Total 6 job vacancies by Tpc Hotel Pte. Ltd.

Job Description:

• Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions.  Ensure accuracy by repeating order to the guests.
• Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfill their duties effectively.
• Assist in supervising the team in providing quality and cousu main service to the guests.
• Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.Assist in seating guests.
• Serve food and beverage to guests in the restaurant/banquet area.
• Assist with the set up.
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clear soiled dishes from the tables to the stewarding area.
• Clean and prepare tables for inflow of guests.
• Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
• Deliver orders promptly to the kitchen production area.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.

Job Requirements:

• Minimum 1-year experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Understanding of luxury guest expectations and a desire to exceed these expectations.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills
• Has the ability and willingness to undertake further development
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.
• Hold a Food Hygiene certificate.

Job Responsibilities:

• Provide courteous and professional service to both guests and customers of the Hotel.
• Assist with car / hotel doors and guest luggage.
• Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.
• Ensure timely delivery of all guest luggage
• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture.
• Ensure daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
• Co-ordinate VIP arrivals and departures.
• Handle or resolve any guest complaints and establish good relationships with guests and clients of the hotel.
• Explain technology and features of guest rooms.
• Ensure messages and faxes are delivered with the utmost urgency.
• Ensure that all guest property in storage, long or short term, are duly documented and cared for.
• Liaise with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
• Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests’ individual requirements
• Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure that the products offered to guests are of the highest quality and reputation.
• Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level.
• Full utilisation of the Concierge computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure relative guest/ambassador information is communicated through the agreed communication channels
• Liaise with all other hotel departments to build a strong working relationship.
• Ensure any guest or management messages are attended to with a sense of urgency.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Concierge are rostered on a shift basis, the duties of which are variable and documented accordingly. It is the responsibility of the rostered concierge that these duties be carried out in a professional manner whilst at all times maintaining a high level of customer satisfaction.
• Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers. Ensure all ambassadors are adhering to the Accor Driving Policy and Mobile workers policy
• Each concierge has a direct responsibility to ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
• Concierge will keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions.
• Any other reasonable request assigned by your manager.
• Leading the team, allocating duties and performance management.

Job Specifications:

• Minimum 12 months experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassadors
• Multi-lingual, English essential
• Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Job Description:

• Assist the General Manager in controlling costs according to budget and forecast, ensuring profitability and long term success.
• Supervise daily hotel accounting operations and ensure that the book records are accurate and reflect all transactions.
• To prepare budget forecast and reports as and when required by the management and owners.
• Participate in owners’ and management’s financial meetings
• Check and ensure that all financial and management reports are completed accurately and submitted on time.
• Create and implement a system of internal accounting controls to ensure that all the transactions are executed in compliance with the internal policies as well as statutory requirements.
• Review monthly hotel performance and generate monthly variance reporting.
• Ensure that the maintenance of the general ledger, accounts payable, accounts receivable and payroll is done properly and accurately.
• Oversee the payroll functions to ensure that ambassadors are remunerated timely and accurately.
• Review and validate all property’s internal/external financial reporting before their distribution.
• Ensure that all tax related issues are treated in a strict manner and are in compliance with the country’s legislation.
• Manage the hotel’s yearly operating budget and operational cash flow.
• Maintain management charts and administration forecasts charts.
• Supervise revenue entries from the General Cashier’s office.
• Shall maintain control of the costs of the different services, in particular the food and beverage cost.
• Provide assistance to all operational departments as needed.
• Review all proposed contracts for pricing and terms, ensuring that hotel’s interest comes first and is protected at all times.
• Perform bank reconciliation and month-end reconciliation of all general ledger balances.
• Ensure readiness for all internal and external audit exercises from Owner and Corporate Office.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.
• Any other reasonable request within your range of competence as required by Management.

Job Requirements:

• Minimum 6 years’ experience in hotel Finance and Accounting management position.
• Bachelor’s degree in Business, Accounting or Finance.
• Certified Practicing Accountant (CPA) qualifications would be an advantage.
• Excellent knowledge of hotel accounting software SUN and good knowledge in Opera, Fidelio, FutureLog and Micros POS.
• Strong interpersonal and leadership skills, confident, approachable, patient with excellent communication skills.
• Ability to study, analyze and interpret financial information with a strong understanding of overall hotel operations.

Job Responsibilities:

• Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
• Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
• Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
• Assist with car/ hotel doors and guest luggage.
• Ensure timely delivery of all guest luggage
• Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
• Co-ordinate VIP arrivals and departures.
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
• Always double confirm with the guest the exact location.

Job Requirements:

• Minimum 1 year experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassador
• Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Job Description:

• Manage the day to day operations of an area in the Asian kitchen and/or banquet, pastry, cold food & a la carte.
• Distribute work equally to ambassadors.
• Work closely with standard recipes and plate presentation in order to maintain standards of quality in production, presentation & taste.
• Maintain a good relationship with other ambassadors, providing instruction and encouragement as needed.
• Fill store requisition & daily ordering for his/her area of the kitchen.
• Assume the responsibility for cleanliness, sanitation and neatness of the kitchen.
• Ensure proper product storage, food rotation, labeling & following FIFO system.
• Able to handle mise en place & hand over shifts.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects assigned by hotel management and ambassadors.
• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
• Relate guest comments, positive or negative, to the Director of Culinary & Executive Sous Chef, making use of the kitchen log book.
• Uphold Kitchen cleanliness and hygiene of your kitchen and follow HACCP program as led by the Hygiene Officer, including physical cleaning of areas as required.
• Disinfect and sanitize cutting boards and worktables constantly during the shift.
• Know and apply ability to operate kitchen equipment safely and properly in the kitchen.
• Report and handle any accident immediately, no matter how minor.
• Respond properly in any hotel emergency or safety situation.
• Provide a courteous and professional service at all times.
• Organise each food service so that it runs efficiently and productively.
• Liaise with Director of Culinary & Executive Sous Chef keeping lines of communication open between food and beverage production and service areas of the hotel.

Job Requirements:

• Immaculate grooming, articulate in communication and interpersonal skills with the ability to lead and mentor ambassadors
• Has the ability to work autonomously
• Has the ability and willingness to undertake further development
• Appreciates and maintains an effective outlet for stress
• An understanding of luxury guest expectations.

Job Description:

• Work closely with standard recipes and plate presentation in order to maintain standards of quality in production and presentation.
• Follow the Standard Operating Procedures to complete requisitions, obtains proper signatures, submit, pick up, transport and store all items.
• Follow directions and maintain good working relationships with supervisors and managers.
• Maintain a good working relationship with other ambassadors, always acting in a professional manner.
• Perform other task or projects as assigned by hotel management and ambassadors.
• Work flexible hours as required by the hotel business.
• Inform the Pastry Chef of any food shortages before the item runs out.
• Inform the Pastry Chef of any excess food items that can be used in daily specials or elsewhere in the hotel kitchens.
• Perform any tasks as assigned by the Management.
• Understand and participate in achieving the kitchen's food cost, avoiding any food wastage.
• Constantly strive to reduce energy consumption through awareness.
• Report for duty in the assigned outlet with correct uniform in a timely manner. To delight our guests and provide excellent service by preparing and serving food as dictated by the menu. Helping out wherever necessary to deliver a special requested product that will exceed our guest's expectations.
• Monitor Kitchen maintenance and report any defects of operating equipment to the Chef de Cuisine.
• Set up work station with required mis en place, tools, equipment and supplies according to standards.
• Inspect the cleanliness and working condition of all tools, equipment and supplies. Ensure everything complies with standards.
• Check production schedule and parstocks.
• Establish priority items for the day.

Job Requirements:

• Previous experience in a fine dining and commercial kitchen, preferably luxury environment.
• Has the aptitude and willingness to undertake further development with Sofitel.
• Physically fit and able to stand for the duration of a shift
• Organises time and work efficiently
• Willingness to work evenings, weekends and public holidays as part of the job role.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Appreciates and maintains an effective outlet for stress.
• Effective verbal and written communication skills, English essential.
• Initiates contacts and establishes rapport easily
• Ability to work autonomously and as part of a small team.
• Works under pressure without negative impact.