Total 66 job vacancies in Manila, National Capital Region

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare financial statements, NAV reports, and other deliverables using prescribed guidelines
• Ensure accuracy and timeliness of work within established standards and following detailed checklists
• Apply relevant accounting standards and requirements as directed
• Follow quality control processes and risk management protocols
• Build knowledge of clients specific requirements and industry practices
• Process and maintain accurate fund books and records
• Perform daily bookkeeping and prepare periodic financial reports
• Process routine capital calls, distributions, and investor notices
• Identify and report potential operational risks to manager
• Conduct self-reviews to maintain quality standards
• Assist in documenting standard operating procedures and to follow the agreed upon standard operating procedures
• Track work progress through timesheet completion
• Participate in required training programs and in process improvement initiatives
• Perform other related duties as assigned for role and business needs

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Born in Singapore, Stranger Soccer is now open in 10+ cities around the world, with over 100,000 games run. We continue to grow and are accepting applications from license partners who want to bring Stranger Soccer to their city. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

The Junior Data Engineer will play a crucial role in building and maintaining the data foundations that support analytics,

reporting, and machine learning initiatives. This role is responsible for helping transform raw data from multiple sources into

reliable, high-quality, and business-ready datasets that enable better decision-making across the organization.

Working closely with data engineers, data analysts, and ML engineers, the Junior Data Engineer will support the

development of data pipelines, data quality processes, and monitoring practices in a cloud-based environment. This role is

ideal for someone eager to grow in data engineering, contribute to production-grade data solutions, and continuously learn

modern tools, processes, and best practices.

What you’ll be doing:

● Develop, maintain, and optimize ETL/ELT data pipelines using SQL and Python

● Collect and integrate data from multiple sources, including batch and near real-time systems

● Transform raw data into clean, validated, and business-ready datasets for analytics and machine learning use cases

● Implement data quality checks, validation, and QA processes to ensure data accuracy and reliability

● Write, test, and maintain SQL and Python code to support scalable and dependable data workflows

● Monitor data pipelines and assist in incident investigation, incident management, troubleshooting, and resolution

● Collaborate with data analysts, ML engineers, and other stakeholders to support evolving data requirements

● Contribute to documentation, knowledge sharing, and continuous improvement of data engineering practices

Technical Skills

• Basic experience with cloud platforms (GCP preferred)

• Working knowledge of SQL and Python

• Exposure to ETL/ELT concepts and data pipeline development

• Familiarity with version control (Git)

• Basic understanding of DevOps practices, such as:

CI/CD pipelines

Infrastructure as Code (e.g., Terraform)

● Awareness of agile software development methodologies

Operational Knowledge

● Familiarity with incident management concepts, such as monitoring,

alerting, and issue escalation in production systems

● Willingness to learn monitoring, alerting, and production support

practices

Soft Skills

● Clear and effective communication skills

● Ability to collaborate with cross-functional teams

● Adaptable and eager to learn new tools and technologies

● Good problem-solving mindset and attention to detail

Why join Angkas?

• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

THIS ROLE 

An entry-level accounting position responsible for delivering basic fund accounting services under supervision. This role focuses on standardized processes and routine financial operations while developing core accounting competencies. The position handles low-complexity clients and tasks within established frameworks. 

WHAT YOU WILL DO 

• Prepare basic financial statements and NAV calculations and other deliverables using prescribed guidelines with guidance 
• Support daily fund accounting operations following established procedures 
• Maintain accurate and timely processing of accounting transactions 
• Follow quality control processes and risk mitigation efforts 
• Develop knowledge of client-specific requirements and deliverables 

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

ABOUT THE ROLE

We're looking for a data-driven and detail-oriented CRM Executive to support the execution and performance of CRM campaigns across Accor Plus. This role is pivotal in delivering high-quality campaign operations, launching market-specific customer journeys—with a particular focus on the UAE market. 

Execute CRM campaigns across multiple channels

• Activate campaigns across different markets and customer segments

• Manage day-to-day campaign setup, testing, and monitoring

• Ensure campaigns align with briefs and timelines

Lead UAE market launch and journey development

• Build and execute UAE-specific customer journeys tailored to local market needs

• Adapt global CRM strategies for regional relevance

• Coordinate with stakeholders to ensure smooth and timely launch

Monitor and report on campaign performance

• Track key performance indicators including open rates, click-through rates, conversions, and revenue

• Produce regular performance reports and dashboards

• Provide insights and recommendations for continuous campaign optimization

Ensure CRM best practices and process improvement

• Collaborate with cross-functional teams including CRM Managers, MarTech, Marketing & Partnerships, and Data & Analytics

• Adhere to data usage, consent, and deliverability best practices

• Contribute to the continuous improvement of CRM processes and operations

ABOUT YOU

CRM and Digital Marketing Expertise

• Proficiency in CRM platforms and email marketing tools

• Experience with marketing automation and customer journey mapping

• Understanding of data privacy regulations and CRM best practices

Analytical and Data-Driven

• Strong analytical skills to derive insights from data and optimize campaigns

• Ability to track KPIs and translate data into actionable recommendations

Project Management and Organization

• Excellent organizational skills to manage multiple campaigns simultaneously

• Strong attention to detail and ability to prioritize based on business impact

Communication and Collaboration

• Excellent communication skills to present insights to diverse stakeholders

• Strong collaboration abilities across cross-functional teams and time zones

Adaptability and Strategic Thinking

• Flexibility to adapt global strategies to local market needs

• Passion for staying current with digital marketing trends and technologies

WHY US?

Enjoy great benefits with a leader in the Loyalty Membership & Hospitality space

• We pride ourselves on a supportive, people-first culture that values collaboration and growth

• We are committed to employee growth and actively support career progression

• Flexible / hybrid working culture

• Staff discounts at our hotels worldwide

• An established organization with exciting growth plans

ADDITIONAL INFORMATION

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances

• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Role Overview:

We are seeking an experienced Workday Finance Functional Consultant with a strong focus on the Procure-to-Pay (P2P) process. You will be responsible for designing, configuring, and optimising Workday Financials to support procurement, supplier management, and accounts payable operations. This role requires close collaboration with business stakeholders, technical teams, and external partners to ensure seamless process integration and system performance.

Responsibilities:

• Lead Workday P2P functional design, configuration, and testing activities.
• Partner with procurement, finance, and IT teams to gather requirements and translate them into effective Workday solutions.
• Configure and maintain Workday Procurement, Supplier Accounts, and Accounts Payable modules.
• Support end-to-end P2P process improvements, ensuring compliance with internal controls and regulatory requirements.
• Conduct UAT (User Acceptance Testing), troubleshoot issues, and provide post-implementation support.
• Deliver training and documentation for end-users and stakeholders.
• Leading and mentoring a team of procurement specialists.
• Stay updated on Workday releases and recommend enhancements to leverage new features.

• 3+ years of Workday Finance functional experience, with a focus on P2P.
• Strong understanding of procurement workflows, supplier lifecycle, and AP processes.
• Proven track record in Workday configuration, testing, and deployment.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in cross-functional, global teams.
• Prior experience of Netsuite is a plus.

Preferred Qualifications:

• Workday Financials Certification
• Workday Procure to Pay for Administrators.
• Experience with integration touchpoints between Workday and third-party procurement or payment systems.
• Knowledge of R2R (Record-to-Report) or O2C (Order-to-Cash) processes.

• Great Place to Work Certified
• Hybrid Work Set-Up
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing Leave
• Vacation Leave/Sick Leave
• HMO and Life Insurance

• Provide PM oversight on airport design projects.
• Meet with clients, regulators, and agencies to develop strong professional relationships.
• Perform coordination between different elements of buildings design and special airports systems
• Deal and coordinate with architects and designers
• Internal coordination with project delivery teams
• Setting up the inter department agreements for projects
• Setting up and managing sub consultant agreements
• Organizing and minuting meetings both internal and with Clients
• Analyzing resources available versus needed
• Set up program for project and regular updates
• Preparing monthly reports of progress updates
• Preparing presentations for progress meetings in coordination with delivery teams
• Setting up financial structure of project with supervision of project director
• Following up on financial project performance with supervision of project director

iSupport Worldwide is seeking a motivated and detail-oriented Test professional to join our team. In this role, you will be responsible for creating and executing test plans, identifying bugs, and ensuring the quality and reliability of our products. You will collaborate closely with development and QA teams to deliver high-quality software solutions that meet business requirements.

Responsibilities

• Design, develop, and execute test cases and test scripts.
• Identify, record, and track bugs and issues.
• Perform thorough regression testing when bugs are resolved.
• Collaborate with developers and other team members to ensure quality throughout the software development lifecycle.
• Participate in requirement analysis and provide input on testability.
• Maintain test documentation and reports.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Experience in software testing and quality assurance.
• Familiarity with manual and automated testing tools and methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced environment and meet deadlines.

jetfuel.agency’s team is seeking a part-time bookkeeper to join the finance team. The purpose of the Bookkeeper role is to support the financial operations of jetfuel.agency by maintaining accurate financial records and books, managing cash flow, and ensuring smooth financial transactions.

The Bookkeeper collaborates with accountants and other team members to ensure financial accuracy, compliance, and effective financial operations. This position is fully remote and will involve regular weekly and monthly calls. This is a part-time role that has the potential to turn into a full-time one.

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

We’re looking for a strategic and results-driven Trade Marketing Lead to drive the execution of impactful trade marketing initiatives that strengthen brand presence and deliver business growth. This role will be responsible for developing and implementing trade marketing strategies, managing go-to-market plans, and collaborating closely with sales and marketing teams to maximize performance across channels.

• Develop and implement comprehensive trade marketing strategies aligned with overall sales and marketing objectives
• Build strong relationships with key partners and identify new revenue and cost-efficiency opportunities
• Plan and execute go-to-market strategies, including identifying and launching promotional initiatives
• Manage and allocate trade marketing budgets, including Advertising & Promotion (A&P) spend across channels
• Collaborate with marketing teams to translate brand strategies into regional and tactical executions
• Create commercial toolkits such as sell-in materials and in-store (POS) assets for partners and sales teams
• Lead channel-specific marketing strategies and execution across assigned regions and locations
• Conceptualize and roll out impactful in-store campaigns and trade activations
• Work closely with P&Ls to segment customer bases and optimize channel strategies for maximum ROI
• Monitor and enhance brand presence through effective in-store execution, tracking, and continuous improvement
• Conduct regular fieldwork and sales visits to ensure brand visibility, compliance, and program effectiveness

Must Haves

• Bachelor's degree in any relevant field
• Experience in an advertising agency or a related field is preferred.
• Strong stakeholder management and ability to build effective working relationships
• Ability to generate actionable insights from data and translate them into business strategies
• Deep understanding of customer segmentation and channel optimization
• Strong commercial mindset with experience in managing budgets and P&Ls
• Capability to manage multiple projects and priorities in a fast-paced environment
• Adaptability in planning and execution to continuously optimize results

Core Competencies

• Customer First: Puts customer needs at the center of decisions and delivers solutions that enhance overall experience
• Market-Driven Innovation: Leverages market insights to drive creative and impactful marketing initiatives
• Collaborative Teamwork: Works effectively across teams to achieve shared goals and deliver results
• Decision Making & Accountability: Makes sound, data-driven decisions and takes ownership of outcomes
• Results Orientation: Focuses on delivering measurable business impact and consistently achieving targets
• Self-Leadership: Demonstrates initiative, resilience, and a strong drive for continuous improvement
• Strategic & Business Acumen: Understands the broader business landscape and translates strategy into actionable plans
• Planning & Execution Excellence: Effectively organizes resources and executes plans with precision and efficiency
• Change Leadership: Navigates ambiguity and leads change with confidence and adaptability
• People Leadership: Inspires, develops, and empowers teams to deliver high performance and strong results

Join SAVii: Transforming Employee Wellness Across Emerging Markets

About SAVii

SAVii is the leading financial wellness platform in the Philippines, dedicated to revolutionizing the employee benefits landscape. Founded in 2017, we provide 360-degree salary-linked wellness services that empower HR leaders to support their teams' financial health.

Important Note for Applicants:

SAVii was recently acquired by GoTyme Bank, the country’s fastest-growing digital bank. While this position is hosted on the GoTyme Bank career page, you are applying specifically for a role within the SAVii organization. This partnership allows us to leverage GoTyme’s banking infrastructure to further our mission of financial inclusion.

Our Culture

At SAVii, we operate under a remote-first philosophy, prioritizing results and employee well-being. We foster a culture of collaboration, respect, and continuous professional growth. Our environment is fast-paced and execution-oriented, designed for individuals who are comfortable challenging the status quo and taking ownership of their contributions.

Your Impact: Key Responsibilities

As a Compensation & Benefits Officer, you will be responsible for overseeing the administration of employee compensation and benefits, ensuring all packages and policies are aligned with the organization’s strategic goals. Your impact includes:

• Payroll & Finance Support: Validate monthly payroll data (new hires, exits, revisions) for submission to providers. Review outputs for discrepancies and sanitize data for Finance team accounting.
• Final Pay Processing: Manage full and final settlements for separated employees, including leave encashment, gratuity, and bonuses.
• Benefits Administration: Manage statutory benefits (EPF, ESI, gratuity) and monitor vendor performance and policy renewals.
• HRIS & Documentation: Maintain accurate records within BambooHR and support POSH-related documentation and internal committee coordination.
• Compliance: Ensure strict adherence to Indian labor laws (Bonus Act, Shops & Establishments, etc.) and support statutory audits.
• Vendor Coordination: Act as the primary liaison for external payroll, insurance, and benefit vendors to resolve service issues.

Qualifications: Skills & Experience

We are seeking candidates with the following credentials:

• Bachelor’s degree in Finance, Accounting, or a related field.
• Extensive experience in compensation and benefits processing and benefits administration.
• In-depth knowledge of current Indian labor rules, regulations, and statutory requirements.
• High proficiency in MS Excel and experience managing HRIS platforms (specifically BambooHR).
• Strong quantitative and analytical skills with high attention to detail.

Why Join SAVii?

Joining SAVii means contributing to a platform that directly improves the lives of thousands of employees. We offer a competitive benefits package, flexible work arrangements, and a professional environment that encourages diversity and innovation.

Commitment to Diversity & Inclusion

SAVii is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and believe that a diverse range of perspectives is essential to our success as a fintech leader.

Application Process

If you are a driven professional looking to make a meaningful impact in the financial wellness space, we invite you to apply.

We are looking for a hands-on Sr. Systems and Network Admin (day or night shift) to support our fast-paced PC and console games QA operations in Manila. This is ideal for IT professionals who excel in advanced troubleshooting, escalation handling, and delivering reliable technical solutions in operational environments.

Responsibilities:

• Act as the lead escalation engineer, handling L2 to L3 issues and diagnosing complex technical problems across network, infrastructure, and build delivery systems.
• Lead hands-on troubleshooting of network, WAN, site connectivity, and deployment issues, ensuring minimal disruption to operations.
• Oversee IT service delivery for QA operations, including build distribution, client application support, endpoint management, and helpdesk workflows.
• Serve as the primary escalation point for 2nd and 3rd line support within the Manila office.
• Work directly with project teams, QA leadership, and clients to understand technical requirements and deliver effective, practical solutions.
• Drive incident and problem resolution with a strong focus on root cause analysis and prevention.
• Respond to high-impact, scenario-based incidents (e.g., full office outage), prioritizing business continuity and critical services first.
• Manage asset lifecycle processes and support deployment readiness for new projects and expansions.
• Partner with InfoSec and facilities teams to ensure compliance, security, and operational stability.

• Hands-on experience in IT operations, infrastructure, or technical support roles.
• Strong, broad technical knowledge across multiple domains, with the ability to troubleshoot end-to-end systems.
• Proven experience handling escalation levels (L2 - L3), including complex and high-severity incidents.
• Strong problem-solving and troubleshooting mindset, with the ability to assess and respond effectively to critical scenarios.
• Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders and clients.
• Familiarity with ITIL practices, ticketing systems, SLA reporting, and incident management.
• Ability to work independently and take ownership of technical service delivery.

THIS ROLE:

In this entry-level corporate secretarial position, you will be responsible for delivering basic corporate secretarial services under supervision. You will focus on standardized processes and routine administrative operations while developing core competencies. You will handle low-complexity tasks within established frameworks.

WHAT WILL YOU DO:

• You will execute basic corporate secretarial tasks following established procedures
• You will maintain accurate documentation and records within defined guidelines
• You will support routine administrative operations with guidance and follow quality control processes and compliance requirements
• You will develop understanding of basic corporate secretarial requirements and draft basic minutes and board papers using template
• You will process routine regulatory filings with relevant authorities and update and maintain statutory books and records
• You conduct basic file reviews following checklists and support document preparation for meetings
• Maintain client databases with guidance and monitor basic statutory deadlines
• You will respond to routine administrative queries and complete detailed operational checklists

WHAT WE OFFER 

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning 
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.