Job Description Summary:
The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies.
The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stake holders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).
This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.
In this instance, the Senior Client Project/ Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.
Must have 2+ year’swork experience in GenAI project
Key Responsibilities:
· Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
· Engages with stakeholders to deliver projects from original concept through final implementation.
· Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
· Ensures that the project/program delivers anas-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
· Manages the delivery of the project/program, including rigorous scope control and change management.
· Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
· Documentation and management of risks and issues.
· Ensures clear and concise communications to all stakeholders.
· Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
· Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings.
· Coordinates activities of the project teams through task delegation, resource assignment and program management.
· Performs any other related task as required.
Knowledge and Attributes:
· Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
· Ability to establish strong relationships with internal stakeholders and external clients.
· Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
· Excellent written and verbal communication skills.
· Excellent team-building skills and ability to work in high-pressure environments.
· Advanced ability to manage urgent and complex tasks simultaneously.
· Advanced business acumen and commercial skills.
· Passionate, strong initiative, self-driven with a commitment to succeed.
· Advanced influencing ability whilst taking a collaborative approach.
· Decisive with good attention to detail ability.
· Advanced ability to promote project services to both internal stakeholders and external clients.
· Excellent competency in project change management.
· Extended knowledge of the industry, domain ,or technology related to the client's project.
· Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Academic Qualifications and Certifications:
· Must have Bachelor's degree, good to have Master’s degree in business and / or project management or related field.
· Relevant project management certifications i.e. PMP required.
· ITIL certification is beneficial.
Required experience:
· Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment.
· Advanced client engagement experience.
· Advanced demonstrated understanding of the project/program life cycle.
· Advanced demonstrated competency in project/program change management.
· Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.
