Total 17 job vacancies by AccorCorpo

ABOUT THE ROLE

We're looking for a data-driven and detail-oriented CRM Executive to support the execution and performance of CRM campaigns across Accor Plus. This role is pivotal in delivering high-quality campaign operations, launching market-specific customer journeys—with a particular focus on the UAE market. 

Execute CRM campaigns across multiple channels

• Activate campaigns across different markets and customer segments

• Manage day-to-day campaign setup, testing, and monitoring

• Ensure campaigns align with briefs and timelines

Lead UAE market launch and journey development

• Build and execute UAE-specific customer journeys tailored to local market needs

• Adapt global CRM strategies for regional relevance

• Coordinate with stakeholders to ensure smooth and timely launch

Monitor and report on campaign performance

• Track key performance indicators including open rates, click-through rates, conversions, and revenue

• Produce regular performance reports and dashboards

• Provide insights and recommendations for continuous campaign optimization

Ensure CRM best practices and process improvement

• Collaborate with cross-functional teams including CRM Managers, MarTech, Marketing & Partnerships, and Data & Analytics

• Adhere to data usage, consent, and deliverability best practices

• Contribute to the continuous improvement of CRM processes and operations

ABOUT YOU

CRM and Digital Marketing Expertise

• Proficiency in CRM platforms and email marketing tools

• Experience with marketing automation and customer journey mapping

• Understanding of data privacy regulations and CRM best practices

Analytical and Data-Driven

• Strong analytical skills to derive insights from data and optimize campaigns

• Ability to track KPIs and translate data into actionable recommendations

Project Management and Organization

• Excellent organizational skills to manage multiple campaigns simultaneously

• Strong attention to detail and ability to prioritize based on business impact

Communication and Collaboration

• Excellent communication skills to present insights to diverse stakeholders

• Strong collaboration abilities across cross-functional teams and time zones

Adaptability and Strategic Thinking

• Flexibility to adapt global strategies to local market needs

• Passion for staying current with digital marketing trends and technologies

WHY US?

Enjoy great benefits with a leader in the Loyalty Membership & Hospitality space

• We pride ourselves on a supportive, people-first culture that values collaboration and growth

• We are committed to employee growth and actively support career progression

• Flexible / hybrid working culture

• Staff discounts at our hotels worldwide

• An established organization with exciting growth plans

ADDITIONAL INFORMATION

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Job Title: Hotel Sales Manager – India

 Reporting To: Vice President Operations – Asia Pacific
Location: Gurugram, India.

Role Overview

The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

Key Responsibilities

1. Sales & Revenue Generation

• Drive sales of membership programs (e.g., ALL Plus / Explorer)

• Achieve monthly and quarterly sales targets

• Maximize conversion rates through effective guest interactions

• Identify upselling and cross-selling opportunities within hotel environments
   

2. Guest Engagement & Conversion

• Engage directly with hotel guests to present membership benefits

• Deliver personalized sales pitches tailored to guest profiles

• Handle objections confidently and close sales effectively

• Ensure a premium and consultative sales experience
   

3. Hotel Relationship Management

• Build strong relationships with hotel staff and management

• Collaborate with front office, F&B, and reservations teams for lead generation

• Conduct regular training and refreshers for hotel teams on membership benefits

• Ensure alignment between hotel operations and sales objectives

4. On-ground Activation & Promotions

• Execute in-hotel sales activations, booths, and promotional campaigns

• Support marketing initiatives to increase visibility and engagement

• Ensure proper branding and positioning within hotel premises
   

5. Reporting & Performance Tracking

• Track daily sales performance and conversion metrics

• Maintain accurate records of guest interactions and sales pipeline

• Share insights and feedback with leadership to improve strategy
   

Key Skills & Competencies

• Strong sales and negotiation skills

• Excellent communication (English + regional language preferred)

• Customer-centric mindset with high emotional intelligence

• Ability to handle objections and close deals effectively

• Relationship-building and stakeholder management

• Self-driven, target-oriented, and resilient
   

Experience & Qualifications

• 2–5 years of experience in sales (hospitality, membership, or luxury retail preferred)

• Background in hotel operations, guest relations, or telesales is a plus

• Graduate in any discipline (Hospitality/Business preferred)
   

Success Metrics (KPIs)

• Monthly sales target achievement

• Conversion rate (%)

• Revenue generated per hotel

• Guest satisfaction during interaction

• Hotel engagement and collaboration score

What Success Looks Like in This Role

• Consistently exceeding sales targets

• Building strong hotel partnerships

• Delivering a premium guest experience

• Driving repeatable and scalable sales practices

As Night Manager, you will take the lead in the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. You will be responsible for managing guest feedback and resolve any challenges or issues that arise. There is opportunity to grow and develop within the world's largest hospitality chain and each day promises to bring new opportunities.

Job Description

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Assist in Hotel set up during pre-opening phases
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

As our Food & Beverage Supervisor you will:

• Collaborate with the General Manager and Head Chef to support the successful setup and launch of the restaurant and bar operations.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Ensure all Team Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked. 
• Assign Team Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
• Conduct pre-service and post-service briefings (where required).
• Support the Head of Department in ensuring that all Team Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.
• Preparing training plans for Team Members and conducting on the job training sessions. 
• Assists in conducting Performance Development Appraisals of Team Members when required.
• Maintain par levels and order stock as required.
• Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
• Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
• Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
• Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
• Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
• Ensure the department is consistently ready for service at the scheduled operating times.
• Perform the reconciliation of daily takings
• Ensure Team Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.
• Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list.
• Ensure that all opening and closing procedures are carried out to an acceptable standard 
• Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Process guest check ins on arrivals and settle guests accounts on check outs
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift
• Conduct guest room quality checks to ensure high standards of cleanliness

This role is responsible for accurate and timely financial reporting, enforcing internal controls, managing the monthly and yearly tax compliance process, and providing financial insights to support strategic decision-making, while ensuring compliance with Indonesian regulations and Accor global standards and requirements.

As a PMO to SVP, you will support the Platform engineering & Operations SVP and executive team to enhance efficiency in time management, information dissemination, and decision-making processes. You will foster leadership team dynamics, facilitate communication across teams, and build engagement. You will lead/coordinate/report strategic and operational projects, acting as a transversal facilitator at all hierarchical levels. 

Keys Responsibilities:

• Collaborate with the SVP and Executive Team on strategy, roadmap, and OKRs.
• Design and Share Regular Strategic Analysis Reports on Tech Center Resourcing, Growth and Health
• Ensure SVP’s priorities are effectively communicated and applied.
• Prepare interventions for the SVP (committees, townhalls, conferences).
• Ensure seamless communication and execution of strategies across functions.
• Lead and support global projects and governance.
• Facilitate department direction committees and lead internal communication and team animation when needed
• Drive team engagement through meetings, offsites, and events.
• Monitor and track KPIs and OKRs for each department / product
• Define processes and governance to monitor the project portfolio and its performance in terms of delivery / Report periodically to the SVP the project portfolio health
• Collaborate with other stakeholders from the PEO to align projects priorities and ensure seamless coordination
• Develop communication strategy to promote PEO achievements.
• In collaboration with the leaders improve performance management processes and reporting
• Assist in evaluating project priorities, resource allocation, and strategic alignment to ensure optimal portfolio performance
• Assist and support the SVP in the daily management. It can be attending a steerco on his behalf, preparation of meetings, meeting minutes, preparation of townhall or steerco, represent him in event / meeting / stand up / codir
• Work closely with the SVP Tech Center on the Tech Center strategy
• Monitor Tech Center Health & Engagement via regular Surveys and implement linked Strategic Action Plans
• Promote intercultural understanding and cooperation within the Tech Center and beyond by fostering a collaborative environment that bridges cultural differences and enhances team dynamics
• Foster the One Team concept, reducing cultural and organizational gaps between teams within the tech Center, in their interactions with the Headquarter

To act as a specialist in the deployment, optimization, and continuous evolution of Accor’s integrated IT solutions across hotel ecosystems. The role bridges technical depth with business insight, ensuring that digital solutions deliver measurable value to hotel operations and guest experience

• Integrated IT Solution Enablement: Lead the technical and functional enablement of Accor’s IT Offer (PMS, POS, CRM, etc.), ensuring seamless integration and local adaptability. Act as the technical lead for interface connectivity functions. Liaison between Distribution System Support, Regional IT and Central (Paris).
• Performance Analysis & Optimization: Analyze system performance across the hotel network, identify optimization opportunities, and propose data-driven enhancements.
• Technology Advisory & Innovation: Advise hotel stakeholders on technology selection and integration strategies. Scout and assess emerging technologies (e.g., AI, automation) for relevance and adoption.
• Cross-functional Training & Enablement: Design and support training programs that build transversal IT capabilities across hotel teams, beyond tool-specific usage.
• Continuous Evaluation & Feedback Loop: Establish and maintain a feedback loop with hotel teams to ensure IT solutions remain aligned with operational needs and industry trends.
• Vendor & Partner Collaboration: Act as a key interface with technology vendors and service providers to ensure solution adaptability and compliance with local and global standards.
• Strategic Reporting & KPIs: Contribute to consolidated reporting using standardized KPIs to evaluate the impact of IT solutions on guest satisfaction and business performance. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Product Management Support: For locally scoped products, support product lifecycle management. For globally scaled solutions, facilitate transition to global product teams. Provide 3rd Level technical escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• PMS Rollout: Act as leader for the deployment. Provide deep functional and technical insight to support the exécution of the rollout plan. Colaborate with internal teams (product, operationals, GMs) and external partners to ensure readiness, validate solution fit and troubleshooting deployment issues. Deliver structure feedaback to product teams on system performance, localizaton needs and user experience. Maintain and manage within the Region, the PMS environments to Accor business needs.

ตำแหน่ง Loyalty Sales Consultant มีหน้าที่ในการนำเสนอและจำหน่ายโปรแกรมสมาชิก Accor Plus ให้แก่ลูกค้าที่เคยเข้าพักกับโรงแรมในเครือ Accor โดยมุ่งเน้นการติดต่อผ่านการโทรออก (Outbound Sales) เพื่อสร้างความสัมพันธ์อันดีกับลูกค้า ทำความเข้าใจความต้องการอย่างแท้จริง และนำเสนอสิทธิประโยชน์ที่เหมาะสม ผ่านทักษะการสื่อสารที่มีประสิทธิภาพและแนวทางการขายเชิงให้คำปรึกษา (Consultative Sales) เพื่อให้บรรลุเป้าหมายยอดขายที่กำหนด

หน้าที่ความรับผิดชอบหลัก

• ติดต่อสื่อสารกับลูกค้าที่เคยเข้าพักในโรงแรมเครือ Accor เพื่อนำเสนอและประชาสัมพันธ์โปรแกรมสมาชิก Accor Plus อย่างมืออาชีพ

• วิเคราะห์และทำความเข้าใจความต้องการของลูกค้าอย่างรอบด้าน พร้อมแนะนำสิทธิประโยชน์ของสมาชิกที่เหมาะสม โดยยึดแนวทางการขายของ Accor Plus

• มุ่งมั่นสร้างผลงานให้บรรลุและเกินกว่าเป้าหมายยอดขาย รวมถึงตัวชี้วัดผลการปฏิบัติงาน (KPI) ที่กำหนด

• บันทึกข้อมูลการติดต่อและกิจกรรมทางการขายลงในระบบ CRM อย่างถูกต้อง ครบถ้วน และเป็นปัจจุบัน

• ศึกษาและติดตามข้อมูลเกี่ยวกับผลิตภัณฑ์ สิทธิประโยชน์ โปรโมชั่น และแคมเปญต่าง ๆ เพื่อให้สามารถนำเสนอข้อมูลได้อย่างถูกต้องและทันสมัย

• สร้างประสบการณ์ที่น่าประทับใจแก่ลูกค้า พร้อมสะท้อนภาพลักษณ์ของแบรนด์ Accor ในฐานะตัวแทนองค์กรอย่างมืออาชีพ

• เข้าร่วมการฝึกอบรมที่บริษัทจัดให้ รวมถึงการพัฒนาและโค้ชงานอย่างต่อเนื่อง เพื่อเสริมสร้างศักยภาพและประสิทธิภาพในการทำงาน

เงื่อนไขการทำงาน

• งานประจำ (40 ชั่วโมงต่อสัปดาห์ ทำงานวันจันทร์–ศุกร์ เวลา 9.00-18.00 น.)

• มีการฝึกอบรมภายในสำนักงานเป็นเวลา 1 สัปดาห์ (เวลา 09.00 – 18.00 น.)

• สถานที่ปฎิบัติงาน : อาคารเอส เมโทร ใกล้ BTS พร้อมพงษ์

• ค่าตอบแทน: เงินเดือนประจำ + ค่าคอมมิชชั่นจากยอดขาย

Are you ready to take centre stage in the world’s most vibrant industry? An exhilarating opportunity has arrived for a high-performing Key Account Manager – Entertainment, based in Sydney. This isn't just a role; it’s your chance to shape the future of Accor’s success across the Pacific in this super important segment. You will lead a high-value portfolio, managing the pulse of the entertainment segment—from blockbuster film productions and world-class stadium tours to elite sporting events. As a strategic powerhouse, you will drive substantial growth by leveraging iconic client relationships and forging new frontiers in market share. If you are a driven professional hungry for your next big challenge, this is your moment to join a global leader and redefine what’s possible in hospitality.

Getting to know the role and your responsibilities

This role offers a dynamic challenge where you will:

• Shape Strategy: Develop and execute impactful strategic account plans for your Entertainment portfolio, directly contributing to regional and national objectives.
• Engage Strategically: Build and nurture relationships with top-tier clients in the Entertainment sector, ensuring their needs are met and fostering significant business growth for our hotels.
• Drive Expansion: Proactively identify and capitalise on new business opportunities within existing accounts and selected prospects, maximising Accor sales.
• Ensure Performance: Expertly manage your key account portfolio, guaranteeing all contractual obligations are exceeded and performance targets are achieved.
• Collaborate for Success: Partner with national and regional teams to implement and refine innovative strategies that boost market share and drive exceptional performance across all segments.
• Leverage Insights: Utilise Accor’s advanced tools and systems to manage accounts, track performance, and generate actionable insights that optimise business opportunities and fuel growth.

Responsibilities and Activities

• Design, implement, and optimize observability solutions on Splunk in close collaboration with end Users
• Develop and maintain advanced dashboards, KPIs and alerting mechanisms to monitor system performance and application health per business needs
• Provide technical guidance on Splunk usage and observability practices, both within our team and to end Users
• Build and manage log ingestion pipelines across multiple environments (on-premises, hybrid, and cloud)
• Ensure proper data governance, indexing strategies, and performance tuning within Splunk
• Collaborate with DevOps, SRE, and Security teams to improve system reliability, incident response and troubleshooting
• Stay up-to-date with Observability trends and Splunk ecosystem updates
• Participate in the animation and sharing of experience through demonstrations, retrospectives, feedback

Main responsibilities include :

• Lead and mentor: Lead a team of DevOps Engineers in an Agile framework, guiding peers and fostering a culture of learning and collaboration.
• Roadmap & stakeholder management: Build the technical, product and services roadmap with Product Owners and Managers; gather stakeholder needs and propose technical solutions that balance business value, reliability and cost.
• Architectural design & implementation: Design and engineer technical solutions and products at an architectural level (CI/CD pipelines, infrastructure as code, micro‑services and serverless architectures) using Java, Node.js or Go, and tools like GitLab CI, Terraform, Helm, Ansible and Nexus. Ensure feasibility and manage workload and budget estimates for new features.
• Platform development & observability: Develop and enhance the Software Factory platform by automating deployment, monitoring and maintenance of applications and infrastructure on AWS (EKS, ECS Fargate, RDS, NLB/ALB, Lambda, ElastiCache, OpenSearch, IAM, SSM Agent) and Kubernetes. Embed observability and transparency using tools like Prometheus, Grafana, nginx‑ingress and fluentd.
• Coaching & training: Assist and train project teams in setting up CI/CD chains and DevSecOps practices; support up‑skilling of the DevOps team and broader development teams.
• Standards & governance: Define and validate standards and practices for DevOps, including software craftsmanship, cloud cost management (FinOps), security (OWASP Top 10, PCI DSS) and compliance.
• Innovation & improvement: Innovate by proposing new ideas, demonstrating initiative and staying up‑to‑date on DevOps and cloud technologies for an optimal user experience.
• Incident & support: Identify, troubleshoot and resolve issues in the production environment and support project teams in overcoming technical hurdles.

This is a fixed-term position to cover a maternity leave for our Scrum Master. In this role, you will facilitate the Agile development process and ensure the Scrum framework is effectively implemented across the ITOps delivery teams.

• Guide and coach teams on how to use Agile/Scrum practices and values to achieve high performance & development velocity
• Ensure the team follows the Scrum framework, and Agile principles are being understood/followed
• Organize and facilitate Scrum ceremonies, such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives
• Identify and remove any blocker that obstruct the team’s progress, and escalate issues when necessary
• Collaborate with the Product Owner to ensure that the product backlog is prioritized, and the team has a clear understanding of the product vision and roadmap
• Foster a culture of continuous improvement and help the team identify areas for improvement
• Monitor and report on team performance metrics, such as velocity, burn-down charts, and team capacity
• Act as a servant-leader, by promoting collaboration, transparency, and accountability within teams and with external stakeholders if exist
• Apply Agile principles and methodologies at scale by applying SAFe framework for example

• Manage hotel operations to maximize profitability and to ensure superior guest experience.​
• Identify and implement strategic performance drivers to optimize commercial performance and attract international and domestic travelers.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

• Manage hotel operations to maximize profitability and to ensure superior guest experience.​
• Identify and implement strategic performance drivers to optimize commercial performance and attract international and domestic travelers.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.