新加坡客户服务助理
Customer Service Assistant
一、岗位职责要求
Job Responsibilities:
1、对接中国公司处理客户咨询、投诉及需求（通过电话、邮件或在线渠道）
Liaise with Chinese companies to handle customer inquiries, complaints, and requests (via phone, email, or online channels).
2、处理客户的新加坡公司注册、年审、报税、PE/DE申请等文件准备及提交工作
Handle the preparation and submission of documents for clients' Singapore company registration, annual filing, tax reporting, and PE/DE applications.
3、负责公司的新加坡办公室接待客户及相关行政管理工作
Manage reception duties for the company's Singapore office and oversee related administrative tasks.
4、跟踪客户问题的处理进度，确保及时解决并反馈结果
Track the progress of customer issues, ensuring timely resolution and feedback on results.
5、对接新加坡主管部门如新加坡商务注册局(ACRA)、税务局(IRAS)、新加坡人力部( MOM)
Liaise with Singapore government authorities such as the Accounting and Corporate Regulatory Authority (ACRA), Inland Revenue Authority of Singapore (IRAS), and the Ministry of Manpower (MOM).
6、熟悉新加坡当地法律法规（如隐私保护PDPA）及公司政策，确保合规操作
Familiarity with local Singapore laws and regulations (e.g., PDPA) and company policies to ensure compliance in operations.
7、担任客户之新加坡公司的新方董事
Serve as the local director for clients' Singapore companies.
二、任职要求
Job Requirements:
1、语言：流利英语和中文（书面与口语）
Languages: Fluent in English and Chinese (both written and spoken).
2、技能：熟练使用Office、CRM系统、基础数据分析
Skills: Proficient in Office applications, CRM systems, and basic data analysis.
3、素质：沟通能力强、耐心细致、抗压能力、团队协作
Attributes: Strong communication skills, patience and attention to detail, ability to work under pressure, and team collaboration.
4、教育：大专以上学历
Education: Diploma or above.
