Total 3 job vacancies by Cint

The Role

In this position as IT support specialist, your work goes beyond fixing hardware and software issues. You will be an integral part of the 1st level support team but with additional responsibility for processes, documentation and administration. You will help the team make sure that we do not only solve issues but we keep good order, assure quality and have proper documentation. 

Your Profile

Optimally you have several years of experience in technical support in a midsize organization and an ambition to develop into process development and administration for internal IT functions. You need to have a profound understanding of technology, be naturally service minded, have a high attention to detail and strong interest in developing the way we do things and making ends meet in terms of documentation and department administration. 

The Team

The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently either they are in our offices, at home or traveling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users. 

What You’ll Do

• Global Technical Support: Provide 1st line support for Windows, Mac, and Network issues across CST, EMEA, and APAC shifts, ensuring we fix the issues timely.

• Provisioning and Deprovisioning of Accounts and devices: Manage the user lifecycle by comfortably provisioning and deprovisioning accounts and devices.

• SOP & Knowledge Management: Lead the creation, updates, and maintenance of Standard Operating Procedures (SOPs) and "How-To" guides in Confluence to ensure a unified technical truth for the organization.

• Operational Quality Assurance: Perform weekly QA audits on team tickets and processes to identify gaps, technical debt, and opportunities for system-wide improvements.

• Policy & Project Participation: Contribute to strategic IT initiatives, such as drafting policies for "Free software tools” to enhance our global security posture.

The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

• Provide top-notch customer support for Cint platform users.
• Investigate and resolve customer issues in a professional and timely fashion.
• Create and review technical documentation.
• Understand client requirements and translate those needs into actionable tickets.
• Classify submitted bugs and issues by the severity of their impact.
• Debug API integrations.
• Coach clients on adopting key features to help them meet their goals.

We are seeking a detail-oriented and efficient Cash Applications Specialist to join our finance team in Gurgaon, India. In this role, you will be responsible for managing and processing cash receipts, ensuring accurate and timely application of payments to customer accounts, and maintaining financial records.

• Process and apply cash receipts to customer accounts in a timely and accurate manner
• Reconcile daily cash applications and resolve discrepancies
• Analyze and research unidentified or misapplied payments
• Collaborate with other departments to resolve payment-related issues
• Prepare and maintain financial reports related to cash applications
• Assist in month-end closing processes and audits
• Identify and implement process improvements to enhance efficiency and accuracy
• Ensure compliance with company policies and financial regulations
• Respond to internal and external inquiries regarding payment status and account balances