Total 14,034 Manager process improvement manager job vacancies in Singapore

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success. 

Most of your time will be spent driving impact through:

Key Responsibilities

• To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external use.
• Manage and ensure high quality of content, presentations, and communications issued to customers, including but not limited to SLA reports, Monthly Business Reviews (MBRs), business performance updates, and other commercial reports.
• To review internal systems and processes for the development of automation and reporting solutions to support daily operational and commercial analysis, including tracking and reporting for SLA performance, rejection records, re-planned MAWBs, and other key operational metrics.
• Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
• Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
• Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance  and other operational KPIs.
• Support the implementation and monitoring of sales excellence initiatives
• Develop and support project plans, timelines, and budgets to ensure successful execution of commercial and operational initiatives.
• Ensure that project outcomes meet quality standards and align with business objectives.
• Coordinate cross-functional stakeholders to support the execution of commercial, operational, and process improvement initiatives.
• Conduct project post-mortems and performance reviews to identify lessons learned, operational efficiencies, and opportunities for continuous improvement.
• Maintain data integrity, reporting accuracy, and governance standards across all commercial performance, reporting, and sales excellence activities.

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Strong stakeholder management
• Critical thinking to move with intent and urgency
• Requirement gathering and understanding business needs
• Clear communication and articulation
• Commercial operational knowledge
• Customer focused mindset
• Excellent data analytics, excel expertise 

EXPERIENCE

• Project management experience - preferable to have worked in an commercial 
• Minimum 5+ years experience working in Commercial department
• Ideally experience in SEA region 
• Preferable but not essential operational/ logistics / E-commerce experience

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Strategy & Planning: Developing marketing calendars, analyzing data, and researching local competitors.

Digital & Social Media: Managing paid ads (Google/Meta), SEO, and e-commerce growth.

Content Creation: Crafting copy, handling graphic design/video editing, and managing PR buzz.

Events & Partnerships: Coordinating B2B outreach, roadshows, and campaign logistics.

Responsible for outlet operations, both in the service and kitchen systems.

manage restaurant P&L to optimize man profit , monitor and control operational costs, cost of goods, labor and other controllable expenses.

Ensure maximum customer satisfaction and handle all staffing related matters and issues, eg. appraisal, hiring and promotion etc.

May also be involved in planning market strategies with the relevant parties.

Requirements

- Willing to learn kitchen and able to handle pork products.

-Results and customer-oriented, shared team focus.

-Possess good supervisory skills such as accountabiliy, organizing and planning skills

-Able to control costs & use given resources efficiently and productively.

-Open to changes and ideas.

- Able to train, manage, motivate and inspire your team.

- Good leadership , communication skills and influence.

- Korean Speaker have advantage

1. Project Planning & Costing

• Scope Definition: Review the design brief from the design team and establish a clear project schedule.
• Procurement & Bidding: Call for quotations, analyze vendor/subcontractor bids, and award contracts.
• Budgeting: Prepare comprehensive project costings, track expenses, and manage Variation Orders (VO). [1, 2]

2. Site Implementation & Supervision

• Coordination: Manage and supervise all builders' and M&E (Mechanical & Electrical) works on site.
• Quality & Safety: Conduct regular site visits to ensure workmanship meets design specifications, and enforce local building codes and safety regulations.
• Timeline Management: Track day-to-day progress to prevent delays and resolve technical or logistical challenges as they arise

3. Stakeholder & Client Management

• Communication: Serve as the main point of contact between the client, interior designers, and subcontractors.
• Updates: Provide regular progress reports, manage client expectations, and handle change requests. [1, 2, 3]

4. Handover & Financial Closing

• Defect Rectification: Oversee testing and commissioning, conduct handover inspections, and ensure all defects are resolved.
• Documentation: Compile As-Built drawings and secure necessary documents (e.g., Fire Safety Certificates).
• Billing: Submit final invoices, track progress payments, and close out project accounts

Key Responsibilities:

• Plan, manage, and oversee allaspects of construction projects from inception to completion
• Lead and supervise Site Supervisors, Foremen, and construction teams to ensure work is completed safely, on time, and within budget
• Develop, monitor, and maintain project schedules, resources, and manpower allocation
• Ensure compliance with Workplace Safety and Health (WSH) regulations, company safety policies, and environmental standards
• Review and approve technical drawings, specifications, and construction plans
• Coordinate with Project Manager, clients, engineers, and subcontractors to resolve technical, operational, or contractual issues
• Manage project budgets, monitor costs, and ensure financial control and reporting
• Conduct site inspections and audits to ensure quality, safety, and regulatory compliance
• Prepare and submit progress reports, performance metrics, and documentation for management and stakeholders
• Drive continuous improvementinitiatives for construction processes, safety practices, and operationalefficiency

Qualifications:

• Minimum Diploma in Civil Engineering, Construction Management, or related field
• 8-12 years of construction site experience
• Proven experience in construction and site supervision.
• Strong leadership and communication skills
• Knowledge of construction methods and safety practices

The Territory Sales Manager is responsible for delivering revenue and gross profit growth within an assigned territory, in line with company-defined sales targets. The role focuses on new business acquisition, growth of existing customers, and disciplined execution of the sales process. The TSM works closely with the Head of Sales and internal stakeholders to ensure customer solutions are competitive, profitable, and operationally executable.

Job Responsibilities:

1. Sales Execution & Revenue/ Gross Profit Delivery

• Execute the company’s sales strategy within the assigned territory to deliver revenue and gross profit target.
• Actively prospect, qualify, and win new customers within assigned sales territory.
• Grow and retain existing customers through effective account management.

2. Pipeline Management & Forecasting

• Build and maintain a healthy, well-qualified sales pipeline.
• Update CRM accurately and in a timely manner.
• Participate in regular pipeline, forecast, and business review sessions with the Head of Sales.
• Identify risks to target achievement and proactively propose corrective actions.

3. Customer Engagement & Solution Selling

• Understand customer supply chains and logistics requirements.
• Develop tailored freight and warehousing solutions across air, ocean and land transport.
• Manage RFQs, pricing requests, and contract discussions in coordination with pricing and operations.
• Represent the company professionally in all customer interactions.

4. Commercial Discipline & Governance

• Ensure adherence to pricing, margin, and credit policies.
• Maintain focus on profitable growth, not just volume.
• Escalate non-standard commercial requests for approval as required.

5. Cross-Functional Collaboration

• Work closely with operations to ensure smooth onboarding and service delivery.
• Coordinate with pricing, customer service, and finance to resolve issues.
• Provide market and competitor insights to the Head of Sales.

6. Relationship Management

• Build strong relationships with decision-makers and influencers within customer organizations.
• Maintain a structured approach to sales planning and customer engagement.
• Support retention through proactive communication and issue resolution.

Job Requirements:

• Bachelor’s degree in Logistics & Supply Chain, Business/ Sales & Marketing or related field.
• Minimum 5 years of sales experience within freight forwarding and logistics industry.
• Demonstrated success as an individual contributor.
• Comfortable operating in a fast-paced, performance-driven environment.
• Strong understanding of freight products, warehousing, trade lanes, and carrier dynamics.
• Ability to work independently within a structured sales framework.
• Strong prospecting and closing skills.
• Value & Solution-selling mindset.
• Strong commercial judgment and negotiation skills.
• Possess class 3 driving license and car as need to meet customers frequently.

Meta designs, builds, leases and operates innovative and efficient data centers. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring capacity availability, speed to market, risk management, flexibility, and capital and operational cost efficiency. Meta is seeking an experienced, organized and driven development (program) manager to join the Data Center Site Development team and help build our rapidly scaling data center portfolio.

A successful Development Manager candidate demonstrates the ability to think both analytically and strategically, to dive into the details and also assess projects from a global view, and to develop creative solutions and navigate the challenges that accompany projects of large magnitude and scale. The Development Manager is also an experienced project manager who communicates effectively, forms partnerships, and influences and drives desired outcomes with internal and external stakeholders.

Responsibilities

• Site Evaluation & Selection
• Evaluate opportunities for new data center sites, campus expansions, and strategic land acquisitions by conducting market assessments, including analysis of power availability, fiber connectivity, labor markets, land costs, tax environments, and natural hazard exposure
• Lead the diligence and development process to vet prospective sites and assess site risks and opportunities by analyzing regional and site-specific information pertaining to:
• Permitting and land-use data
• Federal, state, and local tax structures, incentive programs, abatement opportunities, enterprise zone designations, and economic development agreements
• Energy availability, cost, and reliability — including renewable energy procurement pathways, grid capacity, interconnection timelines, and utility rate structures — as well as water supply, capacity, and long-term sustainability
• Natural hazard, floodplain, seismic, and climatological data
• Legal, physical risk, and financial implications, including title encumbrances, easement constraints, environmental liabilities, and geotechnical conditions
• Develop and maintain site evaluation scorecards and comparative frameworks that enable data-driven decision-making across multiple candidate locations
• Conduct preliminary desktop and in-person site visits to validate data findings and assess physical site conditions, access, and surrounding land use compatibility
• Regulatory & Permitting
• Facilitate compliance efforts related to real estate, land use, and utility regulatory matters
• Facilitate application and management of environmental permitting processes, including preparation of environmental impact assessments, stormwater management plans, wetland delineation reviews, air quality permits, noise studies, and endangered species consultations
• Facilitate interpretation of regulations and assess their impact on Meta's data center footprint, operations, and future expansion plans
• Monitor legislative and policy developments related to energy, water, land use, and data center operations, proactively identifying risks and opportunities for Meta's portfolio
• Ensure ongoing compliance with all conditions of approval, permit requirements, and development agreements throughout the construction and operational lifecycle of each site
• Utility & Infrastructure Negotiations
• Facilitate negotiations with electric utility companies to secure reliable, cost-effective power supply agreements, including terms related to capacity, redundancy, rate structures, renewable energy commitments, interconnection timelines, and infrastructure cost-sharing
• Facilitate negotiations with water and wastewater utility providers to establish supply agreements, secure adequate capacity for cooling and operational needs, and ensure compliance with discharge and conservation requirements
• Maintain strong working relationships with utility planning and engineering teams to stay ahead of infrastructure constraints and future capacity limitations
• Advocate for infrastructure improvements or upgrades necessary to support data center development, including transmission line extensions, substation upgrades, and water main improvements
• Stakeholder coordination & communication:
• Take the lead role in organizing cross-functional communications and tracking progress toward on-time delivery of projects by key internal and external stakeholders in support of site selection and development efforts
• Work closely with the Site Selection Manager and other key project team members to ensure alignment among all internal stakeholders and to identify creative, efficient ways to overcome obstacles in the site development process
• Coordinate cross-functional responses to external parties such as government authorities, utility companies, regulatory bodies, industry associations, economic development organizations, and community groups
• Serve as the primary liaison between internal teams and external consultants (land-use attorneys, environmental engineers, civil engineers, lobbyists, and real estate brokers) to ensure deliverables are completed on time and to specification
• Facilitate regular project status meetings, maintain action item trackers, and produce executive-level progress reports for leadership review
• Strategy & Portfolio Management
• Support the development of Meta's near-term and long-term data center location strategy and leased portfolio plan
• Support the preparation of project recommendations, business cases, and investment proposals for presentation to senior management for approval
• Support a portfolio of existing sites under construction or in operation to facilitate on-time and quality delivery
• Track and monitor ongoing site development activities, including agreement management, milestone tracking, financial obligation compliance, and renewal/amendment negotiations
• Maintain a comprehensive database of site-specific entitlements, permits, agreements, and regulatory commitments for all sites within the assigned portfolio
• Process Improvement & Tools
• Develop scalable, efficient tools and processes to improve delivery, communication, and knowledge management for data center site development activity
• Create and maintain standardized templates, checklists, and workflows for site evaluation, permitting, and stakeholder engagement
• Identify opportunities to leverage technology to enhance team productivity and decision-making
• Document lessons learned from completed projects and incorporate best practices into future development activities
• This role requires 25-50% travel

Minimum Qualifications

• Bachelor's degree in Real Estate, Engineering, Computer Science, Operations or Business
• 5+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Experience in managing multiple projects and coordinating with internal staff, external consultants, vendors, and other stakeholders across multiple time zones
• Experience with a range of project management tools and software, (e.g., Google Suite, Excel, PowerPoint, project management software, etc.)

Preferred Qualifications

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• 7+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Advanced / Master’s degree in the academic fields listed above
• 7+ years of experience with evaluation and planning for land use diligence, power and water utilities, cooling technology, site development, entitlements, permitting

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Any other duties/tasks as requested by management.

Position Requirements:

- Minimum 5 years of relevant experience in the digital marketing field, of which, minimum 2 years of experience in a hotel

- Education in digital and social marketing strategies, marketing communications, advertising, and selling with a combination of proven activities.

- Recognizing current trends, marketplace attitudes and company intelligence.

- Photography, graphic design, videography and editing skills.

- Basicdesktop publishing skills including in Design, photoshop or equivalent.

- Excellent command over written and spoken English.

- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional

- Degree in Marketing, Hospitality/Tourism/Hotel Management or equivalent.

Required Skills: digital media, social media, tripadvisor, instagram, facebook, mailchimp,

photography, graphic design, luxury, travel, curiosity, Initiative, can-do attitude, intelligent,

perfect grammar, energy, well-groomed, pride

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our rapidly expanding global Ads team is building an innovative advertising offering where our clients can reach engaged audiences and our members can find must-watch series and films at a lower price. Within our Ads business, the Market Activation team’s goal is to ensure our commercial teams are exceptionally prepared and positioned to succeed by setting the standard for go-to-market readiness and launch execution for both Content and Ad solutions.

We are seeking a Senior Manager, Market Activation for APAC to act as the primary GTM co-pilot for Regional Ads Leaders, bridging global strategy with regional nuance to turn local expertise into a global competitive advantage.

Key Responsibilities

Regional Planning & Commercial Execution

• Lead regional go-to-market and commercial activation for Product & Content (including Live and Custom Sponsorships), in close partnership with Regional Commercial teams

• Serve as the single point of contact for the Regional Ads Leader, streamlining all aspects of local market activation support (Ads Product, Content/Live, internal launches, sales enablement, etc.)

• Partner with Global Market Activation and Product & Tech teams to translate global strategies into clear, executable regional plans that reflect local market dynamics, buyer behavior, product readiness, and inventory mix

• Act as the primary strategic thought partner for Product Marketing in the region, including product–market fit, feedback loops, product activation, and tracking of key performance metrics

• Ensure commercial plans are accurate, transparent, and adaptable, providing timely insights and recommendations to Regional Commercial teams

Cross-Functional Partnership

• Serve as the regional coordination hub across Sales, MP&O/Finance (RYA), Legal, Marketing, Product, and Global Market Activation

• Ensure regional requirements and nuances are embedded into global initiatives, launches, and quarterly planning cycles

• Lead and facilitate regional participation in cross-functional go-to-market planning, ensuring smooth and consistent in-market execution

• Drive knowledge sharing, best-practice exchange, and alignment across regions and with global partners

Leading a Dream Team

• Build, lead, and develop a high-performing regional team directly responsible for Product Marketing in region

• Support and coach all members of the extended Market Activation function in region

• Foster a pragmatic, high-performance culture grounded in accountability, operational excellence, and measurable commercial impact

• Set clear priorities, define success metrics, and ensure tight alignment with both regional objectives and global strategic frameworks

Qualifications

• 15+ years of experience across Digital Advertising & Sales, Product Marketing, and Product Go-to-Market

• Deep, current understanding of the digital media and advertising ecosystem, including the digital ads product landscape

• Programmatic and Ad Tech expertise; prior hands-on or strategic oversight in these areas is a strong plus

• Demonstrated experience leading teams, complex planning and execution across regional or international markets within a global, matrixed organization

• Proven ability to manage and scale cross-functional programs, while effectively influencing & working with a large set of senior executives and key stakeholders

• Track record of building, leading, and mentoring high-performing teams in fast-paced, high-growth, and high-complexity environments

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Our client is an estate management services company. They are looking for a Project Manager to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities for Project Manager (Construction):

• Oversee all project activities, including on-site teams and workforce, ensuring compliance with quality and safety standards
• Ensure projects are delivered on time, within budget, and in accordance with contractual scope and specifications
• Monitor and control project costs, with full accountability for financial performance and profitability
• Prepare and submit project documentation, including progress reports, claims, safety reports, procurement lists, and ad-hoc reports
• Coordinate and liaise with clients, consultants, architects, main contractors, vendors, suppliers, subcontractors, and internal departments
• Lead project execution, including planning, scheduling, and resource allocation

Requirements:

• Diploma (Mechanical / Electrical / Electronics/ Mechatronics), Project Management or equivalent.
• 3 year of working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682

EA Personnel No: R25157233

EA Personnel Name: Loh Pooi Keng

about the job.

• Take ownership of the product lifecycle management for SDWAN and SSE solutions
•  Oversee commercial strategies, including roadmap planning, product positioning, cost frameworks, and overall performance management.
• Drive the integration of automated intelligence and next-generation operational initiatives to improve service scalability and business resilience.
• Collaborate with key commercial partners and internal divisions to ensure structural requirements align smoothly with back-end architectures.
• Support commercial delivery teams during customer acquisition and deployment stages by contributing to proposal development and solution positioning.
• Formulate clear procedural architecture guidelines and system parameters to establish standardized operating practices across the organization.

skills and experience required.

• Minimum of 5 years in product management
• Experience in managed CPE, cloud-based services and/or customized managed services offering.

• Experience in working with major SDWAN / router / SSE brands
• Interest or exposure in AI would be a good plus

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Responsibilities

Service Operations & Delivery

• Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

• Ensure system availability, operational stability, and compliance with

SLA/KPI requirements.

• Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

• Lead operational reviews and service governance meetings with customers.

Incident Management & Investigation

• Lead major incident handling, troubleshooting coordination, and service recovery activities.

• Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.

• Coordinate with technical teams for incident investigation, log analysis, and escalation management.

• Track incident trends and recommend improvement actions to reduce recurring issues.

Customer Management

• Act as the primary customer-facing representative for operational and service-related matters.

• Provide timely updates, incident communication, and operational reporting to customers.

• Build strong customer relationships and maintain customer confidence during critical situations.

• Support customer discussions on operational improvements, risk management, and service enhancement initiatives.

Reporting & Governance

• Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.

• Conduct regular service review meetings with customers and internal stakeholders.

• Ensure proper documentation of incidents, operational procedures, and escalation processes.

• Maintain audit readiness and operational compliance documentation.

Continuous Improvement

• Identify operational gaps and recommend process improvements.

• Drive automation, monitoring enhancement, and operational efficiency initiatives.

• Support system upgrades, patching activities , and operational readiness activities.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or related field.

• Minimum 5–8 years of experience in Service Delivery, Operations

• Management, or Technical Support environments.

• Experience managing mission-critical systems or large-scale enterprise platforms.

• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

• Strong experience in incident management, problem management, and customer handling.

• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

• Strong analytical, troubleshooting, and coordination skills.

• Excellent communication and stakeholder management skills.

• Able to work under pressure and manage critical incidents effectively.

Licence no: 12C6060

About the Role

The client is seeking experienced Business Development Manager to drive growth within the High-Net-Worth (HNW) intermediary channel. You will be responsible for developing and managing strategic relationships with HNW insurance brokers, wealth advisory firms, private banks, family offices, and key distribution partners to grow new business and market share.

This role requires a strong understanding of HNW insurance solutions, intermediary distribution, relationship management, and business development within the life insurance industry.

Key Responsibilities

• Develop and execute distribution strategies to grow premium production through HNW insurance brokers and strategic intermediary partners.
• Build and maintain strong relationships with broker principals, advisers, case managers, and key decision-makers.
• Identify new business opportunities and expand the insurer's presence within the HNW and affluent client segment.
• Conduct regular broker visits, business reviews, product presentations, and training sessions.
• Drive awareness and adoption of life insurance, wealth preservation, legacy planning, and protection solutions.
• Partner closely with underwriting, operations, product, and case management teams to deliver exceptional service to intermediaries.
• Provide market intelligence, competitor insights, and feedback on broker needs and emerging opportunities.
• Support complex case discussions and work alongside brokers to structure suitable solutions for HNW clients.
• Monitor sales performance, pipeline activity, and production metrics against agreed targets.
• Ensure all business activities comply with regulatory and internal governance requirements.

Requirements

• 5+ years of experience in life insurance distribution, broker relationship management, business development, or intermediary sales.
• Good understanding of life insurance, wealth planning, estate planning, and HNW client needs.
• Proven track record of achieving sales, distribution, or business development targets.
• Strong stakeholder management, presentation, and relationship-building skills.
• Ability to work effectively across multiple internal and external stakeholders.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

• Provide HR support and guidance to line managers on a wide range of HR matters such as talent acquisition, benefits and learning & development, performance management, compliance and the successful execution of HR programs and initiatives

• Hands-on to handle the end-to-end Employee Life Cycle, HR Operations, Payroll and Budgeting and Third Party Outsourced Vendors

• Responsible for the monthly payroll and leave processing and the annual income tax filing with the outsourced service provider independently

• To register employee insurances with insurance vendor and attending to employee inquiries

• Manage the Annual Renewal of Medical insurance and Payroll Services which includes performing the due diligence, negotiation of rates for the payroll services and staff medical insurances and full evaluation of the service provider services

• Perform the Annual Outsourcing Review on the serviced providers in accordance with MAS Outsourcing Guidelines and Head Office’s Requirement

• Formulate, review, update and maintain HR Policies and Procedures to align with market practice

• Drive the recruitment with the line managers, handle the end-to-end recruitment which includes sourcing, interviewing, offer and negotiation

• Responsible for the full on-boarding of new hires, maintenance of employee personal files and off-boarding for leavers

• Responsible for preparing and submitting the reports to Head Office and the labour market surveys to the regulators promptly

• Create new joiner records and update the staff training record in Workday

• Provide training support and solution to employees and keep track of RNF representatives training requirements to comply with local regulatory requirements

• Plan and organise engaging social activities for the Bank to foster closer interaction and bonding among the staff

• Handle any other ad-hoc tasks and projects as requested by the immediate supervisor or Branch Manager

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted