Total 3 job vacancies by Achieve Success Pte. Ltd.

We are now looking for a top-notch Salesforce developer to join us in this mission, designing world class Salesforce applications for Service Cloud and/or Public Sector solutions.

You will be responsible to gather project requirements, analyse project objective/goal to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

You will work within an agile development team and to modernise and develop CaseCentral, a case management platform. 

Your responsibilities include:

•          Collaborating with stakeholders to validate business requirements

•          Developing Apex classes and triggers to support business needs and custom user interface development

•           Using Salesforce APIs to integrate with third-party systems components/services

•          Adhering to Salesforce best practices with proper documentation

Qualifications and Experience Required:

•          Certified Salesforce Platform Developer

•          Minimum of 4+ years of Salesforce development experience, especially with Service Cloud

•          Experience with Salesforce Public Sector Solutions will be a bonus

•          Knowledge of Salesforce development and customisation, including:

o          Apex development

o          Visualforce page development

o          Lightning components development

o          Experience in third-party API and SFTP integrations

o          Experience with data migration through other CRM tools, e.g., data loader, including experience with Curam DB2 (preferred)

•          Configuration Experience, including:

o          Hands-on configuration experience in administration setup(managing org, users, profiles, roles, security controls, data and support processes configuration)

o          Experience in designing custom objects, custom fields, picklists, page layouts, workflows, approval processes, validation rules and flows

o          Experience in report and dashboard configuration

o          Experience with OmniStudio and Omniscript will be a bonus

 Required Personal Qualities:

•          Ability to work independently

•           Strong problem-solving skills with capacity to provide optimal solutions

•          Effective communication with customers/business stakeholders and provide consultation on Salesforce solutions

•          Ability to provide consultation on Salesforce solutions

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.
• Proficiency in:

1. Customization & Configuration in D365
2. JavaScript, C#, .NET,  Power Automate, and Power Apps
3. Plugins, Workflows, Custom Entities, Business Rules
4. Data Migration and Data Management

• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g. Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.

Responsibilities:

• Architect and implement scalable and resilient data pipelines, ensuring efficient data ingestion, processing, and storage in a cloud environment.
• Coordinate cross-functional teams, including business leads, system owners, architects, engineers, and external vendors to deliver high impact solutions.
• Develop and enforce policies and procedures for data management, ensuring the integrity and confidentiality of sensitive data.
• Develop and implement the strategic vision for the data analytics platform, ensuring alignment with organizational goals and objectives.
• Drive innovation by researching and proposing new tools, methodologies, and frameworks to enhance data analytics capabilities.
• Enhance cloud capabilities by developing and implementing cloud application patterns, automating cloud services using infrastructure as code (IaC) tools such as CloudFormation and Terraform.
• Ensure compliance with industry standards, regulatory requirements, and best practices in cloud security, data governance, and access control.
• Foster a culture of continuous improvement, encouraging team members to develop new skills and approaches to problem-solving.
• Implement robust project management practices, including risk management, stakeholder engagement, and performance tracking.
• Lead the design, development, and maintenance of a robust cloud data platform architecture, leveraging Databricks Lakehouse, AI, and ML technologies.
• Manage a portfolio of data analytics projects, ensuring they are delivered on time, within scope, and budget.
• Monitor and audit cloud resources to ensure they adhere to security guardrails and best practices.
• Oversee the creation of blueprints, roadmaps, and reference architectures for the data analytics infrastructure and services.
• Oversee the integration of diverse data sources, ensuring data quality and consistency, and facilitate the transformation of data into actionable insights through AI and ML models.
• Provide expert guidance on data warehouse solutions, advanced analytics, data modeling, and the implementation of Databricks Lakehouse.
• Stay abreast of emerging technologies and trends in data analytics, cloud computing, AI, and ML.
• Utilize modern cloud application architectures, including microservices, containerization, and serverless computing, to optimize performance and cost-efficiency.

Skills:

• Conduct research and stay up-to-date with the latest advancements in GenAI, Azure, OpenAI, AWS, and Google GenAI technologies.
• Deep understanding of machine learning (MLOps), data visualization (e.g., Power BI, Tableau), and event-driven architecture.
• Design, develop, and implement GenAI solutions that integrate with Azure and OpenAI platforms.
• Experience in data modelling, data transformation, and statistical computing (e.g. R, Python).
• Experience with AWS services, such as Amazon SageMaker, AWS Lambda, and AWS AI/ML services.
• Experience with cloud-based deployment and scaling of GenAI applications on Azure, AWS, and Google Cloud.
• Expertise in cloud-native technologies and services, including microservices, serverless computing, and containerization (e.g., Docker, Kubernetes).
• Knowledge of Google Cloud services, including Google Cloud AI Platform, Google Cloud Functions, and Google Cloud AutoML.
• Proficiency in databases (e.g., Oracle, MS SQL, MySQL, Teradata, Databricks), data repositories (e.g., data lakes, data marts).
• Strong knowledge of cloud data platforms, including architecture design, data integration, and the implementation of scalable data pipelines.

Requirements:

• Ability to translate business requirements into technical solutions and manage delivery timelines.
• Ability to troubleshoot complex technical issues related to AI model deployment and cloud infrastructure.
• AWS Cloud Practitioner or AWS Architect certification.
• Databricks Certified Data Engineer Associate or Professional certificate a plus.
• Degree/Master’s in Computer Science, Information Technology, Computer Engineering, or equivalent.
• Excellent program and project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Experience coordinating cross-functional teams including developers, cloud engineers, and possibly data scientists.
• Experience interacting with analytics stakeholders, including clinicians, policy makers, and economists.
• Experience mentoring and providing technical guidance to developers and engineers.
• Familiarity with healthcare informatics and data governance in the healthcare sector.
• Knowledge of cloud security best practices, identity and access management, and data privacy considerations relevant to AI workloads.
• Minimum of 10 years of experience in data analytics, with at least 5 years in a management role managing large-scale data analytics projects.
• Proficiency in cloud-native architectures and services on both Azure and AWS.
• Project Management Professional (PMP) or similar certification is highly desirable.
• Proven experience with AWS cloud services, including setting up and managing cloud infrastructure, and deep expertise in Databricks Lakehouse and AI/ML technologies.
• Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Strong leadership abilities with a track record of managing high performing teams and complex projects.
• Track record of leading end-to-end delivery of generative AI projects or AI-powered platforms.