Total 520 procurement manager job vacancies in Customer Service category

Job Description & Requirements

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

• Competitive Remuneration Package
• 5 Days, Office Hours
• Close Proximity to Public Transport

As a Lead Centre Manager, Active Aging Centre, you will be responsible for the following duties:

• Oversee operations and performance of Active Ageing Centres ensuring smooth service delivery for seniors.
• Lead and support AAC Supervisors, fostering a positive team culture.
• Assist in staff recruitment and training, collaborate with supervisors to ensure consistent service standards.
• Ensure compliance with SOPs, contingency plans, and policies.
• Manage incidents, audits, public inquiries, and feedback.
• Monitor and report centre statistics to management and authorities. Coordinate facility maintenance, procurement, and vendor management.
• Plan manpower deployment for optimal coverage across centres.
• Oversee daily community care operations, guide the team in care management, budgeting, procurement, supplier and volunteer management, and review care performance and financial sustainability in line with community engagement goals.
• Promote the Asset-Based Community Development approach to recruit and activate residents as community champions.
• Manage volunteer recruitment, training, and database.
• Strengthen relationships with community partners, volunteers, and donors to support AAC objectives.
• Build partnerships with healthcare and community stakeholders for seamless service referrals and integrated care.
• Represent the organization at platforms like ICCS for collaborative planning.
• Coordinate cross-centre initiatives to align with organizational goals and community strategies.

Requirements:

• Possess Diploma or Degree in Social Work, Gerontology, Nursing, Allied Health or a related healthcare field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Our client is a charity organisation that offer community care and healthcare services to the elderly in Singapore. They are currently seeking a Centre Manager for one of their day care centres for seniors.

About the role:

In this role, you will play a vital part in ensuring the smooth operations and high-quality care delivery for daycare senior/elderly clients by leading a multi-disciplinary team, implementing therapeutic programmes, and maintaining a safe and inclusive environment. You will take ownership of centre operations, staff supervision, risk management, stakeholder engagement, financial sustainability, and audit readiness, while driving innovation and continuous improvement across the centre.

Key Responsibilities:

• Ensure the welfare and safety of daycare clients within the centre, in compliance with SOPs and MOH service requirements.
• Develop, implement, and evaluate innovative and therapeutic activities and engaging with both internal and external stakeholders.
• Organise and conduct multidisciplinary meetings to ensure holistic care planning and coordination for clients.
• Promote inclusive care by involving community dwellers and increasing centre visibility through engagement with community partners.
• Conduct risk management assessments, analyse incidents, and implement solutions to ensure safe care environments.
• Provide operational leadership and supervision for centre staff, fostering a learning and quality improvement culture through training and development.
• Oversee financial sustainability by managing resources prudently, achieving target utilisation rates, and ensuring accurate subvention reporting.
• Ensure centre readiness for audits and maintain facilities, equipment, and transport fleet in good working condition through timely servicing and issue resolution

Qualifications& Experience:

• Degree or Diploma in any discipline.
• Prior caregiving experience in hospitals, nursing homes, or home settings is advantageous.
• Patient and willing to serve elderly clients.
• Strong team player with excellent communication, interpersonal, and organisational skills.
• Able to work independently and manage tasks under time constraints.
• IT and digitally savvy, with proficiency in Microsoft Office and familiarity with digital tools used in care environments.

To apply, please send your updated CV (please also state any volunteer experiences) to apply@seekandfind.biz before 4 April 2026.

(Employment Agency Licence Number: 25S2944)

• Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
• Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
• Deep-diving into client workflows to uncover and implement high-value use cases.
• Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
• Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.
• Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.

• Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
• Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
• Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
• Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.

• Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
• Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
• Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
• Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.

• Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
• Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
• Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
• Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience).
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
• Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.

• 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
• Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
• Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
• Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
• Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.

Additional Information: This role requires applicant to work under US hours

Our client is a premier English literacy education provider that helps children develop reading, writing, and comprehension skills through a structured, phonics-based learning system. You will be part of an established international education organisation with a proven methodology and supportive teaching environment.

Key Responsibilities:

• Lead centre teams to ensure smooth day-to-day operations and adherence to SOPs.
• Plan staff rosters and ensure adequate manpower coverage for all operating hours.
• Train, coach, and develop centre staff to maintain service excellence.
• Work closely with customer service and enrolment teams to achieve business targets.
• Collaborate with teaching and business planning teams on deployment and scheduling.
• Monitor centre performance, including enrolments, retention, and audit results.

Requirements:

• Diploma or higher in Business Administration, Sales, or Marketing.
• Min 2 years of experience in operations, preferably in education, retail, or hospitality.
• Strong leadership, communication, and people management skills.

Working Hours: 3 weekdays (1-9pm) + 2 weekend (9am-6pm)

Salary: Up to $4,000

Location: Island wide centre locations available

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

The Executive Support Manager provides high‑level executive support to senior management, ensuring the efficient coordination of executive schedules, communications, travel, and confidential matters. The role requires strong organisational skills, discretion, and the ability to work closely with internal and external stakeholders to support business operations and leadership effectiveness.

Key Responsibilities

• Manage complex executive calendars, appointments, and schedules, ensuring alignment with business priorities
• Coordinate meetings, prepare agendas, briefing materials, and follow‑up action items
• Handle confidential and sensitive information with the highest level of professionalism and discretion
• Act as a key point of coordination between senior management and internal departments, partners, and external stakeholders
• Support communication flow and follow‑ups on executive decisions and instructions
• Assist with coordination across regional offices or group entities when required
• Oversee executive travel planning, including itineraries, accommodation, and logistical arrangements
• Support executive travel risk arrangements by coordinating with relevant internal teams or external service providers
• Ensure all travel arrangements comply with company policies and local regulations
• Undertake special projects and ad‑hoc assignments as delegated by senior management
• Provide flexible support in response to evolving business and leadership needs

Requirements

• Minimum 5–8 years of experience in executive support, or management support roles
• Prior experience supporting C‑suite or senior leadership is strongly preferred
• Strong organisational, communication, and stakeholder management skills
• High level of discretion, integrity, and professionalism
• Ability to work independently in a fast‑paced,confidential environment
• Proficient in Microsoft Office and common business productivity tools

Job Summary

The purpose of the role is to

• To support the delivery of the branch’s business objectives in line with regulatory and bank requirements and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Implementation and oversight of the below individual responsibilities:

• To comply with the processes on cash handling and branch operations as per Branch Operations Manual

• Assist the Branch Operation & Client Experience Manager (BOCEM) on the day to day running of branch operations

• To resolve client complaints/feedback/issues and manage clients service expectations

• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank

• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels

• Generate new sales opportunities through referral (excluding insurance and investment)

• To be proactive in improving workflows / internal processes in branch

• Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and overall control culture in the teams

Key Responsibilities

Branch Operations

• Approval of transactions within delegated authority

• Check and ensure all Client’s instructions are processed accurately and timely.

• Review of Daily/Monthly Reports and report of unusual entries which may require further investigations / Escalations

• Reporting of any other Ad hoc information required from time to time

Management of Service Delivery

• Ensure clients are being served within stipulated standard

• Assist clients in queries; handling feedbacks, complaints which includes queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)

• To activate, educate & direct clients to utilise digital/self-service terminal (SST) channels

Compliance / Operational Risk

• To comply with all applicable money laundering prevention procedures and in particular, report & escalate any suspicious activity.

• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Client Network

• Branch Manager

• Branch Staff

• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder

• Good verbal and written communication skills

• 2+ years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling

• Customer service

• Written and verbal communication

• Attention to details

• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

1. Commercial Management & Customer Relations

• Maintain and develop relationships with key customers, including government agencies and commercial clients
• Manage technical sales processes, including client consultations and solution presentations
• Lead tender and proposal preparation, including technical and commercial components
• Review and negotiate contracts, terms, and project scope
• Identify opportunities within the existing customer base for upgrades, service agreements, and replacement systems
• Act as primary commercial representative of the company in Singapore

2. Technical Oversight & Support (Hands-on involvement)

• Provide technical leadership and support for installed testing and inspection systems
• Support troubleshooting, maintenance, and calibration activities when necessary
• Ensure high service quality and customer satisfaction
• Serve as technical escalation point for customers and internal team
• Provide technical guidance and training to local staff Hands-on involvement is expected, but also supported by the local technical team.

3. Project Coordination & Delivery

• Oversee installation and commissioning of new equipment and system upgrades
• Coordinate with customers, contractors, and external vendors
• Ensure compliance with local technical and regulatory requirements
• Monitor project timelines, quality, and customer acceptance

4. Operational Management

• Lead and supervise the local Singapore team (3 employees)
• Ensure efficient day-to-day operations of the entity
• Coordinate with HQ in The Netherlands regarding technical support, planning, and reporting
• Maintain relationships with local suppliers and service providers

Requirements

• Minimum 10 years of experience in industrial, technical, or engineering environment
• Experience in technical sales, service, or project management
• Experience with industrial equipment, testing systems, or capital equipment preferred
• Experience managing customers independently in Singapore
• Management or leadership experience is advantageous.
• Strong technical understanding of industrial or electromechanical systems
• Ability to understand and explain technical solutions to customers
• Ability to oversee installations, service, and technical operations

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

OTHERS

• Working Location: Canberra

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to edan@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Chin Long (Edan) (R23116697)

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Centre Leadership & Operations

• Ensure smooth and efficient operations of the Senior Care Centre(s)

• Maintain high standards of care and programmes that enhance seniors' health, function, and quality of life

• Oversee referrals, assessments, client onboarding, and NMTS/Financial Assistance processes

• Manage staff deployment, rosters, and cross-centre coverage

• Support budget management and cost-effective centre operations

• Ensure accurate documentation, attendance records, claims submissions, and audit readiness

Team Management & Development

• Supervise Centre Managers, Supervisors, and care staff (non-clinical oversight)

• Work closely with clinical professionals (Nurses, Therapists)

• Partner with HR on manpower planning, recruitment, and training needs

• Foster a collaborative and high-performing team culture

Governance, Compliance & Quality Assurance

• Ensure compliance with AIC/MOH service requirements and licensing standards

• Develop, review, and implement SOPs

• Conduct internal audits and investigations when required

• Oversee food safety, hygiene, facilities management, and vendor management

Stakeholder & Community Engagement

• Collaborate with partners to develop programmes and initiatives

• Work with Communications & Development to secure donations, sponsorships, and volunteers

• Build strong partnerships within the active ageing ecosyst

Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

We are seeking an experienced and dynamic Lead Centre Manager to oversee the operations of our Senior Care Centre. This leadership role is responsible for ensuring high-quality care delivery, regulatory compliance, operational excellence, and strong stakeholder partnerships. The incumbent will report to the Head, Regional Services and should possess the following:

• At least 5 years of experience managing health or community care services, with supervisory responsibilities

• Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

• Certifications in food safety, fire safety, or facilities management are advantageous

• Strong leadership, communication, and stakeholder management skills

• Analytical, approachable, and collaborative working style

If you are passionate about community care and senior services, and ready to lead a multidisciplinary team, we welcome your application.

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably.

Mission

You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle.

Overarching Objective For The Role: 

• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale

• Own customers’ multi‑year AI roadmap and execute cross‑functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs

• Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements

How You’ll Make an Impact

Strategic Responsibilities

• Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.

• Design Authority: Serve as the design authority for customers’ AI deployments — lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly.

• Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle.

• Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. 

• Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times.

• Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal.

• Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement.

• Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction.

• Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations — framing use cases within safe, explainable, and policy‑aligned guardrails.

What You’ll Need to Succeed

Strategic Skills & Expertise

• Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.

• Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.

• Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.

• Consultation & Communication: Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.

• Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.

• Forward-Thinking & Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution—balancing innovation with practical delivery feasibility.

Qualifications

• Must have a minimum of 12+ years of related experience in Customer Success / Experience, 3+ years of AI related experience

• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting

• Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.

• Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.

• Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes

• Excellent program management and cross-functional influence skills.

• Familiarity with emerging AI trends is a plus

• Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

Great to have

• AI Domain Expertise: Deep understanding of AI capabilities within Zendesk’s platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!