skills. 

Preferred Skills: 

·       Certifications from relevant vendors or professional bodies strongly preferred. 

·       Experience with CI/CD pipelines for network function deployment. 

·       Exposure to edge computing and private 5G network solutions. 

Why Join Us: 

·       Opportunity to work on cutting-edge mobile network technologies in a fast-paced environment. 

·       Collaborative team culture with strong technical expertise. 

·       Competitive compensation package and career progression opportunities. 

Role Overview

The Maintenance Manager (MM) is fully accountable for Day-2 operations, system stability, and service quality of Singapore Government IT projects. This role requires strong ownership of the system in production, excellence in incident handling and reporting, and close collaboration with project (Day-1) teams to ensure smooth transitions, aligned expectations, and operational readiness. The MM is expected to act as the single point of ownership for maintenance, represent the maintenance team to external customers, and drive continuous improvement of operational processes.

Key Responsibilities

1. End-to-End Maintenance Ownership

• Take full ownership of system maintenance, stability, and operational performance.
• Ensure the system is production-ready at all times, including post-release support and steady-state operations.
• Proactively identify operational risks and drive mitigation plans.
• Serve as the primary authority for Day-2 matters, decisions, and escalation.

2. Incident & Problem Management

• Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.
• Ensure timely escalation, coordination, and resolution across infra, system, and application teams.
• Produce clear, structured incident reports, including:
• Incident timeline
• Impact assessment
• Root cause analysis (RCA)
• Corrective and preventive actions
• Present incident findings confidently to external customers and stakeholders.
• Track recurring issues and drive problem management initiatives.

3. Stakeholder Communication & Reporting

• Represent the maintenance team in operational meetings, reviews, and briefings with external customers.
• Prepare and present maintenance slides, operational dashboards, and incident summaries.
• Communicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.
• Build trust with stakeholders through transparency, accountability, and delivery.

4. Day-1/ Day-2 Alignment & Transition
Work closely with Day-1 project teams to:

• Align expectations on operational readiness and support scope
  Review release schedules, cutover plans, and post-go-live support Ensure proper handover of documentation, SOPs, and system knowledge

• Validate that new releases are supportable, operable, and maintainable before acceptance into Day-2.
• Raise gaps early and enforce operational acceptance criteria.

5. Operations Governance & Process Excellence

• Define, maintain, and enforce maintenance SOPs, escalation paths, and support workflows.
• Ensure disciplined execution of incident, problem, and change management processes.
• Drive continuous improvement of operational processes and service quality.
• Support audits, reviews, and governance checks as required by government projects.

6. Team Leadership & Coordination

• Lead and coordinate in-house Day-2 Infra, System, and Application teams.
• Ensure clear roles, responsibilities, and accountability across support functions.
• Manage duty rosters, standby arrangements, and operational coverage.
• Coach team members on incident handling, reporting quality, and operational discipline.

Required Qualifications

• Singapore Citizen (mandatory).
• Bachelor’s Degree in IT, Computer Science, Engineering, or equivalent.
• Minimum 8 years of IT experience, with at least 3–5 years in a Maintenance Manager / Operations Lead / Production Support Lead role.

Mandatory Experience & Skills

• Strong hands-on experience in IT Maintenance / Day-2 Operations.
• Demonstrated ownership of end-to-end incident management, including major incidents.
• Proven ability to write high-quality incident reports suitable for external customers.
• Experience preparing and presenting maintenance and incident slides to external stakeholders.
• Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
• Solid understanding of ITIL-based service management practices.
• Ability to operate effectively in 24/7 operational environments.

Preferred / Advantageous Experience

• Experience supporting Singapore Government IT systems.
• Familiarity with environments involving:
• Application platforms (Java, Node.js, microservices)
• Integration platforms (Kafka, MQ, REST/SOAP)
• Containerized platforms (Docker, Kubernetes)
• Experience in audit-heavy, security-sensitive, or high-availability systems.
• ITIL Foundation or higher certification.