Who We Are
Construct Digital is a growth-focused digital consultancy working with ambitious organisations across Southeast Asia, including IMDA, NUS, Prudential, and J.P. Morgan.
We operate through integrated Client Partnership teams, bringing together Account Managers, Project Managers, strategists, creatives, and technologists to deliver work that drives real outcomes.
We run on the Entrepreneurial Operating System (EOS) — quarterly Rocks, weekly L10s, Scorecards, and clear accountability. If you've worked in an EOS company, you'll recognise the rhythm. If you haven't, you should be the kind of person who thrives with structured goals and transparent performance tracking.
We value ownership, clarity, and people who continuously improve how work gets done — using both strong fundamentals and modern tooling.
The Role
As a Technical Project Manager Lead, you sit within our Client Partnership team and own delivery leadership across our technical project portfolio. You are client-facing, delivery-led, and technically fluent — accountable for predictable delivery, strong scope control, calm execution, and continuous improvement of how our PM team operates.
As Digital Delivery Lead, you own delivery leadership across our digital project portfolio. You are client-facing, delivery-led, and technically fluent and accountable for predictable delivery, strong scope control, calm execution, and continuous improvement of how our PM function operates.
This role blends:
- Delivery leadership - portfolio oversight + running critical projects
- PMO ownership - Standards, workflows, governance, tooling, training
- Technical solution scoping and estimation - working with the Technical lead to take a brief from feasible scope → costed estimate → delivery-ready plan
But there's a fourth dimension that makes this role different from a standard PM Lead: you'll be expected to systematise and automate PM operations using AI. We believe most PM overhead, like status reporting, health checks, approval chasing, estimation inputs, documentation, can and should be automated. We've prototyped this internally and proven the concept. Your job is to take that vision further: identify what should be systematised, design the approach, and make it happen.
You will manage and develop a team of 4–5 Project Managers, including coaching and performance reviews, while also directly leading priority engagements where senior delivery ownership is required.
What You’ll Own (Lead Scope)
1) Delivery Ownership (Portfolio + Critical Projects)
- Own delivery outcomes across the portfolio: quality, timelines, scope discipline, dependencies, risk management, and commercial health (burn, change control, and margin awareness)
- Run delivery governance (project health, resourcing, prioritisation, escalations) and intervene early when projects drift
- Lead client expectation-setting and delivery conversations — especially in high-stakes or complex engagements
- Personally lead a subset of critical projects end-to-end, acting as the senior delivery owner
2) PMO Ownership (Standards, Capability, Accountability)
- Own and evolve our PM operating system: methodology, templates/artefacts, workflows, reporting, and delivery rituals
- Drive consistent quality and compliance without unnecessary process, improving predictability and team speed
- Build PM capability through onboarding, coaching, training, and structured feedback
- Hold PMs accountable to delivery standards through clear expectations, regular reviews, and performance management
3) Scoping, Estimation & Commercial Shaping
- Own the end-to-end scoping process for incoming web and digital projects working closely with the Tech Lead from: brief analysis → template/page mapping → complexity assessment → cost estimates
- Translate client objectives into delivery-ready scope: requirements, acceptance criteria, assumptions, constraints, dependencies, risks, and implementation approach
- Apply commercial judgment — understand rate cards, package sizing, margin targets, and defining what belongs in scope
- Ensure proposed solutions align with our capabilities, delivery constraints, and productised service packages
- Produce clean inputs for SOWs, FSDs, and specs that enable smooth execution downstream
4) AI & Automation of PM Operations
- Identify which PM activities are manual, repetitive, or low-judgment, and drive their automation
- Build and improve AI-powered workflows for: project health monitoring, approval tracking, estimation support, documentation generation, risk identification, and reporting
- Work with our tech team and AI tools to prototype, test, and deploy these automations
- Continuously raise the bar on what's automated vs. what needs human judgment
- Champion a mindset shift across the PM team: We don't simply add AI to a broken process, but rather need to question whether a process should exist
This isn't about using ChatGPT to write emails faster. We expect you to fundamentally rethink how a PM function operates when AI handles the routine, so humans can focus on judgment, relationships, and problem-solving.
What You'll Deliver On
Projects commonly include:
- CMS (WordPress, Sitefinity) website builds, migrations, and rebuilds
- Web applications, integrations, and APIs
- Martech implementations (CRM, analytics, automation platforms)
- Content production pipelines with technical and data dependencies
- Multi-vendor or partner-led delivery where required
We're actively moving from predominantly custom project delivery toward productised, repeatable service packages, fixed scope, fixed price, systematised delivery. You'll play a key role in driving that shift on the delivery side: standardising project types, building reusable playbooks, and reducing the "every project is bespoke" pattern.
You’ll work closely with strategists, UX specialists, developers, data specialists, and external partners, but you will own delivery coherence.
How We Work
- Continuous Improvement: We constantly hunt for efficient and effective ways to grow our clients’ business and our own.
- Ownership mindset: We’re drivers, not passengers. We act with urgency & purpose to get the job done right.
- Results-oriented: We believe that delivering on your business objectives is the only metric that matters.
- Respect for everyone: We treat everyone respectfully - Our colleagues, clients, partners & ourselves.
We value PM leaders who combine strong structure with good judgmen, knowing when to be rigorous and when to be pragmatic.
AI, Tools & Delivery Stack
You’ll operate in a modern delivery environment that includes:
- Project & Delivery Management
Asana, Smartsheet, with flexibility for other tools as needed.
- Collaboration & Version Control
Slack, GitHub
Claude (incl. Claude Code), Manus AI, ChatGPT, Cursor, and other AI tools as they evolve
You should understand how Agents work their use of Skills to build more effective automations.
We don't list AI tools to look modern. We use them as core infrastructure for delivery operations, and expect you to push that further. But AI Tools don’t replace judgment, they amplify it.
What We’re Looking For
- 7+ years experience in technical/digital project management, with senior ownership of complex deliveries in an agency or consultancy environment
- Experience delivering full-lifecycle digital projects (web/app/CMS/integrations) with strong QA and launch discipline
- Demonstrated ability to lead a PM function: coaching, standards, governance, and performance reviews
- Strong understanding of modern web builds, CMS platforms, integrations, and QA practices
- Comfortable owning BA-style responsibilities (requirements, specs, acceptance criteria), especially during shaping
- Genuine AI fluency - not just "I use ChatGPT." You should be able to look at a manual workflow and articulate how to automate it, what tools to use, and what still needs human judgment
- Confident using structured PM tools (e.g., Asana) without becoming process-bound
- Clear, structured communicator in client and internal settings; strong at expectation-setting and escalation handling
- High bar for delivery quality, with calm, systematic execution under pressure
- Curious, self-driven, and motivated to continuously improve how work gets done
What Success Looks Like
- Delivery is predictable, calm, and well-controlled across the portfolio
- Scoping and estimation is accurate, commercially sound, and consistently structured
- Requirements and scope are clear, reducing rework and churn
- Risks and dependencies are surfaced early and handled proactively
- Clients trust delivery governance and the decisions behind it
- The PM team levels up: stronger judgment, better structure, better outcomes
- Standards improve quarter-to-quarter without slowing teams down
- Delivery playbooks become increasingly repeatable and productised
Why Join Construct Digital
- A role where you're building the future of how delivery works, not just managing projects
- Integrated client partnership model with real responsibility
- Leadership that's genuinely committed to AI-driven transformation (not lip service)
- High-trust, high-autonomy environment
- Hybrid working with real flexibility
- Strong focus on mental wellness and sustainable pace
- Experienced leadership and sharp cross-functional teams
- Competitive salary with performance-based bonus
- Annual company retreat
How We Hire
Expect practical conversations, delivery scenarios, and case-based thinking. We'll give you a real brief and ask you to shape it. We'll discuss how you'd approach automating a PM workflow. We optimise for judgment, clarity, and ownership, not process trivia.
Application Note
- Share one example where you improved delivery outcomes through better structure, tooling, or a change in ways of working. Keep it concise, we care about how you think.
- One example of how you've used AI to meaningfully change (not just speed up) a work process.
