Total 6 job vacancies by Staffella Recruitment Agency

About the Company

Our client is a regional leader in the sustainable timber and wood product industry. With a strong footprint across Southeast Asia, they specialize in integrating timber into commercial, residential, and hospitality developments. Their innovative approach blends craftsmanship, sustainability, and architectural vision—transforming how wood is used in modern real estate.

Role Summary

We are seeking a results-oriented and globally minded Sales Manager to drive international market expansion and grow the company’s presence across key territories. This role is ideal for a proactive and strategic thinker who thrives in cross-cultural environments, is passionate about sustainability, and brings a strong B2B sales track record.

Key Responsibilities

• Sales Strategy & Execution
  Develop and implement strategic sales plans to drive revenue growth and market penetration across international markets.
• Client Acquisition & Retention
  Identify and engage new clients while maintaining long-term partnerships with international distributors, developers, and architectural firms.
• Sales Operations Oversight
  Lead the full sales lifecycle—from lead generation and negotiation to contract finalization and delivery coordination—ensuring a seamless client experience.
• Market Intelligence
  Analyze global trends, customer demands, and competitor activity to identify business opportunities and guide product positioning.
• Product Knowledge & Advocacy
  Build deep knowledge of the company’s timber-based product offerings and communicate their value effectively to diverse stakeholders.
• Team Leadership
  Lead, coach, and inspire a high-performance sales team focused on achieving KPIs, building pipeline, and closing high-value deals.
• Reporting & Forecasting
  Provide regular sales reports, pipeline updates, and strategic insights to senior management to support data-driven decision-making.
• Budget Ownership
  Manage sales budgets, optimizing spend while maximizing commercial return and sales efficiency.
• Compliance & Risk Management
  Ensure all international transactions comply with relevant export regulations, certifications, and industry standards.

Ideal Candidate Profile

• Education: Degree in Business Administration, Sales, Marketing, International Trade, or a related discipline.
• Experience: Minimum 5 years of success in international B2B sales, ideally within the timber, construction materials, or sustainable product sectors.
• Leadership: Strong leadership capabilities with experience in building and managing sales teams across borders.
• Communication: Excellent interpersonal, negotiation, and presentation skills, with fluency in English (additional languages are a plus).
• Strategic Insight: Analytical mindset with a strong ability to translate market trends into actionable strategies.
• Export Knowledge: Familiarity with international trade regulations, shipping logistics, and compliance protocols.
• Mobility: Willingness to travel across Asia-Pacific and other regions as required to support business development.

Why Join?

• Be part of a fast-growing company at the forefront of sustainable construction and materials.
• Engage with international markets and play a key role in strategic expansion.
• Work in a collaborative and entrepreneurial environment that values innovation, craftsmanship, and environmental impact.

We regret only shortlisted candidates will be notified!

About the Company

Our client is an innovative financial services provider with a passion for purposeful living and exploration. They specialize in simplifying financial planning through intuitive, client-centric solutions that empower individuals to make informed decisions with confidence and agility.

Role Overview

As an IT Project Executive, you will be the bridge between technology and business—driving project coordination, ensuring seamless integration, and supporting end users throughout the system lifecycle. You’ll work closely with consultants, developers, and vendors to deliver solutions that meet business needs while keeping projects on track.

Key Responsibilities

• Project Coordination: Oversee day-to-day progress of IT projects, collaborating with internal teams and external vendors to meet deadlines and objectives.
• Integration Support: Maintain and update technical documentation for integration services and system interfaces.
• Issue Management: Troubleshoot and resolve integration or system-related issues, coordinating with relevant stakeholders for timely solutions.
• Testing & Quality Assurance: Lead and coordinate User Acceptance Testing (UAT) to ensure product quality and alignment with business requirements.
• Training & Documentation: Create and deliver user manuals, operational guides, and training sessions to support system adoption.
• Stakeholder Communication: Provide regular updates to project stakeholders, manage user expectations, and ensure alignment with project scope and timelines.
• Ad-Hoc Project Support: Participate in special projects and other operational tasks as assigned by management.

Ideal Candidate Profile

• Project Management or Fintech Experience: Background in IT project coordination or Fintech environments preferred. Familiarity with Agile methodologies is a plus.
• Strong Multitasking Skills: Able to manage multiple projects and timelines simultaneously with precision and calm under pressure.
• Technical Proficiency: Solid understanding of IT systems, integrations, and project lifecycle processes.
• Excellent Communication: Comfortable interacting with technical teams, business users, and senior stakeholders.
• Proactive & Detail-Oriented: Takes initiative, works independently, and maintains a high level of accuracy in documentation and coordination.

Why Join?

• Be part of a forward-thinking financial services team with a mission to simplify lives.
• Gain exposure to impactful projects across business and IT functions.
• Enjoy a collaborative and supportive work culture that values innovation and agility.

We regret to inform that only shortlisted candidates will be notified!

About the Role

We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process efficiency, team performance, and cross-functional collaboration. This position is ideal for a leader who thrives in fast-paced environments and has a strong operational mindset paired with customer-centric thinking.

Your Key Responsibilities

Team Leadership & Development

• Inspire, coach, and lead a team of customer service professionals, cultivating a high-performance, accountable, and service-focused culture.
• Define KPIs and success metrics to drive individual and team performance.
• Conduct regular training, feedback sessions, and career development initiatives.

Customer Operations & Fulfillment

• Own the end-to-end service delivery process—including order processing, delivery coordination, and issue resolution.
• Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
• Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.

Operational Excellence & Planning

• Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
• Oversee demand planning processes to support operational efficiency and avoid service disruptions.
• Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.

Stakeholder Collaboration

• Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
• Support business growth by strengthening customer retention and identifying opportunities for account expansion.

Continuous Improvement

• Lead initiatives that streamline operations, reduce manual effort, and enhance overall customer experience.
• Recommend improvements to systems, SOPs, and tools that enable scalability and responsiveness.

Who You Are

• Education: Degree in Business, Supply Chain, Operations, or a related discipline. Diploma holders with strong leadership experience are welcome.
• Experience: 5+ years in customer operations, order fulfillment, or sales support, with at least 2 years in a leadership capacity.
• Leadership: Proven ability to manage, motivate, and develop a service team in a performance-driven environment.
• Customer-Focused: Strong empathy, communication, and relationship management skills—able to balance service with business needs.
• Analytical & Process-Oriented: Comfortable with data, reporting, and workflow optimization.
• Tech-Savvy: Proficient in Microsoft Office (especially Excel), ERP systems, and CRM/order management tools.
• Driven & Agile: Thrives in dynamic settings, embraces challenges, and leads change with confidence.

Why Join Us?

• Make a measurable impact on customer experience and operational excellence.
• Lead a passionate, committed team in a fast-moving business environment.
• Grow your career in a company that values innovation, collaboration, and continuous improvement.

Please be notified that only shortlisted candidates will be notified！

About the Role
We are seeking an energetic and strategic Key Account Manager to join our growing team in the fast-paced FMCG industry. You’ll take charge of managing key retail and trade accounts, driving performance, and delivering strong commercial outcomes. If you thrive on data-driven decision-making, building strategic partnerships, and driving market share, this role is for you.

What You’ll Be Responsible For

• Account Leadership: Own and grow relationships with key accounts, acting as the primary point of contact to ensure client satisfaction and sustainable business growth.
• Sales Performance: Drive revenue, market share, and product distribution by executing tailored sales strategies aligned with commercial targets.
• Strategic Planning: Develop and implement customer-specific business plans using market data, category insights, and performance metrics.
• Budget Management: Manage trade investments and promotional budgets effectively to maximize ROI and campaign effectiveness.
• Promotion Execution: Lead flawless execution of promotions and in-store activities, collaborating with marketing and merchandising teams to drive consumer engagement.
• Negotiation & Deal-Making: Negotiate pricing, terms, and promotional support to secure win-win outcomes with retail partners.
• Cross-Functional Collaboration: Partner with supply chain, marketing, and finance to ensure smooth operations and aligned go-to-market execution.
• Insights & Reporting: Monitor market trends, analyze sales data, and provide actionable insights to refine strategy and enhance performance.
• Business Reviews: Prepare and present account reviews, business performance summaries, and forward plans to internal and external stakeholders.

Who You Are

• A proven performer in Key Account Management or Sales within the FMCG industry.
• Skilled in negotiation and commercial strategy, with a track record of securing favorable business outcomes.
• Analytical and insights-driven, with the ability to translate complex data into clear, actionable business plans.
• Experienced in trade marketing, category management, and trade spend analysis.
• A confident communicator and relationship builder who thrives in collaborative environments.
• Highly proficient in Microsoft Excel, PowerPoint, and tools such as Power BI or other data visualization platforms.
• Self-driven, highly organized, and comfortable managing multiple priorities in a dynamic market.

Why Join Us?

• Work with a passionate, fast-moving team in a high-impact FMCG environment.
• Take ownership of strategic accounts and drive meaningful business growth.
• Be part of a company that values initiative, innovation, and results.

We regret that only shortlisted candidates will be notified!

Client Services Executive (Government Sector)