Total 71 Manager front end web designer job vacancies in Singapore

Front Office Manager

The Front Office Manager is responsible for overseeing all aspects of the Reception Operations efficiently and to lead the YOTELAIR front desk team by example and motivate them.

Main Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Mall management security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad depts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control, Ground Control, KOMYUNITI Lounge (club lounge) and all public areas on lobby including Restrooms, Public Showers and Gym.
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Ensure High guest facing visibility at all times. Divide time in the lobby and all other areas to ensure that the Reception department is operating effectively.
• Perform high balance guest check and follow up for further deposits, if required
• Inspect VIP rooms prior to approval and ensuring high visibility in guest contact area
• Perform aspects of Human Resources and training as needed, including; performance appraisals, counseling, coaching, training, etc.
• Ensure all Front Office Crew Members are accounted for and performing their duties as per YOTELAIR Singapore Changi Airport Standards.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers always.
• Prepare weekly rosters and forecasts for the department considering occupancy levels and ensuring optimum crew manning.
• Ensure a daily pre-shift meeting is conducted on the overnight and be current on all events and citywide attractions.
• Administrative duties include but are not limited to; end of shift reports, payroll and YOTEL communication tool.
• Perform tasks as assigned by the Senior Manager or General Manager.

What is this person like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Embraces technology. Always willing to try out new systems and ways to improve guest experiences and operational processes.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.
• Effective leader who enjoys managing a team and bringing out the best work attitude in them.

Knowledge, experience, skills required

• Minimum of 2 years of customer experience as Duty Manager or 3 years as a Front Office Supervisor in mid-scale and/or upper midscale establishments that practice excellent customer service.
• Solid computer skills and good working knowledge of Property Management Systems such as Opera. Ability to learn new Property Management Systems, such as Stay N Touch - Rover PMS.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Willing to work shifts including overnight shifts
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.

You will be responsible to assist with the efficient running of the department in line with Hyatt brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist to ensure the smooth and efficient running of the Front Office within the Rooms Division.

• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 2 years work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work shifts, weekends and public holidays.

• UP TO $12,000 Basic + Variable Bonus!
• 2 openings

- M&E Manager for Tenders design and building projects.

- M&E Manager for new hospital building projects.

• Permanent position/ 5 workdays/ East area [walking distance to MRT station]
• MNC & leading A1 main contractor!

Job Description:

• Administering the M&E documents and involvement in the tender for M&E contracts.
• Project management for overall Mechanical & Electrical works and daily site activities for the project.
• Coordinate with different departments on execution of various M&E installation works.
• Liaising with Clients, consultants, authorities, and all M&E Subcontractors to ensure smooth progress of the project.
• Liaising and coordinating with M&E sub-contractors to resolve design conflicts and other technical concerns.
• Conduct regular meeting with their M&E Team and site team to ensure smooth operation of the project.

Job Requirements:

• Degree in Mechanical/ Electrical Engineering or equivalent
• Experience in large scale building projects preferred.

Other Information:

To apply, please include the following details inside your resume:

Reasons for leaving each past & current employment

Salary drawn for each past & current employment

Expected Salary

Earliest availability date

How to apply
Interested candidates who wish to apply for the position, you may send in your updated resume to search84@searchindex.com.sg

We regret that only short-listed candidates will be contacted shortly.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.

Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.

Responsibilities

• Allocate sufficient staffing daily to meet operational demands and maintain service quality
• Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
• Build and sustain strong guest relationships to enhance loyalty and repeat visits
• Resolve guest issues promptly to maintain high satisfaction levels
• Personally meet, greet, and room VIP guests, delivering exceptional service
• Develop and review staff rosters to achieve productivity and service goals
• Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment
• Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities
• Assist guests with check-in, check-out, and cashiering tasks efficiently
• Design, coordinate, and manage service delivery systems using resources, data, and standards
• Ensure guest relations services meet hotel standards and align with strategic objectives
• Maintain a visible management presence by coaching employees to handle guest feedback effectively
• Welcome guests warmly on arrival and manage room key issuance following hotel protocols
• Support guests throughout their stay by addressing needs, feedback, and providing guidance
• Manage guest communications including mail, messages, and phone calls professionally
• Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates

Preferred competencies and qualifications

• Minimum 2 years supervisory experience in the service industry
• Tertiary education in any discipline with hotel-related experience
• Proficiency in English; knowledge of a second language is preferred for enhanced guest communication
• Familiarity with Opera system and related sub-systems integrated with PABX and hotel computer systems
• Understanding of service delivery processes and procedures
• Strong communication skills to engage confidently and clearly with colleagues and guests at all levels
• Interpersonal skills to effectively manage guest and colleague interactions
• Demonstrated leadership qualities to inspire and guide teams
• Commitment to continuously improve the guest service experience
• Openness to embrace change and adopt new technologies
• Team player with a guest-focused and service-oriented attitude

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present/expected salaries, and earliest available date.

Job Overview

We are seeking a detail-oriented and creative Residential Designer & Project Manager to oversee the design and execution of residential projects from concept to completion. This role combines design expertise with project management skills to ensure projects are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities

Design & Planning

• Develop creative and functional residential design concepts based on client requirements
• Prepare space planning, layouts, mood boards, and material selections
• Produce detailed drawings, specifications, and design documentation
• Ensure designs comply with building codes, regulations, and client expectations

Project Management

• Manage end-to-end project lifecycle from design development to final handover
• Create and monitor project timelines, budgets, and deliverables
• Coordinate with contractors, suppliers, and consultants to ensure smooth execution
• Communication informational briefs on design requirements to Senior Designers, inclusive of brief evaluation, design direction inputs and discussion.
• Conduct site visits to monitor progress, quality, and compliance
• Resolve on-site issues and adapt plans where necessary
• Coordinate periodic job-related photographs, measurements for records
• Review project with project installation supervisors and team and prepare for handover of project to client completed with client review and feedback and collect payment

Client Management

• Serve as the main point of contact for clients throughout the project
• Present design concepts and provide professional recommendations
• Manage client expectations, feedback, and approvals
• Ensure high levels of customer satisfaction
• Perform additional assignments and responsibilities as assumed or requested by clients or projects.

Coordination

• Liaise with vendors and negotiate pricing where needed
• Track orders, deliveries, and installation schedules

• UP TO $12,000 Basic + Variable Bonus!
• 2 openings

- M&E Manager for Tenders design and building projects.

- M&E Manager for new hospital building projects.

• Permanent position/ 5 workdays/ East area [walking distance to MRT station]
• MNC & leading A1 main contractor!

Job Description:

• Administering the M&E documents and involvement in the tender for M&E contracts.
• Project management for overall Mechanical & Electrical works and daily site activities for the project.
• Coordinate with different departments on execution of various M&E installation works.
• Liaising with Clients, consultants, authorities, and all M&E Subcontractors to ensure smooth progress of the project.
• Liaising and coordinating with M&E sub-contractors to resolve design conflicts and other technical concerns.
• Conduct regular meeting with their M&E Team and site team to ensure smooth operation of the project.

Job Requirements:

• Degree in Mechanical/ Electrical Engineering or equivalent
• Experience in large scale building projects preferred.

Other Information:

To apply, please include the following details inside your resume:

Reasons for leaving each past & current employment

Salary drawn for each past & current employment

Expected Salary

Earliest availability date

How to apply
Interested candidates who wish to apply for the position, you may send in your updated resume to search84@searchindex.com.sg

We regret that only short-listed candidates will be contacted shortly.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

We’re seeking a confident and driven Assistant Front Office Manager to support the leadership of our Front Office team and help deliver exceptional guest experiences from arrival to departure.

This is a hands-on leadership role, ideal for someone ready to take the next step in their career within a boutique hotel environment. You’ll work closely with the Operations Manager to oversee daily operations, lead and develop the team, and ensure service standards are consistently delivered at the highest level.

As a key member of the leadership team, you’ll bring energy, professionalism, and a passion for personalised service, creating a seamless and memorable experience for every guest.

What You’ll Be Doing

• Support daily Front Office operations
• Lead, coach, and develop the team
• Deliver seamless guest arrivals and departures
• Handle escalated guest enquiries professionally
• Assist with rostering, training, and performance
• Maintain strong product and local knowledge
• Collaborate across departments
• Uphold brand standards and team culture

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022-2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  
  Human Resource & Financial Management
  
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
• Setting direction and expectations for the team to achieve team goals
• Implementing training strategies for the venue
• Monitors and liaises with HR/L&OD on all venue onsite training activities
• Fully understanding, and ensuring procedural compliance with the Company’s policies

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
  
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
  
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
  
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
  
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
  
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
  
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
  
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
  
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
  
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
  
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
  
• Review departmental programs to support team development.
  
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
  

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
  
• At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
  
• Strong leadership, communication, and interpersonal skills.
  
• Service-oriented with the ability to support daily front office operations and guest satisfaction.
  
• Proficient in Opera PMS or other hotel front office systems.
  
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
  
• Professional, well-groomed, and composed in all guest interactions.

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 3 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day-to-day operations and guidance. As the face of Hegen’s award-winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence.

In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience.

In addition to overseeing front-of-house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness.

This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.

Responsibilities:

• You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre. Your professional and personable approach will set the tone for a positive and memorable experience.
• You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings. You are expected to maintain a strong understanding of our products and services in order to communicate confidently and effectively.
• You will support and drive in-centre sales by engaging customers, understanding their needs, and recommending suitable products. You will contribute to overall sales performance by converting walk-in traffic into meaningful customer experiences and purchases.
• You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking. You will also ensure that all product displays are well-stocked, visually appealing, and aligned with brand standards.
• You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well-presented, and inviting at all times. This includes working closely with team members to ensure that displays, materials, and fixtures are current and in optimal condition.
• You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner. Your ability to listen actively and respond thoughtfully will be key in upholding a high standard of customer satisfaction.
• You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on-site coordination and a seamless experience for all participants.
• You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.

Requirements:

• At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer-facing environment
• Strong organisational and problem-solving skills, with a keen eye for detail
• Demonstrated ability to support sales and manage operational responsibilities, including inventory
• Positive, proactive team player with a strong sense of ownership
• Excellent communication and interpersonal skills
• Mandarin-speaking ability is required due to the nature of business operations and client interactions
• Fast learner who is comfortable with technology and systems
• Able to multitask effectively and perform well in a fast-paced environment
• Demonstrated ability to thrive in an agile and entrepreneurial setting
• Strong sense of aesthetics and presentation will be beneficial
  

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you are inspired to make a difference and grow with a dynamic team, apply now and embark on an exciting journey with Hegen.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Able to work 3 rotating shifts, including night shifts, weekends and public holidays

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up