Total 166 Director/C-Level Customer Service job vacancies

A. Key Functional Areas and Responsibilities

1.  Strategic and Operational Leadership

• Partner with the CEO to design and implement multi-year strategies for service growth and impact measurement
• Oversee all operational and administrative functions — including HR, finance, partnerships, and communications
• Act as second-in-command, deputising for the CEO as needed

2. Partnerships and Sector Engagement

• Strengthen partnerships with social service agencies, healthcare institutions, communitypartners, and corporate CSR teams
• Build and sustain relationships with funders, institutional donors, and policymakers
• Coordinate cross-sector projects and represent the charity in sector working groups oradvocacy initiative

3. Fundraising and Donor Engagement

• Lead donor cultivation and relationship management for individual, corporate, andfoundation supporters
• Oversee grants management, from proposal development to reporting and impact communication
• Identify new revenue opportunities, including social enterprise or fee-for-service initiatives

4. Governance, Risk, and Compliance

• Support the CEO and Board in ensuring full compliance with the Charities Act, IPC requirements, andthe Code of Governance
• Develop internal policies, risk management frameworks, and reporting systems
• Coordinate preparation of board papers, audits, and annual reporting cycles

5. Brand, Communications, and Media

• Oversee the charity’s public profile and media engagement, ensuring consistent, values-basedmessaging
• Guide thought leadership projects such as research showcases or sector collaborations
• Supervise brand, design, social media, and internal communications teams

6. Organisational Capabilities and Team Development

• Strengthen internal systems in HR, finance, and project management to support future scaling
• Coach team leads in donor stewardship, partnership building, and data-driven programme reporting
• Foster a culture of collaboration and cross-disciplinary learning between clinical and non-clinical teams

B. Expected Outcomes of the Role

• Bridge strategic version with operation execution
• Drive organizational performance, strengthening internal operations
• Ensure mission alignment across department

C. Preferred Qualifications & Work Experience

• Bachelor’s degree / Master’s in Business Administration (MBA), Public Administration, or relatedfield is highly preferred
• Minimum 8–10 years’ experience in a senior leadership position with a demonstrated track record of achieving organizational results and managing fiscal goals. A proven track record workingin, or volunteering with, the Singapore social service sector would be an advantage
• Exceptional strategic planning, analytical skills, decision-making, and communication abilities
• Ability to lead teams, manage organizational change and maintain good stakeholder relationships
• Strong understanding of corporate functions, including finance, human resources, compliance, and fundraising