Total 4 job vacancies by Laundryheap

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

You’ll Make a Difference By:

Reporting to the Regional Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

Key Responsibilities

1. Driver Onboarding & Recruitment

• Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process.
• Assess driver readiness and ensure compliance with company policies and onboarding standards.
• Coordinate background checks, training, and activation of driver accounts.
• Provide timely updates to stakeholders on onboarding progress.

2. Planning Operations & Route Management

• Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
• Provide live support to drivers during their shifts via chat, calls, or internal platforms.
• Optimize route plans to ensure maximum efficiency.
• Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.
  

3. Driver Support & Performance

• Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
• Record driver interactions, escalate unresolved issues, and follow up for resolution.
• Ensure sufficient driver coverage to meet live demand across time zones.
• Operations & Project Support
• Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
• Maintain internal documentation and knowledge bases.
• Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
• Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.

Required Skills & Experience

• Bachelor’s degree or equivalent.
• 3–5 years of experience in operations, support, or logistics (preferably with international exposure).
• Proven experience in driver or agent onboarding (calls/video) and live operational environments.
• Excellent communication skills (verbal and written).
• Ability to manage high-pressure, fast-paced live environments with composure.
• Experience in night shifts/rotational shifts.
• Hands-on with email and chat support tools.
• Good proficiency in Google Sheets/MS Excel.
• Stakeholder management.
• Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

• Prior experience in international support chat and voice (US/EU region preferred)
• Experience in startups, logistics, or last-mile delivery operations.
• Familiarity with live route planning tools and CRM systems.
• An analytical mindset and comfort with operational data.
• Demonstrated ability to work independently and also well within a team.

Work Schedule:

• 9-hour shifts (8 working hours + 1-hour break)
• 5 days a week (2 week-offs based on rota)
• Rotational shift timings, including night shifts.
• Office-based role in Bengaluru
  

Why Join Us?

• Be part of a high-growth, international startup that values innovation and ownership.
• Opportunity to work with global teams and make a real impact in day-to-day logistics.
• Flat team structure with high visibility and quick growth potential.
  

Note: 

• Bengaluru-based immediate joiners are preferred.
• Designation may vary based on experience and organizational structure.
  

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap
journey.

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

Role Overview

The Assistant Regional Manager – Driver Operations is responsible for owning and scaling driver operations across EU and US, while providing strong remote operational support to on-ground teams (where applicable). This role plays a critical part in ensuring supply–demand balance, operational efficiency, driver satisfaction, and process excellence at scale. You will lead people, processes, and performance—driving clarity through KPIs, eliminating inefficiencies, and collaborating cross-functionally to achieve faster, more reliable outcomes.

Key Responsibilities

Driver Operations (Fleet Operations + Planning Operations)

• Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
• Ensure effective supply–demand planning to meet operational requirements across markets
• Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable

People & Performance Management

• Lead, mentor, and manage a team of 5–10 driver operations team members
• Define clear KPIs for each role and review performance on a regular cadence
• Measure individual and team performance and communicate outcomes clearly and constructively
• Conduct regular coaching, feedback, and development conversations
• Build an engaged, high-accountability team culture with open communication
  

Strategy & Cross-Functional Collaboration

• Work closely with product, tech, support, and finance teams to design and refine driver operations processes
• Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
• Develop a strong understanding of regional goals, priorities, and constraints
• Lead or support driver programs focused on retention, engagement, and operational efficiency

Required Experience & Skills

• 5+ years of experience in operations roles within fast-paced, tech-oriented companies
• Strong people management experience, with prior responsibility for managing at least 5–10 team members
• Experience across operations and strategy, with the ability to move between execution and planning
• Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
• Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
• Excellent written and verbal communication skills
• Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)
  

Work Schedule

• Mon-Fri (Includes Rotational shifts & Night shifts)
• 9-hour shift (8 working hours)

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

Role Overview

The Assistant Regional Manager – Driver Operations is responsible for owning and scaling driver operations across EU and US, while providing strong remote operational support to on-ground teams (where applicable). This role plays a critical part in ensuring supply–demand balance, operational efficiency, driver satisfaction, and process excellence at scale. You will lead people, processes, and performance—driving clarity through KPIs, eliminating inefficiencies, and collaborating cross-functionally to achieve faster, more reliable outcomes.

Key Responsibilities

Driver Operations (Fleet Operations + Planning Operations)

• Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
• Ensure effective supply–demand planning to meet operational requirements across markets
• Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable

People & Performance Management

• Lead, mentor, and manage a team of 5–10 driver operations team members
• Define clear KPIs for each role and review performance on a regular cadence
• Measure individual and team performance and communicate outcomes clearly and constructively
• Conduct regular coaching, feedback, and development conversations
• Build an engaged, high-accountability team culture with open communication
  

Strategy & Cross-Functional Collaboration

• Work closely with product, tech, support, and finance teams to design and refine driver operations processes
• Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
• Develop a strong understanding of regional goals, priorities, and constraints
• Lead or support driver programs focused on retention, engagement, and operational efficiency

Required Experience & Skills

• 5+ years of experience in operations roles within fast-paced, tech-oriented companies
• Strong people management experience, with prior responsibility for managing at least 5–10 team members
• Experience across operations and strategy, with the ability to move between execution and planning
• Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
• Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
• Excellent written and verbal communication skills
• Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)
  

Work Schedule

• Mon-Fri (Includes Rotational shifts & Night shifts)
• 9-hour shift (8 working hours)

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.