Total 66 Customer Service job vacancies in Eagle Farm

About the Job:

The Social Worker in the foster care team supports children who are placed in alternative out-of-home arrangements (foster care, kinship care or nanny care).

We are looking for 2 social workers focusing on different areas: (1) foster care and nanny care, (2) kinship care and supervised contact between the child with natural family. Applicants are welcome to specify the areas that they would like to apply for, or indicate if they are open to either area.

The role involves providing comprehensive case management,delivering trauma-informed interventions, and engaging in systemic work with caregivers and relevant stakeholders to ensure that children’s safety,well-being, and care needs are met. This position is suited to a committed and passionate individual who is motivated to make a meaningful difference in the lives of children and their families.

Job Scope:

• Handle casework and counselling/ intervention
• Conduct regular home visits and sessions to ensure that the placement is able to safeguard and promote the child’s safety, stability and well-being
• Supervise access to ensure a safe contact between the child and the natural family

• Strengthen bonds between parents/caregivers and children, and coach parents/caregivers to apply positive child management and parenting strategies during supervised access
• Assess the suitability of new foster parents/caregivers
• Work collaboratively with relevant stakeholders and external agencies to coordinate resources and services, meet clients’ needs, and monitor progress of the case plan

• Plan and conduct group work or programmes for the children/ caregivers/ families
• Provide support to the team in planning and execution of outreach events aimed at recruiting new foster parents and volunteers

Requirements:

• Experience in working with families, managing parenting issues and handling complex child welfare cases
• Trauma-informed and knowledge of attachment issues will be an advantage
• Good report writing skills
• Good communication and interpersonal skills
• Proficiency in vernacular languages is preferred as you will be meeting clients from different races
• Able to plan your tasks independently and open to learning
• Responsible, resilient, flexible, self-motivated, and a team player
• Able to work on weekends and evenings, when required (Time-off will be given)

Qualifications:

• Degree or graduate diploma in social work or equivalent
• At least 2 years of work experience with family and children, or at least 4 years of work experience in the social service sector.

Other Information:

• Location of workplace: Bukit Batok (10 minutes' walk away from the MRT station)
• Attractive annual remuneration comprising fixed and variable bonuses
• Hybrid working arrangement

Job Responsibilities

• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Supervise and guide the primary children with their homework
• Plan and deliver activities, lesson and programmes, such as character development programmes in a creative and interesting manner to encourage students’ participation
• Organise enrichment workshops that can help promote the overall development of the children
• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.
• Engage children in outdoor play that serves to build psychomotor skills
• Daily administration - attendance, collection of forms, health and safety, etc.
• Ensure the safety and wellbeing of the students.
• Liaise with parents and guardians regarding children’s learning progress and behaviour in class

Other Requirements

• Possess a Polytechnic Diploma in relevant discipline or WSQ Student Care certification
• At least 2 years of experience in teaching children, preferably at primary level
• Prior work experience with children with special needs is an added advantage
• A team player with good communication and classroom management skills
• Patient and passionate about teaching children with special needs
• Good understanding in primary school curriculum

Key Responsibilities

Clinical Assessment & Care Planning
• Conduct comprehensive admission and periodic assessments using standardized tools (e.g., Modified FRAT, FAST).
• Develop, implement, and update individualized care plans via the Elder &Community Care suite.
• Perform critical reassessments following hospitalizations, falls, or significant absences.

Medication & Clinical Management
• Oversee medication management, including preparation, packing, and administration.
• Ensure strict adherence to the IDDSI framework for residents with swallowing difficulties (dysphagia).
• Respond promptly to medical emergencies and maintain rigorous infection control standards.

Leadership & Supervision
• Supervise and train care staff in delegated nursing procedures, enteral feeding, and medication support.
• Liaise with the Centre Lead regarding nursing equipment and day-care operations.
• Lead quality improvement initiatives to enhance resident safety and well-being.

Coordination & Communication
• Collaborate with a multidisciplinary team to ensure seamless care coordination.
• Maintain effective clinical communication with families regarding client conditions and care goals.
• Facilitate internal and external referrals to support holistic resident needs. 

PLEASE NOTE THAT THIS POSITION REQUIRES WORK ON A SATURDAY (4 Weekdays+1 Saturday)

Roles & Responsibilities:

• Assist in preparing and executing educational programs that cater to children’s developmental needs
• Develop and prepare age-appropriate teaching aids to enhance children’s learning experiences
• Observe, evaluate, and maintain accurate records of children’s development and progress.
• Ensure the proper upkeep of teaching materials, classroom arrangements, and the learning environment
• Apply positive discipline techniques to manage children’s behaviour and promote a healthy learning atmosphere
• Build and maintain supportive relationships with both children and parents, fostering effective communication and collaboration

Requirements:

• Preferably with experience working with Children with special needs
• Minimum GCE “O” Level qualification or higher
• Strong interpersonal skills, with a high level of responsibility and punctuality
• Approachable, proactive, and consistent in interactions with children, parents, and colleagues
• Proficient in basic computer skills, especially MS Excel

Job Responsibilities

• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Supervise and guide the primary children with their homework
• Plan and deliver activities, lesson and programmes, such as character development programmes in a creative and interesting manner to encourage students’ participation
• Organise enrichment workshops that can help promote the overall development of the children
• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.
• Engage children in outdoor play that serves to build psychomotor skills
• Daily administration - attendance, collection of forms, health and safety, etc.
• Ensure the safety and wellbeing of the students.
• Liaise with parents and guardians regarding children’s learning progress and behaviour in class

Other Requirements

• Possess a Polytechnic Diploma in relevant discipline or WSQ Student Care certification
• At least 2 years of experience in teaching children, preferably at primary level
• Prior work experience with children with special needs is an added advantage
• A team player with good communication and classroom management skills
• Patient and passionate about teaching children with special needs
• Good understanding in primary school curriculum

We have a nurturing and supportive working environment, looking out for a passionate individual who enjoys working with primary school children.

Suitable for SAHMs or Education Freelancers looking for 5-6 hours job daily.

- Patient and good communication
- Ability to handle children with different personalities (7-12 years)
- Basic teaching ability
- Good organisation and responsible
- Able to supervise and ensure safety of children
- A good team player

Job Purpose
The incumbent is a highly experienced mental health professional who is able to lead a therapeutic team of counsellors, therapists, associates and specialists to provide early identification and intervention services in the areas of psychological assessment, counselling, and support services to vulnerable children/youth and their families.

Job Responsibilities

Functional Responsibilities

• To provide supervision, mentoring and training to clinicians like counsellors, therapists, associates, interns and youth workers.
• To oversee psychological assessments, therapy and counselling services and contributing to programme development
• To coordinate case review of clinicians like counsellors, therapists, associates and specialists.
• To develop individualised treatment plans and provide evidence-based therapies like individual, group, or family therapy.
• To manage complex cases with significant mental health challenges.
• To provide crisis intervention and case management.
• To provide consultations with stakeholders, while remaining involved in the care of the client, revising the treatment protocol as and when needed.
• To conduct talks/workshops on selected mental health topics for the community (e.g. schools, parents, families, peer supporters, volunteers, other social service agencies).
• To carry out work in a professional manner, including protecting the confidentiality of the sessions, and the clients.
• To uphold the ethical practices and legal guidelines relating to client care.
• To maintain detailed clinical records and reports of the client. This includes clients’ personal information, reports and proper documentation of all sessions and clients.
• To ensure flexible working hours, according to the needs of the programmes and clients.
• To work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of the clients.
• To participate in research to advance knowledge and stay current with evidence-based practices and professional standards.
• To present research findings at conferences and contribute to publications.

Managerial Responsibilities

• To assist the Director in maintaining documentation detailing service delivery, audit and governance, outcome measures, community contacts and referrals.
• To lead in roadshows and community programmes in support of children and youth mental health.

Organisational Responsibilities

• To participate actively in all fundraising activities as well as any other commitments that Boys' Town undertakes.
• To work in close collaboration with other staff, department and components of Boys' Town.

The Executive Director and/or his/her representative may assign you any other duties that are within reason for the operation needs of Boys' Town.

Competencies Required

• Planning & Coordinating – able to plan & coordinate
• Communication – verbal & written
• Interpersonal – able to communicate and interact with people, both individually and in group

Job Requirement

• Masters in Counselling.
• Registered Counsellor and Supervisor with the Singapore Association of Counsellors.
• Minimum 5 years of relevant experience.
• Extensive experience in clinical practice with diverse populations.
• Expertise in evidence-based therapies and interventions.
• Excellent oral and written communication skills.
• Possess humility, emotional maturity, empathy and self-reflexive in working with client and with multiple stakeholders.
• Energetic, dynamic and willingness to learn.
• Strong commitment to professional ethics and integrity.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint.

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Position: Technical Support Engineer

Responsibilities:
• Assist the sales team with technical support and pre-sales inquiries
• Provide technical support and solutions to customers
• Conduct product testing to better understand product features and performance
• Provide product training to internal staff and customers
• Handle after-sales technical support including troubleshooting and warranty claims

Requirements:
• Bachelor’s or above in Engineering or related fields
• Strong analytical and problem-solving skills
• Able to translate technical knowledge into practical solutions
• Able to work independently in a fast-paced environment

• Experience in related industry will be an advantage 

• Fresh graduates are welcome to apply

Why join Viskou?

Competitive salary package (basic + performance incentives)

Young and energetic work environment – no rigid hierarchy, your work gets noticed

Training provided on new systems (AI cameras, cloud access, etc.)

Work with global top-tier technology brands

Grow in a fast-paced, innovative, and supportive environment

How to Apply

Send your resume or WhatsApp to 87591168 or email to hr@viskou.com with subject: Technical Support Engineer Application

Responsibilities and Duties:

• To conduct post discharge follow-up (via phone call and/or home visit) to ensure patients and caregivers’ ability to cope with home care by helping to streamline and coordinate the range of community services available
• To be able to assess, analyze, recommend and implement strategies to address patient’s post-discharge care needs
• To help patients and their families to plan for and improve end of life care (for patients with terminal illnesses)
• To network with other partners in ILTC setting to enhance continual support to patients and their families post discharge from community hospitals so as to ensure optimum health outcomes
• Participate in hospital activities that contribute towards improving the quality of patient care e.g. research or innovative projects that enhance patient care
• To be an advocate for patients and their families
• Main point of contact between patients, families and the healthcare team
• Develop generic care management tools to coordinate care for patients
• Identify, analyze and address key problems in the holistic management of patients
• Assist in the preparation of reports and statistics as required

Job Requirements:

• Professional qualification in Nursing, Social Work or Allied Health or/and any clinical discipline relevant to the job
• At least 3-5 years of clinical experience in nursing or related field in acute and /or community settings in Singapore

Summary:

Do you have a passion to care for infants and take pride in their learning journey? Do you enjoy being well supported with programme specialists and support team as you focus on your class? We are looking for passionate infant care educators who will help us realize our vision of giving children the best start in life.

If you have always believed in enriching young learners, and providing childcare services near workplaces, Busy Bees is the place for you.

Description:

As one of our Infant Care Preschool Teachers, you will be caring for infants with our infant care programme and routine care responsibilities. You will be in charge of infants under your care to:

1. Plan and implement curriculum and programmes appropriate for the child’s development, including identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment
2. Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
3. Manage family and community programmes as we believe in contributing back to the community we are in
4. Conduct routine caregiving and always looking for improvements to deliver better quality and service
5. Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards

Job Requirements

• Must have either Higher Certificate in Infant Care of Advanced Certificate in Early Years or other relevant qualification
• Must be EY1 and EY2 certified

With or without teaching experience; but highly motivated, energetic and passionate about promoting the learning and development of infants and toddlers.

• Must be proficient in Microsoft Office - Word
• Good interpersonal and organization skills.
• Able to work independently and in a team environment.
• Able to communicate well with internal & external customer.

Depending qualifications and working experience, applicants may be offered roles of different seniority.

Customer Service / Sales Coordinator (After Sales Support) (ID6106)
Location: Pioneer
Working Hours: Monday – Friday, 9 AM – 6 PM
Salary: $2,800 – $3,500

Job Scope:
• Handle customer service and sales coordination duties
• Follow up closely with clients after sales to ensure satisfaction
• Manage customer enquiries, feedback, and complaints in a timely manner
• Coordinate with internal teams (sales, production, logistics) to ensure smooth order fulfillment
• Prepare and update sales records, quotations, and reports
• Maintain good long-term customer relationships
• Support sales team in administrative and coordination tasks
• Ensure all after-sales issues are resolved efficiently and professionally

• Provide supervision, caregiving and guidance for the children and young persons and taking care of their physical and psychological needs.
• To ensure the smooth running of the Home by providing a healing/therapeutic, clean, safe and healthy living environment.
• To provide support to the anchor on Emotional Regulation Drill to help residents to control impulsive behaviours when in distressed.
• Assisting residents with daily personal routines, including dressing, grooming, eating, and using the bathroom.
• Ensuring residents attends school.
• Ensure that residents’ movement are accounted for and update accordingly in the Home Management System.
• Providing companionship to residents and establishing a trusting relationship with them.
• Adopting the Trauma – Informed care by rewarding an encouraging the residents for their good behaviour.
• To provide support to the anchor in instilling discipline to ensure the proper maintenance and cleanliness of the bedroom, dormitory and common areas.
• Plan and coordinate the daily routine or programmes for the residents.
• To escort and supervise youths and children to and from the clinic, the hospital, the school or to attend programmes and activities outside the Home.
• Ensuring that residents are taking their prescribed medication.
• Ensuring residents’ needs are well taken care of.
• Reporting any concerns/ incidents or medical issues.
• Respond to incident and report accordingly.
• Any other duties assigned.

Requirements

• Minimum GCE ‘A’ Level or college diploma in home country
• Able to read, write and converse in English
• A degree in nursing/teaching or other related fields from home country
• Able to work flexible hours
• Has passion and patience for working with children and young persons.
• Can work independently, has a pleasant disposition and able to maintain good working relationships with other departments’ staff
• Good interpersonal skills to provide emotional support for children
• Strong morals and ethics, along with a commitment to children
• Working hours subject to roster, require to work night shifts
• Reside in Sunbeam Place

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.  

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development (CD) Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/  programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.

• Work with SW and CD Team Leads to develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.

• Support in manpower /leadership needs of these teams whenever necessary to ensure a smooth transition of job functions and continued quality of service delivered. 

• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family work (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.

• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.

• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)

• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend service improvements.

• Oversee the running of the Individualised Care Plan Meetings to ensure compliance with the regulatory requirements to have minimally twice a year case review on the intervention directions of each resident.
  

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.

• Supervise and provide guidance on TI-PBIS implementation

• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP i.e. supporting the regular conducting of Home-In-Home meetings, incident reviews.
  

Meeting Standards of Care

• Ensure implementation of good standards of care in SBP and timely administrative submissions on client-related statistics and documentations.
  

Overall Administration and Operations

• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.

• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.

• Responsible for any other tasks assigned by Head of Home and Group Lead.
  

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Social Work, Counselling, Psychology or related discipline;

• Supervisory and/or management experience in social service settings;

• Experience in working with vulnerable children and families will be an added advantage
  

Generic Competencies

• Demonstrate personal integrity and accountability

• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy

• Good communication and interpersonal skills

• Strong leadership qualities and skills to coach and build high-performance teams

• Strong analytical reasoning, writing skills and sound abilities in strategic planning

Job Description

• Support site managers and site members for any technical issues relating to scrubber.
• Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
• Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
• Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
• Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
• Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
• Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
• Manage claim reports issued by site managers
• Follow up claim cases, assist the communication between site manager and TS Dept. Gain information from site and answer questions raised by TS Dept
• Keep record of claim parts shipment
• Help site managers to check parts code with Japan
• Make DRE report (including DRE rate calculation)
• Risk assessment & safety related issue
• Daily & Weekly Report
• Document Translation & Email Translation
• Interpretation for meeting, training or any other company activities
• Any other ad-hoc works

Requirements

• Fluent in Japanese and English in writing and speaking.
• Minimum Diploma in Engineering.
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel daily to various sites
• Must be self-driven, energetic, resourceful, and good leadership
• Meticulous and timely in documentation
• Able to project strong, positive image of self and company
• Team player with good communication skill
• Responsible, independent with excellent customer service skill

Benefits

• Transport Allowance
• AWS
• Variable Bonus
• Attendance Allowance
• Quarterly Incentive
• Medical Fees

Requirements:

• Possess a Diploma/Degree in related field of study (Psychology, Social Work) and have completed SDESN
• Diploma in Special Education by National Institute of Education (NIE)
• Minimum 3 years working experience with young child with neurodevelopmental and diverse needs in an early intervention setting
• Knowledge of AEPS would be an advantage
• Proficient in writing and communicating in English language
• Converse in Mandarin would be an advantage and able to speak to Mandarin speaking parents and caregivers
• Able to handle the physical demands of the role, such as lifting and carrying the students and equipment, and cleaning and maintaining equipment and facilities.
• Salary will commensturate with qualifications and experience

Responsibilities:

1. Leadership in Curriculum Development

• Design, plan, and implement individualized curriculum, lesson plans, and IEPs for all students, ensuring alignment with academic and developmental goals.
• Deliver tailored lessons while overseeing the effective execution of the curriculum by all teachers to maintain consistency in quality and approach.
• Proactively oversee curriculum mapping and differentiation, ensuring lessons meet the diverse needs of all students.

2. Programme Evaluation and Development

• Manage the enrolment and internal assessment processes for all students, ensuring timeliness and comprehensiveness.
• Utilize assessment data to inform curriculum planning and interventions, proactively aligning lesson plans with students' academic, social, and developmental goals.

3. Behavioral and Social-Emotional Interventions

• Lead the planning and implementation of social, emotional, and behavioral interventions, ensuring they are tailored to individual learning objectives.
• Provide ongoing behavioral support strategies and guidance to teachers on effectively managing student behavior.

4. Mentorship and Teacher Development

• Mentor teachers and assistant teachers in curriculum execution, lesson delivery, classroom management, and behavioral interventions.
• Lead regular in-house training sessions to enhance instructional quality and ensure the consistent application of evidence-based practices.

5. Classroom Management

• Oversee classroom management to create a supportive and engaging environment for all students.
• Proactively guide teachers on behavior documentation, reporting, and intervention strategies while monitoring overall classroom dynamics.

6. Collaboration and Transdisciplinary Approach

• Facilitate regular meetings with the Early Intervention Team, Allied Health Professionals (AHPs), parents, and external stakeholders (preschools) to coordinate interventions for all students and ensure a transdisciplinary approach.
• Organize center events, outdoor learning opportunities, and lead caregiver training sessions to empower caregivers in supporting home-based learning.

7. Operational Support

• Share responsibilities in sourcing, purchasing, and inventory management of classroom resources, ensuring a safe and conducive learning environment for all.
• Ensure adherence to safety standards, including regular health checks and incident reporting.
• Provide class coverage and additional support to teachers as needed to maintain smooth instruction and classroom dynamics.

8. Student Recordkeeping

• Maintain accurate documentation of student progress, assessments, and interventions, ensuring timely reporting to relevant stakeholders.