We are looking for a Business Process Intern to join our team and support process improvement initiatives across our business functions. You will work closely with cross-functional teams to analyse, improve, and document business processes. This will contribute to ongoing operational and strategic initiatives that enhance efficiency, data quality, and service delivery.
Responsibilities
- Conduct detailed business and process assessments to identify gaps, inefficiencies, and areas for improvement
- Map and visualize workflows (process mapping) to support analysis and process re-design
- Collaborate with project teams during implementation phases and support cross-functional initiatives
- Perform gap-fit analysis and raise issues or clarifications to project stakeholders as needed
- Conduct research, benchmarking and market analysis to identify best practices and support recommendations
- Gather and analyze data from ERP, CRM, and other systems to assist in business decision-making
- Develop and maintain dashboards or reports on KPIs and operational performance (e.g., Excel, Power BI)
- Create and update SOPs and internal documentation for business processes
- Document project progress and assist in preparing reports, training materials, and executive presentations
- Support internal audits and ensure process compliance with industry regulations
- Assist in maintaining master data and improving data quality across business
Preferred Competencies & Qualifications
- Studies in related Business or Information Systems disciplines
- Strong analytical and problem-solving skills
- Proficient in Excel (e.g. Power Query, Pivot Tables); familiarity with Power BI or Tableau is a plus Excellent written and verbal communication skills
- Proactive, detail-oriented and organized
