Total 3,353 management job vacancies in Singapore

About Us:

The vibrancy and passion of nature, brought to life. At our Group, each experience is a warm embrace from Mother Nature. Go beyond a mere meal or a simple cup of coffee. No matter your pace of life, the our Group beckons you in with open arms. Bloom with us and be a part of Singapore’s fastest growing hospitality group.

We are looking for passionate and motivated individuals to join us as Management Trainees (Front of House) . This program is designed to develop future leaders through hands-on experience in restaurant operations, customer service, and team leadership across our various brands.

Job Purpose

The Management Trainee (Front of House) will be groomed for supervisory and management roles within the Group. You will learn all aspects of floor operations, guest experience management, and team coordination while embodying the brand’s commitment to warm, nature-inspired hospitality.

What We Offer

• Comprehensive training with clear career progression to Supervisor, Assistant Manager, or Restaurant Manager roles.

• Opportunity to work across multiple unique hospitality concepts.

• Staff meals provided.

• Supportive team culture and performance incentives.

Key Responsibilities

Operational Excellence

• Assist in managing daily floor operations to ensure a consistently excellent guest experience across all outlets.
• Coordinate and supervise the opening, closing, and handover procedures for each shift.
• Ensure all service stations, tables, glassware, and cutleries are clean, organized, and functioning according to company standards.
• Support the Restaurant Manager in optimizing labour usage and maintaining operational efficiency.
• Welcome and engage guests warmly, recommending specialties and upselling menu items where appropriate.
• Handle customer feedback, complaints, and special requests with professionalism, taking personal responsibility to resolve issues.
• Maintain sound knowledge of the menu, presentation standards, and beverage offerings to assist guests effectively.
• Present bills upon request and process payments accurately.

Team Support & Leadership

• Work closely with service and kitchen teams to build sales and ensure smooth service flow.
• Train and guide junior service staff and new hires as and when necessary, reinforcing company policies and service standards.
• Shadow senior managers to understand people management, scheduling, and performance feedback.

Administrative & Compliance

• Assist in ordering, inventory management, and stock-taking for daily use in the outlet.
• Monitor and manage wastage, ensuring proper storage and rotation of supplies.
• Ensure compliance with NEA sanitation, food safety, and workplace safety regulations.
• Perform any other duties as directed by the Restaurant In-Charge or Operations Manager.

Job Requirements

• Education: Diploma or Degree in Hospitality, F&B Management, Business, or a related field is preferred but not mandatory.

• Experience: 0–2 years of experience in F&B, customer service, or hospitality. Candidates with supervisory or management experience have an added advantage.

• Skills & Attributes:

  • Passion for hospitality, food, and creating memorable guest experiences.

  • Ability to thrive in a fast-paced, highly energized working environment.

  • Mature, decisive, and resourceful with excellent interpersonal and communication skills.

  • Proficient in MS Office Applications.

• Work Commitment: Willing to work on rotating shifts, weekends, and public holidays.

Responsibilities including but not limited to:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns
• To develop negotiation and presentation skills to communicate effectively and clearly to others
• To understand of audience engagement and other business support functions
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
• To develop company business campaigns and enhance campaign awareness and campaign visibility

• Well Established Company
• Basic $3000 - $3500 + AWS + VB
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• To act as the primary contact person for liaising and coordinating with internal and external parties ensuring project requirements at customer site are complied
• Lead a team of professionals through all phases of project development, implementation and completion
• Oversees daily project operation, logistics arrangements, and customer’s arrangement
• Project site management and coordination
• Assist in preparing and updating project administration documents, timelines, meeting notes, external contractor briefing notes and status report
• Work closely with customer site operations to understand their requirements and seek clarifications if needed
• To participate in contractor meetings as and when required by customer
• Assist the Manager to manage customer care program. To monitor customer satisfaction, complaints, changes in customer’s people, equipment, processes, materials used and business strategies
• To ensure all ISD personnel and sub-contractors adhere to the safety, Environmental and Health policies and requirements. Review the ISD personnel and sub-contractor work activity and review their JSRA
• Other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Mechanical, Operations, Engineering, or equivalent
• Possessed Minimum Class 3/3A license
• Safety Orientations Course (Working in Power Plant and Construction)
• Supervise Work at Height Course (preferred)
• Candidates with high pressure hydro jetting experience will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Security Inspection Solutions Company

• Salary: $4500 - $5500

• Working Hour: Monday - Friday (8.30am – 5.30pm)

• Company Location: Jurong East

• Variable bonus + Excellent Wellfare

Job Scope:

• Lead a Project Team of consultants, contractors, developer in daily-site activities
• Conduct project briefing and kick start meeting
• Responsible for periodic progress reports
• Evaluate the master program and monitor work progress
• Identify potential or actual causes of delay and take preventive or remedial actions
• Monitor submissions and clearances from relevant authorities
• Assist on documentations and make recommendation to clients for award of contracts
• Check safety management system and conduct periodic safety inspection
• Conduct feasibility studies and recommendations on the development concept, preliminary program and budget
• Identify and resolve site technical problems
• Supervise site works to achieve good quality
• Assist in investigating and liaising with public and the relevant authorities for public feedback

Requirement:

• Diploma in IT Engineering, Civil Engineering, Architectural or equivalent
• 2 - 3 years of relevant working experience in project management

Candidates are encouraged to apply this position via ApplyNow button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Working Hour

• Mondays to Fridays: 7:15 am to 4:15 pm

Key Responsibilities

• Assist with student case management, fact-finding, and investigations (e.g., reviewing CCTV, interviewing students/staff)

• Supervise students on internal suspension, detention, or late-coming

• Conduct patrols in canteen, toilets, play areas, and surrounding community zones

• Deter and report inappropriate activities (e.g., vaping, smoking)

• Support school events, exams (escort/invigilation duties), and emergency exercises

• Carry out other student management or operational duties as assigned

Qualifications & Experience

• Bachelor's degree in any discipline

• Minimum 5 years of experience working with youth

• Prior experience in disciplinary proceedings, case management, or behaviour support

• Former uniformed personnel (e.g., SAF, SPF, SCDF)

• Proficient in Microsoft Office (incident reports & case documentation)

• Able to de-escalate conflicts and mediate peer issues

Overview The 3R Management Associate (MA) Program is a structured rotation designed for fresh graduates who want to build a career in credit investing and portfolio management. As an MA, you will rotate across investment research/PM support, trading & execution, and operations/client solutions, gaining front-to-back exposure to how an institutional credit fund is run.

Key Responsibilities Over the Course of the Program, You Will:

• Support fundamental and quantitative credit research on issuers, securities and capital structures across Asian and global credit markets, including basic financial modelling, scenario analysis and valuation work to support trade ideas and portfolio construction.

• Assist portfolio managers with monitoring positions, tracking catalysts and events, updating investment theses, and preparing concise written recommendations and presentations.

• Work with traders on daily trading and execution activities (order preparation and placement support, execution support, booking checks, P&L and position monitoring) and highlight anomalies, upcoming events or liquidity/operational issues.

• Conduct macro, sector and issuer research by sourcing and synthesizing market data, news and street research, and help maintain internal databases, trackers and analytics dashboards.

• Rotate through operations/client solutions to learn fund flows, trade lifecycle, operational controls, and client needs that inform investment decisions.

• Support the preparation of market, sector and portfolio commentary, research reports, dashboards and meeting materials for internal investment committees and external investor updates.

Rotations

The program comprises three Singapore-based rotations:

• Investment Research / PM Support (Investment Team)

• Trading & Execution (Investment Team)

• Operations / Client Solutions

Mentorship

Each MA is assigned a dedicated mentor (typically a senior team member or portfolio manager) for the full program. Mentorship includes goal-setting, rotation reviews, and regular one-to-one sessions to discuss progress, feedback and development.

Who We Are Looking For

• Fresh graduates with a strong academic background in finance, economics, business, accounting, engineering, data science, quantitative disciplines, or other closely related fields.

• Strong interest in Asian and global credit markets and in building a long-term career in investments and trading.

• Solid analytical and numerical skills; basic familiarity with financial statements and Excel/financial modelling is a plus.

• Hands-on programming skills (e.g. Python, R, SQL or similar), with the ability to work with data, build simple analytical tools and automate workflows.

• High attention to detail, strong sense of responsibility and willingness to learn in a lean, high-expectation environment.

• Clear, concise communication skills and the ability to work collaboratively across investment, trading and operations teams.

Upon successful completion of the program, Management Associates will be considered for suitable full-time roles (for example, Investment Analyst within the Investment Team), subject to performance and business needs.

1. Provide leadership, mentorship and guidance to the team
2. Take charge of multiple projects / teams and be responsible of the overall operations
3. Manage customers’ feedbacks, develop effective relationships, and maintain high quality service standards to all relevant stakeholders
4. Ensure proper site management and control, inclusive but not limited to work efficiency, safety and cleanliness
5. Evaluate and review manpower and material allocation
6. Manage the performance of subcontractors and suppliers to ensure on-time delivery of works and materials
7. Monitor and control maintenance’s cost by taking proactive measures to prevent costs overruns
8. Assist QSD Manager in ensuring proper documentation and archiving of records in line with company’s ISO system.
9. Work closely with Project Manager, Developer, Consultants and relevant Authorities to ensure proper handover of project during and after DLP
10. Analyse all reported defects and provide valuable feedback and lesson learnt to the project teams
11. Work with QSD Manager to continually fine-tune and streamline the maintenance system, policies and procedures
12. Produce and submit reports whenever necessary
13. Work in collaboration with QAQC team by carrying out audit inspections at on-going projects and meetings for knowledge and experience sharing aimed to enhance quality of work and reduce potential building defects
14. Provide directions / advice in construction as precursor to handing over of completed projects
15. Participate in any other ad-hoc corporate duties assigned

Requirements

Degree in Civil Engineering/Projects & Facilities Management or its equivalent. Diploma holders with relevant experience will also be considered.

Minimum of 5 years' experience in building construction works.

Proven customer service track record in HDB and/or private residential projects during Defect Liability Period (DLP)/handing over stage from Project Management Team.

Strong experience in architectural works.

Knowledge in MEP works will be an added advantage.

Requirements

✅ Degree in Mechanical, Electrical or Mechatronics Engineering

OR

✅ Diploma in Mechanical, Electrical or Mechatronics Engineering (GPA above 3.5)

What We're Looking For

• Comfortable working in a construction/project site environment
• Willing to wear PPE and handle tools and equipment when required
• Outspoken and confident in sharing ideas and experiences
• Eager to learn and develop technical and project management skills
• Strong communication and teamwork skills

Compensation & Benefits

Basic Salary: $2800-$4400/month

Additional Benefits

✔ 1-month Anniversary Bonus (AWS equivalent)
✔ Transport Allowance: $108/month
✔ Motorcycle Allowance: $240/month (Diploma Track)
✔ No Bond Required

For interested candidates, please send your updated resume:      

Email: angelateh@recruitexpress.com.sg      

Telegram: @Angie_TL    

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd  

EA License No. 99C4599

Job Overview

Our client is looking for driven and client-focused individuals who are passionate about financial planning and wealth management. In this role, you will support clients in achieving their financial goals through personalised financial solutions, wealth accumulation strategies, and protection planning.

You will also have the opportunity to build meaningful long-term client relationships while developing your expertise in investments, and financial advisory services within a structured and supportive environment.

Responsibilities

• Provide financial planning and wealth management advice to clients.
• Build and maintain long-term client relationships.
• Conduct financial reviews and recommend suitable solutions.
• Grow client base through networking, referrals, and outreach activities.
• Support customers with investment and protection planning needs.

Requirements

• Diploma from a local polytechnic or Degree from a recognised university.
• Strong communication and interpersonal skills.
• Self-driven and willing to learn.
• Interest in financial planning or wealth management.

About the Company

Our client is an established Main Contractor with a strong portfolio of building and construction projects across Singapore. As part of their continued expansion, they are seeking an experienced commercial professional to lead project contracts, cost management, and procurement functions.

This role is ideal for an experienced Contract Manager or a Senior Quantity Surveyor looking to progress into a commercial leadership position.

Key Responsibilities

• Lead contract administration from project award through final account settlement.
• Manage project costs, budgeting, cash flow, and commercial performance.
• Prepare and evaluate variation orders (VO), claims, extensions of time (EOT), and final accounts.
• Review subcontract agreements, procurement packages, and commercial documentation.
• Negotiate with clients, consultants, suppliers, and subcontractors on contractual matters.
• Identify commercial risks and provide practical solutions to protect project profitability.
• Support Project Managers on contract interpretation, cost planning, and project delivery.
• Prepare commercial reports and provide management with project cost updates.

Requirements

• Degree or Diploma in Quantity Surveying, Building, Construction Management, or related discipline.
• Minimum 5 years of Quantity Surveying or Contract Management experience within a Main Contractor or M&E Contractor environment.
• Hands-on experience managing VOs, claims, cost control, procurement, and final accounts.
• Familiar with PSSCOC, SIA, and standard Singapore construction contracts.
• Strong commercial acumen, negotiation, and stakeholder management skills.
• Senior Quantity Surveyors who are ready to take the next step into Contract Management are encouraged to apply.

Why Join

• Opportunity to progress into a key commercial leadership role.
• Stable pipeline of building and infrastructure projects.
• Collaborative management team with opportunities for long-term career growth.
• Attractive remuneration package commensurate with experience.

EA Personnel: Cheng Han Fong

EA Reg ID: R1102540

EA License No.: 24C2359

• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
• Respond promptly to concerns and follow through on resolution to maintain service quality standards
• Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
• Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
• Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements

• Bachelor degree in any discipline
• Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now! 

Work you’ll do

You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected to:

• Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
• To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures

• To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies. To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

• You may be assigned as part of project team member to implement the application. In this role, you are expected
• To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
• To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
  You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 8 - 12 years’ experience working with the SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP Finance - Treasury & Cash Management 
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Having at least 5 years of experience leading a team is an added advantage
• Have experience in delivering solutions on cloud or on-premise platforms
• Have experience working on traditional waterfall and/or Agile delivery approach
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g., PMP, PRINCE or Agile) is an added advantage
• Good command of English Language. Ability to speak and/or write Mandarin.  
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Location: Benoi (Islandwide transport)

Working Hours: Mon - Fri, 8:30 - 5:30

Salary: Up to $3800 + 1 month completion bonus

Job Responsibilities:

• Attend to pre-sales enquiries on product availability, lead time and price
• Initiate and follow up new item creation/customer creation in system
• Process sales orders and order amendment in system
• Track, expedite and update customers on order status
• Follow up payment, forwarder details with customers
• Work with factories, warehouses and forwarders to arrange dropship, local and export shipment
• Prepare manual, system invoices and other shipping documents and handle documents filing
• Review LC draft, prepare and collate documents from various factories for LC presentation
• Coordinate with related parties on non-warranty claims
• Communicate and provide timely responses between customer, sales, operation and factory
• Generate and update sales order backlog reports

Job Requirements:

• Minimum Diploma in business or related fields with minimum of 1-2 years’ experience
• Oracle system experience is preferred

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

OPERATIONS is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

JOB RESPONSIBILITIES

Client Relationship Management

• Serve as the primary point of contact for a designated portfolio of Key institutional clients (eg hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long-term partnerships.
• Proactively engage clients to understand and anticipate their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement, deepening relationships to maintain and grow their activities with GS
• Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
• Collaborate with Sales, Trading, and New Business Groups to onboard new clients seamlessly and expand existing mandates.

Platform Development:

• Drive cross-functional initiatives to streamline workflows, enhance the client experience, increase straight-through processing (STP), and improve operational efficiency and scalability.
• Leverage client insights to influence development plans - Partner with internal teams to shape functional solution designs, growing into a subject-matter expert who uses deep domain knowledge to craft innovative, value-added solutions.
• Collaborate with sales, trading and account managers to identify and prioritize product enhancements, redesign business processes, and leverage client data to optimize infrastructure
• Analyze feedback and internal data to increase STP, reduce exceptions and improve client experience. Review thematic client queries, diagnose manual-process and control gaps, propose automated solutions, and work with internal stakeholders to implement them.
• Lead internal forums to review client request trackers and address workflow/booking protocol enhancements. Build and maintain project plans, ensure governance standards are met, track milestone progress, and escalate and resolve problems promptly.
• Investigate platform SLE breaches, coordinate responses to live issues, and manage client-specific requests. Lead end-to-end delivery by conducting impact analyses and driving issue resolution.

Operational Excellence & Complex Problem Solving:

• Oversee and drive the resolution of highly complex operational, technical, and service-related issues across the full suite of products and processes including Prime Services (e.g. financing, securities lending, listed derivatives and OTC clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (eg. Equity and Fixed Income Execution, OTC Derivatives – Equity Derivatives, Credit and Rates products, and FX).
• Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient prioritisation of issue resolution, and proactive communication on complex issues 

Product & Market Expertise:

• Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape
• Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications.
• Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders.

Risk Management & Compliance:

• Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage.
• Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements.
• Contribute to the development and implementation of robust risk controls, regulatory reviews and client service best practices.

Leadership & Strategic Contribution:

• Contribute to team strategy, process improvements, and knowledge-sharing initiatives, including participating in working group calls with global audiences.
• Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies.
• Conduct periodic relationship reviews to ensure appropriate resource allocation

Key Skills:

Technical Skills:

• Exceptional understanding of global financial markets, instruments, and regulatory frameworks.
• Preferred proficiency in industry-standard platforms and internal systems relevant to prime brokerage operations and client reporting.
• Strong analytical and quantitative skills, with the ability to interpret complex data (e.g. client balance trends, market share) and perform root cause analysis to provide actionable insights
• Demonstrate ability to understand and leverage AI toolset to drive automation and increase productivity 

Soft Skills:

• Excellent in communication (written and verbal), presentation, and interpersonal skills, with the ability to engage effectively with senior client stakeholders (CFOs, COOs, Head of Ops) and internal partners across all levels.
• Strong problem-solving abilities, with a proactive, analytical, and solution-oriented approach to complex challenges.
• Strategic thinker able to identify cross functional issues, provide innovative solutions, and communicate the implications of solutions across existing processes, systems and teams
• Experienced in driving collaboration and facilitating discussions with stakeholders to perform problem solving and solution analysis while maintaining clear separation of duties and responsibilities
• Self-starter with ability to work independently, manage multiple priorities under pressure, and thrive in a fast-paced, dynamic environment with minimal supervision.
• Demonstrated leadership potential, with the ability to influence, collaborate, and drive results across cross-functional and global teams.
• High degree of accountability, action-orientation, and focus on outcomes

Experience: 

• Min. 5 years' experience in Client Services, Operations, Project Management or a related front-office role within a leading investment bank or financial institution.
• Proven track record of successfully managing and growing complex institutional client relationships.
• Demonstrated experience with a broad range of financial products and services, including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives (Credit Derivatives, Interest Rate products, and Equity Derivatives). 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.  

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.  

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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