Total 1,070 Customer Service job vacancies in Regency Park

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
• Submit monthly progress reports detailing service performance
• Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)

Requirements

• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Ability to work on a rotational shift schedule, including weekends and public holidays
• Strong sense of accountability, ownership, and service quality
• Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.

about the company

A premier global technology consulting firm and digital transformation partner, recognized for delivering high-scale enterprise service management solutions and cloud-native integrations within Singapore’s public and private sectors.

about the job

Take a strategic lead role as a ServiceNow Platform Business Analyst, where you will bridge the gap between complex business requirements and high-performance technical implementation.

• Strategic Analysis: Analyze the organization’s business model and its integration with technology to evaluate current states and define future-ready solutions.

• Requirements & Design: Collaborate with stakeholders to translate business needs into detailed functional specifications, user stories, and acceptance criteria.

• Process Engineering: Lead the mapping and re-engineering of existing workflows for optimization on the ServiceNow platform, ensuring adherence to global best practices.

• Solution Leadership: Act as a subject matter expert and lead cross-functional workshops to ensure alignment between architects, developers, and business owners.

• Platform Evolution: Identify continuous improvement opportunities for existing ServiceNow modules and manage ongoing enhancement requests (BAU).

• Documentation & Governance: Maintain rigorous process documentation and training materials to drive platform adoption and ensure successful technology integration.

skills and experience required

• Experience: Minimum of 4 years of experience as a Business Analyst, with at least 2 years of dedicated experience in ServiceNow-specific projects.

• Technical Mastery: Advanced proficiency in the ServiceNow Platform and expertise in the ITIL framework.

• Domain Knowledge: Hands-on experience with ServiceNow modules, including ITSM, HRSD, or CSM.

• Methodology: Strong proficiency in Agile methodologies, including user story grooming and sprint participation.

• Process Tools: Advanced expertise in Business Process Analysis Tools, Business Process Design, and Requirements Analysis.

• Certifications: Must hold a ServiceNow Certified System Administrator (CSA) or ITIL Certification; Business Analyst-specific certifications are highly preferred.

• Leadership: Proven ability to manage teams, contribute to key architectural decisions, and provide solutions across multiple cross-functional departments.

Please click on the 'apply' button to apply online. For more information, please reach out to CONSULTANT NAME. (EA: 94C3609 / CONSULTANT CEI NUMBER)

Job Description & Requirements

Team and Position Summary

The Software Developer is a key member of the Delivery and Support Group in NETS Solutions and will report to the BAU Support Manager. He/She will participate in the application delivery to customer and will be responsible for application development and PROD L3 software maintenance support.

Key Responsibilities

• Participate in the requirement elicitation and produce the required technical and operations documentation
• Work with Solution Architect/Technical Lead on the analysis and design of the code changes according to the finalized requirement specifications
• Perform code changes and test the system according to the requirements specifications
• Ensure work performed comply to coding and security standards, and corporate processes
• Perform quality assurance (QA) activities such as unit testing, system testing and code review
• Participate in the system integration testing by rendering support to the Test Team and resolve issues reported
• Provide support to internal and external parties during the testing stages
• Provide support to customers during acceptance testing and post-cutover implementation
• Assist in the development of training materials and conducting of presentation
• Perform duty roster to support PROD L3 software maintenance support as planned by BAU Support Manager monthly

 
Requirements

Education and Experience

• Bachelor’s degree in Computer Science/Engineering or equivalent education
• Good technical knowledge with at least 3-5 years of hands-on experience in Java, JEE, SQL/PLSQL, and XML. Knowledge of MySQL will be added advantage

Skills and Knowledge

• Experienced with web technologies such as HTML5, CSS, Modular design, Angular (5 & above) or React and open-source JS framework.
• Experienced with RESTful APIs, Spring 5.x, Spring Boot, Sprint Framework, Sprint Security, Cloud-Based technologies and Micro-services, including Messaging Middleware such as Kafka/IBM MQ/Solace.
• Good verbal and written communication skills
• Demonstrate good analytical, problem solving and decision-making skills
• Good team player and positive attitude
• Domain knowledge and experience in financial industry/payments systems is a plus

Role Summary

We are looking for a self‑motivated, well‑rounded IT professional with strong experience managing large, outsourced IT Development and Application Support (ASM) teams within the BFSI (Banking, Financial Services & Insurance) domain.

The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model. The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements.

Key Responsibilities

Delivery & Operations

• Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model.
• Own delivery excellence parameters, customer satisfaction index, and P&L responsibility for assigned engagements.
• Ensure high service quality and lead service recovery activities in case of delivery or SLA issues.
• Establish and govern operating procedures, delivery frameworks, and work allocation within the span of control.
• Drive continuous improvement through productivity improvement levers to enhance operational efficiency.

Project & Program Management

• Manage projects using Agile (Scrum/Kanban), Waterfall, and Iterative methodologies as per engagement needs.
• Effectively manage fixed‑price engagements, ensuring scope, schedule, cost, and risk are controlled.
• Oversee delivery across development, testing, transformation, and production support tracks.
• Present program status, risks, and mitigation plans to senior client and internal leadership forums.

People & Stakeholder Management

• Lead and manage multi‑ethnic, multi‑geography teams across vendors and client organizations.
• Handle people management responsibilities including onboarding, performance management, planning, and capacity allocation.
• Build strong client relationships with mid and senior‑level stakeholders through proactive communication and governance.
• Demonstrate excellent customer orientation and communication skills.

Domain & Technical Leadership

• Provide leadership across BFSI engagements, with strong exposure to:Retail BankingPaymentsChannelsWealth Management
• Demonstrate strong technical acumen based on prior hands‑on background in:DevelopmentTestingCloud‑based project delivery
• Apply ITIL processes effectively across Application Support and Managed Services engagements.
• Understand IT outsourcing engagement models and commercial constructs.

Business Development Support

• Participate in RFP / Bid processes, including due diligence, solutioning, and transition planning.
• Support engagement transitions, including transition from incumbent vendors where applicable.

Mandatory Requirements

• Experience managing 50+ FTE IT Development and Production Support teams in onsite–offshore models.
• Strong delivery management experience within BFSI, with exposure to Retail Banking and Payments.
• Bachelor's degree in computers sciences or any related discipline
• Proven experience working in multi‑vendor environments.
• Hands‑on project management experience across Agile and traditional delivery methodologies.
• Certification in Project Management practices and Agile Ways of Working.
• Strong background in Development and Testing, enabling effective technical oversight.
• Experience managing delivery in cloud technology environments.
• Demonstrated understanding and implementation of ITIL processes.
• Experience managing fixed‑price engagements with full commercial responsibility.
• Excellent communication, stakeholder management, and presentation skills.

Good to Have

• Prior experience managing transitions, including transitions from incumbent vendors.
• Deep understanding of IT outsourcing commercial and engagement models.

Non‑Technical / Soft Skills

• Strong willingness to learn new technologies and adapt to a corporate environment.
• Outstanding verbal and written communication skills (technical and non‑technical).
• Ability to communicate effectively with mid and senior client stakeholders.
• Strong negotiation, interpersonal, and conflict‑handling skills.
• Ability to present confidently in senior management forums and respond to complex queries.
• Collaborative mindset and strong team‑player attitude.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.



For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022-2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.



The work we do translates into lasting memories and moments that shape our guests’ experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.



Our hourly rates commensurate with your experience and familiarity with the role.



Join our Telegram channel to stay updated on our latest part-time opportunities https://t.me/tlbgcareers!



Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
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Click on Apply or send your CV via Whatsapp to 80832942.


Should your application progress to the next stage, we will be in contact to arrange for an interview

Sale and Engineering Support Engineer

• Location: Nearest MRT Lentor Singapore 787542 [ Report to office but might need to travel to site]
• Working hours: Monday – Friday | 8.30am – 6.15pm
• Salary: $3,000 - $4,000

Job Descriptions:

• Technical Support: Serve as a primary technical point of contact for customers, providing expert guidance and troubleshooting. You'll also provide feedback to help with follow-up jobs.
• Pre-Sales Engineering: Work with the Sales Manager to understand customer requirements and provide technical information on our products. You will also assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.
• Project Execution: Coordinate with the Project Manager to assist in the procurement of parts and components. You will also convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.
• Team Leadership: Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.
• Client Relations: Build rapport with clients by showing you care about their concerns. You will be their key contact for technical advice and support.

Qualifications & Requirements:

• Diploma / Degree in Engineering (Mechanical, Electrical, or Controls).
• A proven track record in a technical support or sales engineering role is preferred
• Reports directly to the Sales Manager and Project Manager.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• ECDA L2 certification
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Responsibilities

·      Ensure clinic’s operational and procedural area readiness based on desired service standards.

·      Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.

·      Provide chaperone assistance to doctors/nurses and prepare consultation documents.

·      Attend to any requests,emails, and phone enquiries.

·      Assist clinic manager in administrative duties.

·      Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

·      Candidate must possess at least “O” Levels/Diploma.

·      Proficient in computer skills, handling multiple systems such as SAP will be an advantage.

·      Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.

·      Able to multitask and work in a fast-paced environment.

·      Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

·      Be comfortable with working in inpatient wards if required.

·      Monday to Friday- 8am to 5:30pm /8:30am to 6pm

·      Contract for 2 years

·      Salary up to $3000

JOB ID: GT/AH008

All Successful candidates can expect avery competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705
• Tel: 69509745
• EA Licence Number: 02C4944
• EA Registration Number: R1108448
• EA Personnel: Tan Lili Gesse

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 3.30pm)

- Salary: $12 per hour

- Location: Tampines (Walking distance from Tampines MRT)

- Able to commit for 1 to 3 months or long term.

Interested candidate, please send in your resume to recruit@dismanpower.com.sg and state "Temp Student Care - Tampines" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806