Total 8 job vacancies by Civica

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

To manage day to day library operations, operate Library Automation System and provide support in all areas of library information services, manage and maintain resources in the library including circulation, cataloguing as well as programme delivery to the customer as part of the Business Services Delivery in Singapore.

• Provision of short/long-term relief support to schools across Singapore when their regular librarian is not available
• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Spydus Library System
• Comfortable working independently
• Comfortable with stooping, bending, lifting and reaching for picking up and shelving of books.
• You must be comfortable with travelling to different schools throughout Singapore with travel allowance provided.

Training and $150 monthly transport allowance in addition to your base salary will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Library Officer (LO) at Civica 

Join our passionate library team in this unique and thrilling opportunity for individuals who love the world of knowledge and information! In this role, you'll have the chance to interact with a diverse range of legal resources and play a key role in our mission to deliver outstanding information services to our community.

The role supports operations, collections, and user services in a specialised government law library serving legal and policy stakeholders. Working under the direction of the appointed Library Manager/Librarian, the LO upholds all policies related to library operations, collection development, and user services. The LO is also required to provide quality resources, and to promote the use of resources as well as the information literacy among users.

The job scope of a library officer includes the following:

• Monitor reminders sent to patrons and recall overdue library resources from patrons.
• Provide loan, advisory and information services to all of the Authority’s staff.
• Monitor and provide reference and information service for walk-in users as well as queries made through telephone calls or emails.
• Guide and conduct searches on print and non-print resources.
• Curate reading lists for the Authority’s events and library patrons on request.
• Engage Users to gather feedback on their interests and needs.
• Assist in conducting library user workshops, activities and programmes.
• Design and implement publicity to promote use of library resources.
• Assist in the preparation of monthly administrative reports on library usage, loan statistics, reference enquiries and library activities / programmes.
• Managing E-resources.
• Developing library collections and handling library resource acquisition

Due to the nature of the work in the legal library, library officers are required to work in the library during fixed office hours.

In this dynamic and fast-paced role, it is essential that you possess the qualities of a self-starter, demonstrating the ability to take initiative and work independently. Your strong motivation and drive will play a crucial role in your success as you navigate the various challenges and opportunities that arise.

Furthermore, exceptional organisational skills are vital, enabling you to manage your time effectively and prioritize tasks efficiently.

We're excited to hear from you! Ready to take the next step? Please ensure you meet the following criteria to be considered for this exciting opportunity:

• Capable of effectively assisting in the daily operations and services of the library.
• Dedicated to delivering quality and attentive service to library patrons.
• Familiarity with library procedures including cataloguing, circulation, and reference assistance.
• Familiarity and expertise in utilizing the Library Automation System (LAS) along with various digital tools for managing library operations.
• Meticulous attention to detail and precision in managing library materials, entering data, and maintaining records.
• Open to learning and adjusting to new technologies, processes, and library initiatives.
• A team player.

You can apply for this job if you have the passion to work in an academic library and possess at least a diploma preferably with relevant working experience in a similar role. Experience is preferred but not mandatory.

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

Civica is looking for Library Assistants who are passionate about promoting good reading habits among students in Singapore.

A day in the life…

• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Library System, with training provided
• Comfortable working independently
• Stooping, bending, lifting and reaching is required for the picking up and shelving of books.

Training will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as IT Helpdesk Engineer

The Enterprise IT Helpdesk team is the backbone of our technical support, passionately committed to ensuring the organisation operates seamlessly. As the central point of contact, they swiftly address incidents, handle requests with precision, and proactively assist users to reduce downtime and boost productivity.

As a valued member of our team, you will have the opportunity to:

1. Strive for operational excellence:

Consistently meet key productivity and quality targets related to colleague experience, compliance, and operational standards set by your line manager. This includes areas like utilisation, attendance, and workload. You’ll also play an important role in contributing to knowledge sharing and continuous improvement efforts in line with your manager’s expectations.

2. Achieve your personal goals:

Work towards and successfully reach the SMART objectives set by your line manager using the Civica performance management framework, helping you grow and succeed in your role.

3. Promote continuous improvement:

Provide helpful feedback to improve existing knowledge management materials, suggest new content or enhancements, and when requested by your line manager, create new knowledge management articles. Feel encouraged to share your innovative ideas to improve policies, processes, procedures, and our day-to-day operations.

What you will bring to be successful in this role

• Proven experience working in a direct customer-facing environment
• Proficiency in the Microsoft/M365 Application Suite, including Exchange, Teams, SharePoint, SQL Server, Intune, and related applications
• Familiarity with and experience working within the frameworks of ISO 27001 and ISO 20000 standards
• Comprehensive knowledge of Microsoft Server and Client Operating Systems
• Solid understanding of network principles and networking technologies
• Experience in managing Anti-Virus solutions
• Skills in FTP Administration
• Expertise in Active Directory management
• Knowledge of various Backup Technologies
• Experience with File Server and Share Administration
• Familiarity with Microsoft Azure platform
• Working knowledge of Linux, Unix, and MacOS operating systems

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Library Manager at Civica

This role supports the operations, collections, and user services of a unique government law library dedicated to serving legal and policy stakeholders. The Library Manager plays a pivotal role in assessing and crafting policies that govern all aspects of library operations, collection development, and user services. This position also entails overseeing the library’s budget, spearheading information literacy initiatives, and ensuring that all scheduled reports—such as monthly, annual, and stocktake reports—are submitted promptly.

Duties:

• Review and construct policies and standard operating procedures (SOPs) for library operations and management to ensure service levels & KPIs are met.
• Manage operational budget.
• Oversee counter Handle research (including reference services) and enquiries from management and other units.
• Oversee and maintain collection profile.
• Evaluate and seek approval for renewals of library subscriptions and acquisitions of new library resources.
• Maintain weeding and acquisition policies and processes.
• Oversee amendments of SLs, SL supplements, and Act supplements.
• Oversee user accounts for the various online databases, eBooks and eJournals.
• Oversee eBooks acquisition and platforms ·
• Conduct stocktake for collections in the main collection, sub-collections and offsite location. System ·
• Oversee and ensure all systems and software running adequately ·
• Liaise with the database suppliers.
• Oversee information literacy programmes.
• Promote library’s resources and services via EDMs.
• Organise trainings.
• Conduct library orientations.

What you will do to be successful in this role:

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

• Ability to lead and oversee the day-to-day running of library operations and services, ensuring efficiency, continuity and service standards.
• Strong commitment to delivering high-quality, responsive and user-centred library services.
• Sound knowledge of library operations, including cataloguing, circulation, collection management and reference support.
• Strong interpersonal and communication skills to engage, collaborate and build effective working relationships with internal and external stakeholders.
• Good knowledge and working proficiency in the use of Library Automation System and other digital tools/systems used for library operations and reporting.
• Strong attention to detail and accuracy in data handling, record keeping and compliance with operational procedures and standards.
• Ability to guide, support and develop team members to ensure consistent performance and service delivery; including assessing operational issues, make sound decisions and implement practical solutions in a timely manner.
• Openness to learning and ability to adapt to new technologies, workflows and library initiatives while driving improvements in service and operations.

Preferred skills

• Expertise and ICT skills to manage a primarily digital library, including knowledge of available, up-to-date non-print resources.
• Experience in specialised law library would be advantageous.
• Proficient in word processing, spreadsheet, presentation and Internet IT skills.
• Degree from a recognised university (Qualifications in Library/Information Sciences preferred).

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Library Manager at Civica

This role supports the operations, collections, and user services of a unique government law library dedicated to serving legal and policy stakeholders. The Library Manager plays a pivotal role in assessing and crafting policies that govern all aspects of library operations, collection development, and user services. This position also entails overseeing the library’s budget, spearheading information literacy initiatives, and ensuring that all scheduled reports—such as monthly, annual, and stocktake reports—are submitted promptly.

Duties:

• Review and construct policies and standard operating procedures (SOPs) for library operations and management to ensure service levels & KPIs are met.
• Manage operational budget.
• Oversee counter Handle research (including reference services) and enquiries from management and other units.
• Oversee and maintain collection profile.
• Evaluate and seek approval for renewals of library subscriptions and acquisitions of new library resources.
• Maintain weeding and acquisition policies and processes.
• Oversee amendments of SLs, SL supplements, and Act supplements.
• Oversee user accounts for the various online databases, eBooks and eJournals.
• Oversee eBooks acquisition and platforms ·
• Conduct stocktake for collections in the main collection, sub-collections and offsite location. System ·
• Oversee and ensure all systems and software running adequately ·
• Liaise with the database suppliers.
• Oversee information literacy programmes.
• Promote library’s resources and services via EDMs.
• Organise trainings.
• Conduct library orientations.

What you will do to be successful in this role:

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

• Ability to lead and oversee the day-to-day running of library operations and services, ensuring efficiency, continuity and service standards.
• Strong commitment to delivering high-quality, responsive and user-centred library services.
• Sound knowledge of library operations, including cataloguing, circulation, collection management and reference support.
• Strong interpersonal and communication skills to engage, collaborate and build effective working relationships with internal and external stakeholders.
• Good knowledge and working proficiency in the use of Library Automation System and other digital tools/systems used for library operations and reporting.
• Strong attention to detail and accuracy in data handling, record keeping and compliance with operational procedures and standards.
• Ability to guide, support and develop team members to ensure consistent performance and service delivery; including assessing operational issues, make sound decisions and implement practical solutions in a timely manner.
• Openness to learning and ability to adapt to new technologies, workflows and library initiatives while driving improvements in service and operations.

Preferred skills

• Expertise and ICT skills to manage a primarily digital library, including knowledge of available, up-to-date non-print resources.
• Experience in specialised law library would be advantageous.
• Proficient in word processing, spreadsheet, presentation and Internet IT skills.
• Degree from a recognised university (Qualifications in Library/Information Sciences preferred).

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

Civica is looking for Library Assistants who are passionate about promoting good reading habits among students in Singapore.

A day in the life…

• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Library System, with training provided
• Comfortable working independently
• Stooping, bending, lifting and reaching is required for the picking up and shelving of books.

Training will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Library Manager at Civica

This role supports the operations, collections, and user services of a unique government law library dedicated to serving legal and policy stakeholders. The Library Manager plays a pivotal role in assessing and crafting policies that govern all aspects of library operations, collection development, and user services. This position also entails overseeing the library’s budget, spearheading information literacy initiatives, and ensuring that all scheduled reports—such as monthly, annual, and stocktake reports—are submitted promptly.

Duties:

• Review and construct policies and standard operating procedures (SOPs) for library operations and management to ensure service levels & KPIs are met.
• Manage operational budget.
• Oversee counter Handle research (including reference services) and enquiries from management and other units.
• Oversee and maintain collection profile.
• Evaluate and seek approval for renewals of library subscriptions and acquisitions of new library resources.
• Maintain weeding and acquisition policies and processes.
• Oversee amendments of SLs, SL supplements, and Act supplements.
• Oversee user accounts for the various online databases, eBooks and eJournals.
• Oversee eBooks acquisition and platforms ·
• Conduct stocktake for collections in the main collection, sub-collections and offsite location. System ·
• Oversee and ensure all systems and software running adequately ·
• Liaise with the database suppliers.
• Oversee information literacy programmes.
• Promote library’s resources and services via EDMs.
• Organise trainings.
• Conduct library orientations.

What you will do to be successful in this role:

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

• Ability to lead and oversee the day-to-day running of library operations and services, ensuring efficiency, continuity and service standards.
• Strong commitment to delivering high-quality, responsive and user-centred library services.
• Sound knowledge of library operations, including cataloguing, circulation, collection management and reference support.
• Strong interpersonal and communication skills to engage, collaborate and build effective working relationships with internal and external stakeholders.
• Good knowledge and working proficiency in the use of Library Automation System and other digital tools/systems used for library operations and reporting.
• Strong attention to detail and accuracy in data handling, record keeping and compliance with operational procedures and standards.
• Ability to guide, support and develop team members to ensure consistent performance and service delivery; including assessing operational issues, make sound decisions and implement practical solutions in a timely manner.
• Openness to learning and ability to adapt to new technologies, workflows and library initiatives while driving improvements in service and operations.

Preferred skills

• Expertise and ICT skills to manage a primarily digital library, including knowledge of available, up-to-date non-print resources.
• Experience in specialised law library would be advantageous.
• Proficient in word processing, spreadsheet, presentation and Internet IT skills.
• Degree from a recognised university (Qualifications in Library/Information Sciences preferred).

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.