Total 1,430 support analyst job vacancies in Singapore

Senior SOC Analyst (L2/ Cyber Threat/ Perm Role/ Central)

• Location: Central Area

• Permanent Role

• Salary: up to $8,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Investigate L1-escalated alerts; assess scope, impact, and severity.
• Lead incident response (containment, eradication, recovery) using playbooks.
• Correlate data from SIEM, EDR, network, and cloud tools to identify threats and root causes.
• Assess vulnerabilities and threats; recommend timely remediation.
• Use scripting/automation to improve investigation and reporting.
• Produce clear incident reports with timelines and evidence.
• Apply threat intelligence (e.g., MITRE ATT&CK) and perform IOC-based hunting.
• Collaborate with L1 and CSOC teams to resolve incidents and enhance SOC processes.

Requirement:

• Min 3 year of relevant working experience in SOC as Security Engineer, IT Security Operations and Security Operations Centre or Computer Emergency Response Team (CERT/CIRT).
• Diploma/ Degree in computer science/ Computer Engineering / Information Security or related certifications.
• Strong incident investigation, log analysis, and event correlation skills.
• Ability to evaluate impact and recommend mitigation actions.
• Experience with phishing, malware, credential compromise, misconfigurations, and network threats.
• Knowledge of network protocols, system logs, Windows/Linux, and attack techniques.
• Basic scripting (Python, Bash, PowerShell) preferred.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, CVSS, OWASP Top 10.
• Experience with SIEM, EDR, SOAR; rule tuning/automation is a plus.
• Willing to work 12-hour rotating shifts.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to jackyooi@careerally.com.sg

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Our client, a global technology leader specializing in search, digital platforms, cloud computing, and data-driven innovation, is seeking a Financial Data Analyst/Product Analyst to support financial reporting and analytics through data extraction, SQL scripting, and reporting automation. This role will focus on generating and transforming large financial datasets, building SQL-based reporting solutions, and delivering actionable insights to support business and finance stakeholders.

This is a fixed term contract ending on the 14 Dec 2026 with possibilities for extension thereafter

Responsibilities

• Extract, validate, and analyze financial data from databases, data warehouses, and ERP systems using SQL.
• Write and maintain SQL scripts to support reporting, data analysis, and financial insights.
• Interpret financial and operational data to identify trends, risks, and business opportunities.
• Build and maintain dashboards and reports using BI tools such as Looker, Tableau, or Power BI.
• Support recurring financial reporting, ad-hoc analysis, and reporting automation initiatives.
• Partner with Finance and cross-functional teams to ensure data accuracy and deliver actionable insights.

Requirements

• Up to 6 years of experience in Financial Analysis, Product Analytics, FP&A Analytics, Financial Data Analytics, Business Intelligence, or related roles.
• Advanced SQL skills with the ability to independently write and optimize complex queries and scripts.
• Strong analytical skills with the ability to interpret data and translate findings into business recommendations.
• Strong financial domain knowledge with experience analyzing P&L, revenue, costs, budgets, or financial performance metrics.
• Proven experience extracting and working with large datasets from platforms such as BigQuery, Snowflake, SAP, Oracle, or similar.
• Experience with Excel and BI tools such as Looker, Tableau, or Power BI.

To support the Singapore Compliance Officer in administrative and advisory related compliance duties that are core to the delivery of ACO strategy and implementation of a robust and structured Compliance Programme in Singapore.  Play a key role in the day-to-day compliance administration matters such as organising compliance meetings, management reporting of Core Compliance (i.e., Non-Financial Crime) risk assessment and Management Information (CRA/MI), and various regulatory-related reporting.  Assist compliance advisors in the department on advisory matters where required.     

Job Responsibilities:

• Be the primary contact point for the management of the monthly Singapore Compliance Committee meetings (“CCM”).  This includes scheduling meetings, organising internal timelines and collating the Management Information (“MI”) reporting from various teams within ACO to facilitate the preparation of the CCM materials, performing reasonableness review of the consolidated CCM materials, preparing CCM minutes, etc.

• Support the team and work in partnership with colleagues from other teams in ACO &/or Head Office in the construction of Core Compliance CRA/MI reporting to ACO management, local branch management and any other local governance committees where necessary. 

• Monitor action plans to ensure compliance gaps are closed in a timely manner to mitigate compliance risk.

• Prepare MAS regulatory reports that are under ACO’s responsibility for submission to the MAS.

• Coordinate and collate the Core Compliance responses for the relevant regulatory queries and for internal/external audit.

• Support compliance reporting to the Head Office as required.

• Where required, support the compliance advisors in queries pertaining to the Singapore Branch based on MAS requirements and Bank’s compliance policies and procedures. 

• Support projects or initiatives, or take on additional responsibilities, as required.

Job Requirements:

• Degree qualified and have interest in exploring a career in compliance. Fresh graduate may apply.

• Prior exposure to banking and financial regulations in Singapore (Banking Act, Securities & Futures Act, Financial Advisers Act) will be advantageous. 

• Strong organisation/administrative skills, meticulous, task oriented. 

• Strong interpersonal and communications (written and verbal) skills, and ability to liaise with stakeholders across business units and functions. 

• Good analytical skills.

• Ability to work both independently and as part of a team. 

• Positive attitude, driven, motivated, and proactive in supporting the team’s compliance deliverables. 

• Ability to thrive in a changing environment and remain resilient under pressure.   

We regret to inform that only shortlisted applicants will be notified.
(Job ID:10077057)

Overview
An opportunity is available for a detail-oriented laboratory professional to support diagnostic and clinical testing across multiple laboratory disciplines. The role involves performing accurate laboratory analyses, handling specimens, maintaining equipment, and ensuring high standards of quality, safety, and documentation within a regulated healthcare environment.

Key Responsibilities

• Perform a range of laboratory tests across pre-analytical and post-analytical stages
• Prepare, process, and handle biological specimens and samples in accordance with established protocols
• Ensure accuracy and reliability of test results, including proper documentation and data entry
• Operate, calibrate, and maintain standard laboratory instruments and equipment
• Support quality control procedures and adhere strictly to laboratory safety and compliance guidelines
• Maintain laboratory inventory, cleanliness, and operational readiness
• Assist in administrative and data management tasks as required
• Rotate across various diagnostic disciplines including microbiology, haematology, blood bank, immunology, clinical chemistry, molecular diagnostics, and cytotechnology

Requirements

• Diploma in CPT, Biotechnology, Biomedical Science, or related discipline
• Strong attention to detail and numerical accuracy
• Good communication skills and ability to work effectively within a team
• Proficient in Microsoft Office applications
• Prior laboratory exposure will be an advantage
• Central location

To Apply
Please send your updated resume to: healthcaretemps@recruitexpress.com.sg
(Attn: Clinical Laboratory Analyst - Leon)

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License No. 99C4599

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Investment Technology
The Investment Technology group builds and enhances technology that supports the firm’s end-to-end investment lifecycle. It brings together capabilities across analytics, deal workflow, trading, execution, and operations to enable consistent, efficient, and data-driven investment processes. Through modern, scalable, and secure platforms, the group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Production Support Engineer?

• Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

• Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.

• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

• System Resiliency Management: Drive system failover and disaster recovery processes.

• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support. 

What makes you a successful candidate?

• Bachelor’s degree in computer science, Information Technology, or equivalent experience

• 6+ years of experience in an application support, system administration or related role

• Hands on technical skills in the following areas: 

  • Hands on experience with monitoring tools (e.g., Datadog, Splunk).

  • Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)  

  •  Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).

  • Knowledge of operating systems (e.g., Linux, Windows).

  • Stellar problem-solving and analytical skills.

  • Strong attention to detail and multitasking prowess. 

• Excellent communication and interpersonal skills.

• A team-oriented mindset with a dash of independence.

• Strong experience in at least one of the following domains is preferred. Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS Data analytics and TCA report 
• Business Intelligence tools (e.g., Power BI, Tableau, DataBricks) 

Work at the Point of Impact  
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC  
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer  
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:  
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/17205/

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes. At the heart of this, the Business Support & Strategic Projects Director leads the delivery of key initiatives, with accountability for implementing agreed projects, identifying and capturing process improvement opportunities from stakeholders, and assessing change requests.

The role leads projects and initiatives that enhance HR processes, improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

Customer management

• Engage with middle and senior HR stakeholders across regions and the BPO peer group
• Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimization
• Translate customer requirements into practical, scalable solutions aligned with global standards

Stakeholder management

• Align proposed process changes with affected stakeholders (e.g., regional/country HRrepresentatives)
• Advocate for global process standardization and influence stakeholders to adopt required changes
• Collaborate with DHL HR Centres of Excellence (CoE)
• Drive engagement from the BPO country/region extensions
• Provide regular updates to stakeholders on milestones, deliverables, and budget performance                                                                                                                  

Strategic Project Management

• Define and document project scope, objectives, and requirements
• Lead HR transformation projects, including large-scale implementations and system roll outs
• Ensure delivery of projects in line with agreed timelines, scope, and quality standards
• Coordinate global transitions and deployment of new services or enhancements
• Ensure adherence to standard methodologies and global processes
• Contribute to the development and validation of outsourcing plans and business cases (BCA)
• Consulting on managing transitions to outsourcing providers
• Identify risks and issues and initiate corrective actions as required                                       

Process Management

• Gather and consolidate process improvement opportunities from business requirements, change requests, and continuous improvement initiatives
• Support intake and structuring of change requests across the organisation
• Assess cost-benefit and business impact of proposed process improvements
• Prioritise change requests in alignment with strategic objectives
• Provide recommendations on process changes and improvements

What are we looking for from you?

• Demonstrated ability to lead teams and work cross functionally
• Solid Project/Program Management experience leading large-scale projects from preparing and developing to implementing
• Good general business and operational management experience
• Solid record of delivering results and improvements across HR processes
• Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems)
• PrinceII / ITIL certification or equivalent work experience

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submission.
• Record and report equipment failure discovered during the preventive maintenance cycle.
• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until resolution.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
• Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
• Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferred
• Ability to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
• Able to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levels.
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.
• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Hands-on Experience working with LAN/WAN/WLAN which include
• Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Alcatel Wireless and Omni Switch
• Arista Switches and Cloudvision
• Fortinet, Checkpoint and Palo Alto Firewalls
• SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass

• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Salary: SGD 6,000 - SGD 7,000 

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 5 years of relevant working experience in a managerial or senior leadership role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Able to work after office hours when required (for urgent customer support).

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Our esteemed client in the IT industry is seeking a Business Analyst to join their dynamic team:

• Employment Type: 1-year renewable contract
• Position: Business Analyst
• Location: Central (Nearest MRT: Clarke Quay / City Hall)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Up to $7,600 + Bonus

Job Responsibilities:

• Drive product outcomes by delivering data-driven insights and recommendations.
• Perform market analysis to identify problem areas and potential opportunities.
• Review existing solutions to uncover gaps, synergies, or areas for improvement.
• Conduct user research and interviews to support problem definition and solution development.
• Establish success metrics, track performance, and develop dashboards for monitoring.
• Analyze post-launch results to identify improvements and optimization opportunities.
• Assess the impact of proposed changes and evaluate resource requirements accordingly.

Job Requirements:

• Minimum a Diploma in Computer Science, Business or related discipline with at least 4 years of relevant working experience.
• Preferably have hands-on experience with configuration in ServiceNow, or be willing to take on hands-on responsibilities involving configuration of SaaS/COTS platforms (e.g., ServiceNow).
• Experience working end-to-end with product or project teams in delivering solutions.
• Able to work independently in a fast-paced environment and manage competing priorities effectively.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

• Working Hours: 8:30 am to 5:30 pm (Monday to Friday)
• Flexi work arrangement (Core working hours is 11am - 3pm)
• AWS + Variable Bonus Provided
• Working location: Buona Vista

Research Support Office (Secretary, Pharmaceutical company)

■Executive Assistant to CEO and Administration Head:

• Provide full spectrum of secretarial support to CEO and Administration Head including but not limited to calendar management, coordination of meetings, travel arrangements, preparation of presentation materials and expense claims.

• Coordinate and liaise with internal and external parties for all meetings and conferences arranged.

• Support in preparation of manuscripts (e.g. media interview, review, textbook).

• Ad-hoc duties as and when required.

■Administrative tasks and Office Management:

• Preparation of invoices and documents.

• Coordinate with internal and external parties on documentations and delivery of items.

• Ordering of materials needed for shipment such as dry ice, boxes and etc.

• Prepare various reports as and when needed by the management.

• Provide secretarial and administrative support to the various research committees

• Handle general office administration such as setting up meeting rooms which includes setting up of video and teleconferencing.

• Provide administrative support to HR team on interview arrangements and safe travel entry applications when required

• Ad-hoc general administrative support as and when required.

Job Requirements:

• Degree holder of any discipline with minimum 1 year of secretarial experience in the sciences/ pharmaceutical/ medical related industry.

• Related experiences in providing secretarial support to various institutional reviews

• Experienced in reading and extracting literature reviews from medical articles.

• Proficiency in Japanese Language is a must to liaise with Japanese speaking employees, external clients and Japan HQ.

Interested applicants, please send your resume to Tiffany Koh (R1104633) with email subject header "Job Application for Research Support Office (Secretary, Pharmaceutical company) - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to haver ead and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA LicenseNo:90C4069

R1104633

Koh Jia Wen

RecruitFirst is hiring!
You will be outsourced/deployed to our client!

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.

About the Job

Company Description

CHP is a young and dynamic multi-service law firm based inSingapore.

We are made up of a team of commercially-minded lawyersfrom diverse legal backgrounds, and varying walks of life. This blend ofpersonalities and influences allows us to give you a fresh perspective on yourlegal issues.

Our aim is to always deliver pragmatic solutions, byproviding commercially viable advice, oftentimes leveraging on ourcross-disciplinary capabilities and diverse backgrounds.

Our synergetic approach enables us to work seamlesslyacross functions. Our teams of lawyers in distinct practice areas hold aclient-first approach to collaborate seamlessly and yield desired outcomes forour clients.

Role Description

We are seeking a motivated and detail-oriented Legal Secretary to join our dynamic legal team. This is an excellent opportunity fora fresh graduate who is eager to start their career in a fast-paced andsupportive legal environment. We welcome candidates with a diploma in LegalStudies, Communications, Public Relations, or Business, but no prior experienceis required, as we are committed to providing comprehensive training to theright candidate.

Key Responsibilities:

·       AdministrativeSupport: Provide full administrative and secretarialsupport to lawyers, including managing calendars, scheduling appointments, andorganising meetings.

·       FileManagement: Maintain and organise both physical andelectronic case files, ensuring all information is accurate, confidential, andeasily accessible.

·       Communication: Actas a liaison between lawyers, clients, courts, and external parties. Handleincoming and outgoing calls and emails in a professional and timely manner.

·       Billing& Invoicing: Prepare and process legal billing, invoices,and expense claims.

·       OfficeManagement: Assist with general office duties, such asordering supplies, managing couriers, and maintaining a tidy work environment.

Preferred Qualifications:

·       Diplomain any field (Law, Communications, Public Relations, or Business preferred)

·       Stronginterest in the legal industry and a desire to learn.

·       Excellentwritten and verbal communication skills.

·       Proficiencyin Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·       Exceptionalorganisational skills and attention to detail.

·       Abilityto handle confidential information with discretion.

·       Apositive attitude, strong work ethic, and ability to work effectively bothindependently and as part of a team.

This role is a fantastic entry point into the legalprofession, offering a solid foundation and growth opportunities. If you are aproactive and meticulous individual looking to build a career in law, weencourage you to apply. Fresh Graduates are welcome to apply!

Salary Range: $2,600 - $3,800