Job Summary
Standard Chartered currently is looking for a Director/Head, Planning & Performance, LCS who will join us in one of our locations: United Kingdom or Singapore.
When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
The purpose of this role is to own the LCS planning, performance and operational insight agenda, providing clear planning discipline, reliable performance visibility and coherent executive communications across the function. The role ensures senior leaders have timely, accurate and decision ready information to support prioritisation, resource decisions and confident oversight. Acting as a central integrator, the role translates operational and financial data into insight, shapes leadership narratives, and works closely with Operations Enablement (data owner) and Finance to ensure reporting, performance messages and communications are accurate, consistent and aligned.
Key Responsibilities
Strategy
• Own the LCS planning and performance framework, ensuring consistent application across regions and teams, and holding stakeholders accountable for timely, accurate inputs and delivery against agreed plans.
• Provide the LCS MT and leadership teams with forward looking operational insight to inform priorities, trade offs and resource decisions.
• Partner with Finance to develop annual budgets, quarterly forecasts, and track spend versus plan across regions and teams.
• Develop and own a LCS Financial Literacy Programme with measurable success criteria.
• Lead and coordinate the preparation of planning, performance and operational insight papers and presentations for senior management and governance forums (e.g. QPR), ensuring clarity, consistency and decision readiness.
• Lead or support transformation initiatives, (e.g. operating model redesign, location strategy etc). Act as a key enabler of operational and financial transformation, ensuring planning and performance insights actively support change delivery, benefits tracking, and post implementation evaluation
Business
• Engage with Finance to maintain rigorous cost and investment discipline across LCS.
• Provide guidance to LCS MT as they manage their budgets and seek to control costs and provide support to them on workforce/capacity planning as required.
• Support financial planning activities on external spend alongside the Head, Outside Counsel & Spend Management.
• Monitor and report financial performance, risks, and cost efficiency to LCS MT.
• Prepare and curate clear operational briefings, performance narratives and decision support materials for LCS leadership forums.
Processes
• Provide decision ready insight that clearly articulates options, trade offs, risks, and recommended actions to enable timely and confident decision making by LCS MT and leadership forums.
• Establish and maintain planning rhythms and operational reporting cycles.
• Ensure compliance with internal financial controls and standards.
• Develop and maintain executive dashboards and reporting packs, in collaboration with Enablement team.
• Partner with BPM, GGC to deliver consistent, accurate and strategically aligned messaging across planning, performance and operational priorities.
• Set standards for, and oversee governance of, LCS communications channels and vehicles (including functional websites, announcements, Pulse materials and SharePoint sites), ensuring best practice content management, clarity of messaging and consistency of narrative.
Risk Management
• Responsible for identifying, assessing, monitoring financial performance trends to identify emerging delivery risks and pressure points.
• Lead forward looking scenario analysis and capacity modelling to assess the impact of demand shifts, cost pressures, or strategic changes, and advise leadership on mitigation and optimisation options.
• Proactively highlight budget variance, demand spikes and resource constraints, ensuring timely escalation and clear communication of implications to senior leadership.
• Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
• Define, embed, and maintain LCS performance management standards, including KPIs, reporting definitions, planning cadences, and governance routines and associated leadership communications, ensuring consistency, comparability, and transparency.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the relevant outcomes set out in the Group’s Conduct Framework, including Financial Crime Prevention and The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Key stakeholders
• LCS MT members and their teams
• Functional CFO and their team
• HR Business Partner to LCS
• LCS BPMs
Other Responsibilities
• Supporting on other strategic projects (ad-hoc)
Our Ideal Candidate
• 5+ years experience in business management, operational planning, or performance management roles within a complex, matrixed organisation, ideally in a regulated or financial services environment.
• Demonstrated ability to translate strategy into forward looking plans, performance frameworks, and decision ready insight for senior leadership and governance forums.
• Hands on experience in budgeting, forecasting, cost control, and financial performance monitoring, with the ability to explain variances, risks, and trade offs.
• Proven capability in analysing operational and financial data and producing clear, concise, and high quality reports, dashboards, and papers for senior stakeholders.
• Demonstrable track record of sound judgement, including identifying emerging risks, managing ambiguity, and providing early warning indicators to senior leaders.
• Working knowledge of operational risk frameworks, internal controls, and governance expectations, with the ability to assess risks arising from performance and reporting.
• Strong interpersonal and influencing skills, with experience partnering effectively with senior leaders, Finance, HR, and cross functional teams in a multicultural environment.
• Proven ability to manage multiple workstreams, establish planning rhythms, and deliver against tight timelines in a fast paced environment.
• Bachelor’s degree in a related field
Role Specific Technical Competencies
• Planning: Tactical, Strategic
• Analytical, Financial & Operational acumen
• Communication
• Strategic Thinking
• Operational Risk
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
