Total 5 Customer Service job vacancies in Chennai

About Job

Associate Support Specialist, Chennai

The Associate Support Specialist will serve as the first point of contact for IT support within the organization. This role involves providing Level 1 technical assistance to end-users, resolving incidents, and fulfilling service requests in alignment with agreed Service Level Agreements (SLAs). The ideal candidate should possess strong troubleshooting skills, customer service orientation, and the ability to work in a fast-paced environment.

Responsibilities

• Act as the initial point of contact for IT-related issues via phone, email, chat, or ticketing system. 
• Diagnose and resolve Level 1 technical issues related to hardware, software, operating systems (Windows, MacOS), and mobile platforms (iOS, Android). 
• Handle password resets, account unlocks, and basic user account administration. 
• Install, configure, and manage software on end-user systems. 
• Provide support for VPN, remote access, and basic network connectivity issues. 
• Document all incidents and service requests accurately in the ITSM tool (ServiceNow). 
• Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures. 
• Maintain high standards of customer communication and ensure timely updates on ticket status. 
• Contribute to knowledge base articles and FAQs for common issues. 
• Ensure compliance with ITIL practices and organizational policies. 
• Respond promptly to requests for assistance and confirm completion. 
• Follow standard operating procedures, adhere to company policies, and respect ground rules

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. In this role, you will be the welcoming face of our organization, delivering exceptional service to our guests while maintaining the highest standards of professionalism and hospitality. You will work in a dynamic, fast-paced environment where your ability to connect with guests, anticipate their needs, and provide personalized attention will directly contribute to their overall experience with us.

• Greet guests warmly and create a welcoming atmosphere upon arrival, setting a positive tone for their visit
• Take food and beverage orders accurately and efficiently using point of sale (POS) systems while demonstrating attentiveness to detail
• Deliver orders promptly while maintaining quality standards and ensuring guest satisfaction
• Provide knowledgeable recommendations about menu items, specials, and beverage pairings to enhance the guest experience
• Address guest inquiries, concerns, and special requests with empathy, professionalism, and a solution-oriented approach
• Clear and reset tables in a timely manner while maintaining cleanliness, organization, and attention to detail
• Process payments and handle cash transactions accurately and securely
• Collaborate effectively with kitchen, bar, and housekeeping staff to ensure seamless and coordinated service delivery
• Maintain strict compliance with food safety, hygiene, and sanitation standards at all times
• Multitask effectively during peak service hours while remaining composed, supportive, and focused on guest needs
• Communicate guest feedback, preferences, and concerns to management to support continuous improvement
• Assist with setup and breakdown of dining areas as needed, demonstrating flexibility and team commitment
• Build genuine relationships with returning guests by remembering preferences and personalizing their experience

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff to ensure timely and efficient food service.
• Respond to guests' inquiries and resolve any service issues promptly.
• Monitor dining area to ensure cleanliness and orderliness.
• Assist in the preparation and setup of dining areas prior to service.
• Ensure compliance with health and safety regulations.

Role and Responsibility:

• Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule
• Prepare and deliver technical presentations explaining products or services to customers and prospective customers
• Travelling to visit potential clients, establishing new, and maintaining existing, relationships with customers
• Persuading clients that a product or service will best satisfy their needs
• Calculating client quotations, negotiating tender and contract terms
• Offering after-sales support services
• Meeting the Contract Base Growth Target.
• Retaining existing contract customers.
• Recording and maintaining client contact data
• Helping in the design of custom-made products
• Secure and renew orders and arrange delivery
• Complete sales administration responsibilities, including developing and maintaining account profiles, utilization of sales information system; timely sales information reporting; timely and accurate paperwork completion.
• Achieve and continually build technical knowledge of products and services, technologies, operation and processes.
• Awareness of ISO 14001 & 45001 Standards

KPI:

• Achievement of Target
• Achievement of Commercial Targets viz. Margins, AR and AP
• Development of the new Customers

Kick‑Start Your Engineering Career with Rotork!

Apprenticeship & Internship Pathway —Diploma in Electrical & Electronics Engineering

Are you currently studying your Diploma in Engineering and excited to launch a career that could take you around the world?
At Rotork, we don’t just offer internships, we offer careers.

This is your opportunity to join a world‑leading flow control and automation company, gain a recognised qualification, and build hands‑on experience that most students only dream of.

Why Rotork?
Because your career could go anywhere, globally.

For the right individual, this pathway opens doors to:

• International placements
• Multiple career streams (Service, Sales, Operations, Engineering & more)
• Long‑term, meaningful development
• Mentorship from world‑class experts

Our structured apprenticeship integrates your formal study, accredited qualifications, internship experience, and on‑the‑job training in a program designed to develop you into a Field Service Engineer/Technician and beyond.

What You Will Do

As a Rotork Apprentice, you’ll combine academic learning with real engineering work, gaining skills across our products, equipment, and service operations.

Your Responsibilities

• Complete all health and safety training and documentation requirements.
• Participate in learning opportunities in the workshop, field and manufacturing facilities.   
• Adhere to the apprenticeship programme and follow the rotation plan.
• Produce the relevant documentary evidence of learning in the workplace.
• Complete all required assessments.
• Build good working relationships with other colleagues.
• Regularly report to line management and training provider regarding work and learning progress

Key role responsibilities and learning outcomes

• Responsible for the health and safety of yourself and the workplace.
• Produce / review risk assessments and method statements in line with requirements.
• Receive all manufacturers’ actuators and gearboxes, clean, strip and determine their condition. Create a report listing the labour and materials necessary to carry out the repair or overhaul.  Prepare a quotation based on these results.
• Carry out the repair/overhaul and test the unit on the workshop test rig prior to creating and issuing a new test certificate.
• Carry out factory fitting of valves/actuators.
• Learn how to assemble electrohydraulic, electro-mechanical, electric actuators and gearboxes.
• Any other duty reasonably associated with this role when required.

Company standards

• Safety - comply with all company and global health and safety standards to support a safe working environment.  Identifying any safety risks or issues and reporting them in a timely manner so they can be resolved.  Keeping the workplace clean and tidy
• Quality - maintain high quality standards by ensuring that all tasks are completed ‘right, first time’.
• Delivery - consistently contribute to the required output in all areas.
• Cost - contribute to improving processes and helping to reduce waste in whatever way possible (the company welcomes all suggestions to improve working methods)
• People - being flexible, having a ‘can do’ approach, and supporting the business in all areas.

What You Will Learn (Key Outcomes)

• Take responsibility for your own safety and workplace standards
• Produce and review Risk Assessments and Method Statements
• Strip, clean, assess and quote repairs for actuators and gearboxes
• Complete overhaul and repairs, then test and certify equipment
• Factory‑fit valves and actuators
• Assemble electrohydraulic, electro‑mechanical and electric actuators
• Work hands-on with industry‑leading Rotork technology
• Contribute to business improvements and continuous innovation

And of course, you’ll support any other reasonable tasks, because teamwork matters here.