Total 16 job vacancies by Miratech

We are seeking an experienced Amazon Connect Engineer to design, develop, and optimize cloud-based contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, call routing strategies, and AWS services, enabling seamless, scalable, and efficient customer engagement experiences.

Responsibilities:

• Coordinate and perform release planning, routing development, testing, and deployments on the Amazon Connect platform
• Design and implement advanced call routing strategies (queues, callbacks, business hours, emergency messaging)
• Develop and manage contact flows to enhance IVR and customer experience
• Provide technical support and troubleshoot issues related to contact flows and scripting
• Collaborate with cross-functional teams to resolve incidents and ensure smooth operations
• Work closely with architecture teams to support scalable and efficient solutions

We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.

Responsibilities

• Monitor system alerts, performance, and contact center platforms
• Triage and manage incidents using defined priority frameworks
• Coordinate with cross-functional teams for issue resolution
• Track system health, queue performance, and call volumes
• Escalate critical issues to internal teams and vendors
• Participate in standups and war room calls for high-priority incidents
• Maintain incident logs, reports, and compliance documentation
• Communicate updates to stakeholders and ensure smooth coordination
• Leverage AI tools (e.g., Copilot) for productivity and reporting
• Support ad-hoc operational tasks and continuous improvements

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

Job Description

We are looking for a PAM Architect to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools.

Responsibilities:

• Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements.
• Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management.
• Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials.
• Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes.
• Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements.
• Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture.
• Collaborate with technology and business partners to identify and mitigate risks associated with privileged access.
• Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

We are looking for a Jira Administrator/Process Coordinator to act as the workflow enforcer and audit engine for a large-scale network consolidation program at a US-based Tier-2 Telco. The role governs the Jira pipeline, ensuring that only complete and validated data enters the engineering workflow and that every executed cutover is fully traceable to measurable financial outcomes. This position is ideal for professionals who excel at enforcing strict workflows, maintaining data integrity, and ensuring full traceability across complex transformation programs.

Responsibilities:

• Manage the intake funnel by enforcing strict data completeness requirements and rejecting Implementation Units (IUs) that lack mandatory information such as target subnets or legacy asset identifiers
• Package validated engineering outputs into structured release waves (Fix Versions/Releases) aligned with weekend migration schedules and CAB processes
• Ensure end-to-end traceability by linking every executed technical change to corresponding decommissioned legacy assets, providing a clear audit trail for financial ROI validation
• Monitor the T-Minus migration schedule and escalate logistical risks, vendor delays, or process blockers to the Project Manager to maintain factory velocity
• Maintain Jira hygiene by enforcing transition validators, custom fields, required workflows, and consistent issue lifecycle management across the program

We are seeking an experienced Senior PHP Developer with strong Magento expertise to join our team. The ideal candidate has solid experience in building and maintaining online stores, a strong understanding of MySQL, and good knowledge of standard PHP development practices. The role focuses on developing, customizing, and optimizing eCommerce solutions.

Working hours: 4 hours overlap with EST

Responsibilities

• Develop, customize, and maintain Magento-based eCommerce websites
• Build and enhance features for online stores, including product management, checkout, payments, and integrations
• Write clean, scalable, and well-documented PHP code
• Design and optimize MySQL databases and queries
• Integrate third-party APIs, payment gateways, and shipping services
• Troubleshoot, debug, and upgrade existing systems
• Optimize application performance and ensure high availability
• Collaborate with designers, front-end developers, and stakeholders to deliver high-quality solutions

We are seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform. This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams. The Solution Architect will oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements.

Key Responsibilities:

• Design end-to-end solutions that align with enterprise environments and business needs.
• Establish and promote best practices, reusable design patterns, and architectural standards.
• Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs.
• Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services.
• Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions.
• Work closely with engineers to support the implementation of designed solutions.
• Engage proactively with external teams to ensure alignment and successful project execution.
• Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems.

This role focuses on developing responsive and high-performance user interfaces using modern frameworks like React, Angular, or Vue.js. The candidate will work on integrating frontend applications with backend services, implementing secure authentication workflows (including Pindrop), and ensuring seamless user experience across platforms. The role also involves working with AWS cloud services, CI/CD pipelines, and observability tools, while contributing to full-stack development when needed. The ideal candidate will combine strong UI/UX expertise with cloud and integration experience to build scalable, secure, and efficient web applications.

Responsibilities

• Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js.
• Integrate and support Pindrop authentication, fraud detection, and voice security functions in frontend
• workflows.
• Translate design wireframes and mockups into high-quality code.
• Implement UI/UX best practices to deliver user-friendly web applications.
• Optimize application performance for maximum speed and scalability.
• Integrate frontend applications with backend RESTful APIs and microservices.
• Write clean, efficient, testable code following best practices for performance, maintainability, and
• security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS,
• DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist backend teams with full-stack integration and debugging.
• Contribute to backend development (Python/Node.js) when needed for end-to-end functionality.

This role focuses on building and maintaining scalable, secure backend systems using Python and cloud technologies. The candidate will design RESTful APIs and microservices, integrate third-party solutions like Pindrop, and develop high-performance applications on AWS. The role involves working extensively with cloud services (Lambda, S3, DynamoDB), implementing CI/CD pipelines, ensuring system observability, and contributing to infrastructure automation. Additionally, the candidate will support contact center transformation initiatives, including integrations with Amazon Connect, while collaborating across teams to deliver reliable and efficient solutions.

Responsibilities

• Design, develop, and maintain RESTful APIs and microservices using Python.
• Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage.
• Architect secure, scalable, and high-performance backend applications.
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist in migration projects from legacy contact center platforms to Amazon Connect.
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs

This role is a mix of strategic and tactical, where you use your extensive technical and leadership expertise. This role owns the program, anticipates, and mitigates risks whilst balancing business needs against technical constraints.

Project Manager is required to build strong relationships between Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must.
Responsibilities will include establishing commitments from dependencies, ensuring high-quality deliveries, and increasing the productivity and velocity of the team to implement strategy and execution.

Responsibilities:

• Support the planning and execution of complex cross-functional projects, ensuring alignment to project goals, timelines, and business requirements. Track deliverables and resolve issues to maintain forward momentum.
• Collaborate with Product, Engineering, and other partner teams to define scope, dependencies, and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
• Maintain program documentation, facilitate team meetings, and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
• Identify and assess changes, and manage them through the established change management process.
• Provide clear, concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
• Contribute to improving project delivery methodologies, tools, and best practices. Recommend process adjustments to increase efficiency and scalability.
• Leverage your technical knowledge to understand solution approaches, dependencies, and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
• Support onboarding of new team members and share knowledge of tools, processes, and domain expertise. Contribute to a collaborative team culture.

This role is a mix of strategic and tactical, where you use your extensive technical and leadership expertise. This role owns the program, anticipates, and mitigates risks whilst balancing business needs against technical constraints.

Project Manager is required to build strong relationships between Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must.
Responsibilities will include establishing commitments from dependencies, ensuring high-quality deliveries, and increasing the productivity and velocity of the team to implement strategy and execution.

Responsibilities:

• Support the planning and execution of complex cross-functional projects, ensuring alignment to project goals, timelines, and business requirements. Track deliverables and resolve issues to maintain forward momentum.
• Collaborate with Product, Engineering, and other partner teams to define scope, dependencies, and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
• Maintain program documentation, facilitate team meetings, and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
• Identify and assess changes, and manage them through the established change management process.
• Provide clear, concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
• Contribute to improving project delivery methodologies, tools, and best practices. Recommend process adjustments to increase efficiency and scalability.
• Leverage your technical knowledge to understand solution approaches, dependencies, and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
• Support onboarding of new team members and share knowledge of tools, processes, and domain expertise. Contribute to a collaborative team culture.

We are seeking a skilled Business Analyst – ServiceNow to support and enhance enterprise ServiceNow implementations, with a strong focus on AIM/IAM frameworks, Information Security processes, and access management optimization. This role partners closely with engineering, DevOps, InfoSec, and business stakeholders to deliver scalable, compliant, and efficient solutions across the organization.

Key Responsibilities

• Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms.
• Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes.
• Support initiatives across Identity Governance & Administration (IGA), Security Operations, and IT Service Management (ITSM).
• Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
• Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
• Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements.
• Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations.
• Identify opportunities for process improvement and automation within ServiceNow.
• Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams.