Senior Technical Director
Company Overview
Our company operates in Singapore’s mobile device repair and service industry, providing professional repair services, diagnostics, and related technical solutions. We are focused on building a scalable, system-driven operation with standardized processes and high service quality.
Job Title
Senior Technical Director
Job Description
We are seeking a Senior Technical Director to lead our technical operations, training systems, and supply chain quality management. This role is responsible for developing scalable operational systems, improving workforce capability, and ensuring consistent service quality across the company.
The successful candidate will play a key role in supporting business growth, operational standardization, and multi-outlet expansion.
Key Responsibilities
Lead technical training and workforce development programs for mobile device repair technicians
Develop and implement Standard Operating Procedures (SOPs) to standardize repair and diagnostic processes
Oversee technical team performance, training, and capability development
Design structured workflows to improve operational efficiency and scalability
Evaluate, select, and manage suppliers for mobile device components and ensure quality standards
Define technical specifications and ensure product/component quality compliance
Conduct testing and validation of parts and components before deployment
Provide technical guidance and training to internal teams on product and service standards
Support management in improving operational performance, quality control, and service consistency
Drive continuous improvement in technical systems and supply chain processes
Job Requirements
Bachelor’s degree or higher in Engineering, Electronics, Information Technology, or related field
Minimum 10 years of relevant experience in technical operations, mobile device repair, or technical training roles
Experience in developing structured training systems and SOPs
Experience in managing technical teams and workforce development
Knowledge of supplier management, product evaluation, and quality control processes
Strong analytical, problem-solving, and organizational skills
Ability to support scalable business operations and process improvement initiatives
Skills Required
Technical Training & Development
SOP Design & Implementation
Technical Operations Management
Supplier Evaluation & Quality Control
Process Optimization
Workflow Design
Team Leadership
Problem Solving & Analytical Thinking
Employment Details
Full-time position
Senior management role
Workplace: Singapore
Job Summary
The Senior Technical Director is responsible for leading technical strategy, standardizing operational processes, and managing supplier quality systems. The role supports workforce development, operational efficiency, and business scalability in preparation for multi-outlet expansion
