Sales Consultant
Role Overview
The Sales Consultant is responsible for guiding customers through the full customer journey — from enquiry and product recommendation to post-sales support and coordination.
This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation.
The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company’s home access and security solutions business.
Key Responsibilities
Customer Sales & Consultation
• Attend to walk-in customers and assigned customer enquiries professionally
• Understand customer needs and recommend suitable products confidently
• Explain product features, pricing, warranties, and installation requirements clearly
• Follow up on customer enquiries and quotations promptly
• Build positive customer relationships through professional consultation and responsive follow-up
• Upsell suitable accessories and complementary solutions where appropriate
• Achieve assigned sales targets and performance expectations
Sales Coordination & Processing
• Prepare quotations, invoices, and required sales documentation accurately
• Maintain accurate customer records and follow-ups using company systems and communication platforms
• Collect and verify customer information for installation coordination
• Coordinate closely with operations and customer service teams to ensure smooth job handover
• Minimize operational issues caused by incomplete or inaccurate sales information
After-Sales Support
• Handle customer after-sales enquiries and support requests professionally
• Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance
• Follow up on unresolved customer matters to ensure proper resolution
• Escalate sensitive or unresolved cases appropriately when required
Showroom & Team Support
• Maintain showroom cleanliness and product display presentation
• Support company promotions, campaigns, and approved sales initiatives
• Participate in training, meetings, and internal improvement initiatives
• Keep updated on product knowledge and company processes
Ideal Candidate Traits
• Comfortable interacting with customers daily in a retail environment
• Able to multitask and stay organized in a fast-paced environment
• Responsive and disciplined in handling customer follow-ups and coordination
• Positive, responsible, and solution-oriented mindset
• Emotionally stable and able to handle customer situations professionally
• Willing to learn product knowledge, systems, and operational processes continuously
Requirements
• Minimum 1 year of sales, retail, or customer service experience preferred
• Strong communication and interpersonal skills
• Customer-oriented mindset with good problem-solving ability
• Comfortable using digital tools, messaging platforms, and basic sales systems
• Able to work independently and as part of a team
• Must be willing to work retail hours, weekends, and public holidays
• Product and system training will be provided
Working Hours
• Retail working hours: 11:00 AM – 8:00 PM
• Required to work weekends and public holidays based on roster
Salary Structure
• Basic salary + commission structure with performance-based incentives
• Expected gross monthly salary range: SGD $3,000 – $6,000 (subject to experience and performance)
• Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives
