• Own and grow a portfolio of small and mid-market accounts. Carry a revenue target across the
book.
• Drive expansion. Grow account revenue through upsell and cross-sell, and close those deals
yourself.
• Drive renewals. Protect and grow recurring revenue across your portfolio.
• Build and keep strong relationships with the contacts in your accounts.
• Onboard new customers. Get them set up, live, and using the product.
• Run regular check-ins and business reviews. Surface growth opportunities and track account health.
• Spot churn risk early and act on it.
• Resolve day-to-day customer issues. Coordinate with technical, billing, and support teams to close
them out.
• Keep the CRM current. Manage your pipeline, forecast, and account status.
• Learn our cloud (AWS, Azure) and WaaS Lite products well enough to sell and support with
confidence.
