Total 50 command center analyst job vacancies in Manufacturing / Production category in Singapore

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

The Product Executive acts as the Service Product Owner and in-house consultant, overseeing the implementation, deployment, and continuous improvement of the Risk-Mapping product. This role bridges business users, external technology providers, and stakeholders to ensure effective product performance, user adoption, and alignment with sustainability objectives.

Business domain: Risk‑Mapping digital platform designed to assess and monitor sustainability risks in natural processed product supply chains.

Product Management & Delivery (Approximately 45%)

• Monitor product performance and proactively address operational or technical issues during product use.
• Lead weekly project management meetings with external technology vendors to review reported issues, development progress, and upcoming enhancements.
• Translate business and user requirements into clear functional specifications, dashboard prototypes, and technical documentation for vendor implementation.
• Coordinate and perform User Acceptance Testing (UAT) in pre-production environments, including creating, executing, and tracking test cases prior to release.
• Raise, track, and manage technical tickets with third-party vendors to ensure timely resolution.

2. User Engagement & Onboarding (Approximately 25%)

• Lead onboarding sessions and user training through online meetings.
• Conduct regular follow-up sessions with existing users to ensure smooth adoption and progress.
• Maintain and update the user database to track onboarding status, product usage, and assessment progress.
• Support the preparation of analysis and summary reports following users’ risk assessment completion.

3. Strategic Product Improvement (Approximately 20%)

• Gather, analyse, and synthesise user feedback and product usage insights to recommend enhancements.
• Collaborate closely with technology vendors to implement functional improvements and resolve performance issues.
• Support backend and workflow changes when required to improve efficiency and scalability of the product.

4. Stakeholder & Internal Engagement (Approximately 10%)

• Support regular coordination and follow-up meetings with key stakeholders, including manufacturing clients, industry partners, and non-profit organisations.
• Assist with strategic communication and marketing initiatives, including content support for professional platforms such as LinkedIn.

Preferred Background & Requirements

• Bachelor’s degree in Computer Engineering, Data Science, Business Analytics, Information Technology, Environmental Studies, Sustainability, or a related field.
• Minimum 1 year of relevant work experience, preferably in product management, IT project management, supply chain sustainability, or digital solutions.
• Strong interest or academic background in social and environmental sustainability is highly preferred.
• Experience with dashboards and data visualisation tools such as Power BI, Tableau, Odoo, or similar platforms is an advantage.
• Solid understanding of web-based applications, ERP systems, and product development workflows.
• Highly proactive, creative, and capable of managing multiple parallel tasks independently.
• Strong communication skills with the ability to translate user needs into actionable technical requirements.

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

·    Bachelors’ Degree in Computer Science or related field.

·    At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·   You are experienced in Level 2production support. If you are having development background would be added advantage.

·    You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·    Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·    You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps /modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·    Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·    Committed to take on EOD /System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·    You must have work experience inAS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·   Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

Key Domain/ Technical Skills:

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Requirements

• Bachelor’s degree in computer science or related field.
• At least 3 years’ relevant experience preferably in Level 2 production support field.
• You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.
• Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.
• You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.
• Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)
• Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.
• You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.
• Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

This role supports Open Content Product Operations by delivering high-quality analysis, reporting, and performance visibility against clearly defined requirements. You will work with large, varied datasets to produce robust, trusted outputs that inform operational and product decision-making. 

A core focus of the role is working with Open Content data — data spanning multiple sources, formats, markets, and use cases — and applying strong technical skills and data judgement to select appropriate data, ensure quality, and build reliable reporting, primarily using Power BI. 

The role also contributes to improving efficiency by reducing manual reporting and data preparation, through a combination of building automation directly where possible and working with technology or data engineering teams to implement more scalable solutions.

Key Tasks / Responsibilities:

• Deliver analysis, metrics, and reporting against clearly defined output requirements, working closely with Product Operations and Product Management 

• Identify, extract, clean, and structure data from available sources to create accurate, consistent datasets 

• Build, maintain, and enhance Power BI dashboards and reports, including data models, measures, and recurring reporting outputs 

• Create and maintain trusted business metrics and KPIs, ensuring clear definitions, documentation, and transparency around assumptions or limitations 

• Analyse open content data to support coverage measurement, performance tracking, and operational insights 

• Identify manual, repetitive, or inefficient reporting and data processes and drive improvements through automation, including building automation directly and working with data, platform, or engineering teams to raise tickets and support the creation of APIs, feeds, or data pipelines 

• Collaborate with cross‑functional stakeholders (e.g. Product, Operations, Finance, Technology) to gather inputs, align definitions, and ensure reporting accuracy 

• Produce clear supporting documentation and summaries to enable effective understanding and reuse of data and reports 

• Adhere to data governance, privacy, and quality standards 

About the Role

The incumbent’s main responsibility is the Actuarial pricing in support of the development for new and innovative HNW products or campaigns, including the development of assumptions and pricing models, preparation of regulatory product filings, internal presentations, and support in product implementation.

WHAT YOU’LL BE DOING:

• Actuarial pricing of new and existing HNW products, including preparation of reports and presentations for senior management

• Assess and evaluate key financial metrics, and propose ways to improve them while balancing the need for product competitiveness

• Engage a range of internal stakeholders on pricing and implementation matters

• Review product-related documents and provide policy servicing support

• Provide technical and implementation support for system development, including UAT, Day 1 and post-launch enhancements

• Completion of assigned projects / jobs within the expected timelines

WHAT WE ARE LOOKING FOR:

• Bachelor’s degree in Actuarial Science or equivalent quantitative discipline

• Min 3 to 5 years of actuarial experience in life insurance

• Demonstrated progress in actuarial professional exams

• Proficient in Microsoft Office (Excel, Word, Power Point)

• Knowledge of Prophet or similar actuarial software is a strong advantage

• Strong communication and stakeholder management skills with good technical and analytical skills

• Strong business awareness with accuracy and efficiency of analysis

• Effective communication of results and key findings

• Handson project management & supervisory skills

• Participate in the end to end implementation for new product launches, campaigns, funds on-boarding and product implementation-related projects
• Perform Product UAT testing to ensure product related requirements are tested successfully
• Understand product features and prepare product test cases/scenarios to ensure UAT testing scope is clear with proper documentation
• Drive and facilitate UAT daily stand-up between IT and Business users to ensure UAT progress is on track for sign off as per timeline
• Ensure proper documentation for all implementation activities (i.e. Business Requirements submission, UAT testing results)
• Support post deployment activities (i.e. communication, business verification with proper closure)
• To support any ad-hoc tracking/implementation activities

Requirements

• 2 - 3 years of relevant working experience
• Experience with product launches within insurance space

Qualified candidates are invited to submit their applications in (MSWord) format to

to Shaun Quek Yew Meng R1660732

shaunquek@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified.

Role Overview: The Product Analyst ensures the accuracy, consistency, and usability of Panel‑based templates and deliverables within the Discover platform. This role focuses on validating template logic, data outputs, and user workflows—especially for Category Managers—and partnering closely with development teams to confirm that product requirements are fully met. 

Key Responsibilities: 

• Validate Panel‑based templates (Homescan, Omnishopper, and related assets) to ensure calculations, logic, and outputs align with defined requirements 

• Review new or updated templates during development cycles, confirming that business rules and user expectations are accurately implemented 

• Collaborate with Product, Engineering, and Data Science teams to clarify requirements, resolve discrepancies, and ensure high‑quality delivery 

• Conduct structured testing of template behavior, edge cases, and user workflows within Discover 

• Document validation findings, track issues, and support resolution through release 

• Monitor template performance post‑launch to identify quality risks or user‑reported issues 

Responsibilities:

• Responsible for overseeing the manufacturing, production planning, scheduling and controlling of a12" bumping fab to ensure that production targets are met, and the fab operates efficiently and effectively
• Manage high-demand customer orders and ensure that manufacturing operations run smoothly, safely, and efficiently on a shift-by-shift basis
• Develop and implement production plans to meet customer demand, ensuring on-time delivery and optimal fab utilization
• Create and manage production schedules, considering equipment capacity, material availability, and labour resources
• Oversee inventory management, ensuring that materials and WIP (Work-In-Progress) are properly tracked and managed
• Analyze and optimize fab capacity to meet production demands, identifying opportunities for improvement
• Track and analyze key performance indicators (KPIs), such as cycle time, throughput, and yield, to identify areas for improvement
• Work closely with cross-functional teams, including manufacturing, engineering, and supply chain, to ensure alignment and effective production planning
• Identify and resolve production-related issues, working with teams to implement corrective actions and prevent future occurrences
• Drive initiatives to improve production efficiency, reduce costs, and enhance overall fab performance

Requirements:

• Degree in Engineering, Manufacturing, Industrial Engineering or related field
• Minimum 8–10 years of experience in semiconductor manufacturing or wafer fab operations
• Strong knowledge of production planning, scheduling, and factory operation
• Leadership, communication, and stakeholder management skills
• Excellent communication and collaboration skills, with ability to work with cross-functional teams

We are seeking a detail-oriented and analytical Product Costing Analyst to join our team. In this role, you will be a key player in managing our product costs and ensuring the financial health of our manufacturing operations. You will collaborate extensively with cross-functional teams to drive our quarterly costing process, analyze cost variances, and provide critical insights that directly impact our profitability.

Key Responsibilities

• Quarterly Cost Review:Coordinate quarterly internal cost review exercise by collaborating with Global Supply Management, Program Management, Materials, and Finance teams.
  Ensure the timely collection and validation of data from all stakeholders to maintain accurate product costing.
  
• Variance Analysis & Forecasting:
  Develop detailed forecasts and track the plant's Purchase Price Variance (PPV), providing actionable insights into material cost fluctuations.
  Perform root cause analysis on cost variances, identify key drivers, and present findings and recommendations to management for corrective action.
• Cost Management & Recovery:
  Actively monitor the plant's cost recovery programs to ensure all eligible expenses are accurately tracked, documented, and reclaimed.
  Partner with the Finance team to validate and reconcile cost recovery claims, maximizing financial returns for the facility.

Job Requirements

• Degree in Business Administration, Supply Chain Management, Engineering or equivalent.
• 2 to 4 years of experience in Cost Accounting, Materials, Program Product Costing, or a similar role, preferably within a manufacturing environment.
• Proficiency in Microsoft Excel is essential (e.g., complex formulas, pivot tables, data modeling) and other MS Office applications.
• Hands-on experience with an ERP system (such as SAP, Oracle, or equivalent) is highly desirable.
• Strong data analysis and financial modeling capabilities.
• Excellent communication and interpersonal skills, with a proven ability to work effectively across multiple departments.
• A highly analytical mindset with strong problem-solving abilities and meticulous attention to detail.
• Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.

These ITOs provide 24x7x365 support to data centers located in Kallang and AMK. The work scope includes (not exhaustive):

• Monitor and respond to alerts from Automic, SFX, emails, ITOM, CCTV, BMS and Netbackup with proper ticketing and Level 1 support
• Monitor and control the execution of batch jobs so that they can complete within the critical batch window and not affect online performance
• Provides smart hands for round the clock critical data center support
• Ensure safety and security of the data centres
• Any other duties as assigned from time to time

We are looking for a meticulous and curious Product Analyst to join our Data Governance team, with a focus on providing robust analysis of our data source quality, defining metrics and reporting to generate actionable insights that drive decision making and trust in the data that powers our products and services.

As we expand our data sources, we need to understand their relative quality and depth to help us prioritise and harmonise product data in a way that provides the most insightful benefit for our clients. This role will work cross-functionally across our product teams and with key internal stakeholders, providing regular updates as well as targeted support and insight as required.

The Label Insight Data Governance Team, situated in our Product Team, is dedicated to ensuring the quality, integrity, and usability of data across the organization. Comprising three specialized teams—Attribute Health, Source Quality, and Data Support—it works collaboratively to uphold robust data standards, validate AI-generated outputs, and provide responsive, client-focused support. Together, the team enables scalable, trustworthy, and insight-ready data that powers our products and services.

Key Responsibilities:

· Evaluate the relative and overall quality of our data sources including data produced by AI models, web scraping, manual coding, and other coded sources

· Define and implement metrics that provide actionable insights to both improve data reliability and quality, and help support prioritisation and harmonisation of our data sources

· Provide consistent reporting on data source quality – using dashboards and reports to communicate trends and issues, and proposed actions to address

· Identify anomalies, patterns, and potential risks in these data sources, with a key focus on ensuring the confidence of AI-generated data

· Design and implement methods to detect outliers, inconsistencies, and unexpected trends in data sources

· Investigate root causes of anomalies and collaborate with technical teams and key stakeholders to address underlying issues

· Support the application of validation rules, checks, and metrics to monitor data quality over time

· Collaborate with data scientists and engineers to refine AI outputs based on quality findings

· As needed, support taxonomy recognition tasks to ensure our attributes achieve the required quality thresholds

The Product Control Analyst (PC) role supports all day-to-day running of the trading desk, ensuring a detailed position summary is kept for the traders and for the matrix as a whole (if applicable) and that the traders' exposures are monitored. This may involve the consolidation of data for the trading matrix. 

The PC is also accountable for a broader range of activities on the desk, e.g. risk/ exposure of trades and ensuring exposure is properly documented and calculated in a consistent manner, the monitoring of futures that are near expiry (where applicable), and determining what to hedge (upon checking with traders).

The PC is expected to provide commentary on the daily profitability reports to explain P&L movements - this requires the PA to have a strong understanding of the P&L and other relevant market information related to the matrix. 

The PC provides all management information and decision support to the traders, e.g. creating reports and/or undertaking general trading, market, or other modeling and analysis on behalf of the traders.  In some cases, this may involve other activities such as rolling storage or internal projects such as supporting the setup of a new business and working with the MIS/ IT team.

Job Description

·      The Associate Product Manager will support the delivery and ongoing management of an enterprise digital platform. 

·      This role focuses on backlog management, cross-functional coordination, and operational support, ensuring that product enhancements and changes are delivered in a controlled, secure, and timely manner across both non-production and production environments. 

Key Responsibilities 

·      Support execution of product strategy through backlog grooming, prioritization, and requirement clarification. 

·      Collaborate with development, infrastructure, and operations teams to translate business requirements into actionable user stories and tasks. 

·      Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. 

·      Track delivery progress, dependencies, and risks across sprints and releases. 

·      Assist in stakeholder communication during deployments, incidents, and operational changes. 

·      Support production operations, including coordination during go-lives, incident management, and post-deployment reviews.

·      Ensure all deliverables comply with governance, security, and audit requirements. 

Required Skills & Experience

·       Experience supporting IT product delivery in a structured environment. 

·      Working knowledge of Agile methodologies and backlog management practices. 

·      Ability to effectively collaborate with technical teams (development, infrastructure, operations). 

·      Exposure to production support activities, including deployments and incident coordination. 

·      Strong communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences. 

·      Flexibility to support after-hours activities for planned deployments or critical incidents, when required. 

·      Preferred Certifications (Optional) Agile / Scrum certifications ITIL Foundation (or equivalent) Cloud fundamentals certification

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Communications Platform team manages the full lifecycle of every critical communication sent across Grab. We are responsible for empowering our business and delivering truly delightful, personalized, and reliable experiences for all our consumers and partners.

Our extensive and exciting scope includes:

• Intelligent Optimization: Developing the optimization and personalization layers that make every message smarter and more relevant.
• Core Channels: Owning all of Grab's crucial two-way communication channels (e.g., in-app chat, push notifications).
• Empowering Tools: Building the powerful internal tools that enable marketing and operations teams to easily create and manage large-scale, impactful campaigns.

We drive innovation and operational excellence by turning data into actionable strategies that elevate the end-to-end experience for consumers, driver-partners, and merchant-partners. From optimizing communication flows and user experience to enhancing system reliability, we strive to make Grab the first choice, every time.

Get to Know the Role

You will report to the Product Analytics Manager, Communications Platform Team and you'll have the unique opportunity to collaborate across disciplines (Product, Business, Engineering, Design, Data Science) to transform data into dynamic solutions. Your insights will directly contribute to developing groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day. 

The Critical Tasks You Will Perform

• Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including AI/ML strategies, to address key customer challenges.
• Define, track, and measure critical business metrics. Develop analytical frameworks and sophisticated models to examine product configurations and validate hypotheses.
• Design, implement, and analyze rigorous A/B tests and experiments to guide product decisions, ensuring findings lead to clear, data-backed recommendations.
• Proactively define and monitor key metrics, performing root cause analysis on metric shifts or anomalies to quickly deliver actionable insights.
• Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to data pipeline and custom data science model development.

What Essential Skills You Will Need

• You have at least 4 years of experience in data-related or quantitative fields such as Analytics, Science, Statistics, or Mathematics.
• You are fluent with SQL, Python, R or other scripting/programming languages.
• You are experienced in handling large datasets and maintaining complex Extract, Transform and Load (ETL) processes.
• You have solid statistical knowledge and hands-on experience running and analysing controlled experiments.
• You are proficient in creating dashboards using Tableau, PowerBI or other visualisation tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.