Total 46 job vacancies by Avatar Modern Techno Services Pte. Ltd.

Position Summary

We are seeking a highly skilled Network Security Engineer with Subject Matter Expert (SME)–level expertise in AlgoSec Security Management solutions. The ideal candidate will have expert-level hands-on experience with AlgoSec firewall automation and integration with multiple firewall platforms including Palo Alto, Check Point, Cisco FTD, and FortiGate. This role also requires strong hands-on expertise with enterprise firewalls and will be responsible for firewall rule migrations, automation, and Day 2 operations support in the Network Security domain.

Key Responsibilities

- Serve as SME for AlgoSec, including design, implementation, customization, and ongoing optimization.
- Perform end-to-end firewall rule automation and policy management using AlgoSec.
- Integrate AlgoSec with multiple firewall platforms such as Palo Alto, Check Point, Cisco FTD, and FortiGate.
- Lead and execute firewall rule migrations between different firewall vendors.
- Provide Day 2 operational support for network security infrastructure with a primary focus on firewalls.
- Troubleshoot complex firewall and policy-related issues across heterogeneous environments.
- Collaborate with network, cloud, and application teams to support secure connectivity requirements.
- Ensure compliance with security policies, audit requirements, and industry best practices.
- Create and maintain technical documentation, SOPs, and operational runbooks.

Required Technical Skills

- Expert-level hands-on experience with AlgoSec Firewall Analyzer, Fire Flow, and AppViz (or equivalent modules).
- Strong hands-on expertise with Palo Alto and/or Check Point firewalls (SMElevel preferred).
- Experience working with Cisco FTD and FortiGate firewalls.
- Proven experience in firewall policy design, optimization, and cleanup.
- Strong understanding of network security concepts including ACLs, NAT, VPNs, and routing.
- Experience with firewall rule migration projects across multiple vendors.
- Familiarity with automation, APIs, and integration with ITSM tools is a plus.

Preferred Qualifications

- Industry certifications such as PCNSE,PCCSE, CCNP Security, Fortinet NSE, or AlgoSec certification.
- Experience supporting large enterprise or service provider environments.
- Exposure to cloud security platforms and hybrid network environments.
- Strong analytical, troubleshooting, and problem-solving skills.

Soft Skills

- Strong communication and stakeholder management skills.
- Ability to work independently and lead technical initiatives.
- Detail-oriented with a strong focus on operational excellence and security compliance.

Position Summary

We are seeking a highly skilled Network Reliability Engineer (NRE) with strong hands-on experience across hybrid and cloud network environments, including on‑premises data centers and AWS/Azure cloud platforms. The role focuses on reliability, availability, scalability, automation, and observability of network and security platforms using NRE/SRE principles, CI/CD practices, and deep API-driven integrations. Also has performed Network domain automation using Ansible Automation Platform

Key Responsibilities

• Own end‑to‑end reliability and performance of hybrid and cloud-connected network services.

• Apply Network Reliability Engineering(NRE) principles to reduce operational toil and improve service resilience.

• Design, implement, and continuously improve highly available hybrid and cloud network architectures.

• Perform deep technical troubleshooting and root cause analysis for complex network and security incidents.

• Build automation and self‑healing workflows supporting Day‑1, Day‑2, and Day‑N operations.

• Integrate infrastructure changes into CI/CD pipelines with proper testing, validation, and rollback.

• Define, monitor, and improve SLIs, SLOs, and error budgets for network services.

• Partner with cloud, security, application, and platform teams to meet business KPIs and KRAs.

Ansible :

· Develop, maintain, and optimize Ansible playbooks, roles, and inventories to automate network device configuration, deployment, and operational activities across multi-vendor environments. 

· Automate routine network tasks such as configuration management, backups, compliance checks, firmware upgrades, and provisioning to reduce manual effort and improve reliability. 

· Translate network SOPs, runbooks, and BAU activities into reusable Ansible-based automation workflows(Infrastructure-as-Code) for scalable and consistent execution. 

· Implement event-driven and self-healing automation by integrating Ansible playbooks with monitoring systems, APIs, and ITSM tools to enable automated remediation and faster incident resolution. 

· Ensure network consistency and compliance by using Ansible to validate device state, detect configuration drift, and enforce standardized configurations across network infrastructure. 

Hybrid, Cloud & Data Center Networking

• Hands‑on experience supporting Cisco ACI fabrics integrated with hybrid connectivity models.

• Strong working knowledge of Cisco IOS‑XE and Cisco NX‑OS in enterprise and data center environments.

• Experience managing Cisco Wireless LAN Controllers (WLC).

• Practical experience with AWS networking including VPC design, routing, security groups, NACLs, Transit Gateway, VPN, and Direct Connect.

• Practical experience with Azure networking including VNets, UDRs, NSGs, VPN Gateway, ExpressRoute, and Azure Firewall.

• Understanding of hybrid connectivity patterns such as internet, MPLS, site‑to‑site VPN, client VPN, and secure cloud access.

Network Security & Proxy Platforms

• Hands‑on experience with enterprise firewalls: Check Point, Palo Alto, and Cisco Firepower (FTD).

• Experience using Algo Sec for firewall policy lifecycle management and automation across hybrid and cloud environments.

• Strong expertise with proxy and secure web gateway solutions including Bluecoat ProxySG (SGOS), BMC, and CAS.

• Cloud‑delivered security experience with Zscaler ZIA, ZPA, and ZTNA supporting hybrid and remote access models.

Application Delivery & Traffic Management

• Hands‑on experience with F5 VELOSchassis.

• Strong expertise in F5 LTM, GTM, and APM modules.

• Experience designing resilient application delivery for on‑prem and cloud workloads.

Monitoring, Observability & Telemetry

• Hands‑on experience with Datadog for monitoring hybrid and cloud network services.

• Experience with Cisco DNA Center (DNAC)for assurance and network automation.

• Experience with Forescout for network visibility, device profiling, and compliance.

• Strong experience building dashboards and alerts using Prometheus and Grafana.

Automation, CI/CD & Engineering Skills

• Strong experience with Ansible for network and security automation.

• Hands‑on experience integrating GitHub for version control, peer reviews, and change traceability.

• Experience building CI/CD pipelines for infrastructure and network changes.

• Experience using REST APIs, SDKs, CLI tools, and GUIs to integrate network, security, and cloud platforms.

• Experience developing tools, services, or dashboards using Python and Django.

• Ability to implement Infrastructure as Code (IaC) and automated validation workflows.

Skills & Competencies

• Strong reliability engineering mindset with focus on automation and scalability.

• Proven experience operating production hybrid and cloud network environments.

• Excellent troubleshooting and analytical abilities.

• Ability to translate business KRAs into measurable technical reliability objectives.

• Strong documentation, collaboration, and communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

• 7–12 years of experience across Network Engineering, Network Security, Cloud Networking, or NRE/SRE roles.

• Relevant certifications (CCNP/CCIE,AWS/Azure Networking, PCNSE, CCSA/CCSE, F5) are a plus.

Work Environment

This role includes on‑call rotations, participation in major incident response, CI/CD-driven change management, and collaboration with global teams supporting enterprise hybrid and cloud network platforms.

Job Description & Requirements

Key Responsibilities:

· Manage and administer Oracle databases (versions 12c, 19c, and newer) in production and development environments.

· Perform advanced database performance tuning, query optimization, and index management.

· Design and implement high availability (HA), disaster recovery (DR), and backup strategies (RMAN, Data Guard).

· Automate routine database tasks using PL/SQL, Shell scripting, or Ansible.

· Apply patches, perform upgrades/migrations (on-prem and cloud), and manage version control.

· Implement and enforce database security, roles, and user access controls.

· Monitor database health and proactively identify and resolve potential issues.

· Provide L3 support for escalated incidents and lead root cause analysis.

· Collaborate with development, infrastructure, and DevOps teams to support application and system integration.

· Participate in on-call rotation and support weekend deployments when necessary.

· Document architecture, configurations, and procedures for audit and knowledge transfer.

Requirements

· Bachelor's degree in Computer Science, Information Technology, or related field.

· 6 years of hands-on Oracle DBA experience with at least 3 years in a senior/L3 role.

· Expertise in Oracle, ASM, RMAN, Data Guard, and GoldenGate.

· Strong knowledge of Oracle internals, performance diagnostics (AWR, ASH, TKPROF), and troubleshooting tools.

· Experience with cloud platforms (OCI, AWS RDS for Oracle, or Azure Database for Oracle).

· Familiarity with ITIL processes and incident/change/problem management.

· Scripting experience (Shell, Python, or similar) for automation and monitoring.

· Excellent communication skills and the ability to work in a high-pressure environment.

· Willing to Learn SAP HANA

Job Description & Requirements

Job Responsibilities:

• Address and resolve database incidents promptly to minimize downtime.

• Monitor events, handle alerts, and manage database outages to restore services quickly.

• Process service requests for database changes and enhancements.

• Perform root cause analysis to prevent recurring database issues.

• Support the implementation of standard and custom database builds.

• Provide operational support for HANA and MS-SQL databases.

• Ensure adherence to backup and recovery processes.

• Optimize database performance and manage alert monitoring.

• Decommission systems/servers following proper protocols as needed.

Job Requirements:

• Bachelor’s degree or equivalent in Computer Science or related field

• Strong experience with HANA and MS-SQL databases.

• 2 - 5 years of experience in database administration, with a focus on HANA and MS-SQL..

• Bachelor's Degree / Diploma in Computer Engineering or any related field.

• Proficiency in RDBMS management and administration.

• Knowledge of backup, recovery, and decommissioning processes.

• Experience in incident management and database performance optimization in a 24x7 environment.

• Experience managing database outages and coordinating effective recovery.

• Familiarity with alert monitoring and performance optimization.

• Strong problem-solving and troubleshooting abilities.

• Ability to work under pressure in a 24x7 support environment.

• Effective communication skills for incident and service request management.

• Prior experience in 24x7 operational support.

• Willing to Learn SAP HANA

Job Description & Requirements

Position Summary

We are seeking a highly skilled Network Security Engineer with Subject Matter Expert (SME)–level expertise in AlgoSec Security Management solutions. The ideal candidate will have expert-level hands-on experience with AlgoSec firewall automation and integration with multiple firewall platforms including Palo Alto, Check Point, Cisco FTD, and FortiGate. This role also requires strong hands-on expertise with enterprise firewalls and will be responsible for firewall rule migrations, automation, and Day 2 operations support in the Network Security domain.

Key Responsibilities

- Serve as SME for AlgoSec, including design, implementation, customization, and ongoing optimization.
- Perform end-to-end firewall rule automation and policy management using AlgoSec.
- Integrate AlgoSec with multiple firewall platforms such as Palo Alto, Check Point, Cisco FTD, and FortiGate.
- Lead and execute firewall rule migrations between different firewall vendors.
- Provide Day 2 operational support for network security infrastructure with a primary focus on firewalls.
- Troubleshoot complex firewall and policy-related issues across heterogeneous environments.
- Collaborate with network, cloud, and application teams to support secure connectivity requirements.
- Ensure compliance with security policies, audit requirements, and industry best practices.
- Create and maintain technical documentation, SOPs, and operational runbooks.

Required Technical Skills

- Expert-level hands-on experience with AlgoSec Firewall Analyzer, Fire Flow, and AppViz (or equivalent modules).
- Strong hands-on expertise with Palo Alto and/or Check Point firewalls (SMElevel preferred).
- Experience working with Cisco FTD and FortiGate firewalls.
- Proven experience in firewall policy design, optimization, and cleanup.
- Strong understanding of network security concepts including ACLs, NAT, VPNs, and routing.
- Experience with firewall rule migration projects across multiple vendors.
- Familiarity with automation, APIs, and integration with ITSM tools is a plus.

Preferred Qualifications

- Industry certifications such as PCNSE,PCCSE, CCNP Security, Fortinet NSE, or AlgoSec certification.
- Experience supporting large enterprise or service provider environments.
- Exposure to cloud security platforms and hybrid network environments.
- Strong analytical, troubleshooting, and problem-solving skills.

Soft Skills

- Strong communication and stakeholder management skills.
- Ability to work independently and lead technical initiatives.
- Detail-oriented with a strong focus on operational excellence and security compliance.

Job Description & Requirements

Position Summary

We are seeking a highly skilled Network Reliability Engineer (NRE) with strong hands-on experience across hybrid and cloud network environments, including on‑premises data centers and AWS/Azure cloud platforms. The role focuses on reliability, availability, scalability, automation, and observability of network and security platforms using NRE/SRE principles, CI/CD practices, and deep API-driven integrations. Also has performed Network domain automation using Ansible Automation Platform

Key Responsibilities

• Own end‑to‑end reliability and performance of hybrid and cloud-connected network services.

• Apply Network Reliability Engineering(NRE) principles to reduce operational toil and improve service resilience.

• Design, implement, and continuously improve highly available hybrid and cloud network architectures.

• Perform deep technical troubleshooting and root cause analysis for complex network and security incidents.

• Build automation and self‑healing workflows supporting Day‑1, Day‑2, and Day‑N operations.

• Integrate infrastructure changes into CI/CD pipelines with proper testing, validation, and rollback.

• Define, monitor, and improve SLIs, SLOs, and error budgets for network services.

• Partner with cloud, security, application, and platform teams to meet business KPIs and KRAs.

Ansible :

· Develop, maintain, and optimize Ansible playbooks, roles, and inventories to automate network device configuration, deployment, and operational activities across multi-vendor environments. 

· Automate routine network tasks such as configuration management, backups, compliance checks, firmware upgrades, and provisioning to reduce manual effort and improve reliability. 

· Translate network SOPs, runbooks, and BAU activities into reusable Ansible-based automation workflows(Infrastructure-as-Code) for scalable and consistent execution. 

· Implement event-driven and self-healing automation by integrating Ansible playbooks with monitoring systems, APIs, and ITSM tools to enable automated remediation and faster incident resolution. 

· Ensure network consistency and compliance by using Ansible to validate device state, detect configuration drift, and enforce standardized configurations across network infrastructure. 

Hybrid, Cloud & Data Center Networking

• Hands‑on experience supporting Cisco ACI fabrics integrated with hybrid connectivity models.

• Strong working knowledge of Cisco IOS‑XE and Cisco NX‑OS in enterprise and data center environments.

• Experience managing Cisco Wireless LAN Controllers (WLC).

• Practical experience with AWS networking including VPC design, routing, security groups, NACLs, Transit Gateway, VPN, and Direct Connect.

• Practical experience with Azure networking including VNets, UDRs, NSGs, VPN Gateway, ExpressRoute, and Azure Firewall.

• Understanding of hybrid connectivity patterns such as internet, MPLS, site‑to‑site VPN, client VPN, and secure cloud access.

Network Security & Proxy Platforms

• Hands‑on experience with enterprise firewalls: Check Point, Palo Alto, and Cisco Firepower (FTD).

• Experience using Algo Sec for firewall policy lifecycle management and automation across hybrid and cloud environments.

• Strong expertise with proxy and secure web gateway solutions including Bluecoat ProxySG (SGOS), BMC, and CAS.

• Cloud‑delivered security experience with Zscaler ZIA, ZPA, and ZTNA supporting hybrid and remote access models.

Application Delivery & Traffic Management

• Hands‑on experience with F5 VELOSchassis.

• Strong expertise in F5 LTM, GTM, and APM modules.

• Experience designing resilient application delivery for on‑prem and cloud workloads.

Monitoring, Observability & Telemetry

• Hands‑on experience with Datadog for monitoring hybrid and cloud network services.

• Experience with Cisco DNA Center (DNAC)for assurance and network automation.

• Experience with Forescout for network visibility, device profiling, and compliance.

• Strong experience building dashboards and alerts using Prometheus and Grafana.

Automation, CI/CD & Engineering Skills

• Strong experience with Ansible for network and security automation.

• Hands‑on experience integrating GitHub for version control, peer reviews, and change traceability.

• Experience building CI/CD pipelines for infrastructure and network changes.

• Experience using REST APIs, SDKs, CLI tools, and GUIs to integrate network, security, and cloud platforms.

• Experience developing tools, services, or dashboards using Python and Django.

• Ability to implement Infrastructure as Code (IaC) and automated validation workflows.

Skills & Competencies

• Strong reliability engineering mindset with focus on automation and scalability.

• Proven experience operating production hybrid and cloud network environments.

• Excellent troubleshooting and analytical abilities.

• Ability to translate business KRAs into measurable technical reliability objectives.

• Strong documentation, collaboration, and communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

• 7–12 years of experience across Network Engineering, Network Security, Cloud Networking, or NRE/SRE roles.

• Relevant certifications (CCNP/CCIE,AWS/Azure Networking, PCNSE, CCSA/CCSE, F5) are a plus.

Work Environment

This role includes on‑call rotations, participation in major incident response, CI/CD-driven change management, and collaboration with global teams supporting enterprise hybrid and cloud network platforms.

Job Description & Requirements

Key Responsibilities:

· Manage and administer Oracle databases (versions 12c, 19c, and newer) in production and development environments.

· Perform advanced database performance tuning, query optimization, and index management.

· Design and implement high availability (HA), disaster recovery (DR), and backup strategies (RMAN, Data Guard).

· Automate routine database tasks using PL/SQL, Shell scripting, or Ansible.

· Apply patches, perform upgrades/migrations (on-prem and cloud), and manage version control.

· Implement and enforce database security, roles, and user access controls.

· Monitor database health and proactively identify and resolve potential issues.

· Provide L3 support for escalated incidents and lead root cause analysis.

· Collaborate with development, infrastructure, and DevOps teams to support application and system integration.

· Participate in on-call rotation and support weekend deployments when necessary.

· Document architecture, configurations, and procedures for audit and knowledge transfer.

Requirements

· Bachelor's degree in Computer Science, Information Technology, or related field.

· 6 years of hands-on Oracle DBA experience with at least 3 years in a senior/L3 role.

· Expertise in Oracle, ASM, RMAN, Data Guard, and GoldenGate.

· Strong knowledge of Oracle internals, performance diagnostics (AWR, ASH, TKPROF), and troubleshooting tools.

· Experience with cloud platforms (OCI, AWS RDS for Oracle, or Azure Database for Oracle).

· Familiarity with ITIL processes and incident/change/problem management.

· Scripting experience (Shell, Python, or similar) for automation and monitoring.

· Excellent communication skills and the ability to work in a high-pressure environment.

· Willing to Learn SAP HANA

Job Description & Requirements

Job Responsibilities:

• Address and resolve database incidents promptly to minimize downtime.

• Monitor events, handle alerts, and manage database outages to restore services quickly.

• Process service requests for database changes and enhancements.

• Perform root cause analysis to prevent recurring database issues.

• Support the implementation of standard and custom database builds.

• Provide operational support for HANA and MS-SQL databases.

• Ensure adherence to backup and recovery processes.

• Optimize database performance and manage alert monitoring.

• Decommission systems/servers following proper protocols as needed.

Job Requirements:

• Bachelor’s degree or equivalent in Computer Science or related field

• Strong experience with HANA and MS-SQL databases.

• 2 - 5 years of experience in database administration, with a focus on HANA, MS-SQL and Oracle

• Bachelor's Degree / Diploma in Computer Engineering or any related field.

• Proficiency in RDBMS management and administration.

• Knowledge of backup, recovery, and decommissioning processes.

• Experience in incident management and database performance optimization in a 24x7 environment.

• Experience managing database outages and coordinating effective recovery.

• Familiarity with alert monitoring and performance optimization.

• Strong problem-solving and troubleshooting abilities.

• Ability to work under pressure in a 24x7 support environment.

• Effective communication skills for incident and service request management.

• Prior experience in 24x7 operational support.

• Willing to Learn SAP HANA

Job Description & Requirements

Role Overview

ASMis seeking a Technical Kinaxis RapidResponse Consultant to support andenhance our enterprise supply‑chain planning platform. This role focuses on technicalconfiguration, data modeling, performance optimization, and integrationswithin Kinaxis RapidResponse, supporting ASM’s high‑complexity, high‑precisionmanufacturing environment.

Youwill work closely with Global IT, Supply Chain Planning, Manufacturing, andEngineering teams to deliver robust, scalable, and performant planningsolutions.

Key Responsibilities

Kinaxis Technical Configuration & Modeling

• Design, configure, and maintain Kinaxis RapidResponse data models, including:

o Items, Locations, BOMs, Resources, Calendars

• Develop and optimize measures, expressions, and planning logic

• Design and configure:

o Exception logic & alerts

o Scenario planning and comparisons

o Time phased planning views

• Ensure model performance, scalability, and maintainability

Integration & Data Management

• Support and enhance integrations between Kinaxis and upstream/downstream systems, including:

o SAP S4HANA

o Manufacturing and master data systems

• Work with IT integration teams on:

o Data mappings and transformations

o Full vs delta data loads

o Data refresh cycles and latency management

• Perform data validation, reconciliation, and root cause analysis of data issues

Workspace & Visualization Design

• Design and configure technical workspaces, dashboards, and tables for:

o Supply planners

o Capacity planners

o Management and executive users

• Ensure workspaces are:

o Performance optimized

o Exception driven

o Easy to troubleshoot and explain

Testing, Deployment & Support

• Support:

o Unit testing

o System Integration Testing (SIT)

o User Acceptance Testing (UAT)

• Troubleshoot complex planning, data, and performance issues

• Support cutover, go live, and hypercare activities

• Provide ongoing system support and continuous improvement

________________________________________

Required Skills & Experience

Supply Chain Knowledge (Required)

• Solid understanding of:

o Supply planning

o Capacity & constraint based planning

o Inventory planning

• Ability to translate business planning logic into technical Kinaxis configuration

Demand Planning & Forecasting (Technical Focus)

• Configure and maintain demand data models in Kinaxis RapidResponse, including:

o Independent vs dependent demand

o Forecast vs actual demand measures

o Customer, product, and location hierarchies

• Design and maintain forecast measures, including:

o Statistical forecast inputs

o Adjusted / consensus forecast

o Forecast versioning and scenario comparisons

• Implement forecast consumption logic, aligning forecast with orders across time buckets

• Configure time phase logic (historical, near term, mid term, long term forecasting horizons)

• Build and optimize forecast accuracy and bias measures (e.g., MAPE style logic, variances)

• Design demand related exception logic, such as:

o Forecast variance thresholds

o Demand spikes and drops

o Late or missing demand signals

• Support what if simulation for demand changes and assess downstream supply and capacity impacts

Supply Planning & Constraints (Technical Focus)

• Configure supply planning measures supporting:

o Planned supply

o On hand and in transit inventory

o Supply response to demand changes

• Implement and optimize constraint based logic for:

o Capacity

o Material availability

o Lead time feasibility

• Design logic for:

o Supply prioritization and allocation

o Pegging demand to supply

o Shortage identification and root cause analysis

• Configure time phased supply views supporting planner decision making

• Design and tune supply exceptions, such as:

o Uncovered demand

o Late supply

o Capacity overloads

• Support supply what if scenarios (alternate sourcing, expediting, inventory burn down)

Performance & Calculation Optimization for Demand/Supply (Technical Focus)

• Optimize calculation dependencies between demand, supply, and inventory measures

• Identify and resolve:

o Circular dependencies

o Overly granular calculations affecting performance

• Tune expressions for:

o Large time horizons

o High volume item/location combinations

• Ensure demand and supply logic scales across:

o Multi site

o Multi product

o Global planning models

IT & System Integration

• Experience working with SAP data (PP, MM, APO, or IBP preferred)

• Understanding of:

o ERP master data structures

o Planning vs execution data

o Data governance and quality controls

• Ability to work effectively with IT integration and infrastructure teams

Preferred / Nice to Have

• Experience in semiconductor or high tech manufacturing

• Kinaxis RapidResponse Certification

• SAP APO / IBP / PP background

• Experience supporting global or multi site planning models

• Exposure to other planning tools (APO, IBP, O9, Blue Yonder)

Soft Skills & Competencies

• Strong analytical and structured problem solving skills

• Ability to explain complex technical logic to business users

• Detail oriented, with high standards for data accuracy

• Comfortable working in a global, matrixed organization

• Proactive ownership and continuous improvement mindset

ROLESUMMARY

The HPC Solution Architect is responsible for designing scalable, secure, and high‑performance computing(HPC) architectures to support advanced research, analytics, and compute‑intensive workloads. The role focuses on end‑to‑end HPC solution design across on‑premises and hybrid environments in mission‑critical and regulated settings.

KEYRESPONSIBILITIES

· Design end‑to‑end HPC architectures covering compute, storage, high‑speed inter connects, and schedulers.

· Define HPC standards, reference architectures, and design patterns.

· Evaluate and recommend HPC technologies, platforms, and accelerators (CPU/GPU).

· Ensure integration with enterprise identity, security, monitoring, and network services.

· Support capacity planning, performance benchmarking, and roadmap definition.

· Collaborate with infrastructure, application, security, and research stakeholders.

· Review and approve technical designs and implementation approaches.

· Support transition fromproject delivery to steady‑stateoperations.

TECHNICALSKILLS & TOOLS

· HPC Architectures: CPU/GPUclusters, InfiniBand, parallel filesystems

· Schedulers: Slurm, PBS Pro

· Storage: Lustre, GPFS

· Operating Systems: Linux(RHEL, Rocky Linux)

· Cloud HPC: AWS Parallel Cluster, Azure HPC

· Containers: Singularity, Docker

· Design Tools: Visio, Draw.io

SECURITY& COMPLIANCE

· Design secure‑by‑design HPCarchitectures.

· Ensure compliance with ISO27001, institutional security policies, and data protection standards.

· Support architecture governance and audit reviews.

QUALIFICATIONS& EXPERIENCE

· Degree in Computer Science, Engineering, or related field.

· 8–15 years of experience in HPC, large‑scale compute, or research computing environments.

· Strong stakeholder communication and solution design skills.

PREFERRED(GOOD TO HAVE)

· HPC or Cloud Architecture certifications.

· Experience in academic or research HPC environments.

· Exposure to hybrid or cloud‑bursting HPC models.

ROLESUMMARY

The Helpdesk Support Engineer is responsible for providing first and second-level technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on maintaining high service availability, user satisfaction, and adherence to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Provide L1/L2 support for end-user issues related to hardware, software, and network systems.

· Log, track, and manage incidents and service requests through ITSM tools.

· Diagnose and resolve issues related to desktops, laptops, mobile devices, and peripherals.

· Support enterprise applications, email systems, collaboration tools, and user access issues.

· Escalate complex incidents to relevant teams and ensure timely closure.

· Perform user account management (creation, modification, access control, password resets).

· Install, configure, and maintain end-user systems and standard software.

· Support remote users using remote access and troubleshooting tools.

· Maintain SLA compliance and provide regular status updates to stakeholders.

· Document incidents, resolutions, and standard operating procedures (SOPs).

· Assist in system upgrades,patching, and rollout activities.

· Ensure adherence to IT security policies and endpoint compliance standards.

TECHNICALSKILLS & TOOLS

· Operating Systems: Windows, macOS (basic), Linux (basic)

· ITSM Tools: ServiceNow, Remedy, Jira Service Management

· End-User Support: MS Office, Microsoft 365, Outlook, Teams

· Identity & Access: Active Directory, Azure AD

· Networking (Basics): DNS,DHCP, VPN, LAN/Wi-Fi troubleshooting

· Remote Support Tools: AnyDesk, TeamViewer, Remote Desktop

· Hardware: Desktops, laptops, printers, mobile devices

SECURITY& COMPLIANCE

· Follow access control, password, and endpoint security policies.

· Ensure compliance with organizational security standards (e.g., ISO 27001).

· Identify and report security incidents or suspicious activities.

· Support endpoint patching and antivirus compliance.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT helpdesk or end-user support.

·  Experience working in SLA-driven environments preferred.

·  Strong communication, troubleshooting, and customer service skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in government or regulated environments.

· Knowledge of endpoint management tools (Intune, SCCM).

· Exposure to basic scripting or automation.

ROLESUMMARY

The IT Infrastructure Engineer is responsible for designing, implementing, and maintaining enterprise IT infrastructure, ensuring high availability, performance, and security across on-premises and cloud environments. The role focuses on infrastructure operations, system reliability, and compliance within mission-critical and regulated environments.

KEYRESPONSIBILITIES

· Design, deploy, and maintain IT infrastructure including servers, storage, networks, and virtualization platforms.

· Manage and monitor infrastructure performance, availability, and capacity.

· Administer operating systems, servers, and enterprise systems across environments.

· Implement and support cloud and hybrid infrastructure solutions.

· Configure and maintain network components including LAN/WAN, VPNs, firewalls, and load balancers.

· Ensure high availability(HA), backup, and disaster recovery (DR) mechanisms are in place and tested.

· Perform system patching, upgrades, and lifecycle management.

· Troubleshoot infrastructure issues and provide L2/L3 support.

· Automate infrastructure provisioning and management using scripting and IaC tools.

· Collaborate with security, DevOps, and application teams for system integration.

· Maintain infrastructure documentation, diagrams, and standard procedures.

· Ensure adherence to SLAs, operational processes, and governance standards.

TECHNICALSKILLS & TOOLS

· Infrastructure: Servers, storage (SAN/NAS), virtualization (VMware, Hyper-V)

· Operating Systems: Windows Server, Linux/Unix

· Cloud: AWS, Azure, Google Cloud (IaaS/PaaS)

· Networking: TCP/IP, DNS,DHCP, VPN, firewalls, load balancers

·  Automation & DevOps: Terraform, Ansible, PowerShell, Bash

· Monitoring: Nagios, Zabbix, Prometheus, Grafana

· Containers (Basic): Docker, Kubernetes

SECURITY& COMPLIANCE

· Implement infrastructure security controls (hardening, patching, access control).

· Ensure compliance with ISO27001, NIST/CIS, and organizational policies.

· Monitor systems for vulnerabilities and support remediation activities.

· Participate in audits and ensure secure infrastructure operations.

QUALIFICATIONS& EXPERIENCE

· Degree/Diploma in Computer Science, IT, or related field.

· 4–8 years of experience in IT infrastructure or system engineering.

· Experience in enterprise or regulated environments preferred.

· Strong troubleshooting, analytical, and communication skills.

PREFERRED(GOOD TO HAVE)

· Certifications such as VMware (VCP), Microsoft, AWS, or Azure.

· Experience with hybrid cloud and infrastructure modernization.

· Exposure to Zero Trust architecture and network security practices.

· Experience in automation-driven infrastructure environments.

ROLESUMMARY

The Operations Support Engineer is responsible for ensuring the smooth day-to-day operation of IT systems and applications by monitoring, troubleshooting, and resolving incidents. The role focuses on maintaining system stability, availability, and performance while adhering to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Monitor applications, systems, and infrastructure to ensure availability and performance.

· Provide L2 support for incidents, service requests, and operational issues.

· Troubleshoot and resolve application, system, and integration-related issues.

· Perform incident management, root cause analysis (RCA), and problem resolution.

· Ensure timely escalation and coordination with relevant teams for critical issues.

· Execute routine operational tasks such as job scheduling, batch monitoring, and health checks.

· Support deployment activities, releases, and environment validations.

· Maintain system logs, reports, and operational dashboards.

· Ensure adherence to SLAs, incident response timelines, and change management processes.

· Automate repetitive operational tasks using scripts and tools.

· Maintain documentation including SOPs, runbooks, and troubleshooting guides.

· Collaborate with DevOps, infrastructure, and application teams for continuous improvement.

TECHNICALSKILLS & TOOLS

· Systems & Applications: Basic understanding of application architectures and APIs

· Operating Systems: Linux/Unix, Windows

· Monitoring & Scheduling: Control-M, Autosys, Cron, Prometheus, Grafana

· ITSM Tools: ServiceNow, Remedy, Jira

· Scripting: Python, Bash, PowerShell (basic automation)

· Databases (Basic): SQL, query execution, log analysis

· Cloud (Basic): AWS/Azure environments (monitoring & operations)

SECURITY& COMPLIANCE

· Follow operational security procedures and access controls.

· Ensure compliance with organizational standards (ISO 27001, internal policies).

· Support incident logging, audit requirements, and reporting.

· Identify and escalate potential security or operational risks.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT operations or application support.

·  Experience in SLA-driven or24x7 support environments preferred.

·  Strong analytical, troubleshooting, and communication skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in production support for enterprise applications.

· Exposure to DevOps environments and release management.

· Experience in regulated or government environments.  

ROLESUMMARY

The Solution Architect is responsible for designing end-to-end technology solutions that align with business requirements, enterprise architecture, and regulatory standards. The role focuses on defining scalable, secure, and cost-effective architectures across applications, infrastructure, and cloud environments in mission-critical and regulated settings.

KEYRESPONSIBILITIES

· Design and define end-to-end solution architectures across applications, infrastructure, and integrations.

· Translate business requirements into scalable, secure, and high-performing technical solutions.

· Define architecture standards, design principles, and best practices.

· Evaluate and recommend technologies, platforms, and tools aligned with enterprise strategy.

· Ensure solutions meet non-functional requirements (performance, scalability, security, availability).

· Collaborate with project managers, developers, infrastructure, and security teams for solution delivery.

· Review and approve technical designs, code, and implementation approaches.

· Define integration patterns(APIs, middleware, microservices) and data flows.

· Ensure alignment with cloud and hybrid architecture strategies.

· Identify risks, dependencies, and constraints; provide mitigation strategies.

· Support solution implementation, testing, and transition to operations.

· Maintain architecture documentation, diagrams, and governance artifacts.

TECHNICALSKILLS & TOOLS

· Architecture: Enterprise architecture, solution design, microservices, APIs

· Cloud: AWS, Azure, GoogleCloud (IaaS, PaaS, SaaS)

· Applications &Integration: REST APIs, middleware, messaging (Kafka, MQ)

· Infrastructure: Servers, networking, virtualization, containers (Docker, Kubernetes)

· DevOps: CI/CD, Jenkins, Git, Terraform (basic understanding)

· Databases: RDBMS & NoSQL(high-level design understanding)

· Modeling Tools: ArchiMate, UML, Visio, Draw.io

SECURITY& COMPLIANCE

· Ensure secure-by-designarchitecture (encryption, IAM, network security).

· Align solutions with ISO27001, NIST/CIS, and regulatory requirements.

· Incorporate risk management, data protection, and compliance controls.

· Support architecture governance and audit requirements.

QUALIFICATIONS& EXPERIENCE

· Degree in Computer Science, IT, Engineering, or related field.

· 8–15 years of experience inIT, with significant experience in solution architecture.

· Proven experience designing enterprise-scale and cloud-based solutions.

· Strong stakeholder management, communication, and problem-solving skills.

PREFERRED(GOOD TO HAVE)

· Certifications such as TOGAF, AWS/Azure Architect, or equivalent.

· Experience in government or regulated environments.

· Exposure to digital transformation and large-scale system integration programs.

· Knowledge of Zero Trust architecture and modern security frameworks.

ROLESUMMARY

The Database Administrator (DBA) is responsible for managing, securing, and optimizing enterprise database systems to ensure high availability, performance, and data integrity across on-premises and cloud environments. The role focuses on database operations, automation, and compliance within mission-critical and regulated environments.

KEYRESPONSIBILITIES

· Install, configure, and maintain relational and NoSQL databases across environments.

· Design database structures, indexing, and storage for optimal performance.

· Monitor and tune database performance, queries, and workloads.

· Implement backup, restore, high availability (HA), and disaster recovery (DR) solutions.

· Ensure uptime, reliability, and adherence to SLAs (RTO/RPO).

· Manage database security including access control, encryption, and auditing.

· Perform patching, upgrades, and vulnerability remediation.

· Troubleshoot database issues and support incident management (L2/L3).

· Automate database operations using scripting and DevOps practices.

· Support CI/CD pipelines and version-controlled database deployments.

· Collaborate with cross-functional teams and maintain documentation.

TECHNICALSKILLS & TOOLS

· Databases: Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, Redis

· Languages: SQL,PL/SQL/T-SQL, Python, Bash/PowerShell

· Cloud: AWS (RDS/Aurora),Azure SQL, Google Cloud SQL

· DevOps & Automation: Jenkins, GitLab CI/CD, Terraform, Ansible

· Monitoring: Prometheus, Grafana, OEM, Datadog

· Platforms: Linux/Unix, Windows, Docker/Kubernetes (basic)

SECURITY& COMPLIANCE

· Implement RBAC, encryption, and database auditing.

· Perform vulnerability assessments, patching, and hardening.

· Ensure compliance with ISO27001, NIST/CIS, and PDPA requirements.

· Support audits and governance in regulated environments.

QUALIFICATIONS& EXPERIENCE

· Degree/Diploma in Computer Science, IT, or related field.

· 3–8 years of experience in database administration.

· Experience in high-availability or regulated environments preferred.

· Strong troubleshooting and stakeholder communication skills.

PREFERRED(GOOD TO HAVE)

· Database certifications(Oracle, Microsoft, AWS, Azure).

· Experience with cloud migration or hybrid environments.

· Exposure to data ware housing or analytics platforms.

· Experience in DevOps-enabled database environments.