Senior Education Specialist, Local Engagement
Full-time
Senior Executive
2 months ago
Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in t.....
Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future.
RESPONSIBILITIES:
Student Recruitment
Operations
- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
- To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
- To provide analysis of leads follow-up reports and suggest areas for improvement.
- Relay market knowledge:
- Monitor the state of the education market and competitor's performance,
- structure and share this knowledge with the team and the business
Leads Management
- Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices
Market Engagement & Project
Management
- To lead the Market Engagement team, ensure the team is well managed and trained to plan events and outreach activities.
- To understand the local education landscape and explore new developments.Â
- Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
- To plan and leverage community engagement to build awareness and brand name.Â
- To provide advice and supervision to staff in the department.
JOB REQUIREMENTS
Academic Education and Work Experience
- Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service
- Experienced in planning and executing recruitment events, school talks, open houses, and outreach campaigns.
- Experienced in Customer Service and Sales conversion processes
- Experienced in leading and training a small team
- Experienced in student recruitment within Singapore education landscape.
- Strong network and experience working with schools and education partners in Singapore
- Strong stakeholder management skills, including collaboration with internal departments, academic partners, and external vendors.
- Good understanding of the higher education industry in Singapore
- Results-oriented, driven, self-motivated and analytical
- Strong communication skills, including active listening, understanding and clear articulation
- Able to work on weekends when required
- Confident public speaker with excellent presentation skills
Personal Attributes
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
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