Job DescriptionOwn the subscriptions and customer experience roadmap, covering discovery, purchase, onboarding, renewals, upgrades/downgrades, cancell.....
Job Description
Own the subscriptions and customer experience roadmap, covering discovery, purchase, onboarding, renewals, upgrades/downgrades, cancellations, refunds, and reactivation.
Design and evolve subscription infrastructure deeply integrated with Apple App Store and Google Play, including backend logic for renewals, grace periods, retries, and state management.
Lead the design of customer-facing subscription experiences, including paywalls, pricing pages, in-app messaging, account management, and cancellation flows.
Optimize the post-purchase customer journey, reducing friction, confusion, and support volume while improving trust and transparency.
Drive monetization and upsell strategies that balance revenue growth with long-term customer satisfaction and retention.
Act as the voice of both the consumer and the merchant, ensuring our products meet real-world needs for usability, reliability, and growth.
Partner with Sales, Support, and Success teams to surface customer pain points and turn insights into product improvements.
Define success metrics and use data to improve conversion, retention, churn, CSAT, and LTV.
Collaborate with Engineering and Design to ship high-quality features and continuously iterate based on customer feedback and performance.
What we're looking for:
5+ years of experience as a Product Manager, owning subscription, monetization, or customer experience products.
Deep hands-on experience with Apple App Store and Google Play subscription systems, including edge cases across renewals, cancellations, refunds, and billing states.
Strong technical fluency and comfort working on complex backend systems and APIs.
Proven experience designing high-quality consumer experiences with a strong focus on conversion, clarity, and ease of use.
Strong commercial mindset with experience driving pricing, upsells, and ROI optimization.
High empathy for merchants and app developers, with a deep understanding of how subscription products impact their operations and growth.
Excellent communication skills and the ability to influence across teams.
