WHAT YOU WILL BE DOING?Provide friendly and efficient check-in and check-out service at the hotel receptionCarry out completion of the registration pr.....
WHAT YOU WILL BE DOING?
Provide friendly and efficient check-in and check-out service at the hotel reception
Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information.
Handle and resolve guest complaints and special requests in a professional manner, always ensuring prompt action.
Willing to take on a proactive role, ensuring that all hotel policies and instructions are followed throughout at the Hotel Reception counters and Lobby.
Handle walk-in, email, phone enquiries, and internet hotel room reservations
Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
Prepare shift reports for submission to accounts.
Coordinate/liaise with other departments in all areas of operation: housekeeping, room service, maintenance, reservation.
Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information, such as customer feedback.
Perform any other duties as required and directed by the Manager or Management.
