Total 13 job vacancies by Starhub Ltd.

Description

The Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities

• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for Managed CPE, Managed Security, Clean-Pipe and Cloud services product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line.  Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services
  
  Qualifications
  Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline 
• At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Strong familiarity with telecommunications services, including IP networking, network security, and cloud connectivity
• Experience in network and systems integration (SI) solution design is an advantage
• CCNA certification preferred but not mandatory
• Able to work independently and effectively engage with customers, partners, and internal account teams
• Solid understanding of consulting frameworks and methodologies
• Excellent written and verbal communication skills, with strong presentation abilities

Role Mission 

Lead enterprise-wide innovation, integration, and intelligent automation across corporate and enterprise systems to modernise StarHub’s technology landscape and accelerate digital transformation. 

Accountabilities 

• Own the Innovation, Integration & Automation (IIA) strategy and roadmap for enterprise systems. 

• Lead integration, orchestration, and middleware optimisation across ERP, CRM, HR, Finance, Risk, Compliance, and Productivity platforms. 

• Drive intelligent automation and workflow transformation across enterprise functions. 

• Establish and scale the Innovation & Automation Centre of Excellence (CoE). 

• Govern standards, architecture alignment, and delivery excellence for all enterprise integration and automation initiatives. 

Responsibilities 

• Define and execute the innovation, integration, and automation strategy for enterprise systems. 

• Identify and evaluate emerging technologies that enhance enterprise agility, efficiency, and operational quality. 

• Lead integration and orchestration design across ERP, CRM, HRIS, Finance, Risk, Compliance, and Productivity platforms. 

• Oversee middleware optimisation to improve performance, reliability, resilience, and scalability. 

• Champion API-led connectivity, event-driven patterns, and interoperability across enterprise applications. 

• Drive adoption of intelligent automation platforms to streamline cross-functional workflows. 

• Establish automation governance, lifecycle frameworks, development standards, and reusable patterns. 

• Measure automation ROI, efficiency gains, risk reduction, and operational impact. 

• Lead the Innovation & Automation CoE to uplift capability, standardise practices, and accelerate delivery. 

• Drive organisational change, training, and stakeholder alignment to support adoption of new solutions. 

• Collaborate with Enterprise Architecture, Finance, HR, Risk, Security, and other enterprise teams to ensure cohesive design and prioritisation. 

Manage partner and vendor ecosystems supporting integration and automation platforms, ensuring quality and optimised utilisation. 

Ideal Track Record 

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; Master’s degree is an advantage. 

• 12–18 years of experience in enterprise technology, integration architecture, automation platforms, or digital transformation. 

• Proven success leading integration and automation initiatives across ERP, CRM, HRIS, Finance, or other enterprise systems. 

• Strong expertise with integration technologies (e.g., Workato, Mulesoft, Boomi, CPI), API frameworks, and middleware optimisation. 

• Demonstrated experience implementing intelligent automation (UiPath, Laiye, Power Automate, etc.) at scale. 

• Deep understanding of enterprise architecture, data governance, and compliance frameworks. 

• Strong leadership, stakeholder management, and vendor management capabilities. 

• Ability to drive strategic direction while influencing cross-functional teams and delivering measurable outcomes. 

The Account Director – Enterprise (IT Manufacturing) is responsible for driving strategic revenue growth within large IT manufacturing customers (e.g., electronics, semiconductors, hardware, OEMs, smart manufacturing environments).

This role focuses on delivering integrated Telco, Managed Services, and Hybrid IT solutions that enable:

• Smart factories and Industry 4.0
• Multi-site global connectivity
• Secure hybrid cloud infrastructure
• OT/IT convergence
• Supply chain digitization
• Data-driven manufacturing operations

The role requires deep enterprise selling expertise and the ability to engage CIOs, CTOs, Plant IT Leaders, and Digital Transformation Heads.

Qualifications

• Bachelor’s degree in business, Engineering, IT, or related field.

• At least 8 years enterprise sales experience in:
• Telecommunications
• Managed Services
• Cloud / Hybrid IT
• Proven experience selling into manufacturing enterprises.
• Track record of closing large, multi-country deals.

This role is for a StarHub Subsidiary. The Engineer will be managing the scope as stated below:   

Key Responsibilities:

• implementation, setup, and configuration of storage and backup solutions
• Deploy and configure Huawei storage systems, including Dorado and OceanProtect
• Implement and configure Huawei HyperMetro for active-active storage solutions (optional)
• Handle storage provisioning, RAID configuration, LUN creation, and mapping
• Perform initial system setup, firmware upgrades, and health checks
• Configure replication, snapshots, HyperMetro, and other data protection features
• Integrate storage with virtualization platforms (e.g., VMware, Nutanix) 
• Work closely with project teams to ensure timely and successful delivery
• Follow standard deployment procedures, documentation, and best practices
• Provide basic knowledge transfer and handover after project completion
• Knows Nutanix, VMWare, Linux, Windows will be an added advantage

Requirements:

• Proven experience in storage implementation and deployment
• Hands-on experience with Huawei storage solutions, especially Dorado and OceanProtect
• Strong understanding of storage concepts (RAID, SAN, NAS, LUN, replication, active-active solutions)
• Experience integrating storage with VMware, Nutanix, and Windows servers
• Familiarity with Veeam backup and recovery concepts
• Ability to work independently and deliver within project timelines
• Good documentation and communication skills

Qualifications

• Experience with other enterprise storage vendors (e.g., Dell EMC, HPE, NetApp)
• Knowledge of SAN switching (FC/iSCSI)
• Relevant certifications in storage or virtualization technologies if have (HCIA, HCIP, VMCE)

Responsibilities

• Develop and strategize to achieve key project and annual sales revenue target for the assigned industries directly with key decision maker and media agencies partners.
• Develop new business with existing clients and/or identify areas of new opportunities, present, negotiate and close to meet sales quotas.
• Deep understanding of industries’ needs in order to customize solutions for the customer and to secure revenue for Programme sponsorship, Full Funnel packages, Events, Digital advertising and partners collaborations.
• Ensure tight rapport and relationship with clients & partners. You should be in the forefront of clients’ key tent-pole events and ensure that StarHub clients’-based solutions are presented for planning.
• Proactive in providing timely and accurate forecast, reports, competitive information and feedback for business sector analysis and development and tracking.
• Collaborating with cross-functional internal departments to ensure that clients requirements are understood and met.

Requirements:

• Brings along 2 - 4 years of experience Media/Advertising sales
• An understanding of the CTV/OTT/Streaming landscape and usage of 1st party data analytics
• Ability to plan and execute at both the strategic and operational levels
• Strong individual contributor with collaborative and transparent approach
• A track record of achieving targets and driving new business

Job Description

The EBG CRM/OM Domain Owner holds end-to-end accountability for the strategy, delivery, and sustained health of StarHub’s Customer Relationship Management (CRM) and Order Management (OM) platforms. This includes stewardship of Salesforce CRM, CloudSense CPQ/Order Management, and other bespoke CRM/OM solutions, as well as responsibility for evolving StarHub’s broader CRM/OM landscape.

This role ensures that CRM/OM capabilities enable and empower sales and service channels for SME, Enterprise, Wholesale, and International segments. Acting as both a technology steward and business partner, the role balances operational reliability with innovation, ensuring seamless customer and employee experiences. This position is pivotal in driving automation, platform stability, compliance, and business continuity, while shaping the long-term CRM/OM roadmap to align with enterprise priorities and evolving market needs. 

Key Responsibilities

Domain Ownership and Platform Stewardship 

• Own the performance scalability and sustainability of CRMOM systems including Salesforce CloudSense and bespoke solutions 
• Ensure platform reliability compliance and system stability while driving continuous improvements in UX data integrity and integrated workflows 
• Establish monitor and report against key operational KPIs availability performance adoption fulfilment outcomes 
• Lead automation DevSecOps and process optimization initiatives to streamline sales and service workflows 

Strategic Stewardship and Leadership 

• Provide longterm leadership and oversight of the domains people systems and outcomes ensuring alignment with organizational strategy 
• Establish and maintain the right leadership structure within the domain to drive accountability ownership and performance 
• Define and manage prioritization of initiatives to ensure the most impactful work is delivered in line with business objectives 
• Take ownership for delivering measurable results across people process and technology dimensions of the domain 

Strategic Planning and Roadmap 

• Define and deliver the multiyear CRMOM technology roadmap ensuring alignment with StarHubs enterprise strategy 
• Evaluate prioritize and secure investments that maximize business impact and competitive advantage 
• Drive the endtoend fulfilment journey enablement from order capture through provisioning and support 
• Anticipate emerging needs ensuring the CRMOM domain evolves cohesively with adjacent enterprise systems 

Operational Excellence and DevOps Execution 

• Oversee daytoday domain operations to ensure services meet or exceed agreed servicelevel objectives SLOs 
• Run the domain in a DevOps model including oncall schedules incident management monitoring and proactive issue resolution 
• Manage development capacity across competing demandsfeature enhancements technical debt remediation regulatory compliance security obligations operational fixes and audit requirements 
• Champion a culture of accountability postmortems and continuous improvement to enhance resilience and operational maturity 

CrossDomain Collaboration and CrossFunctional Leadership 

• Partner closely with other domain owners to ensure interoperability reduce duplication and enable seamless enterprise workflows 
• Proactively manage dependencies across domains eg Billing ERP Digital Channels Data to ensure integrated solutions 
• Collaborate with related leadership roles across the organization clarifying mandates and ensuring seamless alignment of responsibilities 
• Champion knowledge sharing organizational alignment and crossfunctional success 

Team and Resource Management 

• Build lead and mentor CRMOMaligned teams ensuring succession coverage for critical roles 
• Develop and implement sourcing and capability strategies including vendor management and internally owned operations 
• Oversee domain budget capacity planning and effective allocation of people and resources to balance delivery and sustainability 
• Foster a healthy highperforming team culture grounded in accountability transparency and continuous learning 

Stakeholder Engagement and Senior Management Communication 

• Serve as the senior liaison for CRMOM initiatives across EBG SME Wholesale and International business units 
• Engage with executive stakeholders providing clear and timely communication of roadmaps risks progress and achievements 
• Build consensus on longterm CRMOM platform evolution balancing business demands with technical sustainability 
• Act as a trusted advisor to senior management shaping strategic decisionmaking on customer platforms and fulfilment processes 

Qualifications

Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business Information Systems, or related field.
• 10+ years of experience in CRM/OM platforms, with at least 5 years in senior leadership roles.
• Demonstrated ownership of mission-critical domains with responsibility for budgets, teams, and long-term strategy.
• Deep knowledge of CRM and OM platforms, including Salesforce CRM and CloudSense CPQ/Order Management.
• Proven experience supporting sales and service workflows across SME, Enterprise, and Wholesale customer segments.
• Strong understanding of CRM UX optimization, workflow integration, and end-to-end fulfilment processes.
• Familiarity with enterprise IT ecosystems (e.g., SAP, billing, middleware, DevSecOps practices).
• Experience running teams in a DevOps operating model, including on-call support, incident management, and continuous delivery.
• Strong knowledge of balancing development capacity across feature delivery, tech debt, compliance, and operational demands.
• Proven ability to define and execute domain strategies aligned to enterprise business goals.
• Strong financial and resource management skills, with track record of managing vendor and internal teams.
• Exceptional stakeholder management and executive communication skills, with the ability to influence senior leadership.
• Collaborative leader skilled at cross-domain coordination, consensus-building, and organizational change leadership.
• Resilient, forward-looking leader with ability to balance delivery velocity and technical sustainability.

Job Description

Job Summary

We are seeking a Technical Project Manager who can combine agile delivery discipline with deep technical literacy to coordinate development and release cycles across StarHub’s digital domains.

In this role, you will work closely with Domain Owners (DOs), Engineering Managers (EMs), Journey Solution Designers (SDs), and Release Program Managers (RPMs) to ensure on-time, high-quality delivery across systems that support StarHub’s consumer and enterprise journeys.

The ideal candidate will have strong hands-on experience with agile project delivery in a DevOps or software engineering environment, preferably both front-end and back-end within modern native environments — with a solid understanding of DevOps, CI/CD, microservices, observability, and end-to-end delivery metrics.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.
• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.
• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.
• Track delivery health through velocity, throughput, and scope stability metrics.
• Identify and resolve blockers, risks, and cross-domain dependencies early.
• Maintain clear delivery dashboards and status reporting to senior stakeholders.
  
  

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.
• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.
• Support implementation of continuous delivery and observability practices across teams.
• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet defined Service Level Objectives and performance baselines.
• Participate in sprint demos and ensure acceptance criteria are met for each increment.
  
  

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.
• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.
• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.
  
  

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.
• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.
• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.
• Contribute to standardized delivery governance, templates, and documentation across domains

Qualifications

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.
• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.
• Proven track record managing agile teams delivering software through CI/CD pipelines within modern cloud native architecture and container orchestration (EKS/Kubernetes).
• Proven experience coordinating frontend (Vue.js, Flutter) and backend engineering deliveries.
• Strong understanding of API management, event-driven architecture, and modern deployment strategies (Blue/Green, Canary, Feature Flags).
• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.
• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.
• Ability to translate technical complexity into clear, actionable plans.
• Exceptional communication, facilitation, and stakeholder management skills.
• Analytical and detail-oriented mindset with a bias for execution.
• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.
• Passion for continuous improvement and operational excellence.

Role Mission:

Lead quality assurance inclusive of automation for our software and systems undergoing significant changes in design and ways of working.

Responsibilities:
1.Designing, implementing and optimising processes for software delivery

2.Establishing and tracking metrics to use data to drive improvement and accountability

3.Work with stakeholders across engineering, product and operations to ensure alignment on these quality standards and goals

4.Designing and implementing test automation approaches and ways to track their efficacy

5.Working with vendors to deliver software releases to the standards defined above

6.Tracking data related to releases and testing, designing dashboards to share updates and progress with relevant teams

Ideal Track Record:

1.Successfully championed shift-left testing strategies in 1 or more teams and ensured quality isbuilt in from the earliest stages of development. Team(s) worked with have been able to continue the best practices around quality assurance even without direct QA oversight.

2.Built and lead a QA team, leading and coaching the team in areas around designing, implementing, and optimizing quality processes. These teams have been empowered to drive their own initiatives and have themselves improved quality in a measurable way.

3.Designed, or at least significantly contributed to, and implemented automated test frameworks from scratch that have measurably improved test efficiency.

4.Driven strategy and change management around quality for large software changes, e.g. migrations, rearchitecture with low impact to end users.

5.Managed vendors, by ensuring strong considerations and deliverables spelled out in SOW documents and also by working with them directly to lead their day-to-day activities in alignment with the quality improvements decided on.

Job Description

• Review and ensure revenue and direct costs are recognized in compliance with accounting standards and company policies.
• Execute monthly closing activities and reconciliations related to revenue and inventory, ensuring accurate and timely financial reporting.
• Deliver monthly, quarterly, and annual financial reports with analysis and commentary on key variances.
• Monitor inventory transactions, reconcile accounts to the general ledger, and ensure proper integration with SAP and related systems.
• Conduct periodic inventory counts and prepare reconciliations between physical stock, inventory systems, and the general ledger.
• Provide guidance and resolve issues raised by the offshore inventory team.
• Manage BAU tasks, liaise with business stakeholders to resolve issues, and respond promptly to queries.
• Collaborate with Product, Billing, and IS teams on new product launches, ensuring systems and processes are properly set up for accurate revenue and inventory accounting.
• Prepare accounting treatment papers and process documentation to support revenue and cost recognition.
• Support internal and external audit activities by preparing and providing required documentation.
• Perform UAT for new product launches and system enhancements.
• Contribute to finance-related projects and process improvement initiatives as assigned.

Requirements

• Bachelor’s degree in accountancy or equivalent with 2 years+ experience in audit or accounting.
• Strong working knowledge of IFRS accounting and its application.
• Candidates with product and telecommunications revenue accounting working experience, particularly on IFRS 15 on revenue recognition will be an added advantaged
• Proficient in ERP software (such as SAP), Excel, SQL, RPA skills.
• Able to manage multiple tasks under pressure and meet tight deadlines.
• Team player with confidence and maturity to work effectively with different levels in the organization.

Job Overview:

We are seeking a hands-on Analytics Lead to turn customer and operational data into actionable insights that drive measurable business impact. Reporting to the Head of Customer Experience and the Head of Data, you will design CX measurement frameworks, build dashboards and pipelines, and maintain AI models to improve NPS/CSAT, reduce churn, and optimize customer journeys.

Responsibilities:

• Customer Experience & Journey Analytics: Analyze priority journeys, build CX scorecards, identify improvement opportunities, and optimize conversion points using AI/LLM models.

• Data Management: Source and prepare data using SQL, enforce quality checks, and document datasets.

• Visualization & Self-Service Intelligence: Create and maintain dashboards in Tableau; standardize metrics across the organization.

• Advanced Analysis & Experimentation: Conduct statistical analyses and automate reporting using Python.

• Insights to Action: Deliver insights to journey owners and leadership, translating analysis into actionable, measurable recommendations.

• Collaboration & Governance: Partner with Data, Product, and CX teams on data models, governance, and privacy compliance.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field

• 4years of experience in analytics, BI, or data science.

• Advanced skills in SQL, Tableau, and Python for data extraction, visualization, and statistical analysis.

• Certifications: Tableau Desktop (Associate or Professional), Python programming (PCEP or PCAP).

• Strong communication and storytelling skills to convey insights effectively.

• Proactive, collaborative, and adaptable to changing business needs.

We’re hiring a hands-on, strategic leader to drive StarHub’s enterprise mobile product portfolio — from core mobile tariffs and value-added services (VAS) to emerging 5G and M2M solutions. As Product Manager, you’ll lead a team to deliver differentiated, simplified, and high-impact mobile offerings for Singapore’s business customers.

This role is critical to our enterprise transformation. You’ll shape the roadmap, influence commercial performance, and lead with data — balancing product innovation with strong mobile lifecycle execution. You’ll work cross-functionally with Sales, GTM, Consumer Product, IS, Finance, and external partners to grow market share, maintain ARPU, and shift from pay-per-use models to high-value subscriptions.

Key Responsibilities
•    Lead the full product lifecycle for mobile tariffs, VAS, device lifecycle services, and 5G/M2M enterprise offerings.
•    Shape the vision, roadmap, and go-to-market strategy for StarHub’s enterprise mobile and connectivity products.
•    Coach and develop a high-performing team of four Product Managers; instill a bias for experimentation and delivery.
•    Own the 5G/M2M product roadmap, evolving based on market opportunity and organizational readiness.
•    Collaborate closely with IS, GTM, Sales, Finance, and Marketing to deliver product innovation and commercial outcomes.
•    Manage partner contracts and alliances across OEMs, device vendors, leasing, and insurance.
•    Use financial metrics, large data sets, and market analytics to drive decisions and simplify the product portfolio.

Requirements

•    Degree in IT or related field with at least 10 years of product management experience, ideally in telco, tech, or enterprise software. At least 3 years in mobile products: tariffs, VAS, leasing, and/or enterprise mobile services

•    Strong financial literacy and ability to extract insights from large, complex datasets

•    Familiarity with the Singapore telco and enterprise mobility landscape

•    Proven cross-functional leadership and ability to influence at all levels

•    Comfortable with ambiguity; thrives in experimentation and delivery environments

•    Exposure to Agile delivery, vendor management, and strategic partnerships

Role Mission: The Manager, Platform Engineering leads a mission‑critical team responsible for platform engineering, life cycle management, reliability, and Tier 3 operations excellence across StarHub’s enterprise service platforms. 

This role provides both technical leadership and operational oversight, ensuring that life cycle engineers and Tier 3 engineers collaborate effectively to deliver secure, stable, scalable, and high‑performing services to enterprise and government clients. 

Accountabilities:  

• Own the end‑to‑end architectural standards, design principles, and technology roadmap for all supported platforms. 
• Ensure proactive lifecycle planning, structured upgrades, observability, performance management, and long‑term platform resilience.
• Oversee Tier 3 operations to ensure incidents are resolved quickly, problems are eliminated at the root, and changes are implemented reliably and securely. 
• Plan upgrades, patches, improvements, and technology refreshes to keep platforms healthy and up‑to‑date. 
• Ensure new platforms, features, or major changes are tested, well‑documented, monitored, and fully supportable before moving from pre-prod to live. 
• Serve as the technical escalation point for cross‑team collaboration and vendor engagement, ensuring high engineering and service quality. 

Responsibilities:  

• Strengthen the skills of the life cycle engineers and Tier 3 engineers in troubleshooting, automation, documentation, and platform ownership  
• Guide the team in resolving major incidents, identifying the true root cause, and implementing lasting improvements. 
• Review and approve significant changes, ensuring they are well‑planned, low‑risk, and properly tested with clear back‑out plans.  
• Ensure observability, capacity and performance management capabilities to act before issues arise.
• Confirm that documentation, runbooks, monitoring, support models, and acceptance criteria are in place before any major launch, upgrade or change. 
• Ensure the team keeps system configurations, documentation, diagrams, and operational materials accurate and up to date. 
• Identify recurring gaps in tools, processes, or designs and lead targeted improvements that boost reliability and efficiency.  

Team Scope/ Stakeholders: 

• Direct reports: 2x life cycle engineers; 1x tier 3 operations lead. 
• Indirect reports: 4x tier 3 system engineers (operating a 24/7 shift) 
• Works closely with clients, product, engineering, service operation centre, CISO office, security and compliance, regulatory, as well as system integrators and technology vendors. 

Requirements:

• 8-10 years in Systems Engineering, Architecture, or Operations roles in telecommunications or service provider environments.
• Proven leadership experience managing multi‑disciplinary technical teams. 
• Strong hands-on technical foundation in Linux, Redhat, VoIP/SIP, TCP/IP, and in Web, SCB, and network security. 
• Troubleshooting experience in VoIP call routing, call quality, and signalling issues, supported using diagnostic tools (e.g. SIPp, Wireshark). 
• Experienced in incident management and stakeholder communication during outages and major incident management. 
• Experience working with complex call flows and integrations using Cisco BroadWorks / WebEX is an advantage. 
• Excellent communication, interpersonal, and decision‑making skills 

Job Description

The Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities

• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for IPLC, IEPL, Global VPN and Global Internet Access services, product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line.  Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services

Qualifications

• Degree or Diploma in Computer Engineering/IT or related discipline with at least 8 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Familiar and conversant in Telco services – IPLC, IEPL, Global VPN, Global Internet Access services and MPLS
• Network and SI solutioning preferred
• Ability to perform independently and interface with customers, partners and account team
• Good knowledge of consulting frameworks and methodologies
• Excellent presentation/communication skills (written and verbal)