Total 5 job vacancies by Itw Pte. Ltd.

Role Summary

The Senior HR Officer partners closely with the Regional HRBP and business leaders to support people processes, talent, performance, workforce planning, and HR operations for designated client groups. In addition, ~20% of the role provides administrative and executive support to senior leaders (VP/GM level), ensuring smooth coordination, scheduling, and documentation. This role is ideal for a high‑potential HR professional who wants to grow into a full HRBP while supporting senior leadership operations.

Key Responsibilities

1. HR Business Partnering (60%)

• Act as the first point of contact for day‑to‑day HR queries for assigned client groups.
• Support cyclical HR processes including:
• Performance management
• Mid-year/year-end talent discussions
• Development planning
• Compensation cycle support (data consolidation, quality checks)
• Coordinate workforce planning activities, including role approvals and headcount governance.
• Partner with hiring managers on hiring needs, job briefs, interview coordination, and offer processes.
• Maintain HR dashboards and provide basic people analytics (attrition, HC report, time-to-fill, trends).
• Support employee onboarding, offboarding coordination, and probation tracking.
• Assist in organizing employee engagement initiatives, events, and communications.
• Ensure HRIS data accuracy and support HR process audits.

2. Administrative & Executive Support (20%)

Provide proactive PA-level support to VP/GM including:

• Calendar management and scheduling of internal/external meetings.
• Preparation of meeting materials, decks, and summaries.
• Travel arrangements, claims submission, expense tracking.
• Coordination of leadership team meetings, agendas, and action trackers.
• Administrative support on cross-functional meetings, Townhalls, and staff events.

3. HR Operations & Compliance (20%)

• Ensure adherence to local labour laws and internal HR policies.
• Maintain accurate digital HR records.
• Prepare quarterly people operation reports and create simple dashboards.
• Support HR administration (letters preparation, contract issuance, Workday/HRIS updates).
• Assist in office administration such as maintaining pantry & stationary inventories

Qualifications

Must-Have

• 2–3 years’ HR experience (generalist, HR operations, or junior HRBP exposure).
• Strong coordination, organisational, and administrative skills.
• Ability to support senior leaders with professionalism and discretion.
• Strong communication skills with the ability to manage multiple stakeholders.
• Comfortable with spreadsheets and HR systems.
• Fresh graduates holding Higher Nitec in Human Resource and Administration or Specialist Diplomas/Diplomas in HR disciplines from local polytechnics are welcome to apply

Nice-to-Have

• Prior executive assistant or PA experience supporting leaders.
• Experience working in a regional or MNC environment.
• Exposure to Workday, SAP SuccessFactors, BambooHR or similar.
• Billingual proficiency in English & Mandarin/Korean/Japanese to engage regional stakeholders.

Competencies

• Business acumen
• Stakeholder management
• Operational excellence & documentation discipline
• Data accuracy
• Time and priority management
• Professional maturity & confidentiality
• Service orientation

Role Summary

The HR Executive partners closely with the Regional HRBP and business leaders to support people processes, talent, performance, workforce planning, and HR operations for designated client groups. In addition, ~20% of the role provides administrative and executive support to senior leaders (VP/GM level), ensuring smooth coordination, scheduling, and documentation. This role is ideal for a high‑potential HR professional who wants to grow into a full HRBP while supporting senior leadership operations.

Key Responsibilities

1. HR Business Partnering (60%)

• Act as the first point of contact for day‑to‑day HR queries for assigned client groups.
• Support cyclical HR processes including:
• Performance management
• Mid-year/year-end talent discussions
• Development planning
• Compensation cycle support (data consolidation, quality checks)
• Coordinate workforce planning activities, including role approvals and headcount governance.
• Partner with hiring managers on hiring needs, job briefs, interview coordination, and offer processes.
• Maintain HR dashboards and provide basic people analytics (attrition, HC report, time-to-fill, trends).
• Support employee onboarding, offboarding coordination, and probation tracking.
• Assist in organizing employee engagement initiatives, events, and communications.
• Ensure HRIS data accuracy and support HR process audits.

2. Administrative & Executive Support (20%)

Provide proactive PA-level support to VP/GM including:

• Calendar management and scheduling of internal/external meetings.
• Preparation of meeting materials, decks, and summaries.
• Travel arrangements, claims submission, expense tracking.
• Coordination of leadership team meetings, agendas, and action trackers.
• Administrative support on cross-functional meetings, Townhalls, and staff events.

3. HR Operations & Compliance (20%)

• Ensure adherence to local labour laws and internal HR policies.
• Maintain accurate digital HR records.
• Prepare quarterly people operation reports and create simple dashboards.
• Support HR administration (letters preparation, contract issuance, Workday/HRIS updates).
• Assist in office administration such as maintaining pantry & stationary inventories

Qualifications

Must-Have

• 2–3 years’ HR experience (generalist, HR operations, or junior HRBP exposure).
• Strong coordination, organisational, and administrative skills.
• Ability to support senior leaders with professionalism and discretion.
• Strong communication skills with the ability to manage multiple stakeholders.
• Comfortable with spreadsheets and HR systems.
• Fresh graduates holding Higher Nitec in Human Resource and Administration or Specialist Diplomas/Diplomas in HR disciplines from local polytechnics are welcome to apply

Nice-to-Have

• Prior executive assistant or PA experience supporting leaders.
• Experience working in a regional or MNC environment.
• Exposure to Workday, SAP SuccessFactors, BambooHR or similar.
• Billingual proficiency in English & Mandarin/Korean/Japanese to engage regional stakeholders.

Competencies

• Business acumen
• Stakeholder management
• Operational excellence & documentation discipline
• Data accuracy
• Time and priority management
• Professional maturity & confidentiality
• Service orientation

Requirements added by the job poster

• 1+ years of work experience with Multitasking

• Authorized to work in Singapore

• 1+ years of work experience with HR Business Partnering

Qualifications

• Bachelor's degree
• 2 - 3 years of experience in HR or related field
• Strong organization, communication and conflict resolution skills
• Demonstrated ability to onboard new employees and manage HR tasks
• Proficient in Microsoft Office suite

Role Summary

The Service Sales & Administration Specialist is a keycontributor to the Service Business, responsible for driving service revenuegrowth while ensuring efficient service coordination, administration,and system accuracy. Acting as a proactive single point of contact forcustomers, the role balances service sales, contract renewals, customerengagement, and service operations support to achieve service bookingtargets and deliver high levels of customer satisfaction.

This role requires strong commercial awareness, customer focus,and the ability to manage service processes end‑to‑end in close collaborationwith Sales, Field Service Engineers, Technical Support, and Finance.

Key Responsibilities

1. Service Sales & Revenue Generation

• Proactively engage existing and prospective customers to sell, renew, and extend service contracts, maintenance agreements, and technical support agreements.
• Achieve assigned annual service booking and revenue targets through structured follow‑up, pipeline management, and customer engagement.
• Prepare and issue quotations for service contracts, time & material services, calibration, training, and other after‑market service offerings.
• Conduct regular customer follow‑ups via phone, email, and where required, on‑site visits, to strengthen relationships and demonstrate service differentiation.
• Partner closely with the Sales team to support machine referrals, upgrades, software, and OTC selling opportunities.
• Support expansion selling of service-related products including software, calibration, training, and service programs.

2. Customer Relationship & Support Management

• Act as a primary customer contact for service-related inquiries with a strong sense of ownership and responsiveness.
• Receive, coordinate, monitor, and dispatch customer service requests to Field Service Engineers and Technical Support teams.
• Assess customer needs, determine priorities, and apply established escalation procedures when required.
• Handle customer interactions professionally, including situations involving dissatisfied or urgent customers, ensuring resolution and satisfaction.

3. Service Administration & Order Processing

• Manage service and parts order entry through internal systems (e.g. ASTEA, IBS, IFS, or equivalent).
• Process service parts orders requested by Field Service Engineers to resolve machine or service issues.
• Coordinate with factories, freight forwarders, and customers on shipment schedules, shipping documentation, and deliveries.
• Prepare and process invoices, proforma invoices, and monthly revenue reports.
• Assist in accounts receivable follow‑up related to service and parts invoices.
• Manage return of goods and receipt of materials, ensuring correct inventory handling.

4. System, Data & Reporting Management

• Maintain accurate and up‑to‑date records in the Service Management System (ASTEA) and related databases.
• Verify and update customer, equipment, service contract, and calibration data based on service reports and customer inputs.
• Produce routine service reports such as scheduling, availability, revenue, and calibration reports (e.g. CalPro extracts and calibration registers).
• Ensure high integrity, accuracy, and completeness of service data to support operations and decision‑making.

5. Coordination, Compliance & Continuous Improvement

• Maintain service documentation in line with internal procedures and audit requirements.
• Support the Service Supervisor in achieving service performance, operational efficiency, and customer satisfaction goals.
• Contribute to a collaborative, customer‑focused service culture across service, sales, and operations teams.
• Identify opportunities to improve service processes, customer communication, and administrative efficiency.

Knowledge, Skills & Abilities

Technical & Functional

• Strong understanding of service products, service agreements, and aftermarket service offerings.
• Ability to quickly learn product differentiation, technical terminology, and service applications.
• Proficiency in service management systems (ASTEA or equivalent), CRM/ERP tools, Word, and Excel.
• Ability to manage high‑volume telephone and system-based work accurately and efficiently.

Commercial & Customer Focus

• Customer‑centric mindset with strong selling, follow‑up, and relationship‑building capabilities.
• Ability to identify service sales opportunities and convert customer interactions into bookings.
• Strong sense of ownership, responsiveness, and accountability.

Behavioural

• Excellent verbal and written communication skills.
• Ability to work independently while contributing effectively to cross‑functional teams.
• Strong organisational skills with attention to detail and accuracy.
• Ability to handle pressure, prioritize tasks, and manage multiple stakeholders simultaneously.

Experience & Qualifications

• Diploma or Bachelor’s degree in Business, Engineering, or a related discipline preferred.
• Minimum 2 years’ experience in service sales, service administration, customer support, or a similar customer-facing service environment.
• Experience supporting technical or engineered products in a B2B context is an advantage.

Working Conditions

• Office-based role with heavy customer interaction via phone and email.
• Occasional customer visits as required to support service sales and relationship management.

Talent & OD Note (for internal use)

This role is intentionally designed as:

• One integrated job, not two parallel roles
• Suitable for career progression into Service Account, Service Operations, or Commercial roles
• Adjustable in weighting (e.g. 60% sales / 40% admin or 50/50) depending on market maturity

Addendum to Job Description

Service Sales & Administration Specialist

Role Base: Singapore
Service Coverage: Indonesia & Philippines

This role is designed as a hybrid commercial–operationalservice role, with differentiated success measures to ensure:

• Revenue growth in developing service markets (Indonesia & Philippines)
• Strong service execution, data integrity, and customer experience
• Clear performance clarity despite regional coverage

Target Effort Split (Typical):

• 60% Service Sales & Commercial KPIs
• 40% Service Administration & Operational KPIs

Weighting may flex slightly by quarter based on service maturityand business priorities.

SALES & COMMERCIAL KPIs (60%)

1. Service Booking Revenue – Core KPI

Weighting: 25%

• Achieve assigned annual service booking revenue for:
• Maintenance / service contracts
• Technical support agreements
• Time & material service
• Calibration, training, and service upgrades
• Targets are country‑specific (Indonesia & Philippines) but owned from Singapore.

Measurement:

• Actual service bookings vs annual target (by country)
• Tracked monthly and quarterly

2. Contract Renewal Rate

Weighting: 15%

• Achieve high renewal conversion for expiring service and support contracts.
• Proactively manage renewal timelines and customer follow‑ups.

Localized Expectation:

• Indonesia: Focus on increasing penetration & continuity
• Philippines: Focus on retention, renewal discipline, and upsell

Measurement:

• % of eligible contracts renewed
• Lost vs retained contract value

3. Sales Pipeline Health & Opportunity Conversion

Weighting: 10%

• Build and maintain a credible service sales pipeline for both markets.
• Convert customer interactions into qualified opportunities and bookings.

Measurement:

• Pipeline value vs target
• Quotation‑to‑order conversion rate
• Aging of open quotations

4. Expansion & Cross‑Selling of Service Products

Weighting: 10%

• Sell expanded service offerings beyond base contracts:
• Software
• Calibration
• Training
• Additional service coverage
• Collaborate with Sales for upgrade and referral opportunities.

Measurement:

• Number and value of expansion deals
• Attach rate of additional services to existing customers

SERVICE ADMINISTRATION & OPERATIONAL KPIs (40%)

5. Service Administration Accuracy & Timeliness

Weighting: 10%

• Ensure accurate, timely order entry, invoicing, and documentation.
• Maintain zero / minimal rework due to admin errors.

Measurement:

• Order accuracy rate
• Invoice error rate
• Turnaround time for quotations and orders

6. Service Management System & Data Integrity

Weighting: 10%

• Maintain high‑quality data in ASTEA / IBS / IFS systems.
• Ensure accuracy of:
• Customer records
• Equipment installed base
• Contract status
• Calibration registers

Measurement:

• Audit findings
• Completeness and accuracy checks
• Timely system updates after service delivery

7. Service Coordination & Responsiveness

Weighting: 10%

• Efficient coordination of service calls, parts orders, and logistics.
• Effective communication with Field Service Engineers and customers across countries.

Measurement:

• Response time to service requests
• Scheduling accuracy and on‑time dispatch support
• Internal stakeholder feedback (Service & Sales)

8. Customer Satisfaction & Issue Resolution

Weighting: 10%

• Deliver consistent, professional customer support across Indonesia & Philippines.
• Handle escalations appropriately and follow through to closure.

Measurement:

• Customer satisfaction feedback (formal or informal)
• Number and resolution time of escalated issues
• Customer complaints related to service administration or follow‑up

COUNTRY‑SPECIFIC SALES EMPHASIS

(Applied While Role Is Based in Singapore)

Indonesia – Service Sales Focus

• Priority on market development & service attachment
• Strong emphasis on:
• First‑time service contract conversion
• Education of customers on service value
• Building repeat service behavior

KPI Bias:

• New service contracts
• Pipeline growth
• Customer activation

Philippines – Service Sales Focus

• Priority on renewals, continuity, and upsell
• Strong emphasis on:
• Renewal discipline
• Expansion of service scope
• Responsiveness and reliability

KPI Bias:

• Renewal rate
• Contract value uplift
• Customer retention

Title: Field Service Engineer (FSE)

Reports to: Service Supervisor

Summary:

The Field Service Engineer (FSE) delivers our service products at customer sites; He or She does so in a manner consistent with Instron’s mission statement.

It is expected that the FSE will protect and promote Instron’s premium image, product design philosophy, and Accreditations.  The FSE will maintain an exceptional attitude and appearance and focus on the continuous improvement of his or her technical abilities and overall delivery of service.

The FSE’s responsibilities include preventative maintenance and verification services, troubleshooting and repair, and both new and retrofit system installation. Typically, the FSE performs these services on basic and more complex Electro-mechanical systems.

The FSE may also be required to perform verification services on servo hydraulic systems and assist in the repair, troubleshooting and installation of these systems.  It is expected that the FSE will exceed his or her customers’ expectations whenever possible.

General Duties:

·        A strong emphasis on personal and Team SAFETY procedures and requirements.

·        Deliver preventative maintenance, verification, repair, and new and retrofit installation services at customer sites that are compliant with the applicable quality management system / accreditation documents.

·        Efficient travel to customer sites in and outside of his or her assigned service territory.

·        Document all service activities compliant with applicable service procedures.

·        Maintain a strong focus on all assigned administrative tasks.  These include, but are not limited to, submitting “paperwork” (electronic and hardcopy) at appropriate intervals, maintaining a current call queue, obtaining purchase orders for all on-demand service assignments, assisting in the renewal process for service contracts, and updating customer information to ensure an accurate database.

·        Promote sales of additional Instron product offerings (systems, accessories & service products). 

·        Actively generate qualified sales leads using established procedures.

·        Maintain all assigned company property in a manner consistent with Instron’s premium image and applicable policies.

·        Continuous improvement of technical and non-technical skill sets via company sponsored training classes and self-directed educational / degree programs.

·        Temporary / non-traditional duties may be assigned by management, such as trade show setup / attendance, product seminars, hardware / software beta testing / development, etc…

Education, Knowledge, Skills, & Ability Required:

·        Degree/Diploma in Electrical or Electronic technology or trade school equivalent. Certifications in Electronic Engineering Technology preferred.

·        Intermediate to advanced computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc…).

·        Knowledge of and experience repairing Electro–mechanical (closed loop control) systems.

·        Knowledge of closed loop control with an understanding of various control methods (load, strain etc….).

·        Excellent written and oral communication skills.

·        Ability to act as a field technical support resource for AFSEs, fellow FSEs, and other support staff.

·        Ability to comprehend and interpret technical information involving mechanics, electronics and materials science. 

·        Must be able to interpret blueprints and schematics.

·        Ability to understand Quality Systems and their intent.

·        Ability to work independently, with little supervision and manage diverse customer situations.

·        Ability to manage a service schedule in a manner which results in timely service for our customers and an uninterrupted revenue stream.

·        Ability to accept changes and recommend best practices, including positive participation in Team, Regional, and National meetings.

·        Ability to successfully interact with his or her co-workers, manager, and other support staff in a positive and productive fashion; delivering a consistent, premium service product to Instron customers.

·        The above skills are normally acquired through at least 3 years of directly related experience in a service / preventative maintenance or technical / mechanical repair environment - including a successful track record with at least 2 years of self-scheduled service experience.

Working conditions:

·        Manufacturing plant or lab environment with occasional exposure to heat, humidity, oil, dirt, grease, dust, etc.

·        Regular use of a variety of hand tools and diagnostic / heavy equipment.

·        Some lifting required (up to approximately 30kg).

Travel could average three nights per week, four weeks per month.

Role Summary

The Junior HRBP partners closely with the Regional HRBP and business leaders to support people processes, talent, performance, workforce planning, and HR operations for designated client groups. In addition, ~20% of the role provides administrative and executive support to senior leaders (VP/GM level), ensuring smooth coordination, scheduling, and documentation.

This role is ideal for a high‑potential HR professional who wants to grow into a full HRBP while supporting senior leadership operations.

Key Responsibilities

1. HR Business Partnering (60%)

• Act as the first point of contact for day‑to‑day HR queries for assigned client groups.
• Support cyclical HR processes including:
• Performance management
• Mid-year/year-end talent discussions
• Development planning
• Compensation cycle support (data consolidation, quality checks)
• Coordinate workforce planning activities, including role approvals and headcount governance.
• Partner with hiring managers on hiring needs, job briefs, interview coordination, and offer processes.
• Maintain HR dashboards and provide basic people analytics (attrition, HC report, time-to-fill, trends).
• Support employee onboarding, offboarding coordination, and probation tracking.
• Assist in organizing employee engagement initiatives, events, and communications.
• Ensure HRIS data accuracy and support HR process audits.

2. Administrative & Executive Support (20%)
Provide proactive PA-level support to VP/GM including:

• Calendar management and scheduling of internal/external meetings.
• Preparation of meeting materials, decks, and summaries.
• Travel arrangements, claims submission, expense tracking.
• Coordination of leadership team meetings, agendas, and action trackers.
• Administrative support on cross-functional meetings, Townhalls, and staff events.

3. HR Operations & Compliance (20%)

• Ensure adherence to local labour laws and internal HR policies.
• Maintain accurate digital HR records.
• Prepare quarterly people operation reports and create simple dashboards.
• Support HR administration (letters preparation, contract issuance, Workday/HRIS updates).
• Assist in office administration such as maintaining pantry & stationary inventories

Qualifications

Must-Have

• 2–3 years’ HR experience (generalist, HR operations, or junior HRBP exposure).
• Strong coordination, organisational, and administrative skills.
• Ability to support senior leaders with professionalism and discretion.
• Strong communication skills with the ability to manage multiple stakeholders.
• Comfortable with spreadsheets and HR systems.
• Fresh graduates holding Higher Nitec in Human Resource and Administration or Specialist Diplomas/Diplomas in HR disciplines from local polytechnics are welcome to apply

Nice-to-Have

• Prior executive assistant or PA experience supporting leaders.
• Experience working in a regional or MNC environment.
• Exposure to Workday, SAP SuccessFactors, BambooHR or similar.
• Bilingual proficiency in English & Mandarin/Korean/Japanese to engage regional stakeholders.

Competencies

• Business acumen
• Stakeholder management
• Operational excellence & documentation discipline
• Data accuracy
• Time and priority management
• Professional maturity & confidentiality
• Service orientation