Total 318 process development engineer job vacancies in Fortitude Valley

• Responsible for direct sale of vacuum pumps, systems, parts and services in Singapore.
• Break new grounds and penetrate the key industries as in; Food Packaging, Medical, Petrochemical, Chemical, Automotive, Pharmaceutical, Electronics, Semiconductor
• Undertake the role to develop new and key accounts and strive towards achieving sales goals and objectives.
• Engage the customers on a day-to-day basis to initiate and coordinate sales activities.
• Responsible for quarterly Sales forecasting and meeting monthly and yearly “Sales” target for Singapore region.
• Track and report sales activities using CRM system.
• Handle sales inquiries and generate proposal to customers for sale of pumps, repair, field service and spare parts.
• Create sales leads, follow up on sales opportunities and take ownership to follow up on quotations.
• Working closely with customers to find application possibilities and propose suitable technical solutions.
• Conduct competitive analysis and identify market price for various customers and market segments in Singapore.
• Conduct product and application training.
• Other adhoc duties as assigned

Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Summary

As a member of our core Project Team, you will be responsible for the design, development, testing, validation, and support of software tools used by technical consultants, solution architects, and engineering teams across global project environments. You will contribute to the delivery of high-quality software solutions with a strong focus on user experience, maintainability, scalability, performance, and continuous improvement.

Key Responsibilities

• Collaborate with Product Owners, Business Analysts, and stakeholders to gather requirements and translate business needs into effective technical solutions.
• Participate in solution design discussions and provide recommendations to ensure robust, maintainable, and scalable software architectures.
• Develop, enhance, and maintain Java-based desktop and web applications in accordance with coding standards and best practices.
• Work within an Agile development environment, actively participating in Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement activities.
• Perform unit testing, integration testing, defect investigation, and validation activities to ensure software quality and reliability.
• Support Continuous Integration and Continuous Delivery (CI/CD) practices to improve development efficiency and software quality.
• Leverage modern development tools, including AI-assisted productivity solutions, to enhance software development, troubleshooting, documentation, and testing activities.
• Prepare and maintain technical documentation, design specifications, release notes, and user guides.
• Provide Level 3 application support, including troubleshooting and resolution of complex technical issues.
• Collaborate closely with cross-functional teams, including Quality Assurance, Product Management, and Support teams throughout the software development lifecycle.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• Minimum 2 years of software development experience, preferably with Java (Core Java). Exposure to Swing and AWT will be an advantage.
• Exposure to version control systems (Git), automated build tools, and CI/CD environments.
• Experience working in Agile methodologies such as Scrum or Kanban.
• Interest in emerging technologies, including AI-assisted software engineering and modern development practices.
• Knowledge of web technologies, J2EE, REST APIs, Python, XSLT, or related technologies is advantageous.
• Familiarity with software testing and validation practices, including tools such as JUnit, XRay, TestNG, or similar frameworks.
• Good understanding of object-oriented programming principles, software design patterns, and software engineering best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong interpersonal and communication skills with the ability to work effectively in a collaborative team environment.

Pei Wen
Client Partner Executive | Staffing

Personnel Registration No: R2103774

Adecco Personnel Pte Ltd

1 Scotts Road, Shaw Centre #18-08, Singapore 228208

UEN: 198500164K | EA Licence No.91C2918

About Akkodis

Akkodis is a global leader in engineering and R&D, leveraging the power of connected data to accelerate innovation and digital transformation. With over 50,000 engineers and digital experts across 30 countries in North America, EMEA, and APAC, Akkodis delivers deep cross-sector expertise across industries.

Akkodis offers strong capabilities in key technology areas including mobility, software and technology services, robotics, testing and simulation, data security, and AI & data analytics. Akkodis is part of the Adecco Group and operates as a commercial brand under which both AKKA and Modis entities operate.

IVVQ / Applications Integration & Validation Engineer

Travel -This role requires travel to Europe once every two months (approximately two weeks per trip), indicating a stronger on-site integration and customer-facing scope-please apply only if you are open to travel scope.

Role Overview

This role focuses primarily on Integration, Verification, Validation and Qualification (IVVQ) activities for mission-critical defence systems. The engineer will be responsible for validating system behaviour, executing integration and acceptance testing, troubleshooting defects, and ensuring operational readiness across complex software and hardware environments.

The role is approximately 90% testing, validation and system integration, with only 10% coding or software development for automation, tooling, and troubleshooting purposes.

Key Responsibilities

1. System Integration & Validation (Primary Focus – 90%)

•Execute Integration, Verification, Validation and Qualification (IVVQ) activities for defence-grade systems.

•Develop and maintain test procedures, test cases, validation plans and qualification documentation.

•Perform functional, system, regression, integration and acceptance testing.

•Validate end-to-end workflows across software applications, middleware, databases and infrastructure components.

•Execute interface and API validation (REST/SOAP).

•Conduct message flow verification across middleware and message brokers (Kafka, RabbitMQ).

•Analyze system behaviour, identify defects and perform root-cause investigation.

•Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), User Acceptance Testing (UAT) and operational readiness activities.

•Work closely with software, infrastructure and system engineering teams to resolve integration issues.

•Produce validation reports, test evidence and qualification documentation required for project milestones.

•Participate in defect triage, anomaly tracking and verification of corrective actions.

2. Test Automation & Tool Development (10%)

•Develop and maintain lightweight automation scripts in Python or C to support testing and validation activities.

•Build test harnesses, simulators and utilities to improve testing efficiency.

•Automate test execution, log collection and result analysis where appropriate.

•Support CI/CD pipelines for automated test execution.

3. Environment & Deployment Support

•Deploy and configure test environments using Docker and Kubernetes.

•Support CI/CD pipelines and release validation activities.

•Monitor application logs and system performance during testing campaigns.

•Assist with infrastructure troubleshooting and operational readiness verification.

Essential Skills & Qualifications

Experience (3–8 years preferred)

•Integration, Verification, Validation & Qualification (IVVQ) experience.

•System Integration Testing (SIT), System Validation and Acceptance Testing.

•Defect investigation and troubleshooting in complex environments.

•Test procedure and validation documentation development.

•Working with multi-system and distributed applications.

Technical Skills

•Strong experience in testing and validation environments.

•API testing using Postman, SoapUI or equivalent tools.

•Message broker validation (Kafka / RabbitMQ).

•SQL and database validation.

•Linux environment and command-line troubleshooting.

•Basic scripting in Python or C for automation and tooling.

•Docker and Kubernetes exposure.

•CI/CD pipeline usage and release validation.

•Jira, Confluence and test management tools.

Nice to Have

•Defence, aerospace, transportation or safety-critical industry experience.

•Automated testing frameworks.

•Network troubleshooting knowledge.

•Experience supporting FAT, SAT or operational acceptance activities.

Ideal Candidate Profile

•Strong system tester with integration and validation experience.

•Enjoys troubleshooting and defect analysis more than software development.

•Comfortable working across software, infrastructure and operational environments.

•Methodical, detail-oriented and process-driven.

•Able to produce high-quality validation evidence and documentation.

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

• To apply, please submit your updated resume along with your notice period. [ We are looking for someone to start ASAP]

  Click on the 'Apply here' button to drop your resume directly or email it to susmita.SAHU@akkodis.com

  Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

We are hiring and the details of this position are:

Job title: Data Engineer (Perm role with up to 6mth VB, up to $8000 basic, Azure DevOps, Python)
This role will report to Data and Analytics Lead.

Job Description:
Data Management & Transformation

• Designing and developing new data pipelines and managing existing data pipelines that extract data from various business applications, databases, and external systems.
• Implementing data quality checks and validations within data pipelines to ensure the accuracy, consistency, and completeness of data.
• Transforming data into the desired format by applying data cleansing, aggregation, filtering, and enrichment techniques.
• Establishing the governance of data and algorithms used for analysis, analytical applications, and automated decision-making.
• Manage the logical and physical data models to capture the structure, relationships, and constraints of relevant datasets.
• Ensuring compliance with security and governance best practices

Optimization & Automation

• Implementing and maintaining continuous integrations and continuous delivery pipelines for deployments and cloud resource provisioning.
• Optimizing data pipelines and data processing workflows for performance, scalability, and efficiency.
• Optimizing models and algorithms for data quality, security, governance, performance and scalability needs.
• Routinely assessing processor and storage capacity across the data warehouse and extract transform & load platforms, including capacity planning and forecasting.
• Monitoring and tuning data system, identifying and resolving performance bottlenecks, issues, and implementing caching and indexing strategies to enhance query performance.
• Monitoring the platform for credit consumption and housekeeping.
• Supporting the deployment and maintenance of AI solutions in the data platform.

Collaboration

• Working with data lead and business users to manage data as a business asset.
• Guiding the business users to create and maintain reports and dashboards.

Job Requirements:

• Bachelor’s or master's degree in computer science, data science, software engineering, information systems, or related quantitative field.
• At least 6 years of work experience in data management disciplines, including data integration, modelling, optimization and data quality, or other areas directly relevant to data engineering responsibilities and tasks.
• At least 4 years of work experience in designing and implementing data architectures in Azure cloud services and Databricks.
• Strong proficiency in Python (PySpark) and SQL programming; experience with Java or Scala is an advantage.
• Experience with relational and non-relational databases including SQL and NoSQL is a must, while familiarity with legacy databases such as Oracle is preferred.
• Experience using Azure DevOps, Databricks LakeFlow Jobs for DevOps practices including version control, CI/CD and pipeline deployment.
• Experience with data catalogue tools including Unity Catalog and Microsoft Purview.
• Familiarity with BI & visualisation tools such as Power BI and Python visual packages for data analytics is preferred.
• Experience supporting AI/ML model deployment, feature engineering and production inference is preferred.

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel Number: R26162019

We regret that only shortlisted candidates will be contacted.

We are hiring and the details of this position are:

Job title: Cyber Security Engineer (Perm role, CREST CRT certificate, VAPT experience, up to $9000)

Job Description:

Technical Delivery & Penetration Testing

• Perform penetration testing (VAPT) across web, mobile, cloud, and infrastructure environments, ensuring CREST standards are met.
• Generate detailed technical and executive-level reports with risk analysis and actionable remediation guidance.
• Collaborate with pen-testers and technical teams to deliver client engagements and integrate findings into tailored solutions.
• Apply knowledge of OWASP Top 10, MITRE ATT&CK, and secure coding practices to assess and improve client environments.

Automation Integration

• Integrate AI and RPA into cybersecurity operations to enable automated triage, evidence collection, and compliance reporting.
• Lead initiatives to embed hyper automation into cybersecurity workflows, combining PA, AI/ML, and orchestration tools.

Thought Leadership & Brand Building

• Provide thought leadership on emerging cybersecurity risks, automation trends, and regulatory developments.
• Represent the company at industry events, conferences, and networking sessions to build brand visibility and strategic relationships.

Requirement:

• CREST CRT and CPSA certificate preferred
• Penetration testing, vulnerability assessments, security audits
• Exposure to RPA tools (UiPath, Automation Anywhere, Power Automate); familiarity with AI-based security tools (XDR, SOAR, ML-based detection)
• Strong understanding of OWASP Top 10, MITRE ATT&CK, PDPA, MAS TRM, ISO 27001
• Exceptional communication, presentation, and negotiation skills; ability to work independently and collaboratively in a fast-paced, client-facing consulting environment

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel Number: R26162019

We regret that only shortlisted candidates will be contacted.

About Akkodis

Akkodis is a global leader in engineering and R&D, leveraging the power of connected data to accelerate innovation and digital transformation. With over 50,000 engineers and digital experts across 30 countries in North America, EMEA, and APAC, Akkodis delivers deep cross-sector expertise across industries.

Akkodis offers strong capabilities in key technology areas including mobility, software and technology services, robotics, testing and simulation, data security, and AI & data analytics. Akkodis is part of the Adecco Group and operates as a commercial brand under which both AKKA and Modis entities operate.

Software Engineer

Job Summary

SoftwareEngineer

JobSummary

Asa member of our core Project Team, you will be responsible for the design,development, testing, validation, and support of software tools used bytechnical consultants, solution architects, and engineering teams across globalproject environments. You will contribute to the delivery of high-qualitysoftware solutions with a strong focus on user experience, maintainability,scalability, performance, and continuous improvement.

KeyResponsibilities

• Collaborate with Product Owners, Business Analysts, and stakeholders to gather requirements and translate business needs into effective technical solutions.
• Participate in solution design discussions and provide recommendations to ensure robust, maintainable, and scalable software architectures.
• Develop, enhance, and maintain Java-based desktop and web applications in accordance with coding standards and best practices.
• Work within an Agile development environment, actively participating in Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement activities.
• Perform unit testing, integration testing, defect investigation, and validation activities to ensure software quality and reliability.
• Support Continuous Integration and Continuous Delivery (CI/CD) practices to improve development efficiency and software quality.
• Leverage modern development tools, including AI-assisted productivity solutions, to enhance software development, troubleshooting, documentation, and testing activities.
• Prepare and maintain technical documentation, design specifications, release notes, and user guides.
• Provide Level 3 application support, including troubleshooting and resolution of complex technical issues.
• Collaborate closely with cross-functional teams, including Quality Assurance, Product Management, and Support teams throughout the software development lifecycle.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• Minimum 2 years of software development experience, preferably with Java (Core Java). Exposure to Swing and AWT will be an advantage.
• Exposure to version control systems (Git), automated build tools, and CI/CD environments.
• Experience working in Agile methodologies such as Scrum or Kanban.
• Interest in emerging technologies, including AI-assisted software engineering and modern development practices.
• Knowledge of web technologies, J2EE, REST APIs, Python, XSLT, or related technologies is advantageous.
• Familiarity with software testing and validation practices, including tools such as JUnit, XRay, TestNG, or similar frameworks.
• Good understanding of object-oriented programming principles, software design patterns, and software engineering best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong interpersonal and communication skills with the ability to work effectively in a collaborative team environment.

PreferredSkills

• Experience using AI-assisted development tools such as Claude, ChatGPT, GitHub Copilot, or similar coding assistants.
• Exposure to modern web application development and software architecture concepts.
• Knowledge of cloud technologies, microservices, API integrations, or DevOps practices.
• Understanding of Software Development Life Cycle (SDLC), release management, and application support processes.
• Experience supporting enterprise applications in production environments.

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

To apply, please submit your updated resume along with your notice period. [ We are looking for someone to start ASAP]

Click on the 'Apply here' button to drop your resume directly or email it to susmita.SAHU@akkodis.com

Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Responsibility:

• Responsible for provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.
• Responsible for evaluate, test, and troubleshoot technologies when new technologies are onboard
• Responsible for provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Responsible for IT Governance on Network Security with monitoring and control tasks to ensure processes and implementations are executed correctly
• Experience with firewall rules implementation and troubleshooting upon incidents.
• Involve in update/upgrade/migration of security tools used by the team
• Maintain clear and functional documentations on process guides, technical instructions, network details, etc.
• Manage cybersecurity projects & coordinate with customer to deliver security solutions and initiatives timely.
• Any other adhoc duties as assigned

Requirements:

• Bachelor Degree/Diploma in Information Security or related field;
• Applicants with at least 3 years of relevant experience
• Strong knowledge and understanding of IT infrastructure and security operations
• Knowledge and understanding of Endpoint security, IDPS, WAF, APT, FW, Cloud Security
• Experience in enterprise level network

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job Responsibilities

·      Maintain full set of accounts

·      Prepare monthly financialreports for several entities.

·      Perform daily bankreconciliation and prepare monthly cash flow forecast

·      Verify invoices and processpayments

·      Monitor and track rental collection

·      Support audit and taxprocesses by preparing and organizing required documentation.

·      Prepare and submit GST returns incompliance with regulatory requirements.

·      Maintain loan repayment schedules

·      Assist with finance-related tasks,ad hoc administrative duties, including preparation of XBRL.

·      Perform other duties and reports asassigned, including possible inventory record management

Requirements

·      Diploma in Accounting

·      Minimum 3-5 years relatedworking experience, preferably in Property /Retail/Trading environment

·      Proficient in MS Excel &Word is required

·      Past experience in corporatesecretarial work is advantageous

·      Only Singaporean may apply

• Responsible for direct sale of vacuum pumps, systems, parts and services in Singapore.
• Break new grounds and penetrate the key industries as in; Food Packaging, Medical, Petrochemical, Chemical, Automotive, Pharmaceutical, Electronics, Semiconductor
• Undertake the role to develop new and key accounts and strive towards achieving sales goals and objectives.
• Engage the customers on a day-to-day basis to initiate and coordinate sales activities.
• Responsible for quarterly Sales forecasting and meeting monthly and yearly “Sales” target for Singapore region.
• Track and report sales activities using CRM system.
• Handle sales inquiries and generate proposal to customers for sale of pumps, repair, field service and spare parts.
• Create sales leads, follow up on sales opportunities and take ownership to follow up on quotations.
• Working closely with customers to find application possibilities and propose suitable technical solutions.
• Conduct competitive analysis and identify market price for various customers and market segments in Singapore.
• Conduct product and application training.
• Other adhoc duties as assigned

Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Project Execution & Coordination

Support and drive project execution across engineering, procurement, manufacturing, testing, and delivery phases. Plan, monitor, and track project schedules, deliverables, and milestones to ensure timely completion

• Customer & Stakeholder Management

Act as a key point of contact for customers, vendors, and internal stakeholders to ensure smooth communication and alignment

• Technical & Engineering Support

Interpret technical specifications, review engineering documents (e.g., P&ID, process calculations), and ensure compliance with customer requirements

• Procurement & Vendor Coordination

Coordinate with suppliers on material delivery, monitor vendor performance, and expedite procurement activities

• Project Control & Risk Management

Monitor project costs, budgets, and resource allocation

Identify risks, issues, and deviations, and propose mitigation plans

• Quality, Documentation & Compliance

Ensure proper documentation control, submission, and approvals throughout the project lifecycle

• Contract Administration & Payment Support

Assist in cost monitoring, invoicing, and milestone payments follow-up

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Location: Woodlands

Working hours: Shift hours, 2 days work, 2 days off. 720am to 730pm or 720pm to 730am.

The Job:

• Product Maintenance
• Review and analyze wafer test yields
• Determine hold lot disposition
• Communicate with customer for joint disposition.
• Yield Improvement - Identify and resolve issues impacting yield performance
• Perform device / hardware test qualification / Correlation and the issuance of the associated reports
• Support manufacturing operations on technical issues relating to device testing

The Talent:

• Degree in Electrical & Electronics Engineering with min 1 year of relevant working experience.
• Fresh graduates are welcome.
• Strong team player with good communication skills.
• High level of ambition and a strong desire to learn.
• Singaporeans only.

Next Step:

• Interested applicants, please send your resume to yingchong.koh@adecco.com with your current and expected salary.
• All shortlisted candidates will be contacted.

Koh Ying Chong

EA License No: 91C2918

Personnel Registration Number: R23116418

• Manage end-to-end equipment lifecycle processes, from design specifications to operational readiness
• Ensure pharmaceutical and biologics manufacturing facilities and utilities meet strict cGMP regulations.
• Protocol Execution: Generating and executing C&Q protocols (FAT/SAT, IQ, OQ, VMP) for process systems, utilities, and lab equipment.
• Compliance & Validation: Ensuring systems meet cGMP and regulatory authority requirements.
• Troubleshooting: Investigating deviations and executing root-cause analyses for malfunctioning manufacturing systems (Delta V).
• Contractor Management: Supervising and guiding external vendors, contractors, and junior engineering staff.

Requirements:

• Min. Degree in any relevant science field
• Possess prior working experience in biotechnology or project engineering, preferrably from a bio-pharma environment.
• Familiar with DeltaV operations
• Able to work 12 hours rotating shift (day / night)

Interested candidates please send in your updated resume in MS Word Format to:

kate.leau@recruitexpress.com.sg

Subject: C&Q Engineer

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

• Identify, evaluate, and pursue new business opportunities and developing strategies to increase sales.
• Actively develop commercial prospects and convert leads into execution.
• Ensure all prospects and leads are accurately updated.
• Work closely with operations teams to ensure smooth and effective service execution.
• Develop and maintain strong working relationships with customers.
• Monitor customer satisfaction and ensure timely NPS update.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Degree in IT or related discipline
• API Management (APIM) and authentication policies
• Azure Data Factory
• PaaS Databases: MongoDB, Cosmos DB
• App Registration (ability to request new registrations and update existing policies)
• Application Gateway
• Azure Blob Storage (including SFTP)

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Any other ad-hoc duties as assigned by supervisor.

Requirements:

Degree in IT or related discipline

Relevant certifications include (but not limited to) -

• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have
• Microsoft Certified: Azure Administrator Associate
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer
• VMware certified Professional: DATA Centre Virtualization

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

For Patch management, focus is on the following –

Patch Management Lifecycle 

   - Monitoring & Identification

     - Track vendor releases (Microsoft,Linux, third-party apps).  

     - Monitor security bulletins (e.g., CVE,NVD, vendor advisories).  

   - Assessment & Prioritization

     - Evaluate patches for severity(Critical, High, Medium, Low).  

     - Check compatibility with existing systems.  

   - Testing & Validation 

     - Deploy patches in a staging/test environment.  

     - Verify stability and functionality post-patch.  

   - Approval & Scheduling  

     - Coordinate with stakeholders (IT,Security, Business Units).  

     - Plan deployment during maintenance windows.  

Patch Deployment & Automation 

   - Use tools like:  

     - WSUS/SCCM (Windows)  

     - Ansible/Puppet/Chef(Linux/Cross-platform)  

     - Ivanti/Ninja RMM (Enterprise patch management)  

   - Automate patch rollouts where possible. 

   - Handle manual patching for legacy/critical systems.  

Compliance & Reporting  

   - Ensure systems meet regulatory requirements(e.g., PCI-DSS, HIPAA, NIST).  

   - Generate patch compliance reports (missing patches, success/failure rates).  

   - Maintain audit trails for compliance checks. 

Troubleshooting & Remediation  

   - Investigate failed patch deployments.  

   - Resolve conflicts (e.g., software dependencies, reboot issues).  

   - Roll back problematic patches if needed. 

Vulnerability Management Coordination  

   - Work with Security/GRC teams to align patching with vulnerability scans (Nessus, Qualys, OpenVAS).  

   - Prioritize patching based on risk exposure

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599