Total 573 Manager technical engineer job vacancies in Singapore

Responsibilities:

Asset and Liability Management application

• Plan technical deliverables (including system enhancements and upgrades) to meet project requirements within the allocated budget and schedule.

• Collaborate across multiple application teams to manage technical dependencies and oversee the development of required enhancements.

• Plan, monitor, and manage risks and issues related to technical delivery.

• Provide regular technical delivery status updates to the Project Manager (PM), Program Manager, and Team Lead.

• Partner with System Analysts, Functional Business Analysts, and SMEs to gather, understand, and finalize functional and technical requirements.

• Provide system inputs during the specification phase (e.g., effort estimation, high level delivery plan, impact assessment).

• Work closely with Architects and Development Leads to ensure solution design adheres to enterprise architecture principles, security, and control standards.

• Partner with the Test Manager to ensure successful completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance/load testing, and application security testing with high quality outcomes.

• Prepare and manage the technical implementation plan across application teams, coordinating activities to ensure smooth production cutover and effective post implementation support.

• Escalate issues that may impact the project schedule in a timely manner and propose viable workarounds or resolutions.

Requirements:

Education:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Relevant professional or technical certifications are advantageous but not mandatory.

• Strong knowledge of SAS tools and SAS development background; experience with SAS Viya is preferred.

• Working experience on Linux platforms is preferred.

Leadership & Soft Skills

• Experience leading technical delivery teams in complex enterprise environments.

• Strong stakeholder management skills, especially when engaging senior RISK management stakeholders.

• Strong communication skills with both technical and non technical stakeholders.

• Results driven, proactive, and able to manage concurrent initiatives in fast paced environments.

Technical Skills & Experience

• Strong technical knowledge of SAS and Linux platforms.

• Good business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• More than 15 years of proven experience in developing and delivering global or regional IT capabilities within a multinational or regional organization, with experience in managing budgetary responsibilities.

• Over 8 years of leadership experience managing IT delivery teams.

• Strong communication skills with technical stakeholders.

• Experience in the banking industry is preferred.

• Experience in implementing large scale, high availability applications or leading major project implementations.

• Knowledge and experience with service oriented technologies.

• Results oriented with a strong focus on delivery.

• At least 8 years of hands on systems development experience, including coding, creating functional and technical specifications, system development, and testing.

• Solid understanding of the software development lifecycle (SDLC).

• Highly effective in communicating with technical stakeholders and proficient in communicating with non technical stakeholders.

• Strong problem solving skills, analytical capabilities, systems thinking, and solution design skills.

Key Domain/ Technical Skills
• SAS and Linux platforms.

• Business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• Solid understanding of the software development lifecycle (SDLC).

1. Customer Onboarding & Activation

• Lead onboarding for new enterprise customers
• Configure platform setup aligned to client needs (brands, categories, keywords, dashboards, etc.)
• Conduct training sessions for different stakeholder groups (CMI, Brand, Digital, Content teams)
• Ensure customers reach “first value” quickly (early insights, dashboards, reports)

2. Use Case Discovery & Solutioning

• Work closely with clients to understand:Business objectivesKey questions (e.g., trends, content strategy, competition, innovation)
• Translate these into clear platform use cases
• Guide clients on how to leverage Convotrack.ai for:Social intelligenceContent strategyConsumer insightsCampaign analysis
• Act as a consultative partner, not just a platform trainer

3. Adoption & Engagement Management

• Drive regular usage of the platform across teams
• Track usage metrics (logins, queries, reports generated, etc.)
• Identify drop-offs or low adoption areas and proactively intervene
• Run periodic check-ins, demos, and refresh training sessions

4. Insight Delivery Support

• Support clients in extracting meaningful insights from the platform
• Assist in framing outputs for business decisions (presentations, summaries, narratives)
• Ensure clients can independently derive value over time

5. Account Growth & Expansion

• Identify opportunities to expand within the account:New teams (e.g., Insights → Brand → Digital → R&D)New use casesAdditional markets / brands
• Partner with Sales to drive upsell and cross-sell opportunities
• Act as the internal champion for account growth

6. Client Relationship Management

• Serve as the primary point of contact post-sale
• Build strong relationships with key stakeholders
• Run governance cadences (weekly syncs, monthly reviews, QBRs)
• Ensure high customer satisfaction and trust

7. Feedback Loop to Product & Data Teams

• Capture client feedback, feature requests, and pain points
• Work with Product/Engineering to: Resolve issues Improve usability Prioritize enhancements
• Advocate for client needs internally

Key Outcomes / KPIs

• Time to First Value (TTFV)
• Platform Adoption Metrics (active users, usage frequency)
• Customer Retention / Churn
• Net Revenue Retention (NRR) contribution
• Expansion Revenue / Upsell pipeline
• Customer Satisfaction (CSAT / NPS)
• Number of active use cases per account

Skill Set Required

Core Skills

• Strong client-facing and communication skills
• Ability to translate business problems into product solutions
• Analytical thinking (comfortable with data, insights, storytelling)
• Project management and stakeholder coordination

Technical / Product Understanding

• Ability to understand and explain platform capabilities
• Comfort with dashboards, data tools, and AI-driven insights platforms

Consultative Mindset

• Think like an insights partner, not a support executive

Ability to guide clients on “what to do”, not just “how to use

Loh Chiang Soon (R1873093)

Business Edge Personnel Services Pte Ltd (96C4864)

• Supportive and collaborative work environment.
• Opportunities for professional growth and development.

About Our Client

A leading organization in the lifesciences sector is seeking a dynamic Technical Service Manager to drive high‑performance service operations for specialised decontamination and bio‑containment equipment.

Job Description

• Deliver a consistent, high‑quality customer experience across service sites, distributors and regional operations.
• Lead installation, qualification, validation, servicing, repair and calibration of advanced life‑science decontamination systems.
• Serve as the escalation point for complex service issues, customer claims and complaints.
• Lead, coach and develop service engineers and customer service teams with a focus on performance, capability building and technical excellence.
• Plan and optimise service resources to meet customer expectations, operational requirements, and safety standards.
• Oversee hydrogen peroxide filling operations and collaborate with global and regional supply chain teams.
• Analyse customer insights, field data, and service performance metrics to drive continuous improvement.

The Successful Applicant

• 8-10+ years of progressive experience in customer service operations, technical service or field service within a regulated, lifesciences or technical environment.
• Demonstrated experience leading diverse, multi‑disciplinary teams.
• Strong technical understanding of electro‑mechanical systems, with added advantage for PLCs, HMIs, or control systems.
• Excellent communication, decision‑making and stakeholder management capabilities.
• Experience in calibration, pressure testing, HEPA filtration testing or contamination control technologies will be added advantage

What's on Offer

This is an excellent opportunity for an experienced Technical Service Manager to make a significant impact. Apply now to join this exciting organisation.

Contact

Shangari Manoharan (Lic No: R21101201/ EA no: 18S9099)

Quote job ref

JN-022026-6953654

Phone number

+65 6643 9733
Michael Page International Pte Ltd | Registration No. 199804751N   

• Shadows the Technical Manager and/or Senior Technical Manager and/or Technical Director as and when required.
• Leads the technical team to support construction team for all design matters including shop drawings review and production.
• Reviews all technical documentation and drawings of the Project works.
• Works closely with the appointed Consultants and construction team on designs and project deliverables to enhance site efficiency and constructability.
• Leads on the design approval from the Authority/Agency including URA, BCA, LTA, PUB etc for the Project works.
• Manages design approval process in a timely manner to resolve all technical issues
• Ensure strict compliance of the design in accordance with the contractual requirements
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties
• Leads the technical team to work closely with in-house BIM team and resolves all clarifications on technical requirements pertaining to the Project works
• Identifies and highlights to KTC management and project team of any potential risks or issues that will impact Project performance
• Prepares and presents design progress status and slides to KTC management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e. Architectural, MEP, BIM etc.) on design to ensure delivery of high quality outcome
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned.
• Attend Progress Meetings, Technical Meetings, Coordination Meetings, Site Meetings etc.

Requirements

• Minimum 8 years of design experience or design management experience (with at least 3 years of design experience)
• Professional Engineering Board (PEB) recognized degree in Civil Engineering

The Senior Technical Manager leads technical operations and manages the technical department to deliver engineering and planning services for tender and support, overseeing all data center projects.

Responsibilities

• Manage permanent and temporary works design and optimize designs by directing appointed consultants to deliver projects within budget
• Coordinate design matters and submissions by liaising with clients, consultants, and authorities to ensure compliance and timely approvals
• Oversee shop drawing submissions, plan and control design schedules, and monitor progress to meet project timelines
• Collaborate with construction and other project departments to fulfill design requirements and resolve technical issues
• Address technical queries and submit Requests for Approval/Information (RFA/I) to clarify ambiguous design details with relevant parties
• Review technical specifications and proposals from consultants, subcontractors, and suppliers to develop procurement specifications
• Enforce adherence to workplace safety practices throughout all technical operations
• Build and maintain positive client relationships through effective client-facing skills and strong people orientation
• Develop and deliver clear, targeted communication to diverse audiences to support project objectives
• Lead and motivate teams to achieve high performance and ensure timely, efficient, and effective implementation of project plans.

Required competencies and certifications

• Degree in Civil Engineering from a recognized university endorsed by the PE Board or qualification acceptable to the Commissioner of Building Control
• Minimum 10 years of engineering experience delivering large-scale projects

Preferred competencies and qualifications

• Experience in data center projects

Responsibilities:

• Led technical team in reviewing and optimizing designs, shop drawings, and project documentation to ensure accuracy and compliance
• Collaborated with consultants and construction teams to improve constructability and streamline project delivery
• Managed design approval processes, resolving technical issues efficiently and minimizing project delays
• Ensured all designs met contractual requirements, industry standards, and client specifications
• Coordinated with BIM and multidisciplinary teams to resolve technical clarifications and enhance workflow
• Identified potential risks early and implemented mitigation strategies to protect project outcomes
• Prepared and presented design progress reports and updates to management, project teams, and clients
• Supported tender processes with precise technical submissions, contributing to successful bids
• Actively participated in progress, coordination, and site meetings to drive alignment and quality delivery

Qualifications:

• Bachelor’s degree in Civil Engineering (PEB recognized)
• Minimum 8 years in design/design management, with 3+ years hands-on design experience
• Strong expertise in civil engineering design, documentation, and shop drawings
• Solid technical expertise in electrical systems, components, and installation practices
• Good understanding of relevant electrical engineering codes, regulations, and safety standards
• Effective communication and teamwork abilities to collaborate with project stakeholders
• Skilled in reading and interpreting electrical drawings and schematics

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Weeseng HVAC Technology Pte Ltd is seeking a highly motivated and experienced Production / HVAC Manager to join our growing team. The successful candidate will be responsible for leading project teams and managing ACMV projects from planning through to successful completion.
Key Responsibilities

•  Lead, plan and oversee daily and weekly production schedules and delivery timelines are met.

•  Optimize manpower, materials, and workflow to improve efficiency and minimize waste.

•  Supervise material preparation, processing, packaging, and inventory control.

•  Ensure adequate staffing, equipment, and materials are available for efficient production activities.

•  Monitor production processes to ensure adherence to approved SOPs, Standardization, and operational procedures.

•  Verify and approve production records to ensure manufacturing activities are accurately documented and completed.

•  Oversee the proper operation, maintenance and calibration of production equipment.

•  Ensure production areas are maintained in accordance with cleanliness, safety and operational standards.

•  Supervise production personnel, assign tasks, and monitor performance to ensure efficient operations.

•  Lead team to troubleshoot technical issues.

•  Lead team to oversee and manage site installation.

•  Ensure production activities, waste handling, and environmental practices comply with workplace safety and regulatory requirements.

Requirement

•  Diploma in Mechanical Engineering or equivalent qualification.

•  Minimum 5 years of relevant hands-on experience in HVAC (Air conditioning & Mechanical Ventilation) systems.

•   Strong technical knowledge of chiller and AHU design.

•   Proven leadership skills with strong communication and interpersonal abilities

•   Ability to manage local and foreign workers.

•   Basic understanding of 3D modelling and engineering software (e.g. SolidWorks, electrical design tools)

Salary & Benefits:

•  Salary Range : S$3,800 - S$5,000 (commensurate with experience).

•  Annual variable bonus (performance -based).

•  Medical Benefits.

•  Career development opportunities.

Interested candidates are invited to submit their detailed resume to finance@weeseng.com or contact Tel : 6245 2712

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

This is a hands-on engineering role with additional responsibilities in solution design and stakeholder collaboration.

Application & Platform Development
• Design, build, and maintain full stack applications using .NET 8, .NET 10, ASP.NET Core, and Angular 14+.
• Develop RESTful APIs and microservices to support HVAC operational systems, including scheduling, equipment diagnostics, asset management, and real time data visualization.
• Implement secure and scalable data access layers using Azure SQL and modern ORM techniques.
• Ensure code quality through clean architecture principles, reusable components, and automated testing.
Industry-Specific Engineering
• Work with HVAC domain experts to translate system requirements, sensor data, and equipment logic into scalable software solutions.
• Integrate applications with IoT devices, controllers, and field service tools as needed.
• Optimize applications to handle real time data streams and time series data related to HVAC performance and telemetry.

Architecture & Technical Leadership
• Collaborate on system architecture using cloud native design patterns.
• Guide technical discussions, propose improvements, and influence long term platform strategy.
• Conduct code reviews and mentor mid level and junior developers.

Cloud, DevOps & Deployment
• Build and maintain CI/CD pipelines using Azure DevOps or GitHub Actions.
• Deploy and manage services within Azure, including App Services, Functions, Key Vault, and Azure SQL.
• Implement observability practices such as logging, tracing, and automated monitoring for high availability HVAC systems.

Quality, Reliability & Collaboration
• Develop unit tests, integration tests, and end to end test automation.
• Participate in Agile ceremonies and collaborate closely with product, QA, and field operations teams.
• Troubleshoot production issues in distributed, cloud based environments.

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

We are seeking a Process Specialist / Manager with expertise in environmental engineering, particularly in the fields of water and wastewater treatment, waste management, and renewable technologies.

The ideal candidate should be passionate about driving technological innovation, advancing process engineering solutions, and solving complex engineering challenges.

Role and Responsibilities

• Lead and champion R&D initiatives to develop innovative products and services.
• Collaborate with the business development team to prepare technical proposals and deliver cost-effective solutions to clients.
• Provide technical expertise and support during project development and plant operation.
• Contribute to the continuous improvement of technology advancement.

Qualifications and Requirements

• Master’s degree or higher in Environmental Engineering, Chemical Engineering, or a related discipline.
• Minimum 3 years of relevant technical experience in environmental or process engineering roles.
• Industrial experience in one or more of the following areas is preferred: Water and wastewater treatment, Solid waste or hazardous waste treatment, Sludge management, Renewable energy or resource recovery technologies.
• Strong capabilities in communication, engineering design, and project management.
• Excellent written and verbal communication skills in English and Chinese to engage effectively with Chinese-speaking stakeholders.
• Posting to project site work and overseas travelling may be required.

Technical Manager (Electrical)

• Working Day: 5.5Days | 8.30am to 5.30pm (Mon – Fri), 8.30am to 12.30pm (Sat)

• Project Location: East, at Changi area

• Salary: $6,000 - $9,500

• Degree in Electrical Engineering or any other relevant field with relevant design working experience

• Preferably a Professional Engineer registered with the Professional Engineers Board, Singapore

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Technical Manager(Electrical) role

Responsibilities

• Develop and implement successful design strategies and implement them for the project

• Ensuring that the multi-disciplinary teams building the project work together smoothly and that everything is delivered on time and within budgetOverseeing the design process using technical expertise

• Advising on the selection of materials used and other aspects of procurement

• Working with clients to ensure that their expectations are met

• Reviewing designs with health and safety in mind
  Ensuring strict compliance of the design in accordance with contractual requirements and Singapore standards. 

• Maintaining thorough documentation of the design process

• Managing processes relating to the project’s design to ensure that everything is delivered to schedule and budget

• Keeping up to date with changing building legislation and codes of practice relating to design
  Prepare and submit Single-Line Diagrams (SLD) and Drawings for FAT.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

The Company

We are supporting a Financial Services client in hiring a Contract Technical Project Manager to deliver technology initiatives within a regulated environment. This role will work closely with business stakeholders, internal technology teams, and vendors to drive end‑to‑end project delivery. The project environment includes exposure to cloud platforms, particularly AWS.

The Role

• Manage end to end delivery of assigned technology projects, from planning through implementation and handover

• Drive project scope, schedule, risks, issues, dependencies, and resource coordination

• Act as the key point of contact between business stakeholders, technology teams, and external vendors

• Translate business requirements into clear technical delivery plans and milestones

• Ensure adherence to governance, risk, security, and regulatory standards within Financial Services

• Provide regular project status updates, reporting, and steering committee materials

• Support testing coordination, deployment, go live activities, and post implementation reviews

Your Profile

• Around 6 years of experience as a Project Manager or Technical Project Manager

• Proven project delivery experience within Financial Services (banking, payments, insurance, or regulated environments)

• Strong understanding of SDLC and project delivery methodologies (Agile, Waterfall, or hybrid)

• Working knowledge of AWS, with exposure to cloud based applications, data platforms, or infrastructure projects

• Comfortable working with cross functional technical teams such as developers, data, infrastructure, and security

• Strong stakeholder management and communication skills

• Experience working in environments with governance and compliance requirements

Apply Today

Please send your resume, in WORD format only and quote reference number DC13408088, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Dmitriy Chervinskyi EA Registration no.: R22108655

My client is looking to hire a Technical Project Manager to join his growing team, the candidate will be responsible for planning, executing, and delivering technology projects that support the organization’s strategic and operational goals. This role blends project management expertise with strong technical acumen to drive end‑to‑end project success. if you will be interested, please send in your updated resume to grace.lee@innovasolutions.com.sg for discussion.

Project Planning & Execution

• Lead the full project lifecycle from initiation to closure, including scoping, requirements gathering, scheduling, resource planning, and change management.
• Develop detailed project plans, timelines, and cost estimates.
• Monitor project progress using project management tools, ensuring adherence to milestones and deliverables.

Technical Leadership     

• Translate technical requirements into actionable plans for engineers and stakeholders.      Assess technology options, recommend appropriate solutions, and ensure technical feasibility.
• Manage system integrations, migrations, infrastructure upgrades, and application deployments.

Stakeholder & Vendor Management

• Serve as the primary point of contact between IT teams, business units, and external vendors.
• Facilitate communication across stakeholders, ensuring clear understanding of project objectives and progress.
• Negotiate contracts, manage vendor performance, and evaluate solution proposals.

Risk, Quality & Compliance Management

• Identify project risks, develop mitigation strategies, and maintain risk registers.
• Ensure projects comply with IT policies, cybersecurity standards, regulatory requirements, and best practices.
• Conduct quality assurance reviews, user acceptance testing (UAT), and post‑implementation evaluations.

Budget & Resource Management

• Manage project budgets, financial tracking, and procurement processes.
• Coordinate internal and external resources to optimize delivery and manage workload.

 Documentation & Reporting

• Maintain comprehensive project documentation including project charters, technical specifications, and status reports.
• Present regular progress updates to senior management and stakeholders.

Qualifications

Education & Certification 
Degree in Information Technology, Computer Science, Engineering, or related field.
Professional certifications (preferred):

• PMP, PRINCE2
• ITIL Foundation
• Agile/Scrum Master
• Relevant technical certifications (Microsoft, Cisco, AWS, Azure)

Technical Competencies
Solid understanding of IT infrastructure, cloud technologies, networks, cybersecurity, and enterprise systems.
Experience managing technical projects such as:

• Cloud migration (Azure, AWS, Ali Cloud)
• Application Development (Java, C#.NET)
• Software deployments (GitHub, Azure DevOps)
• Low Code Development (ServiceNow, Outsystems
• CRM project (Salesforce, Dynamics 365)
• Systems integration (KONG, MuleSoft, BizTalk, APIM)
• Familiarity with tools such as Microsoft Project, Jira, ServiceNow, or equivalent.

Grace Lee
Senior Manager
Grace.lee@innovasolutions.com.sg
EA Registration no: 12C5526
CEI Registration: R1545055

About The Job:

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / RH Satellite / RH Ansible. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring:

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Enterprise Linux, RH Satellite, and AAP.

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or Middleware

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Software engineering background; experience with RPM-based Linux and Java technologies

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts