Customer Service & Operations Intern
2 months ago
Call Centre SupportAct as the first point of contact and representative of the Company to customers under guidance from the team Assist in ensuring Ca.....
Call Centre Support
- Act as the first point of contact and representative of the Company to customers under guidance from the team
- Assist in ensuring Call Centre service levels are met
- Provide accurate information to customer using approved scripts and guidelines
- Support the team in managing, tracking, and following up on open and escalated cases
- Assist in handling multiple hotlines (ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows when required
- Deliver a positive customer experience through emails, live chat, and social media channels
- Support the handling and resolution of customer enquiries and complaints
- Observe and contribute ideas to improve processes and customer experience
- Perform administrative tasks such as timesheet updates and follow-ups on double bookings
- Undertake ad-hoc duties as assigned by the reporting supervisor(s)
Box Office Support
- Handle and respond to helpdesk calls from agents and internal staff under supervision
- Assist in managing brochure and ticket stock replenishment for authorised agents
- Support troubleshooting of basic system or printer issues and assist with printer maintenance for authorised agents
- Assist with ticket fulfilment duties, including ticket printing, delivery coordination, and follow-ups on returned or
undelivered mail
- Support the setup and management of venue ticket sales and collections
- Assist in on-site operations and supervisory support at venue sales points to ensure smooth operations
- Support daily reconciliation of ticket sales and preparation of related reports
Job Requirement
- Available immediately, 5 days work week
- Proficiency in English
- Excellent verbal and written communication skills
- Strong attention to detail
- Adaptability to fast-paced environments.
- Willingness to learn and improve continuously
- Customer-oriented attitude – able to handle inquiries and complaints professionally.
- Patience and empathy – especially when dealing with difficult customers.
- Problem-solving skills – able to think quickly and find practical solutions.
- Time management – able to handle multiple tasks efficiently.
- Teamwork – work collaboratively with colleagues and other department.
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