Company Overview
Trevo provides smart kiosk and self check-in solutions for the hospitality industry, helping hotels streamline guest experiences through automation, digitalization, and seamless integrations.
Job Summary
Join Trevo as a Support Engineer to deliver first-level technical support for hotel kiosk and self check-in systems, resolving issues remotely and onsite to enhance guest experience and operational efficiency.
Responsibilities
- Provide first-level technical support for kiosk and self check-in systems deployed at hotels to ensure continuous operation
- Troubleshoot hardware, software, network, and system-related issues to restore functionality promptly
- Perform remote diagnostics and resolve technical problems to minimize downtime
- Attend onsite support and maintenance visits to address complex or hardware-related issues
- Monitor support tickets and follow up with customers to ensure timely resolution and satisfaction
- Escalate complex technical issues to specialized internal teams for advanced troubleshooting
- Assist in kiosk setup, deployment, testing, and configuration to ensure proper system operation
- Coordinate with hotel operations, IT teams, and vendors during troubleshooting to facilitate effective issue resolution
- Maintain accurate documentation of incidents, resolutions, and support activities for knowledge sharing and audit purposes
- Communicate professionally with customers to ensure high satisfaction and clear understanding of support processes
Required competencies and certifications
- Basic understanding of computer hardware, networking, and Windows systems
- Strong troubleshooting and problem-solving skills applied to technical support scenarios
- Effective communication and interpersonal skills to engage with customers and internal teams
- Ability to work independently and collaboratively within a team environment
- Willingness to travel onsite to hotels as required for support and maintenance
Preferred competencies and qualifications
- Experience supporting kiosks or hotel technology solutions
- Basic understanding of hotel systems or Property Management Systems (PMS)
- Familiarity with remote support tools for efficient issue diagnosis and resolution
- Basic knowledge of networking concepts including IP, router, Wi-Fi, and VLAN
Other Information
Working Arrangement
- Hybrid working environment combining remote and onsite hotel support
- May require after-office-hours support during critical situations
Why Join Trevo
- Be part of a fast-growing hospitality technology company
- Exposure to innovative self check-in and automation solutions
- Opportunity to work with well-known hotel brands
- Career growth and learning opportunities in hospitality tech
- Collaborative and dynamic working environment
