Total 2,963 Manufacturing / Production job vacancies

Job Description

• Industry/ Organization Type: Recycling/ Metal Recovery Services
• Position Title: Production Chemical Technician
• Working Location: Tuas (Company transport provided)
• Working Hours: 5.5 Days, Mon – Fri (8am – 5pm), Sat (8am – 12pm)
• Salary Package: Basic Salary + Transport Allowance + OT + AWS
• Duration: Permanent

Key Responsibilities

• Operate processes in accordance with specified conditions outlined in manuals and procedures.
• Handle and control process equipment on site based on the operational plan.
• Ensure all equipment is properly maintained and functioning efficiently.
• Prepare chemical mixtures following established SOPs and guidelines.
• Support daily maintenance coordination and take part in maintenance, shutdown, and start-up activities.
• Carry out 5S practices to maintain a clean, safe, and well-organized work environment.

APPLY NOW!!!

• Minimum ITE or Diploma in Engineering, Chemistry, or a related discipline.
• Prior experience in chemical processes or analytical work is an advantage.
• Positive work attitude with a sense of responsibility and initiative.
• Willing to perform hands-on duties when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83714 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Manufacturer – Pastry/Confectionary
• Position Title: Production Worker (Pastry/Confectionary)
• Working Location: Jurong
• Working Hours: 5 days rotating (including weekends and PH) 8.00 am to 6.00 pm
• Salary Package: Basic + OT + Performance Bonus + Lunch provided
• Duration: Permanent

Key Responsibilities

• Produce a variety of pastries and puddings, ensuring all items adhere to set recipes and standard operating procedures.
• Maintain kitchen equipment and uphold food safety standards and cleanliness.
• Manage the receipt, packing, and storage of both raw materials and finished goods following temperature guidelines.
• Conduct basic cleaning and upkeep of the central kitchen.
• Perform additional tasks as needed.
• Carry out additional tasks as assigned by supervisor.

APPLY NOW!!!

• Requires at least 1 year of experience in pastry preparation, preferably in a central kitchen setting.
• Must be capable of standing for extended periods and working in chilled room temperature (15 degrees).
• Candidates without relevant experience is encouraged to apply. Training provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83751 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a MNC in FMCG Manufacturing. Due to business needs, they are now recruiting a Finance Manager to be part of their Finance Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Finance Manager:

• Responsible for overseeing cost accounting, budgeting processes, internal controls, and management reporting activities
• Manage the full month-end closing cycle and prepare timely financial reports on a monthly, quarterly, and annual basis
• Act as the key liaison with financial institutions, external auditors, tax consultants, and relevant regulatory bodies
• Supervise standard costing practices, including variance analysis across materials, labour, and overheads, while driving cost optimisation initiatives
• Lead the annual budgeting exercise and support ongoing forecasting and financial planning activities
• Provide leadership, guidance, and oversight to the finance team to ensure operational efficiency
• Perform additional duties and responsibilities as assigned from time to time

Requirements:

• Degree in Finance / Accounting field
• Min 5 years of finance operations manager experience in manufacturing sector
• Experience in ERP system

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Summary:

• Gross Basic $2,780 Day shift / $2,980 Night Shift 
• Work Timing (4-3-3-4) 12-hour Shift
• AWS + 2VB

Job descriptions:

• Handling inbound and outbound operations
• Picking and packing of inventory
• Inventory management
• Other warehouse duties

For a prompt response, please WhatsApp 6022 0870 with the following details:

Position applied for: Contract Warehouse Assistant
Full name:
Residential area:
Available start date:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at ww.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

• Ensure the timely completion of assembly builds and tests in compliance with specified requirements, drawings, and work instructions.
• Assist with gas panel assembly, encompassing the initial stages of pallet assembly, leak testing, and integration, as well as the final stages of functional testing and final quality control inspection.
• Maintain cleanliness and adhere to manufacturing discipline and cleanroom protocols.

Requirements:

• Nitec in Mechanical/ Mechatronics Engineering
• At least 2 years of experience in Manufacturing/Semiconductor industry.
• Able to understand schematic and mechanical drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Lead and motivate line leaders and operators to achieve daily production targets and maintain quality standards.
• Conduct shift handovers and address operational or process issues promptly.
• Plan manpower, overtime, and consumable usage for smooth operations.
• Ensure strict adherence to manufacturing procedures and safety guidelines.
• Drive continuous improvement initiatives to enhance efficiency and reduce errors.

Requirements:

• Diploma or Degree in Engineering, Science, or Manufacturing-related disciplines.
• At least 2 years of experience in high-tech/high-volume manufacturing environment.
• Strong leadership abilities with clear communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Manufacturing Engineer
• Working Location: Tai Seng
• Working Hours: 5 days (Mon – Fri, 8.00am – 5.30pm)
• Salary Package: Basic salary up to $4,500 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Assist in New Production Introduction criteria for the following: manufacturing process development, tool design, integrated schedules, design to cost, sourcing technical support, quality qualifications, test support, product cost out and, introduction into the supply chain.
• Provide technical leadership for manufacturing processes of cables, harnesses, electro-mechanical assemblies, inspection, testing, tool and fixture designs.
• Apply knowledge of electrical/ electronic equipment production and test methodologies.
• Help to manage effectively multiple priorities under tight deadlines and bring assigned projects/programs to successful completion and profitability.
• Gather data and develop manufacturing solutions and documentation required for supporting OMS, WI, Schematic, drawings, and specs.
• Perform assembly work and provide guidance to technicians/operators.
• Perform customers’ onsite support for repairs and rework related to assembly process and any other technical issue.
• Manage daily activities of the manufacturing function including BOM, Work Instructions, Engineering Change Order (ECO) and ERP System.
• Perform and support any assembly process during First Article & production stage to meet customer needs.

APPLY NOW!!!

• Diploma or Degree in Electrical / Mechanical Engineering or a related professional certification.
• Able to create/interpret (2D & 3D Cable/Mechanical Drawings, Bill of Material, Operating Procedures, Test Procedures, schematic and Interconnection Diagram, etc)
• General knowledge of Mechanical and Electrical Engineering.
• Good communication and leadership skills; able to train and guide junior technicians.
• Proficient in CAD software.
• Proficient in Microsoft Office with hand-on experience with data and Microsoft Excel reporting.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81261 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview

Our Company specializes in manufacturing high-precision testing components for the semiconductor industry, including contact fingers for IC handler testing, burn-in test probes, and advanced spec pins and test sockets for AI chip testing, ensuring reliable and accurate performance.

Job Summary

You will assemble, test, and troubleshoot electronic circuits to support semiconductor testing components. You will operate lab equipment, perform PCB soldering, record test data, and maintain tools to ensure quality and accuracy in testing processes.

Responsibilities

• Assemble electronic circuits to meet testing specifications and ensure functionality
• Test electronic circuits using lab equipment such as oscilloscopes, multimeters, and power supplies to verify performance
• Troubleshoot circuit issues to identify faults and implement corrective actions
• Perform basic PCB soldering and rework to prepare circuits for testing and repair
• Record test results accurately following standard operating procedures (SOPs) for quality documentation
• Maintain lab tools and equipment to ensure readiness and safety for daily operations

Required competencies and certifications

• ITE or Diploma in Electronics or a related field

Preferred competencies and qualifications

• Basic electronics knowledge and hands-on skills to support circuit assembly and testing
• Ability to work independently and collaboratively within a team environment
• Experience in electronics assembly or testing is an advantage; fresh graduates are welcome

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: QA Technician II
• Working Location: Tuas (Walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (8.30am – 5.30pm)
• Salary Package: Basic Salary + Allowances + AWS + VB
• Duration: Permanent

Key Responsibilities

• Conduct laboratory testing and measurements for raw materials accurately, in line with approved procedures and work instructions (WIs).
• Prepare Certificates of Analysis (COA) for finished goods prior to dispatch and support related tasks according to approved procedures and workflows.
• Manage incoming and outgoing inspections/ checks as per documented procedures, ensuring all required records are properly kept.
• Maintain and process ISO documentation under the QA department’s scope, ensuring documents can be retrieved whenever needed.
• Record, process, and maintain test results/data accurately according to approved procedures and process flows.
• Carry out housekeeping duties and maintain 5S standards in accordance with departmental requirements.
• Take part in managing and coordinating external suppliers/ service providers.
• Support audit readiness activities, including preparation and documentation.
• Update SPC (Statistical Process Control) charts accurately and monitor the process from incoming materials through outgoing products, following section documentation.
• Assist with on-the-job/ practical training for QA-related tasks when required.
• Help create and maintain training records for departmental personnel.
• Support the checking and retention of non-routine samples for analysis as needed.
• Assist with receiving QA-related purchases and verify items against the Purchase Order (PO) and Delivery Order (DO).
• Report near-miss incidents to the Supervisor/ Engineer and contribute improvement suggestions related to QEHS.
• Provide support to the QC section’s activities whenever needed.
• Follow and uphold all company and departmental quality, safety standards, and policies.
• Perform additional duties as directed by the Supervisor.

APPLY NOW!!!

• Diploma in a Chemical-related field is preferred.
• Familiarity with ISO management systems.
• Competent in using Microsoft Office applications.
• Comfortable working in a cleanroom environment when required.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82272 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As the Associate, Manufacturing, Science and Technology, you will be in charge of developing, implementing, and evaluating new production materials, equipment, and technologies. You will conduct research, feasibility tests, and collaborate with vendors and partner functions, requiring technical knowledge, attention to detail, and reliability.

In this role, a typical day will include:

• Apply technical knowledge to perform tasks and support project goals effectively
  Develop, implement, and evaluate new production materials, equipment, and technologies before mass production
• Complete manufacturing research and development to solve problems related to production cost and quality, and conduct technical feasibility tests to ensure production efficiency
• Evaluate project capacity for production process design and development, and develop and implement standard manufacturing procedures
• Evaluate production processes to reduce overall costs and determine product quality standards, arranging equipment and tools to support production
• Select and communicate with vendors to determine product specifications and ensure timely delivery within budget
• Engage with partner functions such as Research and Development, commercial, and quality
• Follow procedures with some decision-making authority, requiring job-related training
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control
• Complete all required training and meet individual job requirements, contributing to the overall compliance of the organization
• Commit to continuous improvement and compliance with regulatory requirements

WHAT YOU’LL BRING TO ALCON:

• At 2 years of project management experience in a medical device, pharmaceutical or related GMP environment
• Has sound technical problem-solving skills, good communication skills,
• Computer literacy in MS Office
• Good understanding of GMP, GDP and other relevant standards / requirements

HOW YOU CAN THRIVE AT ALCON:

• Join a global leader with a rich history of innovation and excellence in eye care.
•  Be part of a collaborative and supportive team culture that values diversity and inclusion.
•  Enjoy a competitive compensation package and opportunities for career advancement.
•  Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

Alcon Careers

See your impact at alcon.com/careers

The Career Conversion Programme (CCP) (Attach-and-Train) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals is a talent development programme aimed at building the next generation of skilled manpower for Singapore’s Biopharmaceuticals manufacturing industry in anticipation of hiring demand. 

The training programme is a 15 months of structured on-the-job training with GSK. Due to the nature of the programme, we can only consider Singapore Citizens and Permanent Residents. 

For more information, please visit https://www.wsg.gov.sg/home/individuals/attachment-placement-programmes/career-conversion-programmes-for-individuals
Please apply for the role here: https://jobs.gsk.com/en-gb/jobs/437758

Trainee to be involved in:

• Carry out implementation activities for plant modifications, capital projects and other identified plant improvement projects in line with defined specifications, budget and qualification of facilities in accordance with site to approved procedures.

• Lead the troubleshooting in Instrumentation and provide continuous improvements to process plant

• Maintain the site equipment and facility to high GMP standard meeting the regulatory expectations such that the site is always inspection ready.

• Apply continuous improvement mindset and knowledge to perform 5S and optimisation of maintenance and calibration activities/ frequencies and efficiency.

• Provide input to the project team of capital projects as well as develop and implement the maintenance plan for newly installed equipment.

• Provide site inputs to the development of Engineering Standards (ES) and Engineering Policy (EP).

• Monitor and enforce compliance measures (including safety) within their specific discipline to ensure inspection readiness of plant, as well as participate as an audit team member in the conduct of audits.

• Supervise, develop, and motivate technicians to help realize their maximum potential so as to contribute towards achieving the objectives of the department.

• Contribute to the development of the annual operating budget of the section to ensure achievement operational targets of section.

• Responsible for planning and implementing plant maintenance, managing of engineering resources during plant turnaround and prompt resolution of breakdowns, including engaging external assistance.

• To support the development of facility master plan to ensure compliance to engineering standards, management of obsolescence and asset replacement.

• To support customer complaints and deviation investigations and ensure that all relevant engineering corrective actions are completed within the agreed timeline.

• Prepare and issue Engineering Technical Report and provide input to Periodic Reviews and Annual Validation Report to ensure timely completion of the report.

• To manage the site computerized maintenance system and its data / records to ensure that the information is accurate and inspection ready at all time. To provide reports from the system and used as tools for maintenance decision

Education / Qualifications:

• Bachelor Degree in the Control / Electrical engineering discipline

What you will learn:

• Instrumentation experience in the process / pharmaceutical industry

• Basic awareness of industrial standards

• Good understanding of local codes and requirements

• Familiar and understanding ofEngineering Standard (ES)

• SAP knowledge in Maintenance module will be advantage

• Effective communication skills

• Effective root cause analysis and provide relevant CAPA to prevent future occurrence

What do we offer?

• Monthly training allowances (not subject to CPF contributions)

• On-the-job training while working with a diversified team of professionals 

• Understand and experience the GSK Culture 

• Implement technical knowledge and skills that you have acquired

• Apply and develop soft skills such as interpersonal, communications and negotiation skills 

• Transport to and from site to MRT stations in centralised locations all across Singapore  

Where will I be based?

You will be based at one of our manufacturing site in Singapore near Jurong.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As the Sr. Associate, Mechanical Equipment Engineering, you will be responsible for leading equipment performance, OEE, reliability, and qualification activities to support manufacturing operations. You will lead equipment and process improvements, performance qualification/validation activities, and ensure compliance with medical device regulatory requirements while collaborating closely with Engineering, Quality, Operations, and global stakeholders.

In this role, a typical day will include:

• Drive continuous improvement initiatives to improve equipment performance and manufacturing efficiency.
• Implement modifications or upgrades to meet evolving requirements.
• Lead cost‑reduction and productivity improvement projects.
• Troubleshoot equipment issues and implement corrective/preventive actions (CAPA).
• Lead equipment readiness, qualification, and validation activities.
• Develop qualification documentation for medical‑device regulatory expectations.
• Actively participate in discussions - speak up and challenge assumptions to drive decisions.
• Work collaboratively across teams to meet yield, cost, and cycle‑time targets.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree in any relevant engineering field with strong competency in mechanical, electrical, and/or automation systems
• 4-5 years in regulated manufacturing environment, experience in medical device manufacturing preferred but not a must
• Strong experience in equipment design & qualification activities (IQ/OQ/PQ).
• Proven record driving improvement initiatives.
• Hands‑on troubleshooting and optimization capability.
• Strong analytical and problem‑solving skills.
• Familiarity with FMEA, SPC, root‑cause analysis.
• Able to provide standby support to 24/7 operations

HOW YOU CAN THRIVE AT ALCON:

• Join a global leader with a rich history of innovation and excellence in eye care.
•  Be part of a collaborative and supportive team culture that values diversity and inclusion.
•  Enjoy a competitive compensation package and opportunities for career advancement.
•  Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

Alcon Careers

See your impact at alcon.com/career

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Procurement Specialist to be part of their Procurement team for ongoing transformation projects. They are located in the West – easily accessible.

The Responsible of Procurement Specialist are:

• Responsible for tactical sourcing of new parts to new and existing approved vendor list suppliers
• Responsible for price analysis and lead time negotiation with new suppliers
• Responsible for the negotiation to ensure and improve suppliers' price competitiveness, lead-time and on time delivery
• Responsible for RFQ (Request For Quotation)
• Responsible for creating Supplier contracts and negotiating for the terms and maintain Agreements in SAP
• Responsible for vendor management to ensure approved vendors meet the delivery, quality and cost standards
• Responsible to provide customers with solutions and internal cross functional teams, for cost effectiveness

Job Requirements:

• Min Diploma and above
• Minimum 2 years of procurement experience in Oil and Gas / Shipyard industry
• Experience prototype projects is preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Assist engineers in:

1)Managing projects related to ECM, Automation, GPS, FEATS, new equipment setup, and equipment relocation and others ad -hoc projects for mass production

2)Preparing work instructions, forms, records, and risk assessments

3)Handling sample preparation, testing, and data collection

4)Supporting machine and equipment installation and trial runs

5)Modifying or refurbishing equipment components to meet required functions

Sustaining of production operations (Equipment issue troubleshooting and root cause analysis). Generation of BRA (Breakdown Record Analysis), documentation

1)Troubleshooting of machines alarm and error

2) Maintenance of tool and equipment

3) Document and create troubleshooting guides

4) Provide training and coaching

5) Activate participate and support various internal/external audits

Spare parts inventory and management, 5S, Jig & fixture maintenance, PM and AM scheduling and execution, Maintenance and Calibration

1) Co-ordinate with suppliers, internal department for maintenance tasks, calibration tasks

2) Administration work such as raise requisition forms, shipping, etc

3) Master scheduling PM, AM calendar

4) Co-ordinate with internal department for jig and fixture maintenance

5) ensure spare parts availability

6) 5S management

7)Create and maintain machine ledgers

Requirements

• Min Nitec/Higher Nitec/Diploma in Mechatronics, Mechanical or Electronics & Electrical Engineering

• Min 2 or more years experience in production, equipment or process engineering

• Good experience in Print Circuit Board Assembly & Surface Mount Technology industries, Automation and coating

• Solid technical skills with hands-on experience in SMT equipment, including solder printers

Fixed Night shift: 11pm to 7am (5.5days - Alternate Sat), Alternate Sat is a full Sat

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Job Description :-

• Responsible to analyze, review and approve customer ECO (Engineering Change Orders) and Implement ECO for Engineering related.
• Responsible to develop and maintain (review and approve) Work Instructions, Equipment procedures and Validation / Verification protocol & report etc.
• Responsible to develop and maintain Chemical samples, Test methods etc. for production line
• Responsible to provide training to production personnel on Work Instructions and Equipment procedures
• Troubleshoot and resolve daily production line test equipment and test failure issues and improve First Pass Yield.
• Responsible to review and approve Incident Reports, if any.
• Maintain Consigned/In-house test equipment and conduct PM (Preventive Maintenance) and repair support as required.
• Participate in periodic Validation/Calibration activities to ensure smooth running of production line.
• Participate in LEAN activities pertaining to Cycle Time, Test, Safety and Yield improvements for Line balancing and capacity studies.
• Other tasks as and when required and directed by Engineer.
• Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.
• Participate and adhere to Corporate Social and Environmental Responsibility (CSER) policy, programs and procedures.