Primary Responsibility

The incumbent is responsible for leading the brand in Singapore by delivering outstanding customer experience, brand perception, sales growth, and profitability.

As a leader, you are expected to embody the Company's values and leadership expectations, serving as a role model for all colleagues. By acting in line with our values and leadership expectations, you contribute to the brand's overall success and sustainable growth.

Areas of Responsibilities

Customer Offering, Experience & Service

• Identify market-specific customer needs and opportunities across all channels.
• Maintain a strong understanding of the brand DNA to ensure consistency across all customer touchpoints.
• Oversee pricing strategy, merchandise buying, customer experience, service standards, and innovation across all channels.
• Continuously evaluate and improve the customer journey to drive loyalty and brand affinity.

Sales & Profit

• Full accountability for the brand's P&L and cash flow performance.
• Analyse business performance and establish goals, action plans, and follow-up measures to optimize sales, growth, and profitability.
• Drive commercial initiatives to achieve revenue and margin targets.
• Monitor key business KPIs and take corrective actions where necessary.

People

• Full accountability for talent acquisition, development, engagement, and retention.
• Build and maintain a strong organizational culture aligned with the Company's values.
• Develop leadership capabilities within the team through coaching and succession planning.
• Foster a high-performance and collaborative work environment.

Expansion

• Full accountability for retail and omni-channel expansion opportunities, where applicable.
• Oversee store openings, relocations, renovations, and maintenance standards across the store portfolio.
• Evaluate market opportunities and support long-term growth strategies.
• Ensure operational readiness for all expansion projects.

Brand

• Analyse market trends and customer insights to strengthen brand positioning and performance.
• Act as the brand ambassador within the local market.
• Full accountability for the brand's annual marketing and communication plans.
• Ensure all brand activities are aligned with global brand guidelines and local market needs.

Leadership

• Lead the organization to deliver exceptional customer experiences in line with the brand's values, standards, and best practices.
• Establish and communicate clear business objectives and strategic priorities.
• Inspire, motivate, develop, and challenge teams to achieve business goals.
• Drive succession planning and talent management initiatives to ensure long-term organizational success.
• Prepare, manage, and communicate business plans, budgets, and performance updates to senior management and key stakeholders.
• Promote collaboration across departments to achieve company objectives.

Company Overview

From our humble beginnings in 1974, Tiong Lian Food has grown to become one of Singapore's leading importers, processors and distributors of quality pork and other meat products. We have a diverse customer base, covering major supermarkets, food manufacturers, wholesalers, HORECA, social clubs, retailers, food-courts and wet market stalls. Today, we operate from a purpose built facility incorporating state-of-the-art automated storage and processing technologies, enabling us to deliver quality products and services to consumers.

We are seeking a commercially driven and analytical Category Manager to lead the growth and performance of our assigned product categories. In this role, you will develop category strategies, optimise product assortments, drive sales and profitability, and collaborate closely with cross-functional teams to deliver strong business results.

Key Responsibilities

• Develop and execute category strategies to drive sales, profitability, and market growth.
• Manage product assortment, pricing, promotions, and product lifecycle.
• Analyse market trends, consumer insights, and competitor activities to identify opportunities.
• Monitor category performance, sales forecasts, inventory levels, and profitability.
• Collaborate with Sales, Procurement, Marketing, Operations, and Supply Chain teams to achieve category objectives.
• Build and maintain strong supplier relationships and support commercial negotiations.
• Drive new product launches and continuous category improvements through data-driven decision-making.

Requirements

• Bachelor's Degree in Business, Marketing, Supply Chain, Food Science, or a related discipline.
• 5–8 years' experience in Category Management, Product Management, Sales, Procurement, or a related commercial role.
• Experience in FMCG, food manufacturing, retail, or distribution is highly preferred.
• Strong commercial acumen with excellent analytical, negotiation, and stakeholder management skills.
• Proficient in Microsoft Excel and ERP systems.
• Self-motivated, organised, and able to thrive in a fast-paced environment.

Why Join Us?

• Opportunity to shape and grow key product categories.
• Collaborative and dynamic work environment.
• Competitive remuneration.

If you are passionate about category growth, commercial strategy, and delivering business results, we'd love to hear from you. Apply today and be part of our growing team.

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing bothpersonal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our leadership team, you can look forward to career development, professional training, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

• Underwrite Non-Marine (Property, Construction, Energy, Engineering and Liability) insurance policies/covers for large and complex commercial risks in Singapore and other Middle East/APAC territories
• Manage ongoing insurance broker relations and expectations in relation to underwriting, co-ordinating and ensuring the flow of relevant and timely information and communication between internal functions and external parties
• Contribute to managing and developing an agreed portfolio of accounts, negotiate with brokers/customers to achieve favourable terms for the Company
• Underwrite allocated cases in line with the agreed processes with the necessary senior direction and support; underwrite risks in accordance with the Company’s capacity and risk appetite
• Review relevant classes of proposals (case by case) and making balanced and well-reasoned recommendation for acceptance of each case above one's authority
• Provide error-free documentation to brokers/customers
• Ensure transactions are processed within the agreed timeframe; supervise and guide the allocated processing team to ensure timely and accurate recording of transactions
• Ensure compliance with all laws, regulations, and guidelines, including internal policies, rules and procedures
• Develop own skills/knowledge in the functional area with the aim of enhancing the quality of work and achievement of KPIs

Requirements

• At least 10 years' re/insurance underwriting experience in large/complex commercial risks segment; specific experience in the Middle East and/or APAC region is an added bonus
• SCI qualification/Membership of Chartered Insurance Institute (UK) or equivalent; a Degree in engineering or a related technical discipline will be ideal
• Compensation and job title will be commensurate with the candidate’s experience level; salary range stated in this job posting is meant as a guide only
• Knowledge/understanding of the risks underwritten in corporate/commercial segment
• Knowledge of commercial insurance underwriting process and market practices
• Understanding of reinsurance concept and practices
• Experience of conducting risk surveys
• Ability to understand/ interpret insurance conditions, clauses and warranties
• Ability to identify, analyse and interpret data, statistics and information for evidence-based decision-making

We regret that only shortlisted candidates will be contacted. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <DPO@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.

ABOUT THE ROLE:

As a CBRE Building Manager, you will support the Asset Manager to coordinate all aspects of a cluster of buildings. This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

WHAT YOU WILL DO:

• Confirm that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Ensure regular property inspections occur. Recommend and approve alterations, maintenance, and reconditioning.
• Respond to escalated tenant needs, ensuring that issues get resolved in a timely and efficient manner.
• Coordinate tenants move-ins and move-outs, and "walk-through" spaces and tenant improvement department.
• Collect rent and pay expenses in compliance with lease terms. Prepare all required legal notices and coordinates legal action.
• Review and reconcile tenant rent and Common Area Maintenance recovery charges.
• Forecasts management plans and prepares monthly performance, explaining variances.
• Gather data to provide information for the annual budget preparation process. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

WHAT YOU WILL NEED:

• Bachelor's Degree preferred with 4-6 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to tenants. Ability to effectively present information.
• Requires knowledge of financial terms and principles

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

About Us 

At NESST Singapore Limited, we are committed to building a sustainable and efficient ecosystem that drives value, innovation, and impact across our operations. As a purpose-driven organization, we seek individuals who are passionate about operational excellence and stakeholder collaboration. If you’re looking to make a meaningful difference while advancing your career, we invite you to be part of our dynamic team.

Role Purpose

NESST’s mandate extends beyond the delivery of its own programmes to shaping the wellbeing of migrant workers and influencing the practices of the wider industry. The Partnership & Sponsorship Lead advances that mandate by building the coalition of partners that resources NESST’s work and extends its reach —including to organisations whose primary focus lies beyond the migrant worker sector.

The role owns the sponsorship lifecycle end to end — originating, designing, soliciting, securing and stewarding inbound and outbound arrangements — and does so within the governance and segregation-of-duties controls of the NESST Sponsorship Management Framework. The postholder is the “Requestor” under that Framework and works closely with Finance, who holds custody of all sponsorship moneys.

Key Responsibilities

1.  Partnership development and outreach

•      Identify, cultivate and convene partners aligned to NESST’s mandate, including like-minded organisations beyond the migrant worker sector.

•      Build coalitions that mainstream NESST’s objectives and cultivate shared ownership of the cause across a wider community.

•      Develop and maintain a pipeline of inbound and outbound sponsorship and partnership opportunities.

2.  Sponsorship origination and design

•      Initiate and design sponsorship arrangements linked to clear programme outcomes, defining what NESST requires and what the Sponsor receives in return.

•      Value in-kind support at prevailing market rates and apply the proportionality test, ensuring benefits conferred do not exceed the agreed ceiling relative to contribution.

•      Set measurable KPIs and delivery milestones for each arrangement.

3.  Solicitation, selection and due diligence

•      Run open, even-handed solicitation; compare candidate sponsors and document the selection rationale.

•      Conduct due diligence proportionate to risk — registry and adverse-media checks for all, and full due diligence for high-risk arrangements.

•      Screen for red flags and conflicts of interest; declare and recuse where conflicted, in line with the Framework.

4.  Approval and contracting

•      Prepare approval submissions and secure the required approval before committing to or soliciting any arrangement.

•      Draft and negotiate Sponsorship Agreements, clearing them through Finance and the Head, Business & Partnership before signature.

5.  Delivery, monitoring and reporting

•      Monitor both the Sponsor’s and NESST’s obligations against each Agreement; manage delivery, KPIs and remediation of any shortfall.

•      Coordinate acceptance of sponsored goods and services with the appointed Acceptance Officer.

•      Lead After-Action Reviews for medium- and high-risk arrangements and maintain complete records for audit.

6.  Governance and integrity

•      Operate within the Sponsorship Management Framework at all times, upholding its principles of independence, proportionality, and the treatment of sponsorship moneys as held on trust.

•      Maintain segregation of duties: the postholder does not receive, bank or reconcile sponsorship moneys — custody sits with Finance. This separation is a core control of the role, not an administrative detail.

•      Report any gift or out-of-process approach from a sponsor in accordance with NESST policy.

Requirements

Qualifications and experience

•      A relevant degree, with minimum 2 years in partnerships, business development, fundraising, sponsorship or corporate relations.

•      A track record of originating, negotiating and closing partnership or sponsorship arrangements.

•      Familiarity with governance, compliance or controls in a public-interest, government-linked or regulated environment (desirable).

Skills and attributes

•      Strong negotiation, stakeholder management and relationship-building skills across corporate, non-profit and government partners.

•      Clear, persuasive written communication — able to prepare approval submissions and agreements to a governance standard.

•      Sound judgement and personal integrity, with comfort operating inside a controlled, audited process.

•      Organised and self-directed, able to run multiple arrangements end to end within a lean team.