Total 4,591 Others support analyst job vacancies in Singapore

Responsibilities:

• Provide administrative and coordination support for HR projects and workforce-related initiatives.
• Coordinate and follow up with internal and external stakeholders to ensure timely completion of action items.
• Collate, track, and maintain documentation, including job descriptions and workforce-related information.
• Manage stakeholder enquiries and support project-related communications.
• Support recruitment administration, including job postings, interview scheduling, candidate coordination, and maintenance of recruitment trackers.
• Prepare reports, trackers, presentation materials, and other administrative documents as required.
• Provide general administrative support and assist with ad-hoc projects assigned by the team.

Requirements:

• Min Diploma in Human Resource Management, Business Administration, or a related discipline.
• Prior relevant experience would be advantageous.

Interested candidate, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Engineer-%28SHINE-Industry-Projects-and-Programme-Support%29/33489-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

SHINE Industry Projects and Programme Support
•             Coordinate SHINE consortium activities and industry project administration.
•             Support coordination among researchers, industry partners, government agencies, and internal stakeholders to facilitate SHINE activities and industry collaborations.
•             Coordinate industry project activities, including tracking project progress, deliverables, milestones, and reporting requirements.
•             Maintain project documentation, records, and administrative materials to support project execution and compliance requirements.
•             Support technical workshops, industry engagements, consortium activities, and collaborative initiatives involving SHINE researchers and industry partners.
•             Organise workshops, seminars, technical talks, industry visits, and stakeholder engagement activities.
•             Support development of postgraduate programme operations and related programme initiatives.
•             Liaise with researchers, industry partners, government agencies, students, and internal stakeholders to support programme objectives.
•             Provide administrative and operational support for SHINE initiatives and other ad-hoc programme activities as assigned.

Qualifications

•            Possess a Bachelor's degree in a STEM discipline (Science, Technology, Engineering or Mathematics), preferably in Electrical Engineering, Computer Engineering, Materials Science, Physics, Mechanical Engineering, or a related field.
•             Relevant experience in project coordination, industry collaborations, stakeholder engagement, programme administration, research administration, or related functions would be advantageous.
•             Experience coordinating projects, workshops, industry engagements, postgraduate programmes, internships, or multi-stakeholder initiatives would be advantageous.
•             Ability to engage effectively with researchers, students, industry partners, government agencies, and other stakeholders.
•             Strong interpersonal, communication, stakeholder management, and organisational skills.
•             Ability to manage multiple priorities and work effectively in a dynamic environment.
•             Experience in a university, research institute, government agency, corporate laboratory, or technology-related environment would be advantageous.
•             Familiarity with semiconductor technologies, advanced packaging, microelectronics, photonics, or related technology domains would be advantageous.
•             Self-motivated, resourceful, and able to work independently as well as collaboratively within a team.
•             Open to appointment on a fixed-term contract.

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public holidays
• Ability to draft a professional email response back to the customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830pm-8.30 am
• Mandarin Speaking preferred.

Eligibility: Local/PR
Fixed Allowance: $20 (communication) + $200 (Shift)
Employment Type: 2-year Contract (Renewable)
Working Hours:

• 8:30 PM – 8:30 AM (12-hour night shift)
• 2 days work, 2 days off rotating schedule
• Required to work weekends and Public Holidays based on roster

Our client is from a Manufacturing MNC. Due to their current expansion plan, they are looking for a Supply Chain Coordinator to join their team, in hopes of developing the current high performing team. They are located in the Central West area.

Job Responsibilities:

• Handle sales orders, purchase orders, invoices, and related ERP transactions accurately and in a timely manner.

• Manage daily shipment arrangements, including PO processing, data entry, scheduling, and verification of shipping and billing documents.

• Monitor customer orders, stock availability, production status, and delivery schedules to ensure on-time fulfilment.

• Support order backlog tracking and forecast coordination to ensure supply continuity and operational efficiency.

• Coordinate closely with factories, suppliers, and logistics partners on production planning, shipment readiness, and export/import arrangements.

• Coordinate with customers, suppliers, freight forwarders, warehouses, and internal teams to ensure smooth end-to-end supply chain operations.

• Communicate with SEA customers via email and phone to provide updates, support order processing, and resolve operational issues.

• Prepare and review shipping documentation, including invoices, packing lists, BL, AWB, and LC-related documents.

• Monitor logistics costs and support basic cost analysis to identify improvement opportunities.

• Assist in issue resolution, including shipment discrepancies and customer complaints.

• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma in Supply Chain/Logistics/Business related studies or equivalent.

• Min 4 years’ relevant working experience in supply chain, logistics coordination, customer service, or trading operations.

• Knowledge of import/export processes, including Incoterms, invoices, and packing lists would be advantageous.

• Proficient in Microsoft Office applications.

• Familiar with SAP or similar ERP systems is advantageous.

• Able to work independently, prioritize tasks, and manage multiple coordination activities simultaneously.

• Willing to occasional overseas travel when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: job•@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Summary

Looking for a technical windows expert for all Cloud operations services (Windows) in the organization. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the operations team. Will be accountable for the overall health and stability of the technical solutions within their scope and has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. They will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The team operates and delivers projects for its infrastructure scope covering Cloud Windows OS, Failover Cluster, Hyper-V, VMware, AWS, GCP, and HPE DL/Synergy/Simplivity/Alletra series hardware.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Windows services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Windows, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations,

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

• 7+ years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
• Subject matter expert on core technologies – Windows OS, Hyper-V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
• In-depth hands-on knowledge/experience with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• In-depth hands-on knowledge/experience with Python, PowerShell and Workflow integration tools.
• Knowledge and/or hands on working experience with patching tools and Active Directory.
• Ability to solve complex problems spanning multiple technologies and disciplines.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No.  R26161520

We are seeking a proactive and detail-oriented individual to support daily business operations across administrative, sales coordination, and customer service functions.

This role is well-suited for someone who is organised, enjoys working with people, and takes pride in ensuring smooth and efficient day-to-day operations.

Summary:

• Salary up $3500

• 5 days office hours

• Multiple locations hiring: Tai Seng

• Positive work environment

• Yearly bonus
  

Job Scope:

• Process and manage sales orders accurately and in a timely manner

• Prepare quotations, invoices, and other sales-related documents

• Ensure proper recording and maintenance of sales orders and customer information

• Monitor order fulfilment with internal supply chain teams to ensure timely delivery

• Respond to customer enquiries professionally and in a timely manner

• Provide administrative and operational support to the sales team

• Liaise with internal stakeholders to ensure smooth order processing and coordination

• Ensure all sales and contract information is accurately updated in the system

• Submit and maintain records for After Sales Service Support claims

• Support general administrative duties as assigned
  

Requirement:

• Experience in administration / sales support / customer service roles

• Proficient in Microsoft Office (especially Excel and Word)

• Good communication and coordination skills

• Organized, detail-oriented, and able to multitask

• Positive attitude with willingness to learn and support the team

• Entry-level candidates are welcome to apply, training provided

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)

We are looking for a Herd Support Executive to join our team and provide technical support for our products and services based in Singapore. You will be handling our Malaysian client base and will be responsible for troubleshooting issues, resolving user queries, and ensuring the smooth operation of our products.

Job responsibilities:

·       Provide first-level support such as system setting, onboarding, payroll processing and etc.

·       Respond to user requests and inquiries via phone, email, or ticketing system.

·       Troubleshoot and resolve system issues, such as login problems, data errors, or functionality errors.

·       Escalate complex issues to the second-level support team or the vendor as needed.

·       Resolve customer complaints, feedback, and inquiries in a professional and courteous manner.

·       Provide information and assistance regarding our products and services.

·       To generate monthly reports on Support Performance for Evaluation.

Job requirements:

·       Bachelor’s degree in Computer Science, Information Technology, Human Resource or related field.

·       Able to Speak, Read and Write in Malay to handle Malay speaking clients.

·       Minimum 1 years of relevant working experience in HR/Payroll.

·       Knowledge of HR processes and best practices (Malaysia).

·       Excellent communication and interpersonal skills.

·       Ability to work independently and as part of a team.

·       Ability to work under pressure and meet deadlines.

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide use with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by HerdHR, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment

You may refer and access our website for more information.

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export), including creating detailed quotations for projects and cross-trade.
• Create solutions and competitive pricing for oversized cargo projects, container space, RFQs, and cross-border trucking between Singapore and Malaysia.
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 2 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71644 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description:

Join a government agency to provide administrative and operational support to the IT Infrastructure team. This role is suitable for candidates with administrative, coordination, records management, or operations support experience.

Responsibilities:

• Provide administrative and coordination support to Project Managers and IT officers for infrastructure-related operations

• Assist with document preparation, filing, digitization and records management

• Liaise with service providers on routine operational matters

• Track and maintain records for backup media handling and returns

• Support stock take exercises and inventory management of hardware and peripherals

• Maintain records of departmental assets, including keys, cabinets and storage media

• Digitize hardcopy documents for storage in digital repositories

• Support routine audit checks and verification exercises

• Assist with disposal and record updates for expired hardware and peripherals

• Perform other administrative and operational duties as assigned

Requirements:

• Minimum Diploma qualification

• Administrative, operations support, records management or coordination experience preferred

• Proficient in Microsoft Office applications

• Meticulous and organized with strong attention to detail

• Able to handle documentation and inventory tracking duties

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and lead Ops team as PMO for implementing FLEXCUBE CASA module for Korea Branch.
• Creating plan and support BA to define the business requirements and ensure the system coverage. Progress and issue management also included.
• Support the Project Manager and client’s PMO team in planning, tracking, and coordinating project activities to ensure smooth project execution.
• Develop and maintain project plans, schedules, progress reports, dashboards, and other project management documentation.
• Monitor project timelines, deliverables, and dependencies, ensuring any delays or risks are promptly identified and escalated.
• Assist in preparing and consolidating weekly or monthly project status reports for both internal and client stakeholders.
• Ensure adherence to the client’s project management framework, compliance standards, and documentation templates.
• Coordinate with various workstream leads, vendors, and cross-functional teams to facilitate communication and issue resolution.
• Assist with change request management, risk and issue tracking, and lessons learned documentation.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 3 years’ experience in top-tier or leading consulting firms with a focus on the banking industry projects.
• Excellent stakeholder engagement and collaboration skills, with the ability to work effectively with geographically dispersed teams across overseas offices.
• Good socialization skills
• Professional Mindset with Responsibility and Strong self-discipline and commitment to the project success.
• Good communication skill in both English and Korean or Japanese (Business-level proficiency as mandatory) to liaise with Korean or Japanese stakeholders and clients.
• Expertise in PMO role for package system implementation project
• Proven experience in end-to-end project management, including planning, execution, monitoring, and closure of system implementation projects, with accountability for timeline, scope, budget, and quality delivery.
• Strong risk, issue, and stakeholder management capabilities, with the ability to proactively identify project risks, drive mitigation plans, manage cross-functional dependencies, and report effectively to senior management and steering committees.
• Implementation experience and knowledge of Oracle Flexcube is a plus.
   

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm

Salary: Basic $2500 to $2800

Address: Joo Koon

Requirements

Relevant experience

Job scope

Answering of phone calls

Preparing Sales Quotations and Issuing of Sales Orders

Follow up of sales orders until delivery is fulfilled

Eager to learn company’s range of products

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Benefits

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Central location in Singapore, a short walk from MRT

• A clear pathway to handling projects independently within 6-9 months
  

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

Additional Details and Requirements

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: what results have you achieved that you are proud of, what hurdles have you encountered and how have you overcome them? What lessons did you learn from the experience?

Keep it simple and personal - we want your own voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (these might include a brief written assignment to assess your critical thinking skills). 

Kindly note that only successful applicants in each round will be notified.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Genuine interest in payment solutions e.g. e-wallets, cards, remittance, cash, or cryptocurrencies

Aboutthe Role

This is ahands-on role that blends business analysis with frontline support,troubleshooting, and project delivery. We’re looking for a capable,self-sufficient Business Analyst who can sit close to the people they support,understand what they actually need, and see problems through to a properresolution.

It’s avaried role for someone who likes solving problems quickly, works well on theirown, and is comfortable moving between a requirements workshop, a trickysupport issue, and a project plan in the same day. We also want someone whoalready puts AI to work, since it’s becoming a bigger part of how the teamtroubleshoots, automates, and supports its users.

WhatYou’ll Do

•    Bea first point of contact for the people you support, diagnosing issues quicklyand giving clear, practical guidance.

•    Worksupport and engineering problems end to end, from initial triage through to thefix, escalating when you need to and following up so nothing falls through thecracks.

•    Runcore business analysis: gathering requirements, mapping processes, analyzingstakeholders, and taking changes through UAT.

•    Planand run projects: scope the work, set a realistic timeline, track progress, andkeep everyone informed as things move.

•    PutAI to work to move faster, whether that’s speeding up diagnosis, automatingrepetitive tasks, or drafting documentation.

•    Explaintechnical things in plain language so people across the business know what’sgoing on and what to do next.

WhatYou’ll Bring

•    Aroundthree or more years in business analysis, consulting, technical support, or asimilar delivery role. We’re open to a shorter track record if your workclearly stands out. Backgrounds in management or technology consulting(including the Big Four), professional services, or a technology services firmare all welcome.

•    Atrack record of working independently. You can pick up an unfamiliar problem,work through the uncertainty, and sort it out without much hand-holding.

•    Asolid grounding in core business analysis: requirements elicitation, processmapping, stakeholder management, and UAT.

•    Comfortwith troubleshooting and support work, including staying level-headed whenthings break and knowing when to escalate.

•    Experienceplanning and coordinating projects, with the discipline to keep timelines,tasks, and people on track.

•    Clear,confident communication with people at every level, in writing and in person.

AISkills

AI ispart of the day job here, so we want someone who already works this way.

•    Hands-onexperience using AI tools like Claude, ChatGPT, Cursor, or Copilot in yourday-to-day work.

•    Apractical sense for where AI helps with analysis, troubleshooting, andautomation, and where it gets in the way.

•    Comfortwriting good prompts and giving the tools the context they need to be useful.

•    Soundjudgment with AI output: you know these models have limits, you’re careful withsensitive data, and you check what they produce before relying on it.

TechnicalToolkit

•    Excelat an advanced level for analysis and reporting.

•    SQLyou’re comfortable with: joins, aggregations, window functions, and shapingdata for analysis.

•    BasicPython for automation and the occasional troubleshooting task, or a trackrecord of picking up new languages quickly.

•    Familiaritywith common BA and support tools like Jira, Confluence, and Visio, and asensible approach to logging and escalating issues.

•    Agood grasp of how to diagnose and work through both business and technicalproblems.

Nice toHave

•    Professionalfluency in Mandarin or Japanese is a plus.

•    Someexperience in financial services, professional services, or another fast-movingenvironment.

•    Exposureto IT service management or support engineering practices.

WorkingModel

•    Afive-day week, with four standard days and one flexible day.

•    Onthe flexible day, a required overlap of about two hours with US Eastern Time,so you can coordinate with colleagues there.