Total 520 procurement manager job vacancies in Customer Service category

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

• Manage service team performing installation, testing & commissioning and maintenance of critical power equipment such as Modular UPS, Lithium Battery, Generators, Switchgears.
• Coordinate installation, preventive and corrective maintenance schedules for all site visits
• Overseas and control team of Critical Power Engineers/Technicians
• Serve as the point of contact for the client
• Support the sales team by serving as the technical subject matter expert on critical power equipment and solutions
• Create and modify installation and maintenance operational procedures for equipment
• Assist with any Business Development as needed

Qualifications:

• Experience with Power equipment within a rail built environment (Uninterruptable Power Supply, Generators, Switchgears, Batteries, etc.)
• Extensive knowledge major brands of UPS systems
• Previous experience managing or leading a big UPS field service team especially in MRT projects.
• Requires excellent verbal, written communication skills & customer relation skills
• Must be able to provide high level of quality customer service during/after testing & commissioning and after sales service period.
• Requires extensive knowledge of equipment manufacturer’s UPS specifications
• Must be able to provide necessary pro-active aftersales recommendations to clients
• Previous experience in the UPS (Modular/Static) experience with Electrical engineering background is a huge plus.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Summary

Lead and manage a service team to install, test, commission, and maintain critical power equipment. Act as the technical expert and client liaison to ensure high-quality service delivery and support business development initiatives.

Responsibilities

• Lead and manage a service team to perform installation, testing, commissioning, and maintenance of critical power equipment including Modular UPS, Lithium Batteries, Generators, and Switchgears.
• Coordinate and schedule installation, preventive, and corrective maintenance site visits to ensure timely service delivery.
• Oversee and direct the Critical Power Engineers and Technicians team to maintain operational efficiency and quality standards.
• Serve as the primary point of contact for clients, ensuring clear communication and high customer satisfaction.
• Provide technical expertise and support to the sales team on critical power equipment and solutions to facilitate informed client decisions.
• Develop, update, and implement installation and maintenance operational procedures to optimize equipment performance and safety.
• Support business development activities by providing technical insights and assisting as needed.

Requirements:

• Experience working with power equipment in rail built environments, including Uninterruptible Power Supplies (UPS), Generators, Switchgears, and Batteries.
• Extensive knowledge of major UPS system brands and manufacturer specifications.
• Proven leadership experience managing large UPS field service teams, particularly in MRT projects.
• Strong verbal and written communication skills combined with excellent customer relations abilities.
• Ability to deliver high-quality customer service during and after testing, commissioning, and sales service periods.
• Electrical engineering background with experience in Modular/Static UPS systems is a significant advantage.
• Capability to provide proactive aftersales recommendations to clients to enhance equipment reliability and performance.

The Customer Supply Chain Manager serves as the key interface between customers, commercial teams, and Ichor’s global supply chain functions to ensure clear-to-build readiness and alignment between customer demand and supply execution.

This role coordinates cross-functional activities across procurement, planning, operations, and suppliers to identify risks, resolve constraints, and implement recovery plans while strengthening supply chain resiliency through safety stock planning and supplier risk mitigation.

The position requires strong analytical capability, executive-level communication skills, and the ability to influence stakeholders across functions to support revenue, margin, and customer commitments.

Responsibilities 

Clear-to-Build Coordination & Constraint Resolution 

• Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites. 
• Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations. 
• Drive structured escalation and resolution of supply disruptions affecting customer deliveries. 
• Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management. 
• Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines. 

Customer Supply Chain Interface 

• Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline. 
• Partner with sales and commercial leadership to translate customer demand changes into actionable supply chain plans. 
• Communicate supply risks, mitigation plans, and delivery outlook to customers in a structured and consistent manner. 
• Support executive-level customer engagements when supply chain issues impact customer commitments. 

Sub-Tier Supply Chain Visibility 

• Develop and maintain visibility to critical sub-tier suppliers and constrained components that influence build readiness. 
• Partner with procurement teams to assess supplier capacity, risk exposure, and recovery plans. 
• Monitor supply chain signals and leading indicators to anticipate shortages and escalate risks early. 
• Coordinate cross-site actions when supplier constraints impact multiple factories or product lines. 

Supply Chain Resiliency & Risk Management 

• Define and maintain resiliency settings including safety stock, safety time, and strategic buffer positions for critical materials. 
• Recommend inventory strategies that balance customer responsiveness, working capital, and supply continuity. 
• Lead cross-functional reviews of supply risk using structured frameworks (e.g., supplier capacity, demand volatility, lead time risk). 
• Drive mitigation initiatives including alternate sourcing, supplier capacity expansion, and supply chain diversification. 

Data Integrity & System Enablement 

• Lead initiatives to improve data quality and signal integrity within planning and procurement systems. 
• Identify master data gaps impacting planning accuracy (lead times, MOQ, safety stock, supplier capacity assumptions). 
• Partner with planning and IT teams to ensure data reporting supports effective constraint management and supply visibility. 
• Drive continuous improvement in supply chain analytics and reporting to improve decision-making. 

Cross-Functional Supply Governance 

• Facilitate regular cross-functional supply readiness reviews with planning, procurement, operations, and program teams. 
• Translate complex supply issues into clear executive-level summaries and actionable decisions. 

Requirements 

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field (MBA preferred). 
• 8–12+ years of experience in supply chain, procurement, planning, or operations within a complex manufacturing environment. 
• Demonstrated experience managing supplier constraints, global supply networks, and cross-functional coordination. 
• Strong analytical skills with the ability to translate data into actionable operational plans. 
• Proven ability to influence across organizational boundaries without direct authority. 
• Exceptional communication skills with experience presenting to executive leadership and customers.
• Experience managing sub-tier supplier visibility and constraint management. 
• Familiarity with ERP/MRP systems and supply chain analytics tools. 
• Experience driving supply chain resiliency and inventory optimization strategies. 

Job Summary

At Soji AI, we are building the brain behind modern aviation. We are revolutionising an industry that still runs on 40-year-old processes. Our AI-powered ecosystem is designed to reduce aircraft downtime, improve safety, and make operations more efficient. Headquartered in Germany and Singapore, we are international by default and thrive on that. Come join a funded, revenue-generating startup with customers in Europe and Asia!

About the Role

We are hiring a Senior Customer Success Manager in Singapore to build and grow deep, long-term partnerships with our aviation customers. You will work closely with airlines, MROs, lessors, CAMOs and asset managers to integrate Soji's AI software into technical aviation records workflows. To do so, you will develop a deep understanding of the Soji platform and be able to clearly explain its capabilities and operational value to customers. In a conservative and highly regulated industry, you will act as a trusted partner to our customers, ensuring our technology delivers measurable business value in their daily operations. Managing a portfolio of accounts across Singapore and the broader SEA market, you will own the full customer journey - from onboarding and implementation to renewals and expansion. A core part of your role is building strong relationships with stakeholders across both technical and management levels. You will develop a deep understanding of each customer's operational environment, challenges, and strategic goals, and act as the voice of the customer internally by translating operational feedback into actionable insights for Product and Engineering.

This position is based in Singapore.

Key responsibilities

Proactive Customer Relationship Management: You will own a portfolio of customers across Singapore and the SEA market, acting as their primary point of contact. Through regular on-site meetings, check-ins, and executive reviews, you build strong customer relationships and develop a deep understanding of the customer's operational needs, processes, and strategic priorities.

Onboarding & Time-to-Value: You will define and manage a clear implementation plan for each customer, including milestones, responsibilities, timelines, and success criteria. Acting as the project lead, you will run customer kickoff meetings and onboarding sessions, coordinate internally as well as externally with customer teams. You will ensure transparent communication across stakeholders and proactively identify project risks and mitigation actions to ensure successful delivery.

Strategic Account Growth & Retention: You are responsible for Net Revenue Retention (NRR) across your customer portfolio. You will manage the renewal process from early preparation to contract signature. Using operational insights during regular customer reviews, you will proactively identify upsell and cross-sell pathways, aligning customer business goals with Soji's expansion opportunities while mitigating churn.

Cross-Functional Alignment & Feedback Loop: You will serve as the voice of the customer internally by collaborating closely with Product and Engineering to communicate evolving customer needs and challenges. You will partner with the Product team to structure customer feedback and identify future roadmap opportunities. You will proactively monitor customer health, address potential risks and work cross-functionally to ensure swift resolution of blockers.

Customer Success Strategy & Execution: You will contribute to the development of the Soji Customer Success playbook, define KPIs with the Customer Success team in Europe, and support the creation of a scalable customer health scoring model as the company grows.

Requirements

• 5+ years of experience working in the aviation industry is required.
  
• Strong understanding of aircraft maintenance workflows, operational processes (e.g., MRO, CAMO, technical records), and regulatory environments (EASA, FAA, or equivalent) is highly advantageous.
  
• Experience in Customer Success, Strategic Account Management or customer-facing program/project management, B2B SaaS or technology environment is highly advantageous.
  
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders across different functions and seniority levels.
  
• Proven experience collaborating with cross-functional stakeholders across Sales, Product, and Engineering and can influence outcomes across diverse teams.
  
• Highly structured, self-motivated and able to manage complex multi-stakeholder accounts independently under pressure.
  
• You've worked with technically complex products and show a strong curiosity to explore details and understand how things work.
  
• Experience working with CRM systems and/or project management tools; familiarity with customer health tracking frameworks is a plus.
  
• Comfortable operating in ambiguity within a fast-evolving product environment and a traditionally conservative aviation market.
  
• Willingness to travel within the Asia region to support on-site customer engagement and relationship development.

Benefits

• Virtual Share Program: Access to our employee virtual share plan, providing ownership in our long-term success.

• Remote Work Flexibility: Work from anywhere with flexible hours to accommodate collaboration across time zones.

• Annual Global Offsite: Join the entire team for a yearly international offsite to align, learn, and build together.

• Collaborative Startup Culture: Work alongside a highly motivated, smart, and diverse team passionate about transforming the aviation industry.

• High Autonomy & Impact: Operate in an entrepreneurial environment where your leadership directly influences company growth and direction.

• Diversity & Inclusion Commitment: We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all team members.

Key Responsibilities:

• Manage daily centre operations to ensure smooth patient flow, timely service delivery, and adherence to operational standards

• Coordinate across clinical, nursing, and administrative teams to ensure effective execution of workflows and schedules

• Monitor operational performance and identify areas for improvement in efficiency, turnaround time, and service quality

• Maintain compliance with regulatory requirements, internal SOPs, and infection control standards

• Ensure availability of medical supplies and proper maintenance of equipment to support uninterrupted operations

• Assist in audit preparation, accreditation processes, and implementation of operational guidelines

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred

• Prior supervisory or managerial experience is preferred

• Strong coordination, problem-solving, and communication skills

Responsibilities

• Lead end-to-end service delivery across HPC operations including compute, storage, network, data lake, and related platforms
• Govern ITSM processes across Incident, Problem, Change, Release, and Access Management to ensure SLA and compliance adherence
• Act as the main escalation point for service performance, operational risks, and critical incidents
• Manage stakeholder communication, including service reviews, incident updates, and alignment with business objectives
• Drive service performance through KPI tracking, reporting, and continuous improvement initiatives
• Oversee audit readiness, ensuring proper documentation, evidence tracking, and compliance with operational standards
• Coordinate cross-functional teams and vendors to ensure effective service delivery and issue resolution
• Lead and guide technical teams, ensuring accountability, performance, and adherence to service standards

Requirements

• Degree in Computer Science, Information Systems, or related discipline with ITIL certification
• At least 5 years of experience in service delivery, ITSM, or managed services environments
• Strong understanding of HPC or mission-critical infrastructure environments preferred
• Proven ability to manage stakeholders, drive service performance, and operate in high-pressure environments

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

About the Role

We are seeking an experienced Service Manager to lead and oversee service operations for critical power systems. This role is ideal for a hands-on leader with strong technical expertise in UPS systems and experience managing field service teams in mission-critical environments such as rail or infrastructure projects.

Key Responsibilities

• Lead and manage a team of Service Engineers and Technicians supporting critical power systems
• Oversee installation, testing & commissioning (T&C), and maintenance of equipment such as: Modular UPS systems, Lithium battery systems Generators, Switchgears
• Plan and coordinate preventive and corrective maintenance schedules across multiple sites
• Act as the main point of contact for clients, ensuring high service standards and satisfaction
• Provide technical support and expertise to the sales team for pre-sales activities and solutioning
• Develop, review, and improve standard operating procedures (SOPs) for installation and maintenance
• Support business development initiatives, including technical presentations and client engagements

Requirements

• Diploma/Degree in Electrical Engineering or related discipline
• Proven experience working with critical power equipment (UPS, batteries, generators, switchgears)
• Strong knowledge of major UPS brands and system specifications
• Prior experience managing or leading a service team in large-scale projects (e.g. MRT, rail, or infrastructure projects)
• Hands-on experience in installation, testing & commissioning, and maintenance of UPS systems (Modular/Static)
• Excellent communication and stakeholder management skills
• Customer-focused with the ability to provide high-quality after-sales service and technical support
• Ability to provide proactive maintenance recommendations and solutions to clients

• Experience in rail or mission-critical environments
• Strong familiarity with manufacturer specifications and compliance standards
• Proven track record in managing large service teams

The Senior Manager, Vision Care (APAC FP&A) role includes planning & forecasting, regional consolidation, local and regional reporting & financial performance management, while driving standardization & simplification. You will report to Finance Director, Vision Care APAC and  will be key member of APAC Vision Care Finance Leadership team.

You must demonstrate the Leadership Imperatives of Connect, Shape, and Lead. They will create an environment where talent development is a top priority while effectively managing the FP&A team to ensure business deliverables are consistently met. The core understanding of the FP&A process, business acumen and ability to deliver results while coaching & developing the team will be vital to success in this role.  

In addition, he/she will interact closely with Group Finance and Global Supply Chain leaders; shape their understanding of Asia Pacific business complexities and influence them to include the regional considerations while determining FP&A process flows and executing target transfers. He/she will partner closely with the SigniFi Implementation Team to ensure the journey is well considered and executed. Also, the individual is expected to lead strategic initiatives sponsored by business from time to time. 

General Leadership Skills

• Strong Business Acumen and FP&A skills
• Coaching ensuring the strongest support to team in most agile way & inspiring way
• Demonstrate strong influencing and leadership skills with senior stakeholder to further develop all areas of FP&A.
• Drive change management
• Strong communication and ability to frame complex problems

FP&A

• Lead and guide the overall business review cadence and planning update process that brings clarity on business financial performance and drivers
• Partner closely with Senior leadership in understanding and reviewing plans, identifying risks and opportunities to plan, ways to mitigate, investment prioritization thereby providing overall stewardship to business to meet its goals
• Aid in framing the message and presentations to Global and Group Finance
• Partner closely with other Finance Domains, Group Finance and other stakeholders
• Manage the Regional calendar and requirements to meet Global timelines and in alignment with cross-functional stakeholders

Standardization / Capability Build

• Shape and enhance Planning & Update process, standard reporting & performance capability
• Drive Global standards / tools adoption
• Champion continuous process improvements and best practice sharing across teams
• Driving utilization of Signifi tools.
• Partner closely with SigniFi Implementation Lead and Core Team

Develop Finance Talent

• Build a dynamic high energy culture.
• Partner with other Finance leaders to grow diverse leadership, talent and finance capability pipelines across the other FP&A Teams. 
• Identify, Attract, Develop and Retain Diverse talent.

You should:

• Come with at least 10 years of relevant experience, of which minimum 5 years of people management experience
• Multi-country and Multi-sector experience preferred
• Experience of leading a large finance organization in varied businesses conditions
• Strong verbal and written communication skills with ability to confidently present complex information to all levels of the organization required
• Strong collaboration, people management & change management skills required
• Strong influencer, independent thinking, and strong planning/prioritization are critical to success required
• Passion for people development and talent management required
• Microsoft Office, Finance and Accounting knowledge required

Responsibilities:

• Take ownership of all Host Automation-related topics within the product marketing function.

• Lead requirements engineering for customer-driven and strategic factory automation projects.

• Manage the end-to-end execution of customer-specific projects within the automation and host integration domain, from pre-sales activities through to final customer acceptance.

• Collaborate with R&D software development teams to align and clarify requirements, while providing support during implementation and overseeing final approval of related software features.

• Develop technical documentation for customers related to host integration and automation.

• Serve as the internal subject matter expert and key point of contact for Automation and Host Integration

• Design and deliver internal training sessions (including training materials) for CPMs, Project Managers, and Sales teams to build foundational understanding of concepts.
  

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics, or a related field

• Minimum 8 years of relevant experience, particularly in factory automation

• Demonstrated professional experience with a background in software and/or IT systems

• Strong experience engaging directly with various customer stakeholders

• Proven expertise in requirements engineering and project management

• Familiarity with SECS/GEM and SEMI standards
  

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Are you passionate about education, leadership, and making a real impact? At LCentral, we’re looking for a Centre Manager who can take ownership of daily operations, lead a team, and create a fun, engaging, and professional environment for students, parents, and staff.

Whether you have prior management experience or are a highly motivated graduate ready to grow into the role, we welcome driven individuals who are eager to step up, take initiative, and make a difference.

What You’ll Be Doing

As a Centre Manager, you will take full responsibility for the daily operations of your centre:

• Lead the team: Manage and support teachers and administrative staff to ensure smooth operations.
• Student & Parent Engagement: Build strong relationships with students and parents, addressing enquiries, providing updates, and ensuring a positive experience.
• Centre Operations: Oversee enrolments, documentation, fee processing, and general administration.
• Customer Service Excellence: Maintain a welcoming, friendly, and professional environment for students, parents, and staff.
• Problem Solving & Improvement: Take ownership of operational challenges, suggest improvements, and contribute to the centre’s overall success.

Requirements

• Diploma or degree holder in any discipline.
• Energetic, warm, and people-oriented — able to motivate staff and engage students.
• Strong communication and leadership skills.
• Responsible, accountable, and solution-driven.
• Prior management experience in a similar setting is a plus, but not required.

Work Hours & Commitment

• Weekdays: 1:00 PM – 9:00 PM (2 Weekdays off).
• Saturday & Sunday: 8:30 AM – 6:30 PM (both days are weekends compulsory).

Why You’ll Love Working at LCentral

• Leadership Experience: Manage your own team and develop strong people management skills.
• Autonomy & Ownership: Take charge of your centre without micromanagement.
• Positive, Fun Environment: Work directly with students in a cheerful, engaging learning space.
• Career Growth: Continuous learning opportunities in operations, customer service, and centre management.
• Impactful Work: Shape the learning journey of students while ensuring smooth centre operations.

Are you skilled at building strong relationships with existing customers? Eager to engage in driving long-term customer success? Look no further!

Faststream Recruitment has partnered with a client who is looking to grow their presence in Singapore. They are looking for a dynamic Customer Success Manager to join the team.

Key Responsibilities:

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Develop and maintain strong, trusting relationships with assigned clients. Act as the main point of contact for all client inquiries, requests, and concerns.
• Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information with assistance from Client Services.
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Requirements

• At least 3 to 5 years of relevant experience in managing client relationship
• Great oral and written communication skills
• Ability to work independently 

Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914

When You'll Join: April 2026

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

• Lead/Mentor team members and build a high-performing team.

• Drive employee engagement and create a positive, collaborative workplace where teams feel connected and motivated.

• Support talent development and succession planning to strengthen team capability and performance.

• Partner with HR and Recruitment to attract, select, and onboard the right talent across roles.

• Promote a strong learning culture through regular audits, training initiatives, and continuous skill development.

• Implement performance frameworks, monitor KPIs/SLAs, and drive accountability to meet service and quality targets.

• Champion continuous improvement by enhancing processes, enabling effective communication, and leveraging feedback for better customer experience.

Requirements:

• A degree in a relevant field

• A minimum of 5 years of relevant experience in the contact center environment

• Possess strong supervisory, communication, interpersonal, and project management skills

• Customer Operations and Performance Centre (COPC) certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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