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DXN Holdings Berhad

Senior Reservation & Front Office Executive

Full-time

Cyberjaya, Selangor

Sales / Marketing

2 weeks ago

DXN Holdings Bhd is listed on Main Board of Bursa Malaysia (Code 5318), in Business since 1993. DXN Holdings Bhd is the investment holdings and management company of DXN Group. Based in Malaysia, with worldwide operations of 79 subsidiaries across 48 countries.

DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from research and development to cultivation, manufacturing, and distribution. DXN's other business activities that primarily serve to support their core business include conducting laboratory testing services for third parties, offering of lifestyle products, and operating cafe.

Under its massive expansion programme, we are currently looking for a diligent and experienced Senior Reservation & Front Office Executive with the opportunity to develop a professional future career growth within the group to be based at Jitra, Kedah.

Responsibilities :

To oversee reservation operations for CV2 Accommodation including OTA platforms, online booking channels, and Property Management System (PMS). The role ensures efficient handling of reservations, proper room inventory management, and provides operational support to the Front Office including guest check-in, check-out, booking creation, and payment transactions while working closely with the Front Office and Marketing teams to maximize room occupancy and guest satisfaction.

Requirements :

1) Reservation Management

Manage all accommodation reservations including direct bookings, online bookings, and OTA channels to ensure accuracy, proper room allocation, and optimal occupancy levels.

2) OTA & Online Channel Management

Administer OTA platforms and online booking channels by updating room inventory, rates, availability, and promotional campaigns in coordination with the Marketing Department.

3) Property Management System (PMS) Administration

Maintain accurate reservation records within the PMS including booking creation, modifications, cancellations, and reservation tracking.

4) Front Office Operational Support

Perform Front Office duties when required including guest check-in, check-out, reservation creation, payment transactions, and responding to guest inquiries.

5) Inventory & Booking Monitoring

Monitor room availability and booking trends to avoid overbooking and ensure proper utilization of accommodation units.

6) Guest Service & Issue Resolution

Handle reservation-related inquiries and assist in resolving booking issues or guest complaints professionally.

7) Reporting & Reservation Analysis

Prepare reservation reports, booking summaries, OTA performance reports, and occupancy statistics for management review.

8) Weekly and Monthly Reporting

Prepare weekly and monthly reports on total revenue, reservation performance, and booking statistics for each OTA platform for management review.

9) Cross Department Coordination

Work closely with the Front Office team to ensure smooth guest arrival and departure operations, and coordinate with the Marketing Department to support promotions, campaigns, and online booking strategies.

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