Total 3 job vacancies by Ipsos Pte. Ltd.

About Ipsos

Passionately curious is how we define ourselves at Ipsos. Using market research, we gain an accurate and deep understanding of a person, brand or market to help our clients make smart, strategic business decisions. With the potential to change the world in small or big ways, we strongly believe in what we do, while making sure we have fun while doing it.

Role & Responsibilities

Overview:

ROLES AND RESPONSIBILITIES:

• Manages and fosters positive ongoing relationships with key contacts (decision-makers) within the client portfolio.
• Demonstrates an in-depth understanding of key clients’ products, services, strategy, and competitive market, and participates in business discussions beyond projects to build and grow Ipsos' credibility and business with the client.
• Demonstrates extensive knowledge and application of Ipsos solutions, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.
• Leads end-to-end execution of regional/global projects from design to delivery, presenting compelling insights to clients in a way that evokes confidence and expertise
• Proactively works with cross-functional department managers to continuously improve processes and ensure their understanding and expectations of current and future client needs.
• Contributes to and actively manages assigned revenue and profit margin.

EXPERIENCE:

- At least 7 years of strong qualitative market research experience with a good application of knowledge; experience managing qualitative studies in Asia is required, and global experience is a plus.

- Solid experience in qualitative project design, tools, and techniques.

- Strong project management capabilities.

- Experience in selling research projects and capabilities.

- Ideally, experienced in relevant categories or sectors.

About Ipsos

Passionately curious is how we define ourselves at Ipsos. Using market research, we gain an accurate and deep understanding of a person, brand or market to help our clients make smart, strategic business decisions. With the potential to change the world in small or big ways, we strongly believe in what we do, while making sure we have fun while doing it.

Role & Responsibilities

Overview:

ROLES AND RESPONSIBILITIES:

Manages and fosters positive ongoing relationships with key contacts (decision-makers) within the client portfolio.

Demonstrates an in-depth understanding of key clients’ products, services, strategy, and competitive market, and participates in business discussions beyond projects to build and grow Ipsos' credibility and business with the client.

Demonstrates extensive knowledge and application of Ipsos solutions, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.

Leads end-to-end execution of regional/global projects from design to delivery, presenting compelling insights to clients in a way that evokes confidence and expertise

Proactively works with cross-functional department managers to continuously improve processes and ensure their understanding and expectations of current and future client needs.

Contributes to and actively manages assigned revenue and profit margin.

EXPERIENCE:

- At least 7 years of strong qualitative market research experience with a good application of knowledge; experience managing qualitative studies in Asia is required, and global experience is a plus.

- Solid experience in qualitative project design, tools, and techniques.

- Strong project management capabilities.

- Experience in selling research projects and capabilities.

- Ideally, experienced in relevant categories or sectors.

About the role

The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.

What you will do

CX Service Line Strategy

• Execute the global Service Line CX strategy with the CX lead.
• Help drive acquisition of new business / additional industry verticals into business unit.
• Responsible for new business development and retention of existing programmes.
• Contribute to and drive overall turnover growth for CX Singapore.
• Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
• Achieve set AOT & GM targets.
• Conduct market and competitor analysis.

Thought Leadership

• Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.
• Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.
• Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.

Business Management

• Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.
• Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.
• Develop skills and coach team to provide expertise in CX solutions.
• Contributes to the overall wider CX team collaboration.

People Management

• Responsible for the management of direct reports.
• Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.
• Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).

Execution and Delivery Management

• Contributes and oversees the execution of projects within business unit.
• Analysis and strategic reporting involvement: produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.
• Elevation of strategic reporting and advanced analytics.
• Facilitating workshops and strategy sessions.

Who you are

• At least 10 years of strong Market Research Experience (including CX experience)
• Business development (strong sales and negotiation skills) and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills
• Advanced analytical skills
• Ideation, moderation & facilitation
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

The ideal candidate will HAVE unique blend of both analytical and creative skills to bear on our client’s problems, our internal relationships across the Ipsos organisation and our changing industry.

Specifically, we’ll be looking for:

Solid professional experience in Market, Brand, Innovation or Trends and Foresight consulting

Strong project management skills and the ability to juggle multiple projects

Outstanding strategic-level workshop credentials from design to facilitation

Demonstrated leadership skills

Strong business acumen and critical thinking

Entrepreneurial scrappiness and ambition

Impeccable inter personal and communication skills, written and verbal

Critically important is the ability to successfully navigate organisations, find the right leverage points and build relationships The ideal candidate will HAVE a unique blend of both analytical and creative skills to bear on our client’s problems, our internal relationships across the Ipsos organisation and our changing industry.

Specifically, we’ll be looking for:

Solid professional experience in Market, Brand, Innovation or Trends and Foresight consulting

Strong project management skills and the ability to juggle multiple projects

Outstanding strategic-level workshop credentials from design to facilitation

Demonstrated leadership skills

Strong business acumen and critical thinking

Entrepreneurial scrappiness and ambition

Impeccable interpersonal and communication skills, written and verbal

Critically important is the ability to successfully navigate organisations, find the right leverage points and build relationships.

seriously and incorporate the min to everything we do

1. Integrity

Always seeking to deliver studies on time and on budget, addressing client needs, ad adhering to the MRS code of conduct, ISO and GDPR

2. Curiosity

Always seeking ways we can do things better, more innovatively and with more agility

3. Collaboration

Working across the organisation(UK& GLOBAL) to bring the best of Ipsos to our proposals, pitches and delivery

4. Client First

Servicing our clients to help them make better business decisions,

5. Entrepreneurial Spirit

Flexibility and innovation at the bedrock of our approach seriously and incorporate them into everything we do

Specifically, we’ll be looking for:

Solid professional experience in Market, Brand, Innovation or Trends and Foresight consulting

Strong project management skills and the ability to juggle multiple projects

Outstanding strategic-level workshop credentials from design to facilitation

Demonstrated leadership skills

Strong business acumen and critical thinking

Entrepreneurial scrappiness and ambition

Impeccable interpersonal and communication skills, written and verbal

Critically important is the ability to successfully navigate organisations, find the right leverage points and build relationships .Specifically, we’ll be looking for:

Solid professional experience in Market, Brand, Innovation or Trends and Foresight consulting

Strong project management skills and the ability to juggle multiple projects

Outstanding strategic-level workshop credentials from design to facilitation