Total 8 job vacancies by Reach Community Services Ltd.

Description

Community Resource, Engagement and Support Team (CREST), serves as a community touchpoint for persons with or who are at risk of mental health conditions (including dementia and their caregivers). CREST conducts outreach events/activities to promote mental health awareness as well as identify targeted cases for those who require more support for their mental health needs.

The Social Work Associate is a team player with daily administrative and operational support for the purpose of CREST service development and implementation. He/ She will be involved in coordinating outreach events and activities and take on a load of cases suitable to their developmental level.

Roles and Duties

A)  Information and Support

·      Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers.

·      Provide basic emotional support to all clients or caregivers of persons with dementia/mental health conditions or who are at risk of dementia/mental health issues.

B)   Case Management

·      Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed.

·      Coordinate care support to client where necessary.

·      In-charge of timely data collation and quarterly report submission, as well as generating reports, in accordance with the CREST programme.

·      Store and maintain data and documents, in accordance with the CREST programme requirement, as well as the prevailing personal data protection and security guidelines.

C)   Outreach to Community

·      Provide administrative or logistical support to the team in running client-related support and/or other CREST activities.

·      Assist in coordinating and planning outreach and engagement events with other community partners and agencies.

·      Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (GAD/PHQ/AMT/EBAS & etc.).

D)   Others

·    Prepare the necessary resource material to be provided to clients and caregivers.

·    Undertake any other responsibilities and duties as assigned.

Requirements

·      Possess a diploma certification or relevant social service certification.

·      Candidates without a diploma but with relevant experience may also be considered.

·      Proficient in spoken and written English for client engagement, report writing, and coordination with stakeholders.

·      Ability to communicate in additional languages or dialects may be useful for engaging with diverse community groups.

·      Proactive and responsive in client interactions and outreach efforts

·      Passionate to work in the mental health sector and community service sector.

·      Keen interest in working with people on one-to-one basis or centre-based group activity.

·      A well-organized, meticulous team player who can also work independently.

About the Role

The Social Work Associate is a support role in the field of social work. He / She assist to implement programme and perform community development activities and outreach. He / She also assumes a secondary role in case management through providing support to caseworkers.

Why Join Us?

Be part of a passionate team dedicated to strengthening families and building resilient communities. In this role, you’ll make a real impact by promoting social cohesion, supporting individuals through life challenges, and driving initiatives that address key social issues. Join us in creating meaningful change—one family, one community at a time.

Key Responsibilities:

· Provide Information & Referral (I&R) services in line with FSC guidelines and standards.

· Conduct intake assessments for new clients according to FSC service standards.

· Handle mainline calls, walk-in enquiries, and front desk duties when required.

· Organize and participate in community outreach initiatives.

· Assist in assessing community needs and liaise with external stakeholders for publicity and networking.

· Support development and implementation of community initiatives from MSF or within the agency.

· Assist in planning and preparation of community group work.

· Assist in programme development and execution, including logistical and administrative support.

· Support volunteer management in collaboration with the agency’s volunteer manager.

· Manage and monitor low/no-risk cases and ensure compliance with case work processes and timelines.

· Compile quarterly statistics, track case work KPIs, and prepare data for MSF tracking requirements.

· Provide administrative support for practice observations and centre operations.

· Undertake other duties as assigned by supervisor or HOD.

Requirements

· Minimum Diploma in Social Work

· Minimum 2 years of relevant experience

· Conversant in English and any 2nd language

· Good communication and interpersonal skills

· A good team player, dynamic and self-motivated

· Keen on administration details and detail oriented

· Has a strong passion in reaching out and making a difference in the lives of the needy

As a Community Care Associate, you’ll be part of a committed and caring team dedicated to creating an active, warm, and inclusive environment for seniors. You’ll bring energy to daily activities, build genuine connections, and ensure the centre runs smoothly and safely through strong coordination and administrative support.

This is a role filled with heart, teamwork, and purpose — perfect for someone who thrives in a community setting and enjoys both people engagement and behind-the-scenes organisation.

Your daily work will revolve around people, purpose, and community – including:

Creating Enjoyable Experiences

· Supporting group activities that help seniors stay active mentally, socially, and physically

· Encouraging participation and making every senior feel included and valued

· Assisting with simple health checks under supervision

Building Relationships

· Engage seniors with warmth and patience

· Offer friendly support to those with mild mobility or cognitive needs

· Be a familiar, trusted presence in the centre

Ensuring Smooth Centre Operations

· Maintain an organised, safe, and welcoming environment

· Support daily operational routines and emergency preparedness

· Work closely with volunteers and staff to ensure programmes run efficiently

Providing Strong Administrative Support

· Handle programme documentation, attendance tracking, and basic reporting

· Manage inventory, materials, and simple logistics
· Support volunteer coordination and administrative tasks

· Use digital tools such as Microsoft 365, SharePoint, and Canva to support centre operations

Roles and Responsibilities

a. Programme & Activity Support

· Monitor and record client health status (vital signs, height, weight, BMI) under supervision.

· Encourage and facilitate client participation in structured group activities.

· Assist in implementing programmes and activities, including those with external partners.

· Help plan and conduct social activities to promote engagement and well-being.

· Perform stock checking, inventory, and housekeeping duties for programme materials.

· Perform basic documentation and programme records.

b. Engagement with Clients

· Engage seniors warmly and respectfully, encouraging participation in centre activities.

· Support seniors during activities, including those with mobility or mild cognitive challenges.

· Escalate concerns, incidents, or behavioural issues to the Community Care Executive or Community Care Lead promptly.

c. Centre Operations Management

· Maintain certification in First Aid, CPR, and AED (or be willing to obtain).

· Comply with Workplace Safety and Health (WSH) procedures and support emergency preparedness.

· Adhere to organisational SOPs and incident reporting protocols.

· Assist during emergencies as directed by trained staff.

d. Volunteer Management

· Assist volunteers during programme delivery.

· Provide logistical and administrative support for volunteer activities.

e. Personal Career Development

· Takes initiative and ownership of personal growth, identifying agenda during supervision sessions and courses of interest relating to scope of work to attend.

f. Other Duties

· Perform any other responsibilities assigned by Management and Head of Department (HOD)

REACH Family Service is a community based social service agency commissioned and funded by the Ministry of Social and Family Development. We serve vulnerable and low-income families and individuals residing in the Bishan, Sin Ming, Shunfu and Thomson vicinity. We collaborate with clients to harness their strengths and resources as well as to provide the support they need to face challenges and strengthen family bonds.

JOIN US if you are a passionate individual, service oriented and capable of working effectively in group settings and committed to exemplify the values of the profession and the agency.

The role of the Social Worker is to provide support for low-income and/or vulnerable individuals and families with social and emotional issues, and work towards stability, self-reliance and social mobility.

He / She is responsible to develop and implement intervention plans according to professional judgement and knowledge, conduct casework and group work as well as implement and evaluate community development activities and programmes to address service gaps in the community.

Key Responsibilities:

· Provide casework intervention, counselling and information & referral to families in line with REACH FSC Guidelines and MSF’S Services and Practice Standards for FSC.

· Attend to callers/walk-ins and refer clients to appropriate agencies.

· Maintain timely and detailed case recordings.

· Ensure KPIs and standards of C&C are met.

· Participate in supervision sessions and maintain proper recording of supervision, especially for risk cases.

· Undertake supervision of interns, if assigned.

· Develop, plan, lead, and evaluate evidence-based programmes/ group work with research components.

· Network and collaborate with other organization/community stakeholders in planning and implementation of programme/group work.

· Undertake additional responsibilities such as committee work for agency initiatives.

Requirements

· Possess a Degree in Social Work or Graduate Diploma in Social Work

· Minimum 2 years of relevant experience

· Registered with Social Work Accreditation and Advisory Board

· Proficient in English and at least one other language

· Strong communication and interpersonal skills

· A good team player, dynamic and self-motivated

· Deep passion in reaching out and making a meaningful impact in the lives of those in need

About the Role

The Social Work Associate is a support role in the field of social work. He / She assist to implement programme and perform community development activities and outreach. He / She also assumes a secondary role in case management through providing support to caseworkers.

Why Join Us?

Be part of a passionate team dedicated to strengthening families and building resilient communities. In this role, you’ll make a real impact by promoting social cohesion, supporting individuals through life challenges, and driving initiatives that address key social issues. Join us in creating meaningful change—one family, one community at a time.

Key Responsibilities:

· Provide Information & Referral (I&R) services in line with FSC guidelines and standards.

· Conduct intake assessments for new clients according to FSC service standards.

· Handle mainline calls, walk-in enquiries, and front desk duties when required.

· Organize and participate in community outreach initiatives.

· Assist in assessing community needs and liaise with external stakeholders for publicity and networking.

· Support development and implementation of community initiatives from MSF or within the agency.

· Assist in planning and preparation of community group work.

· Assist in programme development and execution, including logistical and administrative support.

· Support volunteer management in collaboration with the agency’s volunteer manager.

· Manage and monitor low/no-risk cases and ensure compliance with case work processes and timelines.

· Compile quarterly statistics, track case work KPIs, and prepare data for MSF tracking requirements.

· Provide administrative support for practice observations and centre operations.

· Undertake other duties as assigned by supervisor or HOD.

Requirements

· Minimum Diploma in Social Work

· Minimum 2 years of relevant experience

· Conversant in English and any 2nd language

· Good communication and interpersonal skills

· A good team player, dynamic and self-motivated

· Keen on administration details and detail oriented

· Has a strong passion in reaching out and making a difference in the lives of the needy

Job Responsibilities

• Assist in preparation of annual report.
• Assist in community and fund-raising event from planning to execution
• Assist in designing of marketing materials and collection of success stories
• Assist in data entry and database management
• Assist in coordinating interviews with clients or potential candidates and other administration work

Job Requirement

• Proficient in English
• Meticulous
• Team Player
• Basic skills in Canva, Photoshop & Lightroom
• Keen interest in supporting community social causes
• Available for minimum 3 months

Send your resume to recruitment@reach.org.sg

Only shortlisted applicants will be contacted

Only Singaporeans

Job Scope

• Assist in planning and running centre programmes that promotes active ageing.
• Support community outreach, befriending and coordinate partnerships with volunteers and stakeholders.
• Support centre admin, data entry, and event logistics for smooth operations.

Requirements

• Keen Interest in understanding and working with community seniors.
• Good communication and teamwork skills to collaborate with different stakeholders in community engagement.
• Willingness to learn and work collaboratively in a dynamic environment.
• Min. 3 months commitment

Send your resume to recruitment@reach.org.sg

Only shortlisted applicants will be contacted

Only Singaporeans