Total 33 job vacancies by Accenture Pte Ltd

Role Overview

We are seeking an experienced Senior Application Specialist to support and manage the Duck Creek Claims platform for a key client. This role will serve as a critical point of contact for application support, incident management, and stakeholder engagement, ensuring system stability and effective resolution of technical and functional issues.

Key Responsibilities

• Provide application support for Duck Creek Claims, troubleshooting technical issues within the client’s customized application
• Act as the first point of contact for high-severity incidents, ensuring timely response, resolution, and escalation where required
• Support client business stakeholders by addressing functional queries and resolving day-to-day system issues
• Ensure system environments are stable and available, proactively identifying risks and escalating issues as needed
• Collaborate closely with offshore teams, providing clarifications on incidents and ensuring smooth issue resolution
• Lead and facilitate client status meetings, including Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR)
• Track and report on incident trends, system performance, and improvement opportunities
• Drive continuous improvement initiatives to enhance system stability and user experience

Required Skills & Experience

• Strong experience in application support / production support environments
• Hands-on experience with Duck Creek Claims (or Duck Creek platform)
• Good understanding of incident management and ITIL processes
• Ability to troubleshoot both technical and functional issues
• Experience working with global/offshore teams
• Strong communication skills with the ability to engage business stakeholders effectively

The Client Account HR partners with our largest and most complex client accounts and acquisitions to create a phenomenal employee and team experience where people work every day. Here is how current Client Account HR who work with diamond client accounts describe the role:

“I love my role because I am a true partner for the DCAL and their leadership team. They see me as a coach and trusted advisor. I have the best talent assets and tools Accenture has to offer, and I am like an entrepreneur who gets to figure out the best way to apply these assets and tools to the specific needs of my account. At the same time, I feel a strong sense of belonging with the global CAHRL team.”

The Client Account HR role partners with a diamond client account across these dimensions and works with the DCALs to achieve the people success priorities for the account.

• Talent Strategy & Talent Development – Partner with account leadership on the creation of the talent strategy for the account including the approach for talent development and continuous learning

• Talent Planning & Rotation – Ensure a focus on pyramid refresh, role rotation and succession planning linked to the account talent strategy

• Engagement, Wellbeing & Strengths – Lead the account approach for how to have engaged people and teams including engagement survey adoption, engagement action planning, recognition, wellbeing programs and integration of strengths

• Inclusion & Diversity – Ensure there is a focus on creating inclusive and diverse teams and partner with local and account based I&D teams on key programs

• Performance Achievement – Elevate the importance of “every day” performance achievement behaviors including a focus on priority setting and feedback, and lead the client account input experience

• Leadership Development – Establish leadership development experiences for the account and serve as a coach for the leadership team

Skills

• Problem solving, communication, and project management skillsAbility to handle complexity and ambiguity, to provide structure to complex problems.

• Ability to work across a broad range of activities, and enjoy working collaboratively with stakeholders from diverse business, HR, and other cross teams

• Strong communication skills - verbal and written across stakeholders within and outside the company

• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

• Excellent communication (written, oral) skills

• Identify and review opportunities for improvement in processes to gain efficiency

Behaviors

• Strong collaboration and teaming

• Confidence in driving processes end to end

• Agility to adapt to changing environment

• Comfort with uncertainty and fluidity

We are seeking an experienced Oracle Cloud HCM Technical Architect to lead the architecture, environment governance, and technical delivery of Oracle Cloud HCM implementations. This role bridges functional requirements with technical execution, ensuring scalable, secure, and upgrade-safe solutions aligned with Oracle best practices.

The ideal candidate will act as a trusted advisor to clients, driving solution design, guiding technical teams, and ensuring successful end-to-end delivery within a professional services environment.

Key Responsibilities

1. Architecture & Solution Design

• Lead the design of Oracle Cloud HCM technical architecture, including integrations, data migration, reporting, and extensibility
• Ensure solutions adhere to SaaS design principles, maintaining upgrade compatibility and scalability
• Define and govern integration architecture across systems using OIC and other Oracle tools

2. Environment Management & Governance

• Own the environment strategy across all HCM pods (Dev, Test, UAT, Production)
• Manage environment refresh cycles, configuration promotion, and deployment governance
• Oversee and plan for Oracle quarterly patching and update cycles, ensuring minimal disruption and system readiness

3. Performance Coordination & Product Alignment

• Coordinate performance monitoring and tuning activities, working with technical teams to identify issues and drive resolution
• Track follow-up actions to ensure system stability and efficiency
• Partner closely with the Product Owner to align technical priorities with business needs
• Support backlog discussions and translate business requirements into clear technical delivery actions

4. Client Engagement & Advisory

• Act as a trusted technical advisor to client stakeholders
• Lead technical workshops and discussions, translating complex concepts for both IT and business audiences
• Produce high-quality architecture and design documentation
• Provide guidance on best practices, solution optimization, and risk mitigation

Required Skills & Experience

• 5+ years of experience in Oracle Cloud HCM technical roles
• Proven track record with at least 2 full-cycle Oracle Cloud HCM implementations
• Strong hands-on experience with:Oracle Integration Cloud (OIC)HCM ExtractsHDL / HSDLOTBI (Oracle Transactional Business Intelligence)Fast FormulaOracle PaaS tooling
• Solid understanding of integration architecture and Oracle Cloud security model
• Experience working in a professional services / consulting environment