Total 3 job vacancies by Firstcare Employment Pte. Ltd.

Summary

• Lead and grow the regional aftermarket/service business, with a strong focus on customer satisfaction, service profitability and long-term service strategy.
• Drive service operations excellence through standardized processes, clear KPIs and disciplined performance reporting (e.g., response time, first-time fix, cycletime, utilization and warranty).
• Build and develop a high-performing field service organization through recruitment, coaching, training and capability planning.
• Strengthen key-account engagement and cross-functional collaboration(sales, supply chain, engineering and HQ) to improve service delivery, parts availability and product support.

Main tasks & key responsibilities

·       Define and execute the service strategy and annual operating plan for the countries in scope, aligned with regional business objectives.

·       Implement and maintain standard service processes (work order management, scheduling, escalation, warranty handling) and drive continuous improvement in safety, quality and efficiency.

·       Establish a clear KPI governance rhythm (weekly/monthly) and provide performance reporting on utilization, cycle time, on-time completion, first-time fix, warranty cost and customer feedback/VOC.

·       Own customer satisfaction improvements: increase proactive customer touchpoints, run customer care programs, and translate VOC outcomes into action plans.

·       Partner with sales on key accounts and major opportunities: provide pre-sales technical input, develop service proposals/quotations and support contract execution.

·       Develop the regional service network (in-house and partners) to improve response time and coverage; qualify and manage service providers/contractors where required.

·       Lead the spare parts operation for the service centre (inventory accuracy, fill rate, on-time delivery, excess/obsolete management) and coordinate with supply chain to improve parts availability.

·       Coordinate product support with engineering/HQ (technical hotline/escalations, product improvements, documentation and new product launches) and ensure lessons learned are closed-looped.

·       Plan and deliver technical and operational training for customers, partners and internal teams to improve safe operation and reduce repeat failures.

·       Recruit, coach and performance-manage the service team; build succession and capability plans, and ensure compliance with all HSE requirements across customer sites.

Qualifications
·       MBA (Master degree)

·       Bachelor degree – Engineering (or equivalent technical/engineering background)

·       Senior leadership experience in aftermarket/service organizations, including service operations and service business growth

·       Experience working in multicultural, international matrix environments

·       Experience supporting key accounts and major projects; contract and commercial negotiation exposure

·       Service manager will face to Chinese, Singaporean, European customers/shipowner/crane manufacturer, knowledge of Mandarin/English dialects is essential.

Mobility requirements
·       Frequent international travel is required.

Job Description

• Manage and oversee engineering projects from planning to completion.
• Prepare, review, and update electrical drawings and technical documentation.
• Coordinate with internal teams, contractors, and stakeholders to ensure project requirements are met.
• Ensure all designs and installations comply with relevant standards and regulations.
• Monitor project progress, timelines, and budgets to ensure successful delivery.

Requirements

• Bachelor’s Degree in Engineering or a related field.
• Minimum of 3 years of relevant working experience in engineering or project management.
• Proficient in electrical drafting and design software (e.g., AutoCAD or similar tools).
• Strong organizational and project management skills.
• Good communication and teamwork abilities.

Job responsibilities

• To be responsible for the training of new room attendants in his/ her department.
• To co-ordinate the daily work of housekeepers or cleaners (depend on area of responsibility).
• Manage and supervise all tasks of his/her team.
• Conduct regular room checklists and record room status.
• Any other suitable tasks as and when assigned by manager.
• To ensure that all hotel guests receive a high level of housekeeping services.
• Clean and ensure the cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, floors, public areas, offices and housekeeping pantries according to standards and procedures set.

Requirements:

• At least two-year relevant working experience in Hospitality industry.
• Supports team during high house with room making when required.
• Able to work in Public Holiday and Weekend.
• Able to work in shift basis.